# WebWork Time Tracker Help Center — Full Content Source: https://support.webwork-tracker.com Last generated: 2026-09-12T19:59:03+00:00 All content © WebWork Time Tracker, Inc. --- ## Getting Started Start here if you are just getting started with WebWork, whether you are a workspace owner, employer, or an invited member. ### Member Training URL: https://support.webwork-tracker.com/member-training Summary: Learn how to quickly get started with WebWork Time Tracker as a member. Step-by-step video tutorials cover accepting invitations, tracking time and breaks, s… ## Great to have you here 😊 Let’s get started with WebWork  These short videos, each just a few minutes long, will guide you through everything you need to start tracking time, working on tasks, requesting leave, and using your workspace effectively.   [video] https://www.youtube.com/watch?v=RHgOZ9juP8Y **Accept Invitation, Download Tracker & Start Tracking Time** Learn how to accept your invitation, set your password, download the desktop tracker, log in, and start tracking your time.     [video] https://www.youtube.com/watch?v=hWMmlqLb7qo **Tracking Time & Breaks** See how to track time on different projects, switch tasks, add optional descriptions, and start or stop breaks.       [video] https://www.youtube.com/watch?v=gj5n4jxYVv8 **Requesting Time & Adding Breaks** Learn how to request time via the desktop app or web platform, check request status, and add breaks (if assigned).       [video] https://www.youtube.com/watch?v=9yoT_CfWUEA **Submitting Timesheets** Find out how to submit timesheets, receive reminders, and handle rejected timesheets if timesheet approval is enabled for you.     [video] https://www.youtube.com/watch?v=Bg4M9EAIR5E **Requesting Leave & Checking Balance** Learn how to request leave and check your available leave balance.         [video] https://www.youtube.com/watch?v=L79oYhEtQSw **Managing Assigned Tasks** View your tasks by project or across all projects, check subtasks, update task status, and add comments.       [video] https://www.youtube.com/watch?v=wQJYFXZnbNo **Checking Performance & Reports** Explore your Calendar, Dashboard, and Reports to review performance. Learn how to use the Help Center or submit a support ticket if you need further assistance.     After watching these videos, you’ll be ready to: - Track your time accurately -  Request leave and submit timesheets - Manage and update tasks efficiently - Use dashboards and reports to review your work - Access the Help Center or contact support when needed   Want to learn more? Feel free to check out our** [Help Center articles](/)** and **[Youtube videos](https://www.youtube.com/@webworktimetracker)** for detailed guidance on all WebWork features. ### Getting Started with the Silent Tracker URL: https://support.webwork-tracker.com/getting-started-with-the-silent-tracker Summary: Follow these steps to download and install WebWork Silent Time Tracker and monitor company devices. Members will be generated automatically based on devices. [video] https://www.youtube.com/watch?v=sEAsw1XJKpA The Silent Tracker is intended to be used on and to monitor company devices. It doesn't have an interface and is not available or accessible to employees. You need to install it on company devices and company computers and manage it yourself from your dashboard because employees do not have access to it. They cannot see or use the silent time tracker as it has no interface and no sign of being installed and running. To install and use the Silent Tracker efficiently, follow these steps: 1. **Install the Silent Tracker** on **company devices **by clicking the **Download icon** in the top right-hand corner ![download WebWork Silent Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/silent1.png) 2. Click the **Silent Tracker tab** and follow the instructions to install it.  There are three options to install the Silent Tracker: > **Note:** There is **no need to invite members to the Silent Tracker**. Members will be generated automatically based on devices as users. You can change their names in** People > Members**. - Download button - Copy and paste the URL - Use MDM/AD tools for bulk deployment ![install WebWork Silent Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/visible-silent3.png) There is **no need to invite members to the Silent Tracker**. Members will be generated automatically based on devices as users. You can change their names in **People > Members**. ### Getting Started with the Visible & Silent Tracker URL: https://support.webwork-tracker.com/getting-started-with-the-visible-silent-tracker Summary: Follow these steps to use the Visible and Silent Tracker efficiently on WebWork. Invite members for the visible and install the silent tracker on company dev… [video] https://www.youtube.com/watch?v=eT-4mpZcAkg **Follow these steps to use the Visible and Silent Tracker efficiently. ** 1. Sign up > select **Visible & Silent Tracker** 2. Select **how you want members to track time** (desktop, browser, manual time logging or mobile time tracking ### Visible Tracker 3. After finishing Onboarding, **invite members whose tracker is going to be visible** **** 4. After inviting, make sure that **invited members download and install the Visible Time Tracker** They can find the tracker by clicking the **Download icon** in the top right-hand corner and clicking their** OS > Visible Tracker** ![download and install visible WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/visible-silent2.png) To ensure that invited members are tracking time, go to **Members > Onboarding Status** and see if there is a check mark under** Tracked Time.** **** ### Silent Tracker > **Tip:** Note that there is **no need to invite members to the Silent Tracker.** Follow the installation steps and **members will be generated based on devices**. You can edit their names later in **Members**. Note that there is **no need to invite members to the Silent Tracker.** Follow the installation steps and **members will be generated based on devices**. You can edit their names later in **Members**. 5. For members whose tracker should be silent install the silent tracker on company devices. Go to** Downloads > Silent Tracker** **** You can install it by **downloading** the tracker on company devices, using the **Direct Link**, or through** MDM/AD tools**.  Follow the rest of the set-up steps and your workspace is ready! ![workspace setup in WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/visible-silent6.png)   ### What Is WebWork? URL: https://support.webwork-tracker.com/what-is-webwork Summary: WebWork is an AI-powered time tracking, smart monitoring and workforce management platform designed for teams. WebWork is an AI-powered time tracking, smart monitoring and workforce management platform designed for teams. It encompasses a whole suite of features necessary for efficient management of teams and employee productivity. ### Features  #### Time Tracking - Automated time tracking - Inactive and idle tracking - [Offline time tracking](https://support.webwork-tracker.com/offline-time-tracking) - [Timesheets and timesheet approvals](https://support.webwork-tracker.com/timesheets) - [Shifts](https://support.webwork-tracker.com/attendance-shifts) - [Break tracking](https://support.webwork-tracker.com/how-to-track-break) - [Overtime tracking](https://support.webwork-tracker.com/overtime-tracking) - [Time requests](https://support.webwork-tracker.com/time-requests) #### Employee Monitoring - [WebWork AI ](https://www.webwork-tracker.com/ai-powered-time-tracking) - [Daily activity monitoring](https://support.webwork-tracker.com/daily-activity-monitoring) - [Real-time monitoring](https://support.webwork-tracker.com/realtime-monitoring) - [Screenshots](https://support.webwork-tracker.com/screenshot-settings) - [Activity level tracking](https://support.webwork-tracker.com/activity-level-reports) - [App & website tracking (URL tracking)](https://support.webwork-tracker.com/app-and-website-usage-reports) - [Attendance tracking](https://support.webwork-tracker.com/attendance-reports) - [Smart monitoring](https://support.webwork-tracker.com/smart-monitoring) - [Unusual activity monitoring](https://support.webwork-tracker.com/unusual-activity-detection) - [Employee GPS tracking](https://support.webwork-tracker.com/gps-tracking) - [Activity descriptions](https://support.webwork-tracker.com/activity-description-reports) #### Finance - [Payroll tracking and report](https://support.webwork-tracker.com/how-to-set-up-and-manage-payroll) - [Payments](https://support.webwork-tracker.com/how-to-make-payments-on-webwork) - [Billable hours](https://support.webwork-tracker.com/how-to-make-hours-billable-in-webwork) - [Invoices](https://support.webwork-tracker.com/types-of-invoices) - [Expense tracking](https://support.webwork-tracker.com/expense-tracking) - [Project budgeting](https://support.webwork-tracker.com/project-budgeting) #### Team Productivity & Wellness - [Productivity insights](https://support.webwork-tracker.com/productivity-monitoring) - [Work-life balance tracking](https://support.webwork-tracker.com/work-life-balance-monitoring) - [Burnout risk](https://support.webwork-tracker.com/burnout-risk) #### Management - [Task management](https://support.webwork-tracker.com/task-management) - [Attendance management](https://support.webwork-tracker.com/attendance-shifts) - [Leave management](https://support.webwork-tracker.com/time-off) - [Holiday management](https://support.webwork-tracker.com/holidays) - [Member types](https://support.webwork-tracker.com/member-types-and-permissions) - [White label](https://support.webwork-tracker.com/white-label) - [Video meetings](https://support.webwork-tracker.com/video-meetings) - [Chat](https://support.webwork-tracker.com/chat) #### Reports & Charts - [Tracked Hours](https://support.webwork-tracker.com/hours-tracked-reports) - [Timeline](https://support.webwork-tracker.com/timeline) - [Attendance](https://support.webwork-tracker.com/attendance-reports) - [Activity Level](https://support.webwork-tracker.com/activity-level-reports) - [Activity Description](https://support.webwork-tracker.com/activity-description-reports) - [Apps & Websites](https://support.webwork-tracker.com/app-and-website-usage-reports) - [Tasks](https://support.webwork-tracker.com/tasks-reports) - [Breaks](https://support.webwork-tracker.com/break-reports) - [Billable Hours](https://support.webwork-tracker.com/billable-hours-report) - [Project Budgeting](https://support.webwork-tracker.com/project-budgeting) - [Branded reports](https://support.webwork-tracker.com/branded-reports) ### Platforms WebWork operates as a desktop app, on the web, as a Chrome extension, and as a mobile app.  - Use the [Desktop App](https://support.webwork-tracker.com/desktop-app) to access all features, including screenshots and app tracking - Use [Web Tracker](https://support.webwork-tracker.com/web-time-tracker) to track time in a browser  - Use [Chrome extension](https://support.webwork-tracker.com/chrome-extension) to track time only - Use [Mobile App](https://support.webwork-tracker.com/mobile-apps) to track time and employee geolocation ### Onboarding for Workspace Owners and Employers URL: https://support.webwork-tracker.com/onboarding-for-employer Summary: Get started on WebWork fast by following these steps. Sign up, create your workspace, invite members, create projects, and start tracking time. [video] https://www.youtube.com/watch?v=JU1SrA5qy-0 If you are an employer wanting to use WebWork for your team, start here. > **Caution:** If you want to track **more than time**, e.g. **get screenshots and app & web usage data**, make sure **workspace members [download and track time on the Desktop App.](https://support.webwork-tracker.com/webwork-desktop-tracker-features)** If you want to track **more than time**, e.g. **get screenshots and app & web usage data**, make sure **workspace members [download and track time on the Desktop App.](https://support.webwork-tracker.com/webwork-desktop-tracker-features)** **1. Sign Up** To create an account, fill out your name, surname, and email address, and click **Sign up**. You can also sign up with Google and Slack. ![Sign Up on WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Sign-Up.png) **2. Verify your email address** - Go to your inbox - Find the email from WebWork - Click **Verify** (You do not have to verify it during the free trial, but after it, you will have to) **3. Go through onboarding and set up your workspace ** Complete the onboarding steps to set up your workspace and get to know the platform. During onboarding, you can invite members straight away or do it later as shown in the next step. **4. Invite members** To invite people from the dashboard, go to **People > Members** on the sidebar. From the upper right-hand corner, click **Invite** and choose from 3 types of invitations:  - **By email:** enter the email, select the member type, the team and the project - **Bulk invite**: to invite several people by uploading CSV, XLSX, or XLSV files - **Copy link: **to copy and share the link with people you want to invite - **By integration:** to import members from Google Workspace and Slack **5. Create and assign projects** Now that you have an account, a workspace, and workspace members, you can create and assign projects. > **Note:** **Note that a project is required to start tracking time unless tracking without project is enabled in settings.** **Note that a project is required to start tracking time unless tracking without project is enabled in settings.** To create a project, go to **Projects** on the Menu and click **Create project**. **6. Set up workspace settings** The next step is to set up your workspace settings. Go to **Settings** in the upper right-hand corner and customize each setting to your preferences.  ![WebWork Workspace Settings](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Workspace-Settings-scaled.png) Now your workspace members can track time. ### Onboarding for Invited Members URL: https://support.webwork-tracker.com/onboarding-for-invited-members Summary: Follow these steps to join an existing workspace on WebWork and set up your account. Accept the invitation, set up your profile, and start tracking time. [video] https://www.youtube.com/watch?v=CsFcH4F1HJw If you were invited to WebWork to join an existing workspace with a visible time tracker, start here. [Download and install the Desktop App](https://www.webwork-tracker.com/download) to experience **all features** of WebWork. 1. **Accept your invitation** Open the invitation in your inbox and accept it 2. **Set up your profile** Fill in your first name, last name, email, password, and click **Create profile** 3. Go through the **onboarding** 4. **[Download and install the Desktop Time Tracker App](https://www.webwork-tracker.com/download)** or track time on the web, depending on your workspace requirements 5. **Start tracking time **   ### Dashboard URL: https://support.webwork-tracker.com/dashboard Summary: Learn how to use WebWork dashboard. It shows you individual and overall employee performance, activity and productivity levels, top members, and more. Once you have signed up and set up your workspace, you can get to know your dashboard.  ![WebWork Time Tracker Dashboard](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_380.jpg) The dashboard shows you all the details about your team's performance over the course of different time ranges: - Today - Yesterday - This week - Last week You see today's activity of each member in tracked hours and activity level, along with overall productivity levels.  You can customize the dashboard by selecting which sections to see in **Widgets**. ![Widgets in WebWork Time Tracker Dashboard](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_381.png) In the **non-productive section** under **Apps**, you can see the **top non-productive apps** used by workspace members. Similarly, under **Members** you will see the **top non-productive members**.  If you scroll down, you will see sections for - Top members - Attendance - Activity - Tracked time on projects, tasks, and apps - Tasks with statuses - Missed and approaching deadlines  - Screenshots of members The bottom sections show the following: - Review section where you can submit your suggestions or requests - Integrations section where you can connect WebWork with your favorite apps - Download section to get the Desktop and Mobile apps - Support section where you can reach out with any issues  ### Attendance dashboard Additionally, you can view a separate Attendance dashboard: ![image (3)-2](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-3-2.png) This dashboard gives you an overview about your team’s attendance, tardiness, work location, etc. By default, the dashboard starts with the information about how many people were late on that day, how many absent, on leave and active members you have for the date you have selected. Other information can be displayed, such as: - Work model (from office, remote or hybrid) - Leave requests for the day and people who are on leave already - Weekly attendance (how many were absent/late/present on each day of the previous week) - Upcoming holidays and birthdays - Member trends (who left early/tracked less, who has the most absence rate, who was late on that day) - Team trends (tardiness and absence rate evaluations for teams) - Punctuality table (lists the most punctual people in the workspace) - Work Anniversary (displays upcoming or current work anniversaries for employees based on their hire date (e.g., 1-year, 2-year milestones).) Note, that you can also customize the widgets you want to see by clicking here: ![image (4)-1](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-4-1.png) By removing the checkmark, you will no longer see that one specific widget. Additionally, you can also change the arrangement of those by pulling them down or lifting them up.  ### Finance Dashboard A separate dashboard for finance is also available. This dashboard is available for the Plus and higher plans. Users will see paid and pending invoices for both team members and customers, salary and payroll summaries, expense tracking, project budget status, payment breakdowns through interactive charts and more. This dashboard allows managers to have a full financial picture without the need to jump between multiple reports. The dashboard also includes the possibility to customize the widgets you want to see. Again, by removing the checkmark, you will no longer see that one specific widget and by pulling them down or lifting them up you can also change the arrangement of those: ![](https://support.webwork-tracker.com/wp-content/uploads/2025/09/image-8-1024x631.png)   The following widgets are available in the Finance Dashboard: - **Summary of the total payroll, pending payments, amount billed to customers, or awaiting payments from customers:** ![](https://support.webwork-tracker.com/wp-content/uploads/2025/09/image-9-1024x233.png) - **All the submitted timesheet for the selected period.** ![](https://support.webwork-tracker.com/wp-content/uploads/2025/09/image-10-1024x617.png) You can directly approve the timesheet from here. By clicking on the green checkmark button a pop-up appears about the details of the timesheet: ![](https://support.webwork-tracker.com/wp-content/uploads/2025/09/image-11.png) By clicking on the arrow button, you will be redirected to the Timesheet Approvals page. - **Payments & Receivables -** In this widget you can see the graph representation of the payments made to members or received from customers. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/09/image-12-1024x645.png) - **Invoices** - You can find the pending and paid invoices with the details about the amount, issue and due dates here. Both member and customer invoices are available ![](https://support.webwork-tracker.com/wp-content/uploads/2025/09/image-13-1024x638.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2025/09/image-14-1024x642.png) - **Salary Payments** - If you paid salaries you can see the information about the paid salaries in the following widget: ![](https://support.webwork-tracker.com/wp-content/uploads/2025/09/image-15-1024x644.png) - **Project Budget** - In WebWork you can also put the budget expectations for each project and track how much was spent and whether you had a project overrun. This is also possible to see in the Finance Dashboard: ![](https://support.webwork-tracker.com/wp-content/uploads/2025/09/image-16-1024x634.png) - **Payments breakdown chart** - Breakdown of your payments by status, source and method ![](https://support.webwork-tracker.com/wp-content/uploads/2025/09/image-17-1024x289.png) - **Expenses** - Separate view for the expenses done within workspace. You can add new expenses from the **Finance —> Expense** Tracking section. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/09/image-18-1024x646.png) - **Payments by team** - All the payments team per team showcased in this section ![](https://support.webwork-tracker.com/wp-content/uploads/2025/09/image-19-1024x256.png) - **Alerts and actions required** - If you have priority tasks, such as approving pending timesheets, overdue payments, etc, you will also get such alerts in the relevant widgets. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/09/image-20-1024x297.png) - **Settings and integrations** - This widgets allows you to directly move to the relevant sections, particularly the **Integrations**, **Payroll** or **Payments** settings. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/09/image-21-1024x284.png) ### Top Bar URL: https://support.webwork-tracker.com/top-bar Summary: Start tracking time from the top bar and use the quick settings such as add members, projects, download apps, and more. The **top bar** of the dashboard allows you to start tracking time in the web, add members, projects, and time entries, and more.  Let's go through each individually.  On the **left side** you have the time tracker which you can start and stop. Next to it you can select the **project and task** you want to track time on. If you are tracking time on **another time tracker** such as the **Desktop App**, the **label** next to the tracker will show Desktop Tracker.  