If your desktop tracker stops or closes without warning it can be one of the following causes.

1. Idle timeout (no activity detected)

WebWork pauses the desktop tracker after a set period of no keyboard, mouse, or scroll input. The default is around 7 minutes and the Workspace Owner or executives set it under Settings > Tracking > Desktop Software.

If you were actively working but the tracker stopped anyways, check the following, depending on your OS:

Mac

Grant Accessibility in System Settings > Privacy & Security > Accessibility, the restart the app.

Windows

Run the tracker as Administrator.

Linux

Switch from Wayland to Xorg at login.

How to fix activity detection issues on Windows App?

How to fix activity detection issues on Mac?

2. App crashed or froze

If the tracker silently disappeared or the timer stopped updating, it likely crashed. Try updating the updating the Desktop Tracker by clicking your Profile Picture > Check for Updates.

If there is a newer version available, download and install it. If there isn’t a newer update, still download the installer, run it, and click Repair.

How to fix Desktop App crash issues?

3. Contract or hour limit reached

Another reason why the tracker might stop is if your account is on a per-contract or hour-limited setup and the limit is reached. To check your contracts, go to Projects > Contracts and see if you have paused contracts. To extend them and resume time tracking, contact your Workspace Owner or Executive Manager.

4. Workspace was suspended

If the Workspace Owner missed a payment, the workspace will be suspended and tracking will be disabled for your workspace. Contact the Workspace Owner to clarify if the workspace is suspended.

Workspace Suspension and Deletion Due to Non-Payment

If none of the above solutions work, do the following:

1. In the Desktop App, click your profile picture and select Send Log. Our team will review your case and get back to you.

2. Open a support ticket and include the following information: the exact time the tracker stopped, OS + tracker version, whether the icon disappeared, the timer froze, or an error message shown.

How to send error logs?

Was this article helpful?

Why does my WebWork tracker stop by itself?