Why are screenshots not displaying?

If screenshots are missing, not displaying, or displaying a white or black screen, there might be a couple of reasons behind it.

A couple of things to remember about screenshots:

• Screenshots are captured by the Desktop Time Tracker only. The other trackers (mobile, web, and extension) do not take screenshots.
• Video screenshots are available on the Plus and Premium plans.
• Idle time intervals show no screenshots by design.

What does each tile mean?

A tile with a label in place of an image shows how that time was tracked:

• Web tracker: tracked with the web tracker.
• Extension: tracked with the browser extension.
• Mobile: tracked with the mobile app.
• Kiosk: tracked through Kiosk.
• Manual time: added manually.
• Idle: idle time.
• No screenshot: tracked with the Desktop App, with no image saved.

Where can Screenshot Mode be set to Off?

In four places: Settings > Screenshots, a project’s Properties, a project’s Members, and a member’s Projects. To find who is set to Off, open Projects > Contracts. The page shows each member’s mode in a column.

What to do if screenshots are not displaying?

• If there are no screenshots or they are black or white, it might be due to disabled permissions. To resolve it, see the help articles for your OS: Linux, Mac, and Windows.

If you have a Regular User role and cannot view your own screenshots, the permission to view might be disabled by your Workspace Owner or Executive Managers.