Fix Desktop App Crash Issues

Why is my WebWork desktop app crashing or freezing?

If your WebWork desktop app is crashing, freezing, or showing error messages, the most common cause is running an outdated version of the application.

Other causes can include:

• System conflicts with other software
• Outdated operating system
• Corrupted application files
• Network connectivity issues
• Insufficient system resources

How to fix this

Step 1: Update to the latest version

1. Open WebWork Tracker application
2. Go to app settings or help menu
3. Click "Check for updates"
4. If an update is available, install it immediately
5. Restart the application after updating

Running the latest version ensures you have important bug fixes, security updates, and performance improvements.

Step 2: Restart your computer

After updating WebWork:

1. Close WebWork completely
2. Restart your computer
3. Launch WebWork again
4. Test if the crashing issue is resolved

Step 3: Send error logs if crashes continue

If the app still crashes after updating:

1. Follow our guide: How to Send an Error Log
2. Include a brief description of what you were doing when the crash occurred
3. Note how frequently the crashes happen

Error logs help our support team identify the exact cause of the problem much faster.

How to check if it's working

After completing the steps above:

• WebWork should launch without crashing
• The app should run smoothly during normal use
• Time tracking should work without interruptions
• No error messages should appear during regular operation
• Verify everything is functioning properly in your WebWork dashboard

Still having issues?

App won't update:

• Run the installer as administrator (Windows) or with admin privileges (Mac)
• Download the latest version directly from our website

Crashes happen at specific times:

• Note when crashes occur (startup, during tracking, when idle)
• Check if other applications are running that might conflict
• Try running WebWork as administrator

Computer running slowly:

• Close other unnecessary applications
• Check available disk space (WebWork needs at least 100MB free)
• Ensure your system meets minimum requirements

Important information

About updates:

• WebWork regularly releases updates with bug fixes and improvements
• Automatic updates help prevent most crashing issues
• Always restart the application after updating

Before contacting support:

• Update to the latest version first
• Send error logs if available
• Note your operating system version
• Describe what triggers the crashes

Need immediate help? Contact support with your system information and any error logs for faster assistance. Mention that you've updated the app and include details about when the crashes occur.