If you are experiencing issues with the Desktop Tracker, try the following steps before contacting support:
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Update the tracker to the latest version. We recommend that you use the tracker's latest version for better performance. You can download the latest version here.
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Double check the permissions settings.
- Windows users: Run the tracker as an admin.
- Mac users: Double check if the permissions are set up according to this article.
If after trying these steps you are still experiencing issues, send us a log. Click your profile picture on the Desktop Tracker and Send Log.
You can contact us in the following ways:
- Create a support ticket from Dashboard
Click the arrow next to your Profile in the dashboard>Customer Support>Open new ticket - Live chat
Click the Live Chat icon available at the bottom right corner of the website - Email
Send us an email at contact@webwork-tracker.com
We will investigate your error log and reach out to you with solutions shortly.