Requesting Changes to Authentication Factors

If you need to change an authentication factor (such as your email address or password) and cannot do it yourself through the portal, our support team can assist you.

Step 1: Contact Support

• Contact our support team through the official support portal or support email.

• Clearly describe the change you need (for example, an email update or password reset).

Step 2: Verify Your Identity

• If you contact support from an email address different from your registered email, identity verification is required.

Our team may:

• Send a confirmation request to your registered email and ask you to reply, or

• Ask you to submit the request directly from your registered email address.

If email verification is not possible for any reason, your workspace owner may confirm your identity using their registered email.

This step ensures that only the account owner can request authentication changes.

Step 3: Change Confirmation

• Once the change is completed, we will send a confirmation message.

• Log in as soon as possible to verify that everything works correctly.

• If you receive a temporary password, update it immediately after logging in.

Keep Your Account Secure

• Enable two-factor authentication (2FA) if it is not already active.