On the** right side**, you can do the following: - **Add members, projects, and time entries** directly from the dashboard - Go to the **Downloads page** to install tracker apps - Open the **chat** - Open **Settings** - View and open **notifications** - Your **avatar and settings** **Click your avatar** to open the **workspaces you are part of** and **settings** such as: - **Profile** - **Audit logs** where you will see all changes made by members across the workspace - **Help center** where you can learn about all features and how to use them - **Live chat ** - **Customer support** - **Perks** from our partner companies - **Billing ** - **Payments** - **Pricing plans** - **Settings** ![Top Bar Settings in WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_389.jpg)   ### Sidebar URL: https://support.webwork-tracker.com/sidebar Summary: Learn how to navigate the sidebar in WebWork Time Tracker. Find your preferred pages faster by labeling them as Favorites. The sidebar is where you select what pages to see. It has dedicated sections for your favorite pages, performance analyses, and management.  Let's go through each section individually. - The **top left icon** lets you open and close the sidebar - The **search field** allows you to search for and find pages faster - Under **Favorites**, you have the pages that you mark as Favorite with the Star icon next to each page - **Dashboard** is where you see the overall performance analyses of your workspace members ![WebWork sidebar favorites](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_383.png) - [Timesheets](https://support.webwork-tracker.com/timesheets)contains pages related to timesheet tracking, approving, editing, time requests, time editing, and time edit log ![WebWork sidebar dashboard and timesheets](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_384.png) - The **Analyze** section contains the following pages: **[Real Time](https://support.webwork-tracker.com/realtime-monitoring) **for tracking employee time and work process at the moment [WebWork AI](https://support.webwork-tracker.com/what-is-webwork-ai)which can answer all your questions about employee performance, tracked time, and give you tips on how to use WebWork [Reports](https://support.webwork-tracker.com/reports-insights#main-content) which contain detailed insights into each workspace member's performance, such as tracked time, visited apps & websites, productivity levels, and more [Monitoring](https://support.webwork-tracker.com/employee-monitoring)where you can see the screenshots of member devices during work, daily activity report of each member, GPS tracking, and unusual and smart monitoring insights [Productivity](https://support.webwork-tracker.com/productivity)where you can watch out for burnout risks, monitor work-life balance, productivity insights, and label apps and websites on a productivity scale ![WebWork sidebar Analyze section](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_385.png) - The **Manage** section includes the following pages: [People](https://support.webwork-tracker.com/people)where you can view and manage everything member related **[Projects](https://support.webwork-tracker.com/projects-contracts)**where you can create, assign, and manage projects [Tasks](https://support.webwork-tracker.com/task-management)where you can create, assign, and manage tasks [Finances](https://support.webwork-tracker.com/finance)where you can manage payroll, make payments, create and send invoices, and manage expense tracking [Time off](https://support.webwork-tracker.com/time-off)for member leave and holiday management [Shifts](https://support.webwork-tracker.com/shifts)for creating and assigning shifts to workspace members - The **Other** section includes the following pages: [Communication](https://support.webwork-tracker.com/communication)where you will find Chat and Video Meetings for built-in communication with your team **Tools** for [standups](https://support.webwork-tracker.com/standups) and [announcements](https://support.webwork-tracker.com/announcements) across your workspace [Integrations](https://support.webwork-tracker.com/integrations)where you can explore and enable integrations with the tools you want to use with your workspace ![WebWork sidebar Other section](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_387.png)   --- ## Pricing Plans and Billing Learn how to manage your billing and subscription plans. ### How to view the invoices of your WebWork subscription? URL: https://support.webwork-tracker.com/how-to-view-the-invoices-received-from-webwork Summary: Learn how to view the details of invoices of your WebWork Time Tracker subscription, including the case of adding members in the middle of the month. [video] https://www.youtube.com/watch?v=ZxUW-MWCG80 To view the details of invoices for your WebWork subscription, follow these steps: 1. **Click your avatar **in the top right-hand corner 2. Select **Payments** 3. Under **Actions** for each invoice, **click the three dots > View** 4. To view the details of the payment, click** Details under View** **** ![View Invoices of WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-01-2025-06-49-15-1718-AM.png) 4. **In details,** you will see the list of members the invoice covers. 5. At the end of the list you will see the members you added in the middle of the previous month.  If you have added members in the middle of the month, they will be included in the next payment. ![Members added in the middle of the month on WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_371.jpg)   ### How does refund work? URL: https://support.webwork-tracker.com/how-does-refund-work Summary: To get a refund, make sure you follow our refund policy requirements and contact our support. To get a refund, you need to follow the requirements of our refund policy.  ### Refund Policy - You can ask for a refund of the monthly fee within 15 days after you've paid for a monthly subscription. For a yearly subscription, you can request a refund of the yearly fee within 30 days of payment. - If you've added a balance to your account, you can request a refund of this unused balance within 30 days of adding it. - When you purchase a monthly or yearly subscription for a certain number of seats, then delete/remove a member from your workspace, the seat remains vacant so and you will not be refunded for it. You can add a new member to the vacant seat. ### How to get a refund? To get a refund, make sure you (Workspace Owner) follow the requirements of our support policy and [contact our support here](https://www.webwork-tracker.com/contact) or [create a support ticket](https://www.webwork-tracker.com/app/support/list) from your workspace.     ### How to disable auto-renewal of subscription? URL: https://support.webwork-tracker.com/how-to-disable-auto-renewal-of-subscription Summary: Learn how to disable the auto-renawal of your subscription in WebWork. To disable **Auto-Renewal** of your subscription, follow these steps: 1. Go to **Settings** > **Billing** > **Subscription** 2. Toggle off **Renew automatically** ![WebWork User Settings > Billing Interface](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jul-12-2024-08-25-16-2486-PM.png) 3. **Select a reason for disabling** it as your feedback will help us improve ![WebWork Automatic ReNewal Stopping Modal Interface](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jul-12-2024-08-28-32-4089-PM.png) ### How to cancel your subscription? URL: https://support.webwork-tracker.com/how-to-fully-cancel-your-subscription Summary: Cancel your WebWork subscription in two ways: 1. delete payment methods or 2. reach out to support. [video] https://www.youtube.com/watch?v=PLw4PIMkYIg You can **cancel your WebWork subscription in** **two ways:** 1. Delete attached cards and payment methods 2. Contact our support to cancel your subscription ### Deleting Attached Cards and Payment Methods 1. **Go to Settings **>** Billing **>** Payment Methods** 2. Delete all attached cards and payment methods  3. Confirm cancelation in the deletion pop-up ### Contact Support to Cancel Your Subscription You can [reach out to our support](https://www.webwork-tracker.com/contact) and we will cancel your subscription on your behalf.  **Note** - Make sure to cancel your subscription before the next billing cycle to avoid being charged for the upcoming period. - You will still have access to your subscription benefits until the end of the current billing period.  ### How to grant Executive Managers permission to workspace billing? URL: https://support.webwork-tracker.com/how-to-grant-executive-managers-permission-to-manage-workspace-billing Summary: Learn how to give Executive Managers permission to manage your workspace billing in WebWork Time Tracker. [video] https://www.youtube.com/watch?v=vNTmXB10gMI As the owner of your workspace, to allow an Executive Manager to manage workspace billing, follow these steps: 1. Go to **People > Members** from the sidebar 2. **Select the Executive Manager** member that you want to grant permission to 3. In **General** tab, enable the **Can manage workspace payments & billing ** 4. In the **General** section of their settings, enable the toggle for “**Can manage workspace billing**” ![Give Executive Managers permission to manage workspace payments and billing in WebWork Time Tracker settings.](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-10-1024x580.png) #### What does this permission allow? When this permission is enabled, the Executive Manager will be able to: - View workspace invoices - Attach or change a payment card - Fill the balance - Pay for the workspace subscription - Change the subscription plan - Enable or disable add-ons - Adjust the payment period (monthly or annually) - Receive email notifications if the workspace is suspended - Receive invoices and payment receipts via email. ### Managing Seats and Billing in Monthly Subscription URL: https://support.webwork-tracker.com/managing-adding-and-deleting/archiving-employee-seats-and-billing-in-monthly-subscription Summary: Learn what happens when you add, archive, or delete members to your WebWork workspace, including in the middle of the month. [video] https://www.youtube.com/watch?v=txf1Zo22EOk ### 1. Free seat when archiving or deleting a member If you make a prepayment and archive or delete a member during the month, you get a free seat. This means you can invite one more member to fill that seat without incurring an extra charge. This approach helps you maintain your team size without additional costs. **Example scenario:** - You prepay for 10 employees. - During the month, you archive or delete one employee. - You can invite a new member to fill the now-vacant seat without paying extra. ### 2. Billing for members added and deleted or archived within the same month When you add a member in the middle of the month and then archive or delete them within the same month, the billing system adjusts accordingly. The next invoice will only count this member for the days they were actively tracked. **Example scenario:** - You add a member on June 10th and archive or delete them on June 20th. - The next invoice will only charge for the 10 days the member was active. ### 3. Billing for members added mid-month  If you add a member in the middle of the month, whether you later remove them or keep them, you’ll be charged for the days they were part of your workspace. **Example scenario:** - You add a member on June 15th. - The member continues to track time for the rest of June. - You will not be charged for the period from June 15th to June 30th. - The added member will be included in the prepayment invoice for July. *Note: Every active member is a paid seat, including the Workspace Owner. Project Viewers are not counted as paid seats. This is also stated in our [pricing page](https://www.webwork-tracker.com/pricing#faq-4).* ### Managing Membership and Billing on Annual Plans URL: https://support.webwork-tracker.com/managing-membership-and-billing-on-annual-plans Summary: If you add new members to your workspace during your annual plan, WebWork Tracker handles the billing separately for these new additions. You will receive in… [video] https://www.youtube.com/watch?v=BUDRNG925XI ### Adding New Members During the Annual Plan If you add new members to your workspace during your annual plan, WebWork Tracker handles the billing separately for these new additions. You will receive invoices specifically for the newly added members, covering only the remaining months of your annual plan. **Example Scenario:** - You start your annual plan in January with 10 members. - In April, you add 2 new members. - You will receive a separate invoice for these 2 new members, billing you from April to December. This system ensures that you only pay for the time the new members are part of your workspace, providing a fair and transparent billing process. ### Removing Members During the Annual Plan If you remove any member from your workspace during the annual plan, you have the flexibility to invite a new member without incurring additional charges. This means you can maintain your team size and efficiently manage your resources. **Example Scenario:** - You have an annual plan with 10 members. - In June, you remove 1 member. - You can invite a new member to fill the vacant seat without any extra cost. This policy allows you to replace team members as needed without affecting your overall billing, ensuring continuity and optimal use of your plan. ### Summary By understanding these policies, you can effectively manage your workspace and control costs on an annual plan: - **Separate Invoices for New Members:** Receive invoices for newly added members only for the remaining months of the annual plan. - **No Extra Charges for Replacing Members:** Remove a member and invite a new one without additional charges. These features provide flexibility and cost-efficiency, helping you manage your team dynamically while staying within your budget. ### Pricing and Subscriptions URL: https://support.webwork-tracker.com/pricing-and-subscriptions Summary: Learn everything about WebWork Time Tracker's pricing and subscription—payment methods, billing dates, subscription frequencies and more. [video] https://www.youtube.com/watch?v=RwYnfJeT96U You can start using WebWork for** free for 14 days**. After that, we have three pricing plans: - **Pro:** $4.99 per user/month ($3.99 if yearly) - **Plus:** $7.99 per user/month ($6.39 if yearly) - **Premium:** $8.99 per user/month ($7.19 if yearly) Plus, Custom plan for large teams with specific needs. ### Free Trial 1. **Sign up** at [www.webwork-tracker.com](http://www.webwork-tracker.com/)  2. Start using WebWork for **14 days for free**. During these 14 days, you can **invite as many members as you want** and use **all the features** of WebWork by trying out **all pricing plans**. If you **attach your card during onboarding**, right after signing up, you will get a** 20% discount** on your first invoice. You can always attach your card at the end of the free trial as well, however in that case you will not get the discount.  Before the expiration of the free trial, you will get an email notifying you about it. If you decide to continue using WebWork, you can add your card and continue by making the first payment. After the free trial has ended, you have **3 days** to use the tracker and choose a **pricing plan** you want to continue with. ### Purchasing a subscription When you purchase a plan, you pay for the number of **active members** at the moment of payment.  You can pay on a **monthly**, **quarterly (10% off)**, and **annual (20% off)** basis. If you pay before the end of the trial and before your workspace is disabled, your **billing date** will remain the free trial expiration day, and the period of your usage will be counted from that day. If you pay after the workspace is disabled, the payment cycle and the billing date are set to **the day you purchase a subscription**. [Learn More About Pricing Plans](https://www.webwork-tracker.com/pricing) ### Payment methods You can pay for your subscription using the following payment methods: - Card - Bank - Link payment - PayPal - Amazon Pay - Apple Pay - Google Pay ### Adding members during the billing period - If you add and archive a member in the same month, you’ll only be charged for the days they were part of your workspace. - If you add a member mid-month and they keep tracking time, your next invoice will include: A partial charge for the days they were in the workspace during the current month. A full prepayment for the next month. ### How do archived members affect billing? If you are going to pay for the next month and there are **archived members** in your workspace, you **will not be charged** for them.  If you add additional members and then delete, archive, or block them during the billing period, you will be charged **only for those days they were in your workspace**. However, if they use it for less than 5 days, you will not be charged.  ### Why does my next invoice still show the old member count after I archived someone? If you archived a member but your next invoice still shows the old count, that means the invoice was already generated for the days before they were archived. You will not be charged for archived members going forward — only for the days they were active in your workspace. Members archived for the full billing period are not counted in the invoice and not billed. See "Adding members during the billing period" above for the prorated-charge details. ### Billing date The day when you make the first payment is marked as your billing date. It means that in the next months, you will be charged on that day. For example, *If your billing date is on the 31st, and that month is ending on the 30th, you will get charged on the next day, which means the 1st of the next month.* The same principle works for annual payments. Your billing date is the day you make the first payment.  ### Annual subscription When you buy an annual subscription, you get 20% off on all plans.  Note that with an annual subscription, if you add a **new member/seat during the year**, you will be charged for that extra seat and its usage period on your **next due date**. For example, *You pay for 10 seats with the annual plan and then add one more member in the 11th month. In this case, you will be charged for this extra seat only for the remaining 1 month.* ### Reactivation of your workspace If your workspace is suspended and disabled you can **reactivate it in a 6-month period**. You only have to **purchase a new subscription based on the number of active members** at that moment, and you will have a new billing date and a new subscription plan. Note that **if you do not reactivate** your account in the period of 6 months, **it will be deleted** automatically. ### How to restore suspended workspace? URL: https://support.webwork-tracker.com/how-to-restore-suspended-workspace Summary: Restore your suspended WebWork workspace. Only the Workspace Owner and Executive Managers can restore the suspended workspace. Only the Workspace Owner and Executive Managers with billing permission can restore suspended workspaces. **For Workspace Owners** If you are the Workspace Owner, go to **Settings > Billing > Payment Methods > Add or Edit payment method. ** You can also give Executive Managers permission to do the same by going to **Members** > **Select Executive Manager** > Enable **Can manage workspace payments & billing**. **For Executive Managers** If you are an Executive Manager, you can restore workspace subscription only if the Workspace Owner has given you permission to do so. If you have permission and want to restore the subscription, go to **Settings > Billing > Payment Methods > Add or Edit payment method. ** Learn more about [Billing Settings](https://support.webwork-tracker.com/billing-settings), [Pricing and Subscriptions](https://support.webwork-tracker.com/pricing-and-subscriptions), and [How to cancel your subscription](https://support.webwork-tracker.com/how-to-fully-cancel-your-subscription). --- ## Settings Learn how to navigate and use the Settings of each feature. ### Notification Preferences URL: https://support.webwork-tracker.com/notification-preferences Summary: You can customize which type of notifications to receive and how you receive each type of notification. Notification preferences can be configured independen… You can customize **which type of notifications to receive and how you receive each type of notification**. Notification preferences can be configured independently, so you can choose the most convenient channel for each notification type. Notifications can be sent through: - **Email** - **In-App** - **WebWork Chat** - **Microsoft Teams (if integrated)** - **Slack (if integrated)** ## How to configure notification preferences 1. Go to **Settings**. 2. Select **Notifications** under **Personal**. 3. Find the notification type you want to configure. 4. Select the channels where you want to receive that notification: 5. Repeat this for other notification types as needed. 6. Click **Save changes**. Each notification type has its own channel settings, so enabling a channel for one notification does not automatically enable it for others. ## Available notification types Notification preferences are organized into the following categories: ### Time & timesheets - **Timesheet approval** - **Manual time requests** ### Time off - **Time off & leave** ### Tasks - **Task assignments** - **Task comments & mentions** - **Task updates & deadlines** - **Tasks I'm not assigned to** - **Task time overrun** — Immediate - **Task budget overrun** — Immediate ### Projects - **Project assignments & changes** - **Project time overrun** — Immediate - **Project budget overrun** — Immediate ### Shifts - **Shift schedule** ### Payments & billing - **Payments & payouts** ### Video calls - **Video calls** ### Team & workspace - **Team & workspace activity** ### Integrations - **Account & settings updates** ### Feature requests - **Feature requests** ### Real-time tracking notifications The following notifications are marked as **Immediate**: - **Non-productive app usage** - **Tracker stopped** - **Tracker started** - **Late coming** ### WebWork AI - **Scheduled AI task results** ### Reports - **Summary report emails** - **Tracked hours report emails** ## Example If you want to receive **task assignments** in the app but don't want an email every time you're assigned a task: 1. Find **Tasks → Task assignments**. 2. Enable **In-App**. 3. Leave **Email**, **Microsoft Teams**, and others disabled. 4. Click **Save changes**. You can use the same approach to create different notification preferences for each notification type. ## Immediate notifications Some notifications are marked **Immediate**. These notifications are intended for events that may require your attention right away, such as a tracker stopping, a task exceeding its time limit, or late coming. The **Immediate** label describes the notification's urgency; you can still choose which supported channels should receive it. ### How to change account email address? URL: https://support.webwork-tracker.com/how-to-change-account-email-address Summary: Learn how to change your account email address in WebWork settings. Owners and managers cannot change the email of other members. ### Who can change a member’s email? Each member can change their own email address. Neither the Workspace Owner, nor Executive Managers can change another member's email address. - **If you want to change your own email:** follow the steps below to update your email. - **If you’re an Owner asking on behalf of a member:** ask each member to update their own email themselves using the steps below. To update your email address, follow these steps: 1. Go to **Settings > Profile settings** 2. Enter the new email address in the email field 3. Check your inbox for a verification email and follow the instructions to confirm the change. 4. If you don’t receive the verification message, click Resend to try again. If you encounter any issues, **[contact our support team](https://www.webwork-tracker.com/contact)**.  If you are experiencing issues or cannot sign in to your email, see [Security & Sensitive Account Changes](https://support.webwork-tracker.com/security-sensitive-account-changes). ### Task Settings URL: https://support.webwork-tracker.com/task-settings Summary: Learn how to customize task settings to boost productivity, streamline workflows, and tailor your workspace to fit your team’s unique needs. [video] https://www.youtube.com/watch?v=ZkwsPzCFzlY In the **Task Settings**, you can configure how tasks function across your workspace to align with your team’s workflow. In addition to general task preferences, you can also **add and edit workspace statuses**. Workspace statuses let you define the stages a task goes through (for example: *T*o Do, In Progress, Review, Done). Customizing statuses helps you adapt task management to your team’s unique processes and makes progress tracking clearer. For a full step-by-step guide on configuring these options, visit the [Task Statuses article.](https://support.webwork-tracker.com/task-statuses) ### Screenshot Settings URL: https://support.webwork-tracker.com/screenshot-settings Summary: Manage WebWork Time Trcker screenshots: adjust frequency, modes, permissions, and blurring to track time with flexibility and privacy. [video] https://www.youtube.com/watch?v=H276VRmI3wk Screenshots are one of the key features, helping teams maintain productivity, ensure transparency, and track work progress in real time. To use them effectively, members need to track time with the **desktop application**, which automatically captures screenshots according to your workspace settings. To adjust your screenshot preferences, go to: **Settings > Screenshots** From here, you can configure frequency, modes, permissions, and more depending on your team’s needs and subscription plan. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-03-2026-01-13-57-8695-PM.png) The first option you can adjust is **how many screenshots are taken every 10 minutes**. The available frequency depends on your plan: - **Pro Plan** > Up to **3 screenshots per 10 minutes** - **Plus & Premium Plans** > Up to **10 screenshots per 10 minutes** This flexibility allows teams to balance accountability with privacy, depending on the nature of their work. ### Screenshot modes There are several settings available to customize screenshots. You can adjust the frequency, choose the screenshot mode, and set other preferences depending on your workspace’s needs by going to **Settings, **then **Screenshots.** ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-03-2026-12-01-53-3456-PM.png) There are **three**** criteria for screenshot adjustments **available for the workspace. The default mode is set at the **workspace level**, which applies when you create projects and assign users. However, you can override this default for individual projects or users if needed. 1. **Screenshot/Video/Off** Screenshot - A normal screenshot is taken. You can have up to 10 screenshots per 10 minutes (up to 3 under **Pro **plan, and up to 10 under **Plus **or **Premium** plan).  Video - The videos are like a GIF composed of screenshots. You can have up to 5 video screenshots per 10 minutes. Videos are available only under **Plus **or **Premium **plans. Off - No screenshot or video will be taken                                         2. **Visible/ Background** Visible - Whenever a screenshot/ video is taken, a notification appears in the bottom-right corner, allowing members to preview it. Background - The screenshot/video is taken, however no notification appears warning the user about it. The action is processed in the background. This ensures less distraction but still provides monitoring                                 3. **Blurred/Non blurred** Blurred - The captured image/video is blurred for added privacy. You can also choose the blur level in the same section. Non-blurred - The captured image/video is fully readable.                                                                     If you do not want video screenshots to apply to the entire workspace, but only to a specific member, project, or contract, you can leave this setting unchanged and adjust it from the relevant section (**Projects**, **Members**, or **Contracts**). If you do not want video screenshots to apply to the entire workspace, but only to a specific member, project, or contract, you can leave this setting unchanged and adjust it from the relevant section (Projects, Members, or Contracts). You can read more about this following this link: Screenshots: [Modes, Settings, and Privacy](/screenshots-modes-settings-and-privacy) Next, you can configure **permissions** to control how screenshots are managed: - **Allow deleting screenshots by managers** - **Allow deleting screenshots by regular users ** Members can delete individual screenshots or remove them along with the tracked time. - **Allow regular users to view their own screenshots** - **Allow project viewers to view members’ screenshots for the projects they are assigned to.** These options let you fine-tune who has access and control over the captured data. ![Screenshot Permissions Settings](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-04-2025-07-02-15-0804-AM.png) For work involving **confidential information**, you can set **screenshot blurring by category**. For example, if a category involves sensitive data (like HR or Finance), screenshots will automatically appear blurred whenever members work in that category. ![Screenshots Category Based Blurring](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-04-2025-06-25-57-5805-AM.png) Finally, you can decide what information is displayed in the **activity description** of each screenshot.  - **Platform name**  - **Window title**  ![Shown Categories in Screenshots](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-04-2025-06-59-26-3206-AM.png) This provides context and makes it easier to understand what a member was working on during that time. ![Screenshots Activity Details Example](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-04-2025-06-36-41-4038-AM.png) ### Attendance Settings URL: https://support.webwork-tracker.com/attendance-settings Summary: Set up attendance rules for late arrivals, early leaves, reminders, and tracking. Shifts must be configured for these settings to work. [video] https://www.youtube.com/watch?v=Ohx5IqxZa60 Depending on your subscription plan, the **Pro** and **Plus/Premium** plans offer different options for configuring attendance and work schedules.  **Pro Plan ** Since the **Pro Plan** does not include the Shifts feature, you’ll need to set up attendance settings for your entire workspace.   From this section, you can configure: **Working days** – Select the days of the week when your team is expected to work. **Daily work duration** – Define the total number of work hours per day. **Shift start and end time** – Set the official beginning and end of the workday. **Late Arrival & Early Leave Allowance** You can define the grace period for arriving late or leaving early without triggering a status change. **Example:** If you set a 20-minute grace period after the scheduled start time, the system will mark members as **Late** once that time has passed. At that point, a pop-up will appear, and whether they are required to provide a reason or not will depend on your settings. Similarly, if someone leaves more than 15 minutes before the scheduled end time, the system will show **Early Leaving** and display a pop-up. Again, you can decide whether giving a reason is mandatory or optional. **Tracking Outside of Work Hours** Decide whether members can track time outside their scheduled working hours. **Work Start Time Reminders** Send email reminders to workspace members shortly before the official start of the workday. This helps ensure members are on time and aware of their schedule. With these settings, you can fully customize attendance tracking to match your team’s needs.   **Plus and Premium Plans**  In the **Plus and Premium plans**, the Shifts feature is already included. This means you won’t need to manually create shifts. Instead, the only attendance-related settings you’ll see here are the **Attendance Settings**, since scheduling is managed directly within the Shifts module.   For details on **Shifts**, check out this [article.](https://support.webwork-tracker.com/shifts)   ### Billing Settings URL: https://support.webwork-tracker.com/billing-settings Summary: Manage your WebWork billing in one place. Update payment methods, subscription plans, company details, seats, renewals, and discounts. [video] https://www.youtube.com/watch?v=Y_1M2gOkcSg ### Payment Methods Tab You can manage your workspace’s billing, subscription, and payment details directly from the **Billing Settings** 1. Go to **Settings > Billing**. 2. From here, you can view and update your subscription, payment methods, invoices, and company billing details. In the Payment Methods tab, you can add and manage the payment method for your account. This ensures your subscription renews without interruptions.   ### Subscription Tab Go to the Subscription tab to manage your active subscription. Here you can: - View your **current plan**. - Manage or upgrade/downgrade your plan. - See the number of **paid seats** and the list of **active members**. > **Note:** Every active member is a paid seat, including the Workspace Owner. Project Viewers are not counted as paid seats. This is also stated in our [pricing page](https://www.webwork-tracker.com/pricing#faq-4). Under the subscription details, you can also manage your upcoming payment: - **Choose subscription period** – Monthly, Quarterly, or Yearly. - **View payment due date**. - **Adjust seats** – Add additional paid seats if needed. - **Enable automatic renewal** to ensure continuous service. ![WebWork Time Tracker Billing Settings Subscriptions Page](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-01-2025-10-59-56-9612-AM.png) ### Payment Profile Tab In the Payment Profile tab, you can add your company’s billing information, including: - Company name - Registration country - Registration address - Brand name - VAT number - GST number ![WebWork Time Tracker Billing Settings Payment Profile Page](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-01-2025-11-45-30-0369-AM.png) Adding accurate details ensures invoices include the correct company information for accounting purposes.   ### Finance Settings URL: https://support.webwork-tracker.com/finance-settings Summary: Learn how to configure the Finance settings in WebWork Time Tracker. From payroll and receiving payments to invoice settings. [video] https://www.youtube.com/watch?v=rsRKk-6DfqI In Finance settings, you have three tabs: Payroll, Get Paid, and Invoices. Let's go through each setting individually. ### Payroll Tab - Create invoice when timesheet is approved If you enable this setting, every time you or a member who has approval permission approves a submitted timesheet, its invoice will be created automatically. It will not be created only if the amount equals zero.  This also applies when timesheets are approved automatically via the Timesheet Settings. - Create invoice based on salary frequency If you enable this setting, for members whose [payroll type is set to Fixed Salary](https://support.webwork-tracker.com/how-to-set-fixed-salaries), invoices will be created automatically according to the set salary frequency.  ![Payroll Settings in WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-01-2025-01-37-13-3450-PM.png) ### Get Paid Tab If you are planning to receive payment on WebWork, enable your preferred method from this tab—PayPal or Card (powered by Stripe). Note that this feature is available on the Plus and Premium plans. On Pro, you will need to activate it as an add-on at $1.5 per user/mo.  To learn more about payroll and getting paid, check out our [article.](https://support.webwork-tracker.com/how-to-receive-payments-on-webwork)   ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-01-2025-02-06-29-3081-PM.png) ### Invoices Tab Under the **Invoices Tab**, you can set the **Invoice Due Date**, which defines the number of days within which an invoice must be paid. When a new invoice is created, the system will automatically apply this default due date based on the number of days you select. However, if needed, the due date can also be edited individually for each invoice, giving you flexibility in handling different clients or payment agreements. You can also remove branding from invoices so they do not have a logo.  ![Invoice settings in WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-01-2025-02-17-12-8043-PM.png) ### Click Save Changes  Finally, you can add the email and address of your workspace that will be used when members select to bill the workspace.   ### Reminders Settings URL: https://support.webwork-tracker.com/reminders-settings Summary: Set up work-life balance reminders in WebWork to take timely breaks and avoid overworking by staying within healthy daily limits. **Reminder Settings** will only be visible if **Work-Life Balance notifications** are enabled for your workspace, and this feature is available exclusively on the **desktop app**. You can set up reminders to maintain a healthy balance between your work and personal life.   To enable **Reminders** : 1. Go to **Settings > Reminders**. 2. From here, choose the types of reminders you want to receive. **Work reminders** – Notifications when you work non-stop without a break for more than the duration set in your workspace settings during your scheduled hours. **Personal life reminders** – Notifications when you exceed the **healthy working hours** set for your workspace. Why Use These Reminders? **Stay productive without burning out** – Short breaks help you recharge and maintain focus. **Protect your personal time** – Reminders prevent work from spilling over into the hours meant for rest and personal life. **Build healthier habits** – Over time, these gentle nudges help you create a balanced routine. ### Profile Settings URL: https://support.webwork-tracker.com/profile-settings Summary: Update your profile, manage personal details, change your password, and set up 2FA to keep your account secure. [video] https://www.youtube.com/watch?v=ryDJ_jsmLts ### Profile Tab In the **Profile Settings**, you can edit basic account information such as your **first name, last name, and email address**. *Note: Only the member themselves can change their email. Owners and admins cannot edit a teammate’s email — see [How to change account email address](https://support.webwork-tracker.com/how-to-change-account-email-address) for details.* To change them: 1. Go to your **Profile Settings**. 2. Under the **Profile** section, update your **first name, last name, or email address**. 3. Check your inbox for a verification email and follow the instructions to confirm the change. If you don’t receive the verification message, click **Resend** to try again. Still not seeing it? Contact our support team for assistance. ### Personal Tab In the **Personal Settings**, you can update and manage your personal information and security preferences. You can update the following details at any time: **Birthday** **Marital status** **Address** **Phone number** **Security Tab** Under the **Security** tab, you can: Change your account password Enable **Two-Factor Authentication (2FA)** for extra protection   To change your password, follow these steps: Enter your **current password**. Enter your **new password**. Confirm the new password by entering it again. Click **Save** to complete the update. To enable Two-Factor Authentication (2FA) for your account, Go to Profile Settings>Security Under Two-Factor Authentication, click **Set up authenticator** 3. Open your preferred Authenticator app (e.g. Google Authenticator) and scan the QR code 4. After scanning the QR code, click **Next** 5. Enter the 6-digit code shown in your Authenticator app and click **Verify** **** **Now you will need to use the Authenticator app to log in to your account as an extra layer of security. ** Enabling **2FA** **for your account** will require using the authenticator app when signing in to **all workspaces** where you are a member. How to enforce 2FA for workspace members?  To require your workspace members to activate 2FA for their accounts, follow these steps: 1. Go to Settings>Workspace>Configuration 2. Turn on the toggle for **Enforce 2FA for workspace members** If you haven't activated 2FA **for your account**, you will be required to activate it before enforcing other members.  As far as customization of the account is concerned, WebWork provides dark mode in the web app from the sidebar to the entire application interface, with a choice of Light, Dark, or System themes. You should select the theme from profile settings on the right side, and the chosen theme applies across every page. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-53.png) ### Workspace Settings URL: https://support.webwork-tracker.com/workspace-settings Summary: WebWork provides flexible time zone settings that ensure both the Workspace Owner and members can manage time preferences to fit their individual needs. [video] https://www.youtube.com/watch?v=djnxKA3SsqM In **Workspace Settings**, you can customize and manage your workspace, including its configuration and security. To access it, go to **Settings > Workspace**. ![WebWork Time Tracker Workspace Configuration Settings](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-29-2025-05-27-31-5552-AM.png) ### Configuration Tab In here, workspace **Owners** can: - Edit the workspace name - Set the default currency - Adjust the system timezone - Choose the time duration format - Select the clock format (12-hour or 24-hour) - Upload a company-branded logo - Delete the workspace if needed   ### How does system time zone work? By default, when the Owner sets a system time zone in workspace settings, it applies to all members in the workspace. This means that all members, regardless of their location, will work according to this default time zone. Changing the time zone might result in minor discrepancies in the displayed time for the current day. For more details about time zones, check out this [article](https://support.webwork-tracker.com/timezones). ### Logo for branded reports  This feature is available as a separate add-on and must be enabled before use Whenever you upload a logo for the branded reports they it will appear on all PDF exports and on report pages accessed through shareable links. ![WebWork Time Tracker Branded Logo Settings](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-28-2025-07-24-34-7408-AM.png) ### Workspace deletion  To delete your workspace: 1. Scroll to the bottom of the settings page and click **Delete My Workspace**. 2. Fill out the deletion request form. 3. Our team will review your request. Once submitted, we’ll contact you to confirm that all workspace data will be **permanently deleted and cannot be restored**. If you need to export any data, please let us know during this process—we’ll assist with the export before completing the deletion ### Permissions Tab Here you can adjust what information project viewers can access: You can **restrict project viewers from seeing user device details**, such as the operating system or device name. This helps maintain member privacy while still allowing project viewers to monitor work activity at a project level.   **Security Tab** In the  **Security** tab, you can configure additional settings to protect your workspace and user data. ![WebWork Time Tracker Workspace Security Settings](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-29-2025-07-01-28-3332-AM.png) - **Enforce Two-Factor Authentication (2FA)** - Require all workspace members to enable 2FA for stronger account protection. If the owner hasn’t set up 2FA, a pop-up will prompt them to enable it before this setting can be turned on. - **Minimum Password Length** -  Set a required minimum length for member passwords to improve password security. - **Regular Password Resets** -  Enforce periodic password resets to reduce the risk of compromised accounts. These settings help increase the overall safety and protection of your workspace accounts.   To check whether your members have enabled 2FA, go to People > Members > Onboarding Status, where you can see who has set it up. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-05-2025-05-44-19-4852-PM.png) If you need to comply with HIPAA or want to add another layer of privacy, you can enable  **Additional Restrictions for HIPAA** . When enabled: - All future **screenshots will be blurred** (if screenshot tracking is turned on). - **Active window titles** will no longer be recorded. This ensures that sensitive information is not exposed in captured data.   ### Account Settings URL: https://support.webwork-tracker.com/account-settings Summary: Manage your account settings: view workspace details, check your role, control email notifications, or leave a workspace anytime. In the **Account Settings** section, you can manage your workspaces and customize your email notifications. Here, you’ll see a list of all the workspaces where you are a member. This provides a quick overview of your memberships and roles.   From this section, you can: View the **workspace name** See **your role** in the workspace Check **when you joined** the workspace **Enable or disable email notifications** for each workspace **Leave a workspace** you no longer need  ### Activity Level Settings URL: https://support.webwork-tracker.com/activity-level-settings Summary: Learn how to set up Activity Level settings, including acceptable ranges and sensitivity for your workspace. The **Activity Level** in WebWork Time Tracker shows how actively a team member is working during tracked time. It is calculated based on **keyboard strokes, mouse clicks** and **wheel scrolls**, while the timer is running. - Activity is displayed as a **percentage** (from 0% to 100%). - A higher percentage means the user was more active during that time period, while a lower percentage shows less activity. - Activity is usually measured in **10-minute intervals** and can be viewed on screenshots, timesheets, and reports. In the **Activity Level settings**, you can set the range of** Activity Level** and **Activity Sensitivity**. The **Activity Level **range shows red as low, yellow as medium, and green as high activity level.  **Activity Sensitivity** determines the required activity level for your workspace: Relaxed requires low activity input, normal requires a slightly higher input, and strict requires a much higher input to be considered adequate. By default, WebWork categorizes activity as **Low (below 30%)**, **Medium (30%–60%**), and **High (above 60%) **based on percentages. However, every team works differently, so you can **adjust these ranges and sensitivity in the Settings** to better match your expectations. ![Activity Level Settings in WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-8.png) ### Break Settings URL: https://support.webwork-tracker.com/break-settings Summary: Learn how to create Break Policies on WebWork Time Tracker. Break policies are break types like lunch with a set of configurations. [video] https://www.youtube.com/watch?v=ba-kzp0cvcY ### What are Break Policies?  Break Policies are a break type with a set of configurations. For example, you can create a Break Policy for Lunch or Coffee Break and set its properties like max minutes per day. ### How to create Break Policies?  To create a Break Policy,  - go to **Settings>Break** - click **Create new break** - fill out the new break form select the member(s) it will be available for  max minutes per day select whether it's paid or not ![Create Break Policy on WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_295.png) Now selected members will be able to track time with their Break Policies.    ### Email Settings URL: https://support.webwork-tracker.com/emails-settings Summary: Manage email settings and task notifications. Get reports, system alerts, and task updates to stay informed without inbox clutter. [video] https://www.youtube.com/watch?v=r5i2KqYK8Vc ### General Tab In the  **Email Settings** section, you can manage what types of emails you want to receive. To access these options, go to **Settings > Emails**   ![WebWork Time Tracker Emails Settings](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-27-2025-10-51-48-6984-AM.png)   The  **Reports**  section allows you to receive regular reports directly in your inbox. You can enable:   - **Summary Report Emails** – Get an overview of your workspace activity, including: Attendance App and website usage Top tracked teams Most active projects - You can choose to receive these reports **daily** or **weekly**. Optionally, include **AI Analysis** for deeper insights (this will use your AI credits). - **Tracked Hours Report Emails** – Receive detailed reports about the tracked hours of your workspace members. Reports can be sent **daily** or **weekly**. Example of a **Summary Report**: ![WebWork Time Tracker Summary Report Example](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-27-2025-11-46-29-6825-AM.png)   Example of an  **AI Analysis Report** : ![WebWork Time Tracker Summary AI Analysis Report](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-27-2025-11-48-08-0856-AM.png) ###   Under the  **System**  section, you can enable specific system-related email notifications: - Emails with **manual time requests** - **Timesheet approval** emails - Emails with **leave information**   ![System Emails Settings](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-27-2025-11-51-15-8816-AM.png) ### Tasks Tab By going to  **Settings > Tasks** , you can manage additional task-related email notifications. Here you can enable or disable: - Emails about tasks you are **not assigned to** - Emails about **task status changes** - Emails about **comments on tasks**     ### Feature Settings URL: https://support.webwork-tracker.com/features Summary: In the Features settings, you can select the features that you want to be available for your workspace. For example, if you activate Web Tracking, your works… [video] https://www.youtube.com/watch?v=gwR0x5nVm2I ### Features Tab In the **Features settings**, you can select the features that you want to be available for your workspace. For example, if you deactivate **Break**, your workspace members won't be able to track break time. ![Features Settings](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-05-2025-05-53-47-7544-PM.png) #### Time Tracking - **Breaks** – Enable this feature so members can record their break times accurately. - **Mobile GPS Tracking** – Turn on location tracking for mobile devices. Once a member starts tracking time via the mobile app, their location will be visible for better monitoring. - **Shifts** – Activate shift scheduling to create separate shifts for team members, helping you organize work hours efficiently. #### Productivity - **Screenshots** – Capture desktop activity during work sessions for transparency and accountability. - **Apps & Websites** – Monitor the apps and websites your team uses while working. - **Work-Life Balance** – Track working hours versus overwork to identify members with a healthy work-life balance and those who may need support. - **URL Tracking** – Log websites visited during work hours for better productivity insights. - **Unusual Activity Detection** – Detect and flag irregular behavior, such as extended idle times or unusual log-in patterns. #### Management - **Task Management** – Assign tasks to team members and track progress in real time. - **Leave Management** – Allow employees to request and manage leave directly within the platform. - **Holiday Management** – Add holidays, memorial days, and special dates to the team calendar. - **Projects & Contracts** – Organize work efficiently by creating projects and managing contracts within the workspace. #### Communication - **Team Chat** – Enable an in-app chat feature to improve team collaboration. - **Video Meetings** – Use built-in video calling to host meetings directly in the platform. #### Finances - **Billable Hours** – Track hours eligible for billing to clients. - **Invoices** – Generate invoices for both internal team members and external clients. - **Payments** – Process payments directly through WebWork. - **Expense Tracking** – Monitor and manage expenses directly within your workspace. #### Timesheets - **Timesheet Approval** – Require manager approval for timesheets to maintain accurate and verified work records. ### Add-ons Tab WebWork Time Tracker offers add-ons to extend its features and customize your workflow. You can enable tools that suit your team’s needs. You can try any** Add-ons** free for 5 days before purchasing. ![Features Settings Add-ons Tab](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-10-2025-02-45-04-8651-PM.png) - **Payments & Payroll** – Get paid by clients and pay your team seamlessly, all within WebWork. - **White Label** – Customize your workspace with your brand’s colors, logo, and a custom subdomain for a professional look. - **Smart Monitoring** – WebWork’s AI tracks team trends, flags key behaviors, and delivers clear summaries with alerts.   ### Leave Settings URL: https://support.webwork-tracker.com/how-to-create-leave-policies Summary: Learn how to create leave policies in WebWork. Go to Settings > Leave > Leave Policy and fill out details like members, leave duration, working hours, etc. [video] https://www.youtube.com/watch?v=6pZcltbbM3U ### Leave Policy Tab **Leave Policy** is a set of rules that you select when taking leave. Each policy consists of properties such as name, applicable members, working hours per day, leave duration, whether it is paid, allowance for negative balance, and requirement for a reason. To create leave policies: 1. Go to **Settings **>** Leave **>** Create new policy** ![How to create Leave Policies on WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_138.png) 2. Fill out the details ![A screenshot showing the Create Leave Policy window in WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Leave-1-1.png) Let's break down each property to understand what they stand for. - **Name** Give your leave policy a name, such as Vacation or Sick Days. - **Members** Choose which members this policy applies to, and decide whether it should automatically apply to future members as well. - **Time unit** When you select days, you’ll need to enter the policy duration in days along with the working hours per day. If you select hours, simply enter the duration in hours. Note that you cannot edit the **Time unit** property after creating the policy. - **Duration** Shows how long members can take leave with this policy - **Payment** Shows whether members will get paid while on leave with this policy - **Allow negative balance** If set to yes, it means members can take leave days even if their leave balance is at 0. - **Reason** If set to required, it means members will need to specify the reason for requesting leave. ### Workspace Tab To manage workspace-wide leave settings: - Go to **Settings **>** Leave** > **Workspace **tab In the first setting, if you select One duration for all and change the **Time unit** from **days to hours** or **hours to days**, the change **will affect existing Leave Reports** and might result in **slight differences**. Existing requests will maintain their units. ![A screenshot showing the Workspace pane of the Leave settings page in WebWork.](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Leave-1-2.png) 1. **How Many Days in Advance Should a Team Member Submit a Leave Request ** Best for setting clear expectations about how early employees should request time off. Defines how many days in advance leave requests should be submitted. This does not block requests with less notice. The pop-up simply shows the recommended number of days. **Example:** If set to 5 days, the system will display this guidance when employees request leave. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-05-2025-05-48-43-3805-PM.png) 1. **Who Can Approve Leave Requests** Helps control who in your organization is authorized to review and approve requests. Select which roles can approve leave (e.g., Team Leads, Managers). Keeps the approval process consistent and prevents unauthorized approvals. Add approval level allows you to set up multiple approval levels so requests will go through the approval of each selected member in order. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-30-1024x465.png) 1. **Whose Leave Requests Will Be Auto-Approved ** Ideal if some roles should bypass manual approval. Choose roles whose leave requests are approved automatically. **Example:** Executives or Team Leads may have their requests auto-approved. ** ** 2. **Select Duration Option for Leave Policies** Determines how leave allowances are structured across your workspace. **One for All** – All leave types share a single pool of days. **Separate Duration for Each** – Each leave type has its own allowance (e.g., 15 vacation days, 10 sick days). ### How to set up office and remote work detection? URL: https://support.webwork-tracker.com/office-and-remote-work-detection Summary: How To Set Office and Remote Work Detection in Your Workspace? [video] https://www.youtube.com/watch?v=qmP-jjfo3Es You can configure office and remote work detection in your workspace by following these steps: 1. Go to your **Settings** and then choose **Tracker**. 2. Under the **General** section, turn on the toggle for **Enable office and remote work detection**. 3. Add your office IP address. Note that: Activities recorded from this IP will be marked as **Office** work and all other activity will be considered **Remote** work. ![image (11)](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-11-3.png) #### How To View Members’ Work Location You can view each user's current work location on the **Real-Time** page, under the **Work Location** column. ![image (11)-1](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-11-1.png)   ### Overtime Tracking URL: https://support.webwork-tracker.com/overtime-tracking Summary: Enable overtime tracking to track worked hours outside of fixed schedule. Follow these steps to enable Overtime Tracking for your workspace or selected teams. [video] https://www.youtube.com/watch?v=Kfwz_7O5xSI To track worked hours outside of fixed schedule, you can enable Overtime Tracking.  1. Go to **Settings** > **Tracking** > **General** > enable **Allow overtime tracking** 2. Select from **Workspace-wide** or **team-wide** (select the teams) Now that **overtime tracking is enabled**, every time someone tracks time outside of their schedule, **they will get a pop-up**. Even if the weekly hour limit is up, they can still continue tracking overtime. ![Overtime Tracking Pop-Up on WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_35.png)       ### Timesheet Settings URL: https://support.webwork-tracker.com/timesheet-settings Summary: Learn how timesheet settings work and how to configure them on WebWork Time Tracker. [video] https://www.youtube.com/watch?v=dYpB1jWG9FA On Timesheet Settings, you can set up the following configurations: - **Who can edit time** Allows selected member types to add, edit, and delete time entries without needing approval. Member types that are not selected will need to submit a request for any changes, which must then be approved. - **Who can approve other's time requests** Allows selected member types to approve and reject the time requests of other members. If all members are given permission to edit time, this setting will not appear. - **Require description when adding or editing time** When enabled, members will have to write description when adding or editing time. - **Who can approve timesheets?** Allows selected member types to approve and reject the timesheets of other members. - **Automatically submit timesheets for approval ** When you enable this setting, the timesheets of members who have timesheet approval assigned will be submitted for approval automatically, by default **1 day after the pay period ends**. You can adjust this number of days based on your preference. - **Automatically approve submitted timesheets** When enabled, submitted timesheets will be approved automatically and will not require manual review.   ### Tracking Settings URL: https://support.webwork-tracker.com/tracker-settings Summary: When idle tracking is on, WebWork also tracks inactive time. After the selected maximum number of inactive minutes, the tracker opens a pop-up asking whether… WebWork offers three tracker options to fit different levels of transparency: **Visible**, **Silent**, and **Visible & Silent**. Each works a little differently, and depending on the tracker you choose, different settings will be available in your workspace.   ### Visible Tracker It runs openly on the user’s device, clearly showing when tracking is active. Users can interact with the app directly, such as changing projects, selecting tasks, and writing activity descriptions, giving them full control over their tracked work. ### Silent Tracker Works quietly in the background, tracking time and activity without showing notifications or alerts. For privacy and compliance reasons, the Silent Tracker must only be installed on **company-owned devices**. The **Silent Tracker** is a **separate app **from the regular Desktop Tracker and must only be installed on **company-owned devices.** ### Visible & Silent Tracker Enables both tracker types within the same workspace. This way, some users can work with the Silent Tracker while others use the Visible Tracker. ### General Tab To change the tracking mode: 1. Go to **Settings > Tracker > General**. 2. Select your preferred tracking mode from the list. If you choose the **Silent Tracker only**, some settings will not be available. These appear only when using the **Visible** or **Visible & Silent** tracker. When using the **Visible** or **Visible & Silent** tracker, you can configure additional settings: Decide how time tracking starts and stops: - **Manual** – Users start and stop the tracker themselves. - **Automatic** – Time tracking starts and stops automatically, without user input. In addition to the main desktop tracker, you can also allow members to track time through: - **Browser Time Tracker - **you can track time either using the Google extension or directly from the website. - **Mobile App** From this section, you can choose which time tracking methods are available for your workspace. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-29-2025-11-37-17-5373-AM.png) ### Desktop Software Tab Once you’ve selected a tracking mode, you can further customize how the **Desktop Software** behaves. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-01-2025-05-54-38-8112-AM.png) For both the **Silent** and **Visible** trackers, you can set the number of minutes of inactivity after which the tracker should stop. - **Inactivity** is defined as the absence of keystrokes, mouse movements, or scrolling. ### Idle Tracking (Visible Tracker Only) With the **Visible Tracker**, you can also enable idle tracking: - **Inactivity Pop-up** – Shows a warning after the set inactivity time, reminding the user they’ve been idle. If the inactivity pop-up is disabled, the tracker stops automatically once the set minutes of inactivity are reached. Tracking resumes automatically when the member starts using the keyboard or mouse again. - **Allow Adding Idle Time** – Lets users add their inactive minutes back to tracked time if they were still working (for example, reading or thinking). Any added time will be recorded as idle time, and WebWork also tracks idle time automatically, so you can see when users were inactive. **** ### How Idle Tracking Works When **Idle Tracking** is enabled: 1. After the maximum inactive minutes are reached, a pop-up appears asking if the user was working. 2. If they select **Yes, I was working**, and (if required) add an activity description, that time is counted. 3. If they select **No, I was not working**, the time is discarded. They can also choose to add a break (if an assigned break policy exists for them) or opt not to add any time at all. This ensures that tracked time is accurate and reflects real activity. Idle detection does not apply during video meetings. This exception currently supports **Zoom, Google Meet, and Skype**. ### Auto Start To streamline tracking, you can enable Auto-Start When Active. With this option, the tracker automatically starts as soon as the user turns on their PC or laptop. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-01-2025-06-03-23-7581-AM.png) To improve reporting accuracy, you can enable **Remind to write an activity description**. After the set number of minutes, users will receive a reminder to enter a description of what they’re working on. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-01-2025-06-06-23-6087-AM.png) If members use multiple monitors, you can control how tracking works across screens. Owners and admins can allow members to select which monitors are tracked, ensuring flexibility when only certain screens should be monitored. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-01-2025-06-13-35-1616-AM.png) ### Advanced Tab The **Advanced Tab**  contains additional settings that give you more control over how time tracking and notifications work in your workspace. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-03-2025-10-46-39-9609-AM.png)   From here, you can: - Allow members to track time **without assigning it to a project or task**. - Enable or disable **overtime tracking**, either for the entire workspace or for specific teams. to track worked hours outiside of fixed schedule  ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-03-2025-10-19-22-4985-AM.png) Now that **overtime tracking** is enabled, every time someone tracks time outside of their schedule, they will see a pop-up. Even if the weekly hour limit is reached, they can continue tracking overtime. However, if they exceed the limit multiple times, the pop-up will only appear **once per day**, ensuring they’re notified without being interrupted repeatedly. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-03-2025-11-32-00-4314-AM.png) ### In-Office / Remote Detection You can set up automatic detection to distinguish between office and remote work: 1. Enable the feature. 2. Enter your **office IP address**. Any activity recorded from this IP address will be marked as  **Office Work** , while all other activity will be considered  **Remote Work** . ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-03-2025-10-20-49-1637-AM.png) To view each member’s current work location go to  **Real-Time** , and under the  **Work Location** column you can view if they are working in the **Office** or **Remotely** . ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-03-2025-10-22-41-3502-AM.png)     ### Settings for non-desktop trackers These settings apply to the **Web Tracker**  and  **Browser Extension** . - **Maximum Inactive Hours** – Define the maximum hours of inactivity allowed. Once reached, the tracker will stop automatically. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-03-2025-10-25-01-3100-AM.png) ### Desktop Notifications You can also manage desktop notifications for members. These include: - **Non-Productive App and Website Warnings** Notify members if they spend too much time on non-productive apps or websites. Choose how many minutes they can spend before a warning is triggered. - **Late from Scheduled Time Notifications** If members start their tracker later than their scheduled attendance time, they will receive a notification. You can also require them to provide a reason for being late. - **Early Tracker Stop Notifications** If members stop their tracker earlier than the scheduled attendance time, they will receive a pop-up the next day asking for the reason. You can require them to provide a reason before continuing. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-03-2025-10-34-16-9594-AM.png) ### Security Tab Lastly, in the **Security Tab**, you can manage **IP whitelisting**. By adding IP addresses to the whitelist, you ensure that members can only track time from approved locations. If a member attempts to track time from an IP address not on the whitelist, they will not be able to track time ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-03-2025-11-01-42-4689-AM.png) ### WebWork AI Settings URL: https://support.webwork-tracker.com/webwork-ai-settings Summary: WebWork Agentic AI can analyze your workspace reports and send you the analysis in report summary emails. [video] https://www.youtube.com/watch?v=M11uDDxHEJU To view **WebWork AI** **Settings** go to **Settings** > **WebWork** **AI**  ![WebWork Time Tracker WebWork AI Settings](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-08-2025-03-19-34-5356-PM.png) ### Credits Tab Here, you can see how many credits you currently have available and easily purchase additional ones if needed. On each plan, you get a number of credits that equals a message to WebWork AI or an action it takes.  The total number of credits is given to the whole workspace and not an individual.  - Pro Plan: **10 credits** per month - Plus Plan: **25 credits** per month - Premium Plan: **50 credits** per month You can also buy additional credits at **$5 per 100 credits.** These purchased credits do not expire.  ![WebWork AI Credits Settings](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-08-2025-03-22-27-6779-PM.png) ### Permissions Tab In this tab, you can manage **who has access to WebWork AI**. You can grant access to the following roles: - **Executive Manager** - **Team Manager** - **Project Manager** This allows you to control which team members can use WebWork AI features within your workspace. ![WebWork AI Permissions Settings](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-08-2025-03-26-45-8428-PM.png)   ### Events Tab The **Events Tab** allows you to set up trigger events that will automatically send you a summary email whenever certain conditions are met. This helps you stay informed about important project and task milestones without needing to check manually. You can configure the following events: - **Project Time Overrun** – Triggered when the hours worked on a project exceed the estimated time. - **Project Budget Overrun** – Triggered when the amount spent on a project goes beyond the estimated budget. - **Task Time Overrun** – Triggered when the hours tracked on a task exceed the estimated time. - **Task Budget Overrun** – Triggered when the amount spent on a task exceeds the estimated budget. ![WebWork AI Events Settings](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-08-2025-07-38-17-4624-PM.png) When an event occurs, the AI will analyze the data and send you an email. Please note, this will consume your AI credits. By setting these triggers, you can monitor progress more effectively and address potential issues before they become bigger challenges. ### Periodic Reviews The **Periodic Reviews** feature allows you to receive regular reports based on the data you choose, helping you stay updated on your team’s performance. From this section, you can: - **Set the frequency** – Choose whether you’d like to receive the report **daily or weekly**, and specify the exact time for delivery. - **Select the metrics** – Decide which insights you want included in the report. Available options include: Top 5 members with the most tracked time Top 5 members who used non-productive apps Top 5 members with the highest activity level Top 5 members with the lowest activity level Top 5 members with missed task deadlines Top 5 members with the most late arrivals Each selected metric will consume **1 credit**. ![WebWork AI Events Settings](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-09-2025-06-03-55-5902-AM.png) With Periodic Reviews, you can keep track of key productivity indicators without needing to manually check reports, making it easier to spot trends and take action in time. ### Chat Automations Tab From this section, you can enable different automated messages that will be sent directly to **WebWork Chat** or **Slack** (if the integration is enabled). These messages help keep your team informed and engaged without requiring manual updates. ### Birthday Messages You can enable automated **birthday messages** to celebrate team members’ special days. - For these messages to appear, members need to have their personal information filled out in their profile. - Once enabled, you can choose the **channel** where the message will be posted and set the **time of delivery**. ![Birthday Messages](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-09-2025-07-02-08-1509-AM.png) ### Reports You can also enable **automated reports**, sent either **daily or weekly**. - As with birthday messages, you can select the **channel** and the **time** for delivery. - If you choose weekly reports, you will receive them **every Monday**, summarizing the previous week. - Reports include details such as: Present and absent employees Start and end times Tracked time on each project These automated messages ensure that your team stays updated and connected, while saving time on manual communication. ![Report Messages](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-09-2025-07-02-40-9199-AM.png) ### White Label Settings URL: https://support.webwork-tracker.com/white-label Summary: The White Label functionality enables you to customize your WebWork workspace with the colors and logo of your brand. You can also customize your URL.  In th… [video] https://www.youtube.com/watch?v=JtM_JbgmNPs The **White Label** feature allows you to fully customize your WebWork workspace to reflect your brand. You can change the colors, upload your logo, and even create a personalized URL. - **Availability:** In the **Pro** and **Plus** plans, White Label can be activated for **$1 per user/month**. In the **Premium** plan, it is included **at no extra cost**. Once White Label is enabled, go to **Settings > White Label** to start customizing your workspace. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-08-2025-01-49-13-6205-PM.png) 1. **Create a Subdomain** Set up a unique subdomain for your workspace to match your brand identity. 2. **Upload Your Logo** Add your logo for both **light and dark mode**. This logo will appear in the **top-left corner** of your workspace. 3. **Upload a Favicon** Your favicon will appear in the **browser tab** next to the website name And also in the **Desktop Application**. 4. **Choose a Primary Color** Select the main color for your workspace to align with your brand palette. With these settings, you can give your WebWork workspace a fully branded look, creating a cohesive and professional experience for your team. ### Work-Life Balance Settings URL: https://support.webwork-tracker.com/work-life-balance-reminders-and-settings Summary: Learn how to use Work-Life Balance reminders on WebWork. They are aimed at helping you have a healthy work routine and not forget about personal life.  [video] https://www.youtube.com/watch?v=Kg1hdGFGpk4 The **Work-Life Balance settings** in WebWork are designed to help organizations encourage healthy working habits and prevent employee burnout. These settings allow you to define the boundaries of what is considered healthy work behavior. To access these settings, go to: **Settings > Work-Life Balance** **** ### Overworked Here, you can set the **range of healthy work hours**. By default, the range is divided into three categories: - **Underworked** – fewer than 7 hours - **Healthy** – 7 to 9 hours - **Overworked** – more than 9 hours You can adjust these ranges depending on your organization’s standards and expectations. ![Overworked Settings](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-08-2025-12-34-55-2086-PM.png) ### Irregular Hours This setting defines the **daily limit of working hours outside of the set schedule**. For example: If you set the limit to **2 hours** and a team member works more than 2 hours outside of their scheduled time, those hours will be flagged as **irregular**. ![Irregular Hours Settings](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-08-2025-12-35-24-0834-PM.png) ### Lack of Breaks In this section, you can set how many continuous hours a member can work without a break. For example: If you set the limit to **4 hours** and a team member works for 4 hours straight without taking a break, it will be considered **lack of breaks**. ![Lack of Breaks Settings](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-08-2025-12-39-19-1333-PM.png) ### High Activity with No Rest This setting allows you to define the limit for **high activity without rest**. When activity levels remain consistently high without pauses, it may be a sign of overexertion. ![High Activity with No Rest Settings](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-08-2025-12-47-11-2645-PM.png) Once the owner configures these settings, team members can receive **Reminders** whenever they trigger any of the defined indicators.   Here is an example:  *Let's say the Owner sets 7-9 hours for the range of healthy hours, 9 PM for the latest acceptable working hour, and 4 hours as the daily limit.* *If you work more than these numbers of hours, you will get these reminders in no particular order.* For more information about **Reminders**, check out this [article](https://support.webwork-tracker.com/reminders-settings). ### Burnout Risk Indicators Each of the above indicators comes with a **percentage value** that you can set. This percentage determines the **minimum threshold at which a team member is considered at risk of burnout**. Here’s how it works: - The percentage represents how often, within a selected date range, a member can display a certain indicator before it is flagged. - For example, if you select **High Activity with No Rest**, set it at **20%**, and choose a **1-week period**: This means if a member shows this behavior on **20% of the days in that week** (about 1 day), they will be marked as **at risk of burnout**. ![Work-Life Balance Min Percentage To Be Considered a Burnout Risk u](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-08-2025-01-05-43-2906-PM.png) This gives managers valuable insights into working patterns and helps maintain a sustainable balance between productivity and well-being.  --- ## Workspace Learn everything about your workspace and how to make the best of it. ### Workspace Ownership Transfer URL: https://support.webwork-tracker.com/workspace-ownership-transfer-policy Summary: Learn how to transfer your workspace ownership in WebWork Time Tracker whether you are the workspace owner or a member. Workspace ownership can be transferred in three ways: 1. **You have Owner access** → Change the email directly in your settings 2. **New owner already has a WebWork account** → Contact support for assistance 3. **Owner account is inaccessible** → Follow verification process with support ### Option 1: Transfer Ownership Yourself (Current Owner with Access) **Use this method if:** - You are the current Workspace Owner - You have access to your account - The new owner doesn't have a WebWork account yet OR you want to change your email **How to do it:** 1. In your dashboard, go to [Settings > Profile Settings > Profile](https://www.webwork-tracker.com/app/settings) 2. Change your email address to one owned by the person you want to transfer your workspace to (or your other email if you want to stay the Owner but use another email address) 3. Click **Save changes** The new owner can now log in using their email address and the password you set. They can then change the password from their own settings. **Time to complete:** Immediate **Learn more:** [How to update Profile Settings](https://support.webwork-tracker.com/profile-settings) ### Option 2: Transfer to Existing Executive Manager **Use this method if:** - You are the current Workspace Owner - The new owner already has a WebWork account - They are an Executive Manager in your workspace **How to do it:** - **[Contact our support](https://www.webwork-tracker.com/app/support/list) **about ownership transfer - Provide the **email address of the new owner** and ensure they are a **registered member** and an **Executive Manager in the same workspace** **Time to complete:** 1-2 business days **Good to know** **1. Data transfer:  **When you transfer ownership, you switch places with the other account. However, your tracked data is not transferred. **2. Log out and log in:  **To ensure a smooth transfer, both you and the new owner should log out of your accounts before and after the transfer.   ### Option 3: Transfer Without Owner Access **Use this method if:** - The current Owner cannot access their account - You have legitimate authority to request the transfer - You can provide required verification **⚠️ Important:** Only proceed if there's no dispute and you can verify your authority. **How to do it:** #### Step 1: Contact Support [Create a support ticket](http://webwork-tracker.com/contact) or email [support@webwork-tracker.com](mailto:support@webwork-tracker.com) with your transfer request. Include all of the following in your email or support ticket: - Company legal name and domain - Workspace name - Current Owner email - New Owner email - Reason for transfer (owner left, role change, etc.) - Your full name and title - Which verification method you'll use (Phone Verification, Email Verification, Billing Verification) #### Step 2: Provide Verification You must verify your authority as per the selected method: **Phone Verification** We will call the Owner’s registered phone to confirm the new owner email and approval. **Email Verification (Company Domain)** - Send request from your company email (e.g., @company.com) - Must CC the current Owner - If legitimate and authorized, we will **reset Owner email to the company address**, have them log in and verify, then transfer in-app. **Billing Verification** Provide the last four digits of the card used for your WebWork subscription. NOTE: We may refuse or delay a transfer if there is a dispute, insufficient proof, suspicious activity, or legal ambiguity. #### Step 3: Security Hold Period After verification, we implement a 12-24 hour security hold where we notify: - Current Owner (last known email) and/or - Billing contact and/or - Workspace admins If no objection is received, we proceed with the transfer. After verifying the transfer request, we will take the following steps: - Transfer Owner role to the new email and optionally demote previous Owner - Notify both the current and previous Owners, billing contact, and admins - Log evidence and timestamps in the audit log.       ### How to delete your account? URL: https://support.webwork-tracker.com/how-to-delete-your-account Summary: Learn how to deactivate your WebWork account depending on your member type. There are several ways to deactivate your account, depending on your role. ### Workspace Owner Account If you are a Workspace Owner, you can deactivate your account in the following ways: - Transfer workspace ownership to another member and ask for your account to be archived. Learn **[how to archive and delete members here](https://support.webwork-tracker.com/how-to-archive-and-delete-a-member).** - Cancel your subscription by disabling auto-renewal in **Settings > Billing > Subscription** - Remove payment cards to cancel subscription            - Delete your workspace by sending a request in **Settings > Workspace > Configuration.** Learn how to** [delete your workspace here](https://support.webwork-tracker.com/how-to-delete-your-workspace).** ### Invited Member Account If you are an Executive Manager, Project Manager, Team Manager, or a Regular User, there are two ways to deactivate your account: - Leave the workspace - Ask the Workspace Owner to archive and delete your account ** **Leaving or deactivating your account stops future data collection but **does not automatically delete your historical data**.   #### Requesting Deletion of Your Personal Data #### WebWork operates as a data processor on behalf of the Workspace Owner (your employer or the organization that invited you to the workspace), who acts as the data controller. - Your Workspace Owner determines what data is collected, how long it is retained, and when it can be deleted. - WebWork cannot process a data deletion request without authorization from the Workspace Owner. - Under data protection regulations such as GDPR, the organization that controls the purpose of data processing (your employer) is responsible for handling data subject requests. #### Why Can’t WebWork Delete My Data Directly? #### The organization that controls the purpose of data processing — in this case, your employer — is responsible for handling data subject requests. As a data processor, WebWork acts only on the instructions of the Workspace Owner (data controller). Additionally, your employer may be legally required to retain certain work-related records (such as time tracking data, activity logs, and payroll information) for compliance purposes. These retention obligations vary by jurisdiction but often require records to be kept for several years. ### Creating a Workspace URL: https://support.webwork-tracker.com/how-to-create-a-workspace Summary: Learn how to create a workspace in WebWork Time Tracker. Sign up and follow the onboarding steps to get started. To create a workspace in WebWork, follow these steps: 1. **Sign up** and take the **onboarding steps**, like writing your workspace name, selecting your industry, team size, and so on 2. Select which time tracker you want workspace members to use: **Visible, Silent, or Visible & Silent** (Visible tracker is accessible by members and they can control it, while the Silent tracker is not visible and is managed only by you, the Visible & Silent version allows you to select which workspace members should have the Visible and which the Silent tracker) Note that **to get screenshots and track activity and app usage**, workspace members should install the **Desktop App**. If you use the Silent Desktop App, you should install it on company devices. Learn how to install the **[Silent Desktop App here](https://support.webwork-tracker.com/silent-tracker)**. 3. Select **how you prefer to handle payments** (whether through WebWork, that is with card, PayPal, Remote, Bitwage,  or Xero, or connect your payroll system) 4. Invite **5 or more members** or **attach your card** to get **20% off** ![attach credit card to get 20% off in WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-28.png) 5. After finishing the onboarding, follow the **setup steps** to invite members, add projects, and download the tracker, depending on the type ![setup steps in WebWork dashboard](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-41.png) 6. Finish setting up your workspace by adding **a payment method** and **making sure the members start tracking time** To see if members have installed and started tracking time, go to **People > Members > Onboarding Status. ** **** ### Workspace’s System Timezone URL: https://support.webwork-tracker.com/timezones Summary: Learn how to set up and manage time zone settings in WebWork to ensure accurate time tracking across different regions. By default, when the Owner sets a system time zone in workspace settings, it applies to all members in the workspace. This means that all members, regardless of their location, will work according to this default time zone. Changing the system time zone might result in minor discrepancies in the displayed time for the current day. ### How to set a distinct time zones for each member? To set a different time zone for each workspace member, you need to remove the system time zone.  To remove the system time zone,  1. Go to Settings>Workspace 2. Under System Time Zone, click the **x** to remote the selection When there is no system time zone selected, each workspace member can set their own time zone in Settings>Workspace.  ** ** ### How does time zone impact reports? - **Workspace Owner:** The Owner can view and download reports in UTC-0, along with his own selected time zone for certain reports. - **Members:** Each member will see reports based on UTC-0 by default. However, for certain report pages, they will be able to view and download reports in the time zone they’ve set in their personal settings. Changing the time zone might result in minor discrepancies in the displayed time for the current day. ### What is a workspace on WebWork? URL: https://support.webwork-tracker.com/everything-about-a-workspace Summary: When you sign up on WebWork, you can create your own workspace. Or you can join the already-existing workspace of someone else if you are invited.  A workspa… ### What is a workspace on WebWork? When you sign up on WebWork, you can create your own workspace. Or you can join the already-existing workspace of someone else if you are invited.  *A workspace is where you can centralize and manage work-related activities, namely invite team members, create and assign projects and tasks, track work hours, and more. * #### For employer If you have your own workspace, you can invite members, create projects, assign tasks, track their time, manage finances, and do everything else that WebWork allows you to do.  #### For employee If you are a member in someone else’s workspace, you are required to act per the settings and permissions of their workspace, such as tracking time on the desktop app, submitting timesheets, and more. ### How to change your workspace? URL: https://support.webwork-tracker.com/how-to-change-your-workspace Summary: You can change your workspace on both Dashboard and desktop tracker. To change the workspace and track time on the Dashboard: To change the workspace and tra… [video] https://www.youtube.com/watch?v=vLAlt0vdkkY You can change your workspace on both **Dashboard** and **desktop tracker**. ### Changing workspaces on the Dashboard To change the workspace and track time on the Dashboard: 1. Open your **Dashboard** 2. Click to your profile 3. Select the necessary workspace and start tracking time on it ![workspaceChangeWeb-1](https://support.webwork-tracker.com/wp-content/uploads/2026/04/workspaceChangeWeb-1.png) ### Changing workspaces on the Desktop App To change the workspace and track time on the desktop app 1. Open the **Desktop App** 2. Click to your profile 3. Hover your mouse over the your name  4. Select the necessary workspace and start tracking time on it  ![workspaceChange-1](https://support.webwork-tracker.com/wp-content/uploads/2026/04/workspaceChange-1.png)   ### How to delete your workspace? URL: https://support.webwork-tracker.com/how-to-delete-your-workspace Summary: Learn how to delete your workspace one WebWork Time Tracker. Follow these steps and let us know why you want to delete your workspace. [video] https://www.youtube.com/watch?v=BtyMWTUOS_o #### Follow these steps to delete your workspace: 1. Go to Settings>Workspace 2. In the Configuration tab, click **Delete My Workspace** **A pop-up will open asking why you want to delete your workspace. ** Fill out the form to let us know why you have made this decision.  Click **Submit** so we review your deletion application. You will receive an email and be asked to export any data you want to save. Only after your confirmation will we delete your workspace permanently.    ### Workspace Suspension and Deletion Due to Non-Payment URL: https://support.webwork-tracker.com/workspace-suspension-and-deletion-due-to-non-payment Summary: Non-payment can result in the suspension of your WebWork workspace. You will still be able to see previously tracked data but you can't use any of the features. ### 1. Workspace suspension If payment is not made, your workspace will be suspended. This means: - **Loss of access**: You will still be able to see the previous data, but you won't be able to access features or perform any actions. - **Service interruption**: You won’t be able to track time (start buttons won’t be active), manage projects, or use any of the features. ### 2. Automatic deletion If no payment is made within 6 months of suspension, your workspace will be automatically deleted. This means: - **Permanent deletion**: Your account and all associated data will be permanently deleted. - **Irreversible action**: Once deleted, the data cannot be recovered. Three days before permanent deletion you will receive an email informing you about the planned deletion.   --- ## People Organize your workspace with member types, teams, titles, and custom roles. ### Leaderboards URL: https://support.webwork-tracker.com/leaderboard Summary: Leaderboard allows you to see and compare the activity or the tracked hours of your employees in WebWork. Follow these steps to access this feature. **The Leaderboard feature is available on WebWork’s Plus and Premium plans.** Leaderboard allows you to see and compare the activity or the tracked hours of your employees in WebWork. To access this feature:  1. Go to **People **→ **Members** 2. Click on **Leaderboard** to see the list of your employees ranked from most** **active to least active.  If you want to change the criterion and see who tracked most time in WebWork instead of their activity level, then you should choose **Total Time **instead of **AVG Activity Level** in the **Criteria **section.        You can also adjust the columns according to your preferences. **      ** In the top section you can see time periods: from 7 days up to 60. By selecting any of them you will receive the information based on that specific time period.      You can also filter your results based on **Titles, Teams **or even a single **Member. ** **    ** To export the chart, click **Export **to download it as a **CSV **or **XLS **file.  ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/undefined-Dec-17-2025-10-27-25-4337-AM.png) ### Customers URL: https://support.webwork-tracker.com/customers Summary: Easily create and manage customer profiles in WebWork. Assign clients to projects, track progress, and send invoices — all in one place. [video] https://www.youtube.com/watch?v=7BpSPQ-nREI ### Creating Customer Profiles  **Customers** in WebWork are your clients that you add to assign them projects and use their information for billing purposes. They are not active workspace members. **Customers **in WebWork are only informational records — they don’t receive invitations, don’t have access to the platform, and are not counted as members, so you will not be charged for them. To create Customer profiles follow these steps:  1. Go to **People** > **Customers** and click **Add Customer**. 2. Fill in the required details: Name Email Address Any additional information 3. Assign the customer profile to a project. Once added, you can use customer profiles to **filter projects** more easily. ### Creating Invoices for Customers After setting up customer profiles, you can create invoices directly for them: 1. Go to **Finances** **>** **Invoices**. 2. Click **Create Invoice**. 3. Choose either a **Custom Invoice** or an **Hour-Based Invoice**. 4. Select the customer profile you want to bill. 5. (Optional) Enable **Accept Payments** so customers can pay the invoice directly with an added **Pay button**. With customer profiles, you can keep your projects, invoices, and payments **organized by client** making it easier to manage your business in WebWork. ### Project Viewers URL: https://support.webwork-tracker.com/project-viewers Summary: Invite Project Viewers to share WebWork project data with people outside your workspace. Viewers have read-only access and don’t count as paid seats. [video] https://www.youtube.com/watch?v=WivKlJnsSug ### Inviting Project Viewers  **Project Viewers** do not count as a paid seat, so you will not be charged for them. If you want to share your project data with people who don’t have a WebWork account, you can invite them as **Project Viewers**. Project Viewers can access and view project data and reports, but their permissions are limited. This way, you can control what they can and cannot see.   To invite Project Viewers to your Workspace follow these steps: Go to **People > Project Viewers**. Click **Invite Project Viewer** in the top-right corner. Enter the Project Viewer’s **first name, last name, and email**. **Send the invitation.** The invitee will need to **accept the invitation** before they can view any data in your workspace.   The **Pro** plan includes **1 Project Viewer** seat. **Plus** and **Premium** plans offer **unlimited** Project Viewers.   Once invited, you can adjust their settings. For example, you may: - Enable **Show Rate** so they can view amount-based data such as user rates and earnings. - Assign them to specific projects, ensuring they only see the ones you select. - Manage their status by re-sending the invitation, archiving them, or permanently deleting them from the archives. ### Managing Permissions Beyond basic settings, you can further customize what Project Viewers see: - In **Settings > Workspace > Permissions**, you can restrict access to sensitive details such as user device information.  - In **Settings > Screenshots**, you can enable the option **Allow project viewers to view members’ screenshots** if you’d like them to view screenshots of members who are assigned to this project.   Project Viewers are a great way to share project progress and reports with external members without giving them full access to WebWork. They are free, flexible, and secure, ensuring you stay in control of your data.   For more details about different member types, see our** [Member Types and Permissions Page](https://support.webwork-tracker.com/member-types-and-permissions)** ### Paid Collaborator You can also make the project viewer a paid collaborator by clicking on the relevant button in the Project Viewers page: ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/Screenshot-2026-07-21-at-20.51.46-1024x277.png) Hence, you will give access to chat, video meetings, and tasks to the project viewer. Before becoming a paid collaborator, project viewers could view the tasks, however after it they are also able to create new tasks, assign it to members and other actions related to tasks. Note, that paid collaborators are counted in the invoice at your seat rate. ### Teams URL: https://support.webwork-tracker.com/teams Summary: On WebWork, team members can be categorized into teams just like at work.    [video] https://www.youtube.com/watch?v=rLfTGPhb-og On WebWork, team members can be categorized into teams just like at work.  1. To put people in teams, go to **People>Teams** on the menu. 2. First, write a name for your team. Then, from the **All members** section on the right, drag and drop people into the necessary group.  3. You can view people who are not in any groups under **Team-free members**.  4. To remove a person from a team, click on the **X** button on each person, or follow the same logic of dragging and dropping the person back from teams into **All members**. Additionally, you can sort members alphabetically within a team for quick navigation: ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/Screenshot-2026-08-25-at-21.21.32-1.png)   ### Titles URL: https://support.webwork-tracker.com/titles Summary: Categorize your team with titles in WebWork. Drag and drop members into title groups and use titles as filters when viewing reports. [video] https://www.youtube.com/watch?v=l7ae2-2cSl0 1. To categorize team members according to titles, go to **People>Titles** on the menu. 2. First, write a position or a title. Then **drag and drop **people into the respective title group. 3. To remove people from a title group, click on the **X** button on each person or follow the same logic of dragging and dropping them back from **Title** to **All members**.  4. Under **Title-free members**, you can view people without any titles.  5. Creating and assigning titles and teams will also serve as filters for viewing reports. Additionally, you can sort members alphabetically within a title for quick navigation: ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/Screenshot-2026-08-25-at-21.23.53.png)   ### Archived members URL: https://support.webwork-tracker.com/archived-members Summary: Manage archived members in WebWork: restore access, delete data, and keep your workspace organized efficiently. WebWork allows you to efficiently manage your team, including handling members who are no longer actively part of your workspace. When a member is archived, they are moved to the **Archived** tab, making it easy to keep your workspace organized without losing important data. To view and manage archived members: - Navigate to **People > Members > Archived Tab**. - Here, you will see all members who have been archived. ![WebWork Time Tracker Archived Members](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-23-2025-06-36-58-2571-AM.png) ### What Happens When You Archive a Member - **Access**: Archived members immediately lose access to your workspace. - **Data Retention**: All their data, including tracked time, remains available for **6 months**. After this period, the data is permanently deleted. - **Screenshots**: Retention depends on your subscription plan: **Pro**: 3 months **Plus and Premium**: 1 year - **Billing**: Archived members are **not charged**, so you can keep them archived without additional costs. **Special Cases:** - If a member is archived and owns a workspace that has not been used, suspended workspaces will be deleted after **6 months** of inactivity. - If the member is not active in any workspace, their **account will be deleted**. - If the member was only an invited member, their data will be retained along with the rest of the workspace data. ### Managing Archived Members From the **Archived** tab, you have three options: 1. **Keep Archived** The member remains inactive, with no access to your workspace. Data is retained according to retention rules, and you are not billed for archived members. 2. **Restore a Member** Restores the member’s access to your workspace. Their tracked data and screenshots are also restored. 3. **Delete a Member** Permanently removes the member from your workspace. All associated data, including tracked time and screenshots, is deleted. ### How to invite members to your workspace? URL: https://support.webwork-tracker.com/how-to-invite-members-to-your-workspace Summary: Learn how to easily invite members to your WebWork workspace via email, bulk upload, invite link, or integrations like Google Workspace and Slack. [video] https://www.youtube.com/watch?v=keLN_ItENPY You can invite members to your WebWork workspace in several ways—email, bulk invite, copy and send the link, and by integration. ### 1. Invite by Email Best for adding a **few members manually** with specific roles or teams. 1. Go to **Members** > **People** 2. Click **Invite** in the top-right corner 3. Select **By email** 4. Enter the member’s **Email Address** 5. Choose their **Member Type** and, optionally, assign them to a **Team** or a **Project** 6. To add more members, click **Add Email** and **Invite** ### 2. Bulk Invite This method is ideal if you want to add a large number of members at once. ![WebWork Tracker Invite Members Bulk Invite](https://support.webwork-tracker.com/wp-content/uploads/2026/04/undefined-Aug-14-2025-12-04-27-0346-PM.png) 1. Upload your file (CSV, XLSX, or XLS) 2. To see an example of the file, see our template  3. Include the following in the file: The file should be in the following template format: [https://app.webwork-tracker.com/files/bulk-invitation-template.csv?v=3](https://app.webwork-tracker.com/files/bulk-invitation-template.csv?v=3) When admins upload their CSV, they can list a team and project for each invited member, and WebWork assigns them automatically on import. If a listed team or project doesn’t already exist, it’s created on the spot — so admins can set up their structure and invite people in a single step instead of creating teams and projects first. ### 3. Copy Invite Link  Perfect for **quickly sharing access** without entering emails manually. 1. In the invite options, select **Copy Link** 2. Share this link with your members 3. When they click the link, they will be taken to a sign-up page to create their account and join your workspace ![WebWork Tracker Invite Members Copy Link](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-14-2025-12-28-27-5512-PM.png) ### 4. Invite via Integrations  You can also invite members directly from other platforms through integrations.   Great if you want to **import members directly from tools your team already uses**. ![WebWork Tracker Invite Members By Integration](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-14-2025-12-36-03-2136-PM.png) - Currently, the **Invite** page allows integrations with **Google Workspace** and **Slack**. - Other integrations within WebWork also allow you to import members. For more details, see our [Integrations Help Page.](https://support.webwork-tracker.com/integrations) ### Custom Fields  You can also add custom fields to your existing members and set up all the necessary parameters and details for them. To do this, simply click on the member and go to **Custom Fields** section. Then click on the plus button next to **Create a new field**. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jan-08-2026-09-22-08-6582-AM.png) After clicking on it you can decide whether you want the field to be a text field, number, dropdown, or a checkbox. By creating the field it will appear in all the members info panel that exist in your workspace, not just this one specific member. To know more about Custom Fields go to the following article: [Custom Fields Article](https://support.webwork-tracker.com/custom-fields) ### How to archive and delete members? URL: https://support.webwork-tracker.com/how-to-archive-and-delete-a-member Summary: Learn everything about archiving and deleting workspace members in WebWork. [video] https://www.youtube.com/watch?v=-1CsFoyjPDs Archiving a workspace member equals to removing them from your workspace. You can restore archived members or remove them permanently after archiving. To archive a workspace member: - In your dashboard sidebar, go to **People **> **Members** - Click the **three-dot icon** in the **Actions **column of the member you wish to archive - Select **Archive** Archived members will be moved to the **Archived **tab of the **Members **page. They will no longer be able to access your workspace. But, their data, including tracked time and screenshots, will remain accessible for **6 months**. After this period, their data will be permanently deleted.  ![The Members page in WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Archive-Delete-1.png) ### Will I be charged for an archived member? No. You will not be charged for archived members on your next billing cycle. An archived member frees up a user slot in your subscription plan. This means that within a billing cycle, you can add a new member after archiving one and continue paying the same amount. **Note**: only the **Workspace Owner** and **Executive Managers** can archive members. ### Managing archived members On the **Archived **section of the **Members **page, you have two options in the **Actions **column of archived members: - **Restore**: restore all data of an archived member and enable them to access your workspace again - **Delete**: permanently remove an archived member and their data. After deleting, you will not be able to restore this member and their data in the future ![Archived Members on WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Archive-Delete-2.png) ### Archiving vs deleting workspace members We recommend that you archive your workspace members instead of deleting them to be able to restore them in the future. Only delete workspace members if you are certain you won’t need their data in the future.      ### Member Types and Permissions URL: https://support.webwork-tracker.com/member-types-and-permissions Summary: Learn everything about member types in WebWork. Explore what permissions each one has and manage your workspace with ease. [video] https://www.youtube.com/watch?v=VK8jsfi-3iE WebWork allows you to assign your workspace members different roles. Each role or member type offers different permissions and access to the workspace. ### Member Types in WebWork There are six Member Types that you can assign in your workspace: - **Workspace Owner** - **Executive Manager** - **Team Manager** - **Project Manager** - **Regular User** - **Project Viewer** Each member type has its own **set of permissions** that your workspace members will have when assigned to a **Member Type**.  There is also **Customer** type, however, **customers are not active workspace members as they do not have an account**. You simply add their details like email and address to use them for invoice billing. When you [create an invoice](https://support.webwork-tracker.com/how-to-create-invoices), under **Bill to** you can select the customer. ### Setting and changing member types When adding new members to your workspace, you will be asked to assign a member type to them. Or you can always assign or change member types in **People **> **Members** > **Member Type** column.  ### Permissions of different member types Below you can see all **permissions of all Member Types **in detail**:** |   | Permission | Workspace Owner | Executive Manager | Team Manager | Project Manager | Regular User | Project Viewer | | General Workspace Settings | Manage Workspace Configuration | y | y | Limited Access | Limited Access | Limited Access | n | | Enable/Disable Features | y | y | n | n | n | n | | Invite and Delete Workspace Members | y | y | Only for Teams They Manage | n | n | n | | Create and Delete Teams | y | y | n | n | n | n | | Assign Titles to Members | y | y | n | n | n | n | | Change Attendance Settings | y | y | Only for Teams They Manage | n | n | n | | Change Tracking Settings | y | y | n | n | n | n | | Set Up Integrations | y | y | n | n | n | n | | Project and Task Management | Create, Edit, & Delete Projects | y | y | y | n | n | n | | View Projects | y | y | Projects of Teams They Manage | Only the Projects They Manage | Only Assigned Projects | Only of Assigned Projects | | Manage Tasks | y | y | Only of Members They Manage | Only in Projects They Manage | Only in Assigned Projects | If turned into paid member | | Manage Contracts | y | y | n | n | n | n | | View Contracts | y | y | Only of Members They Manage | Only of the Projects They Manage | Only Their Own | Only of Assigned Projects | | Time Tracking | Track Time | y | y | y | y | y | n | | Make Time Requests | y | y | y | y | y | n | | Edit Timesheets | y | y | Limited Access | Limited Access | Limited Access | n | | Enable/Disable Tracker Types | y | y | n | n | n | n | | Activity Level Tracking | View Activity Level Reports | y | y | Only of Assigned Members | Only of Assigned Members | Only Their Own | Only of Assigned Members | | Change Activity Range Setting | y | y | n | n | n | n | | App and Website Usage Tracking | Set Productivity Labels | y | y | Only for Members They Manage | Only for Members in Projects They Manage | n | n | | See App and Website Usage Reports | y | y | Only of Members They Manage | Only of Members in Projects They Manage | Only Their Own | Only of Assigned Projects | | Finance Management | Create Invoices | y | y | Only Custom Invoices | Only Custom Invoices | Only Custom Invoices | n | | Manage Payroll | y | y | y | n | n | n | | Manage Workspace Billing | y | If Given Permission | n | n | n | n | | Pay Workspace Members | y | n | n | n | n | n | | Leave Management | Request Time Off | y | y | y | y | y | n | | Approve Leave Requests | y | If Given Permission | If Given Permission | If Given Permission | n | n | | Reports & Monitoring | View Reports | y | y | Only of Members They Manage | Only of Members in Projects They Manage | Only Their Own | Only of Assigned Projects | | View Real-Time Monitoring Data | y | y | y | y | n | n | | Export Reports | y | y | Only of Teams They Manage | Only of Projects They Manage | Only Their Own | n | | Schedule Reports | y | y | Only of Teams They Manage | Only of Projects They Manage | Only Their Own | n | | Screenshot Tracking | View Screenshots | y | y | Only of Members They Manage | Only of Members in Projects They Manage | Only Their Own | Only of Assigned Projects | | Delete Screenshots | y | y | Only of Members They Manage | Only of Members in Projects They Manage | Only Their Own | n | | Shifts | Create, Manage, and Assign Shifts | y | y | Only for Members They Manage | Only for Members in Projects They Manage | n | n | | View Shift Information | y | y | Only of Members They Manage | Only of Members in Projects They Manage | Only for Self | Only of Assigned Members | | Team Chat | Chat with Workspace Members | y | y | y | y | y | If turned into paid member | Note that **Project Viewers are not paid members** of the workspace and can only access the project they are assigned to. However, **you have the option to turn them into paid members**, which will turn them into a member you will be charged for and who will have the ability to use the chat, start video meetings, and create tasks. To turn Project Viewers into paid members, go to **People > Project Viewers > Enable paid collaboration**. ### Onboarding Status URL: https://support.webwork-tracker.com/onboarding-status Summary: Learn everything about onboarding statuses in WebWork. See which of your new members have accepted their invitations and started tracking time. [video] https://www.youtube.com/watch?v=icUIwbRAqQE ### Viewing onboarding statuses To view the onboarding statuses of your workspace members: - In your dashboard, go to **People **> **Members** - Go to the **Onboarding Status** tab On this page, you can see which of your new workspace members have completed three key onboarding steps: - Accepting the workspace invitation - Downloading the desktop time tracker - Tracking time with WebWork You can also see which version of the desktop app each member is using. Outdated versions will be highlighted in a red box. ![The Onboarding Status page in WebWork.](https://support.webwork-tracker.com/wp-content/uploads/2026/04/OnboardingStatus-1-1.jpg) **Note**: the **Onboarding Status **page does not display onboarding data for **Project Viewers**. The **Onboarding Status** page offers several filtering options. These are: - Members - Teams - Member Types - Statuses Under **Statuses**, you can select to see **Active** and **Inactive** members. **Inactive** members are those who have **not yet accepted** their invitations.  ### Sending onboarding reminders You can remind members to complete their onboarding with **auto-generated reminders.** To send a reminder, click the** purple arrow icon** on the right of a member’s column to send via email. ![send reminder to onboard members on WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_252.png) ![The automated email reminder sent from WebWork’s onboarding status page.](https://support.webwork-tracker.com/wp-content/uploads/2026/04/OnboardingStatus-1-2.png)   ### Custom Fields URL: https://support.webwork-tracker.com/custom-fields Summary: You can add custom fields for existing members or projects and tasks by setting their parameters in each section. [video] https://www.youtube.com/watch?v=qEBxbkflcG4   You can create new fields for existing members, projects tasks, or assets and filling in the necessary information setting up their parameters. Hence, you can add custom fields in Members, Projects, Tasks, and Assets sections. ### Custom Fields for Members When you have already successfully [invited members](https://support.webwork-tracker.com/how-to-invite-members-to-your-workspace) you can also add new fields for them. To do this, simply click on the member and go to Custom Fields section. Then click on the plus button next to Create a new field. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-20-2026-06-08-02-1726-PM.png) After clicking on it you can decide whether you want the field to be a text field, number, dropdown, or a checkbox. By creating the field it will appear in all the members info panel that exist in your workspace, not just this one specific member.  ### Custom Fields for Projects You can also add custom fields for your existing projects, if you feel like it will be necessary to include all the information about the project description in that way. To do that click on Custom Fields, then select the Create a new field button after creating the project and opening its side panel. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-20-2026-06-07-47-4855-PM.png) After clicking on it you can decide whether you want the field to be a text field, number, dropdown, or a checkbox. By creating the field it will appear in all the projects that exist in your workspace, not just this one specific project.  ### Custom Fields for Tasks You can add custom fields to your tasks as well. To do that click on the Create a new field button while creating the task. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jan-08-2026-09-06-05-6382-AM.png) After clicking on it you can decide whether you want the field to be a text field, number, dropdown, or a checkbox. By creating the field it will appear in all the tasks that exist in your workspace, not just this one specific task.                                    ### Custom Fields for Assets Adding custom fields to your [assets](https://support.webwork-tracker.com/asset-management) is also possible. You should go to **Tools** then click on **Assets**. When adding an asset and filling the necessary information about that asset you can also create custom fields. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/01/Screenshot-2026-06-02-at-22.06.14-1024x555.png) Custom fields can be applied to all asset types or to a specific asset type (e.g., computers only). Keep in mind that once you add a custom field to an asset type, it will appear on **every asset of that type** across your entire workspace — not just the one you're currently looking at. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/01/Screenshot-2026-06-02-at-22.07.32-928x1024.png) ### Custom Fields in Reports You can also see these **Custom Fields** in all the reports, next to the filters: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-20-2026-06-06-25-8402-PM.png) Thus, you can also apply filters based on custom fields you have created. Note that only the reports having the Task Column can show custom fields created for tasks too (those are Apps and Websites, Tasks, Billable Hours). For the rest of the reports when clicking on the Custom Fields filter you will have two options: either Member, or Project. Depending on which type of custom fields you have created in Members/Projects/Tasks, you will have the filters accordingly. For example, if you have created a custom field Text for your members, then the filter will look like this: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-20-2026-06-06-48-6764-PM.png) The box which has “Work Schedule” name *is* the **Text Custom Fields** created for my members. For texts you can then have options **“Contains”** or **“Equals”**. When selecting **Equals** you should then type the exact text you used when creating the text custom field. In case of **Contains,** you can write at least one word that the custom field includes. Then you should click **Apply,** and will see all the members having this specific text in their custom field. Let’s look at another example. For projects, for instance, this user has created a dropdown custom field with two options. Then, the filter in the reports looks like this: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-20-2026-06-07-07-3463-PM.png) When selecting the option you want, you will then be able to see all the projects that fall under that category.   ### Rate History URL: https://support.webwork-tracker.com/rate-history Summary: If you want to view when, how and who made changes to members’ or projects’ rates, WebWork has a feature called Rate History, available in Plus/Premium plans. [video] https://www.youtube.com/watch?v=POMiaG9nrEQ   **The Rate History feature is available only in Plus or Premium subscription plans.** If you want to view when, how and who made changes to members’ or projects’ rates, WebWork has a feature called **Rate History** which is available in the side panel for a separate **Member, Contract** or **Project.** Depending on which rate changes you want to view, you can navigate to the **Member**, **Project**, or **Contracts** page. Firstly, you can go to **People,** then **Members.** Here you will be able to see all the members added, synced or imported to your workspace. When you click on the specific member, you will have the opportunity to view their detailed information. Under the **Finance** section, in the bottom, the **Rate History** feature is available. As you can see from the table at the bottom, it gives you data about: 1. Status - Whether the change made is active (**Current**), or is no longer active (**Past**), 2. Rate Type - In WebWork, there are three types of rate by scope: **Member Rate,** regarding the specific member only; **Project Rate,** regarding a specific project and all members engaged in that project; **Custom Rate,** which is useful if the member does not have a concrete rate, so it should be customized according to the project or workload. Based on purpose, the rates can be **Pay **and **Bill.** Under this column you will see which of these rates was changed. 3. Period - What pay period was affected. In this case the changes were made on the member’s **Hourly Rate**. 4. Previous and New Amount - These are the columns that show how much the difference was before and after the change. 5. Effective Date - This column gives information about the date from which the calculations should be adjusted based on the new rate. 6. Change Date - This indicates the date when the change was made. Note that the **Effective Date** and **Change Date** may be different: you can change the rate with the intention of recalculating from an earlier date. 7. Set by - This column shows who implemented the rate change for the member. You can view the Project rate history by going to **Projects,** then clicking on **Projects**. By selecting the project you want to review the rate for and going to **Properties**, you will see the same table here as well. The columns you see refer to the same ones explained above. The only difference is that here the rate refers only to projects, not to members; this is why under the **Rate Type** column you will see **Project Bill/Pay Rate**.  ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Apr-03-2026-03-02-55-1170-PM.png) If you want to view the Contracts rate history you can go to **Projects** and this time click on **Contracts**. Remember, Contracts equal assigning projects to members, setting their hourly rate, weekly hour limit, and screenshot mode. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Apr-03-2026-03-03-38-6993-PM.png) You might want to choose the specific project you want more information about. Here, the **Rate Type** includes all the options: Custom, Member, Project, or Bill, pay, since this view contains information about both the specific project and the member, allowing any rate changes related to either to be visible. --- ## Projects & Contracts Create and manage projects, set up contracts and assign team members. ### Contracts URL: https://support.webwork-tracker.com/contracts Summary: You can add contracts not only when adding projects, but also from the Contracts section of the menu.    [video] https://www.youtube.com/watch?v=MyOAIkYQ73Y You can add contracts not only when adding projects, but also from the **Contracts** section of the menu.  1. Go to **Contracts**, and click **Add new**. Fill in the details and click **Create contract**. 2. In **Contracts**, in front of each person, you can see their **contract details**, and can **Pause** or **Unassign** the contract. 3. To be able to view the contract’s details or rate history you can click on the contract and a side panel will appear will all the information about it. Here you can also pause or unassign a user from a contract. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jan-08-2026-08-55-00-8059-AM.png)   ### How to change the project on the Web Tracker and Desktop App? URL: https://support.webwork-tracker.com/how-to-change-the-project Summary: Web Time Tracker To change the project on the web tracker, click the arrow next to the time tracker on the header. Select the necessary project in the first … [video] https://www.youtube.com/watch?v=VMtchNCjv5U **Web Time Tracker** To **change the project on the web tracker**, click the arrow next to the time tracker on the header. **Select the necessary project** in the first field. If the tracker is on, it will start tracking on the selected project, or you need to start it by clicking the Start button. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-May-26-2025-03-22-54-9396-PM.png) **Desktop Time Tracker** To change the project on the **desktop app**, open the tracker and select the necessary project under **Projects**. The tracker will refresh the time and start tracking on that project. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-May-26-2025-03-20-58-4961-PM.png) ### Project Groups URL: https://support.webwork-tracker.com/project-groups Summary: Explore project groups in WebWork for easier navigation and management. Learn how to create, edit, and delete project groups. [video] https://www.youtube.com/watch?v=l02lKLy_kf4 **Project Groups** enable you to create **project groups for easier navigation and management.** To view and create project groups: - Go to **Projects **> **Project Groups** **Note**: project groups are only visible to **Executive Managers** and the **Workspace Owner**. ![The Project Groups page in WebWork.](https://support.webwork-tracker.com/wp-content/uploads/2026/04/ProjectGroups-1-1.png) ### Creating and managing project groups To create a project group: - Click **+ Add new Groups** in the top-right and enter a name or - Click **Write project group name** and enter a name After creating a project group, simply drag and drop projects from the **Group-free projects** section into the group. You can also move projects from one group to another with drag and drop. To rename a project group, simply click its name and enter a new one. To delete a project group, click the **three-dot icon** on its top-right and click **Delete**. **Note**: when you delete a project group, projects within it will be placed under the **Group-free projects** section on the right of the page. ### Organizing project groups You can organize your project groups by changing their display order. To do this, click and drag the **six-dot icon** on the top-left of a project group.   ### Project Icons URL: https://support.webwork-tracker.com/project-icons Summary: Learn how to assign project icons in WebWork. Assign emojis or customizable icons to distinguish your projects from one another. ### Setting project icons Your WebWork projects can have an **icon **to help you distinguish them. You can assign project icons for both new and existing projects. To assign an icon to an **existing project**: - In your dashboard, go to **Projects **> **Projects** - Click the placeholder icon—or the existing icon, if the project has one—next to its name ![A project in WebWork with the placeholder icon highlighted to the left of its name.](https://support.webwork-tracker.com/wp-content/uploads/2026/04/project_icons-1-1.png) A small window will pop up where you can select either **icons **or **emojis**. If you choose an icon, you’ll have to select a **color **in a smaller pop-up. Alternatively, you can also change the project icon when editing its details. You can do this by clicking the **three-dot icon** on the right of the project’s row. To assign an icon when creating a project: - Click **+ Create projec**t in the top-right of the **Projects **page - Click the placeholder icon under **Project icon and name**  ### Changing icon colors You can change the colors of icons but not emojies. Click an icon and choose its color. Alternatively, you can also set a color once and not be asked to choose one again. To do this: - Click the square button next to the search bar in the **Icons **tab - Turn **Ask every time** off and select a color ![The project icon selection window in WebWork with the color selection box open.](https://support.webwork-tracker.com/wp-content/uploads/2026/04/project_icons-1-2.png)   ### Projects URL: https://support.webwork-tracker.com/projects Summary: To enable your workspace members to track time, you must create a project and assign it to them.  5. Click Create project and it is ready. [video] https://www.youtube.com/watch?v=NhpJjv0z8X4 To enable your workspace members to track time, you must create a project and assign it to them.  1. Go to **Projects** on the Menu and click on **Add new project**. 2. Fill in the details of the project, such as start and end time, time and budget estimate, and more. 3. Select and assign **members** to the project. 4. Add **Properties** such as weekly limit per member, hourly rate, and screenshot mode.  Note that **these properties will apply to members assigned to this project** when they track time on it.  5. Click **Create project** and it is ready. ### Import and Export Projects The **Import/Export Projects** feature allows you to quickly transfer large amounts of project data, making it easier to set up or manage multiple projects at once. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Oct-02-2025-02-09-48-8448-PM.png) ### Importing Projects You can import up to **1,000 projects at a time** using a ready-made template.  To import Projects: 1. **Download the template** In **Projects**, select **Import** and download the provided template. 2. **Prepare your file** Fill in the template with your project details. Keep the column headers and formatting exactly as in the template. 3. **Upload the file** Return to **Projects > Import**, select your completed template file, and upload. 4. **Review the status notification** After uploading, an on-screen message will indicate whether the upload **failed** or **started processing**. 5. **Confirm completion** When processing finishes, you’ll receive an **email notification** confirming that your projects were added. ### Exporting Projects Exporting projects is just as simple. At any time, you can download all your existing projects in one file. This makes it easy to create backups, share data with your team, or move projects to a different workspace. ### Add Custom Fields You can also add custom fields for your existing projects, if you feel like it will be necessary to include all the information about the project description in that way. To do that click on Custom Fields, then select the Create a new field button after creating the project and opening its side panel. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jan-08-2026-09-02-38-6404-AM.png) After clicking on it you can decide whether you want the field to be a text field, number, dropdown, or a checkbox. By creating the field it will appear in all the projects that exist in your workspace, not just this one specific project. To know more about Custom Fields go to the following article: [Custom Fields Article](/custom-fields). ### Custom Fields URL: https://support.webwork-tracker.com/custom-fields Summary: You can add custom fields for existing members or projects and tasks by setting their parameters in each section. [video] https://www.youtube.com/watch?v=qEBxbkflcG4   You can create new fields for existing members, projects tasks, or assets and filling in the necessary information setting up their parameters. Hence, you can add custom fields in Members, Projects, Tasks, and Assets sections. ### Custom Fields for Members When you have already successfully [invited members](https://support.webwork-tracker.com/how-to-invite-members-to-your-workspace) you can also add new fields for them. To do this, simply click on the member and go to Custom Fields section. Then click on the plus button next to Create a new field. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-20-2026-06-08-02-1726-PM.png) After clicking on it you can decide whether you want the field to be a text field, number, dropdown, or a checkbox. By creating the field it will appear in all the members info panel that exist in your workspace, not just this one specific member.  ### Custom Fields for Projects You can also add custom fields for your existing projects, if you feel like it will be necessary to include all the information about the project description in that way. To do that click on Custom Fields, then select the Create a new field button after creating the project and opening its side panel. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-20-2026-06-07-47-4855-PM.png) After clicking on it you can decide whether you want the field to be a text field, number, dropdown, or a checkbox. By creating the field it will appear in all the projects that exist in your workspace, not just this one specific project.  ### Custom Fields for Tasks You can add custom fields to your tasks as well. To do that click on the Create a new field button while creating the task. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jan-08-2026-09-06-05-6382-AM.png) After clicking on it you can decide whether you want the field to be a text field, number, dropdown, or a checkbox. By creating the field it will appear in all the tasks that exist in your workspace, not just this one specific task.                                    ### Custom Fields for Assets Adding custom fields to your [assets](https://support.webwork-tracker.com/asset-management) is also possible. You should go to **Tools** then click on **Assets**. When adding an asset and filling the necessary information about that asset you can also create custom fields. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/01/Screenshot-2026-06-02-at-22.06.14-1024x555.png) Custom fields can be applied to all asset types or to a specific asset type (e.g., computers only). Keep in mind that once you add a custom field to an asset type, it will appear on **every asset of that type** across your entire workspace — not just the one you're currently looking at. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/01/Screenshot-2026-06-02-at-22.07.32-928x1024.png) ### Custom Fields in Reports You can also see these **Custom Fields** in all the reports, next to the filters: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-20-2026-06-06-25-8402-PM.png) Thus, you can also apply filters based on custom fields you have created. Note that only the reports having the Task Column can show custom fields created for tasks too (those are Apps and Websites, Tasks, Billable Hours). For the rest of the reports when clicking on the Custom Fields filter you will have two options: either Member, or Project. Depending on which type of custom fields you have created in Members/Projects/Tasks, you will have the filters accordingly. For example, if you have created a custom field Text for your members, then the filter will look like this: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-20-2026-06-06-48-6764-PM.png) The box which has “Work Schedule” name *is* the **Text Custom Fields** created for my members. For texts you can then have options **“Contains”** or **“Equals”**. When selecting **Equals** you should then type the exact text you used when creating the text custom field. In case of **Contains,** you can write at least one word that the custom field includes. Then you should click **Apply,** and will see all the members having this specific text in their custom field. Let’s look at another example. For projects, for instance, this user has created a dropdown custom field with two options. Then, the filter in the reports looks like this: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-20-2026-06-07-07-3463-PM.png) When selecting the option you want, you will then be able to see all the projects that fall under that category.   ### Rate History URL: https://support.webwork-tracker.com/rate-history Summary: If you want to view when, how and who made changes to members’ or projects’ rates, WebWork has a feature called Rate History, available in Plus/Premium plans. [video] https://www.youtube.com/watch?v=POMiaG9nrEQ   **The Rate History feature is available only in Plus or Premium subscription plans.** If you want to view when, how and who made changes to members’ or projects’ rates, WebWork has a feature called **Rate History** which is available in the side panel for a separate **Member, Contract** or **Project.** Depending on which rate changes you want to view, you can navigate to the **Member**, **Project**, or **Contracts** page. Firstly, you can go to **People,** then **Members.** Here you will be able to see all the members added, synced or imported to your workspace. When you click on the specific member, you will have the opportunity to view their detailed information. Under the **Finance** section, in the bottom, the **Rate History** feature is available. As you can see from the table at the bottom, it gives you data about: 1. Status - Whether the change made is active (**Current**), or is no longer active (**Past**), 2. Rate Type - In WebWork, there are three types of rate by scope: **Member Rate,** regarding the specific member only; **Project Rate,** regarding a specific project and all members engaged in that project; **Custom Rate,** which is useful if the member does not have a concrete rate, so it should be customized according to the project or workload. Based on purpose, the rates can be **Pay **and **Bill.** Under this column you will see which of these rates was changed. 3. Period - What pay period was affected. In this case the changes were made on the member’s **Hourly Rate**. 4. Previous and New Amount - These are the columns that show how much the difference was before and after the change. 5. Effective Date - This column gives information about the date from which the calculations should be adjusted based on the new rate. 6. Change Date - This indicates the date when the change was made. Note that the **Effective Date** and **Change Date** may be different: you can change the rate with the intention of recalculating from an earlier date. 7. Set by - This column shows who implemented the rate change for the member. You can view the Project rate history by going to **Projects,** then clicking on **Projects**. By selecting the project you want to review the rate for and going to **Properties**, you will see the same table here as well. The columns you see refer to the same ones explained above. The only difference is that here the rate refers only to projects, not to members; this is why under the **Rate Type** column you will see **Project Bill/Pay Rate**.  ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Apr-03-2026-03-02-55-1170-PM.png) If you want to view the Contracts rate history you can go to **Projects** and this time click on **Contracts**. Remember, Contracts equal assigning projects to members, setting their hourly rate, weekly hour limit, and screenshot mode. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Apr-03-2026-03-03-38-6993-PM.png) You might want to choose the specific project you want more information about. Here, the **Rate Type** includes all the options: Custom, Member, Project, or Bill, pay, since this view contains information about both the specific project and the member, allowing any rate changes related to either to be visible. --- ## Desktop App Install and configure the WebWork Desktop App to track time and monitor work. ### Why am I being marked idle while I’m working? URL: https://support.webwork-tracker.com/why-am-i-being-marked-idle-while-im-working Summary: Learn how idle tracking works and why the tracker might be marking you as idle while you are working and how to fix it. If the tracker keeps stopping and marking you as idle even though you're actively working, there are a few reasons why that happens. It's not a bug but the result of how WebWork detects activity and, in some cases, a setup issue that's easy to fix. This article covers the most common reasons it happens and what to do in each case. For a general explanation of what idle time is and how the threshold works, see [Idle Time](https://support.webwork-tracker.com/idle-time). ## How WebWork Detects Activity WebWork can only detect three types of input: - Keyboard strokes - Mouse clicks - Scroll wheel actions If none of these are detected for longer than the set idle threshold, the tracker treats that period as inactive. This is important to understand because some work activities like reading or discussing produce little or no input signal. ## Common Reasons You May Be Marked Idle While Working ### You're reading, listening, or thinking Activities like reading a document, watching a recorded presentation, attending an audio call, or working through a problem without using the keyboard or mouse will not produce computer activity. Naturally, from WebWork's perspective, the device looks inactive, even if you're fully engaged otherwise. What to do: - When the idle pop-up appears, select "Yes, I was working" to add that time back to your timeline. You can use the slider to specify exactly how long you were working during the idle period. - If you know you're about to do a long stretch of low-input work, pause the tracker manually and restart it when you're done, then add the time manually if needed. ### You're on a video call (Zoom, Google Meet, Skype) WebWork suppresses idle detection while you're in an active video call on Zoom, Google Meet, or Skype, meaning the tracker will not detect inactivity while you are on a video call. If the tracker does stop during a video call, it may mean the call app isn't being recognized correctly on your device. What to do: - Make sure the video call app is up to date. - If the issue continues, submit a support ticket with your OS version and the call app you're using. ### You're working on a remote desktop When you work inside a remote desktop or virtual machine (such as Windows Remote Desktop, Citrix, or VMware), your keyboard and mouse input happens inside the remote session. WebWork runs on your local machine and may not detect that input, causing it to register the session as inactive. What to do: - Use the idle pop-up to reclaim the time when it appears by selecting "Yes, I was working." - If your whole team is affected, [contact support](https://www.webwork-tracker.com/contact). ### You're using the Silent Tracker The Silent Tracker does not show an idle pop-up. When it detects inactivity beyond the set threshold, it stops automatically without asking whether you were working. There is no way to reclaim that time through a pop-up as you would with the Visible Tracker. What to do: - If your work regularly involves low-input tasks, speak with your workspace Owner or Executive Manager about switching to the Visible Tracker, which includes the idle pop-up and lets you add idle time back manually. - Alternatively, ask your admin to adjust the idle threshold to a longer interval, giving you more time before the tracker stops. ## If You're Active but Still Being Marked Idle: Check Your System Permissions If you're actively typing and clicking but WebWork still shows you as idle, the most likely cause is a system-level permission issue. WebWork needs specific permissions from your OS to detect keyboard and mouse input. If those permissions haven't been granted, activity won't register at all. ### On Mac macOS requires WebWork to have Accessibility permission to monitor keyboard and mouse activity. Without it, the tracker cannot detect any input. Follow the full steps for giving permission here: [How to fix activity detection issues on Mac](https://support.webwork-tracker.com/fix-activity-detection-issues-on-mac) ### On Windows On Windows, activity detection issues are usually caused by missing administrator privileges or an outdated version of the app. Running WebWork as administrator gives it the access it needs to detect input correctly. Follow the full steps here: [How to fix activity detection issues on Windows](https://support.webwork-tracker.com/fix-activity-detection-issues-on-windows) ## Need the Idle Threshold Changed? The idle threshold (how many minutes of inactivity trigger the idle detection) can only be changed by the workspace Owner or an Executive Manager. If you're a member and the current threshold doesn't suit your workflow, you'll need to ask an admin to adjust it. Admins can update the setting in **Settings > Tracking** **> Desktop Tracker** under "Stop tracker after X minutes of no activity." ### How to fix missing screenshots on Windows? URL: https://support.webwork-tracker.com/how-to-fix-missing-screenshots-on-windows Summary: Follow these steps to fix missing screenshots on your Windows device. Use the latest tracker version, run a repair install, run the tracker as admin, and more. Screenshots not appearing, showing up blank, or looking corrupted can be caused by several Windows-specific issues. In this article, we will work through each possibility in order. #### Option 1 ## Confirm You Have the Latest Windows Tracker Older tracker versions have known screenshot bugs that have since been resolved. Before anything else, check that you're on the current release. 1. Open the **WebWork Desktop Tracker** on your Windows machine. 2. Click your **Profile Picture > Check for Updates** (or check the version number in the bottom corner of the app). 3. If an update is available, download and install it. If you are already on the latest version, try the next step. #### Option 2 ## Run a Repair Install If you have the latest tracker, try repair install. This resolves a large portion of screenshot issues that aren't caused by permissions or system configuration. 1. Open **Windows Settings → Apps** (or **Control Panel → Programs and Features**). 2. Find **WebWork Tracker** in the list and click **Modify** (or **Change**). 3. When the installer opens, select **Repair** and follow the prompts. 4. Once the repair completes, restart your computer and start a new tracking session to test screenshots. Repair install fixes corrupted files or incomplete installations without wiping your settings or tracked data. #### Option 3 ## Run the Tracker as Administrator (Blank or Black Screenshots) If screenshots are capturing but appear completely black or blank, the tracker likely doesn't have the permissions it needs to capture certain windows. 1. Close the WebWork Tracker completely (right-click→ **Quit**). 2. Find the WebWork Tracker shortcut or `.exe` file. 3. Right-click it and select **Run as administrator**. 4. Start the tracker and check whether screenshots now appear correctly. #### Option 4 ## Check Your Antivirus and GPU Drivers ### Antivirus or Security Software Antivirus tools and endpoint security software can flag or block screen capture processes, especially in corporate environments. - Open your antivirus or security software and check the activity log for any blocked actions from `webwork-tracker.exe` or similar. - Add the WebWork Tracker to your antivirus **exclusions** or **whitelist**. - If you're on a managed device, contact your IT administrator as they may need to create a policy exception for the tracker. After adding the exclusion, restart the tracker and test again. ### GPU Driver Issues Outdated or corrupted graphics drivers can cause black screenshots, especially on machines with dedicated GPUs or hybrid graphics (Intel + NVIDIA/AMD setups). - Open **Device Manager → Display Adapters**. - Right-click your GPU and select **Update driver → Search automatically for drivers**. - Alternatively, download the latest driver directly from NVIDIA, AMD, or Intel depending on your hardware. - Restart after updating and test screenshot capture again. #### Option 5 ## Multi-Monitor Setup If you're using multiple monitors, WebWork may be capturing a different screen than the one you're expecting. By default, the tracker follows specific rules about which monitor it captures. For full details on how multi-monitor screenshot capture works and how to configure which screen is captured, see: [Will WebWork take screenshots of all monitors if there are several?](https://support.webwork-tracker.com/will-webwork-take-screenshots-of-all-monitors-if-there-are-several) #### Option 6 ## Send Your Log File to Support If you've worked through all the steps above and screenshots are still missing or faulty, the next step is to send your tracker log file to the WebWork support team. Logs show exactly what the tracker is doing at capture time and let the support team pinpoint issues that aren't visible from the outside. To send a log, follow these steps: - Open the **Desktop Tracker** - Click your **Profile Picture > Send Log** **To contact support:** - On the Desktop App, click your **Profile Picture > Customer Support** - On the dashboard, click your **Profile Picture > Support** - Go to our [Contact Us page](https://www.webwork-tracker.com/contact) and send your message The support team typically responds within one business day. ### Why does my WebWork tracker stop by itself? URL: https://support.webwork-tracker.com/why-does-my-webwork-tracker-stop-by-itself Summary: Learn how to troubleshoot your WebWork Time Tracker Desktop App in case it stops by itself. If your desktop tracker stops or closes without warning it can be one of the following causes. **1. Idle timeout (no activity detected)** WebWork pauses the desktop tracker after a set period of no keyboard, mouse, or scroll input. The default is around 7 minutes and the Workspace Owner or executives set it under Settings > Tracking > Desktop Software. If you were actively working but the tracker stopped anyways, check the following, depending on your OS: **Mac** Grant Accessibility in System Settings > Privacy & Security > Accessibility, the restart the app. **Windows** Run the tracker as Administrator. **Linux** Switch from Wayland to Xorg at login. Related: [How to fix activity detection issues on Windows App?](https://support.webwork-tracker.com/fix-activity-detection-issues-on-windows) [How to fix activity detection issues on Mac?](https://support.webwork-tracker.com/fix-activity-detection-issues-on-mac) **2. App crashed or froze** If the tracker silently disappeared or the timer stopped updating, it likely crashed. Try updating the updating the Desktop Tracker by clicking your Profile Picture > Check for Updates. If there is a newer version available, download and install it. If there isn't a newer update, still download the installer, run it, and click Repair. Related: [How to fix Desktop App crash issues?](https://support.webwork-tracker.com/fix-desktop-app-crash-issues) **3. Contract or hour limit reached** Another reason why the tracker might stop is if your account is on a per-contract or hour-limited setup and the limit is reached. To check your contracts, go to Projects > Contracts and see if you have paused contracts. To extend them and resume time tracking, contact your Workspace Owner or Executive Manager. **4. Workspace was suspended** If the Workspace Owner missed a payment, the workspace will be suspended and tracking will be disabled for your workspace. Contact the Workspace Owner to clarify if the workspace is suspended. Related: [Workspace Suspension and Deletion Due to Non-Payment](https://support.webwork-tracker.com/workspace-suspension-and-deletion-due-to-non-payment) If none of the above** **solutions work, do the following:  1. In the **Desktop App**, click your profile picture and select **Send Log**. Our team will review your case and get back to you. or  2. Open a support ticket and include the following information: the exact time the tracker stopped, OS + tracker version, whether the icon disappeared, the timer froze, or an error message shown. Related: [How to send error logs?](https://support.webwork-tracker.com/how-to-send-a-log) ### How to download, install, and use WebWork on Linux? URL: https://support.webwork-tracker.com/how-to-download-install-and-use-webwork-on-linux Summary: Download and install WebWork Desktop App on Linux devices in two ways: through terminal and with the app manager, or use the MDM link. To download and install WebWork Desktop App on Linux, go to the **[Download page here](https://www.webwork-tracker.com/download/linux). ** After downloading, you can install the tracker in two ways: 1. Install with TerminalFor full instruction, click the **download** button in the upper right-hand corner of your dashboard. **1.** To install the tracker through the terminal, you first have to remove any older versions of it that may be installed on your PC. Use the following command to do it: `sudo apt-get remove webwork-tracker ` **2. **Then, cd into your downloads folder with the following command: `cd ~/Downloads/ ` **3. **Copy the command shown in the steps of your dashboard's download section and run the app with it: 2. Install with App Manager To install WebWork Desktop App with the GUI, follow these steps: 1. Locate the downloaded**.deb file** on your PC, and run it. 2. Enter your **sudo** **password** to authenticate the installation. 3. Follow the instructions to install the app. ### MDM-Ready Link Use the following **MDM-ready download URL** to automatically fetch the **latest stable** WebWork Time Tracker for Linux during deployments and updates: https://www.webwork-tracker.com/tracker/latest/download/linux This URL always points to the **most recent release**, so your automation can install or update WebWork without manual version checks. ### For LTS Distros If you’re using an older, long-term support version of Linux with glibc version 2.27 or older, [download our legacy app from the Download page.](https://www.webwork-tracker.com/download/linux) Use WebWork on distros like Ubuntu 18.04 LTS without disrupting your workflows.  Once installed, you can start using the tracker. Learn more about  **[how to use the Desktop App here.](https://support.webwork-tracker.com/desktop-app-overview)**   ### How to download, install, and use WebWork on Mac? URL: https://support.webwork-tracker.com/how-to-download-install-and-use-webwork-on-mac Summary: Download and install WebWork Desktop App on your mac devices to track time, activity levels, and app and website usage. Give WebWork permissions in mac setti… To download and install WebWork Desktop App on mac, go to the **[Download page here](https://www.webwork-tracker.com/download/mac). ** 1. Click **Download** on the[Download page](https://www.webwork-tracker.com/download/mac) 2. **Install** the app by following the instructions 3. To give WebWork **access** on your mac, go to **mac settings**: **Accessibility** (to let WebWork track activity levels through mouse and keyboard usage frequency) **Screen Recording** (to let WebWork take screenshots at your set frequency) **Automation** (to let WebWork track app and website usage, along with URLs) Learn about** [permissions in more detail here](https://support.webwork-tracker.com/macos-permissions-of-the-webwork-desktop-tracker).** After installing and giving the permissions, you can start using the tracker. **[Learn how to use it here. ](https://support.webwork-tracker.com/desktop-app-overview)** ### How to download, install, and use WebWork on Windows? URL: https://support.webwork-tracker.com/how-to-download-install-and-use-webwork-on-windows Summary: Learn how to download and install WebWork Desktop Time Tracker on Windows. To download WebWork Desktop App for Windows, go to the **[Download page here](https://www.webwork-tracker.com/download/windows). ** - **Download the tracker** for your OS type (64 or 32 bit) - Open the file and install it ### MSI Installer for Automatic Updates and Mass Installation You can use the **MSI Installer** to **automatically keep all company devices up to date** with the **latest stable version** of WebWork. Use the link below to deploy the tracker through **Microsoft Intune**, **Group Policy (GPO)**, **SCCM**, or any **custom deployment scripts**: https://www.webwork-tracker.com/tracker/latest/download/windows This link always points to the newest stable version, ensuring a consistent and reliable installation across your organization. Once installed, you can start using the tracker. Learn more about **[how to use the Desktop App here.](https://support.webwork-tracker.com/desktop-app-overview)**       ### How to update or reinstall the Desktop App? URL: https://support.webwork-tracker.com/how-to-update-or-reinstall-the-desktop-app Summary: Learn how to update and reinstall WebWork Desktop Time Tracker. To check and see if you are using the recent version of the Desktop App, **click your avatar > Check for Updates.** **** In the opened page, if your tracker is shown as out of date, click **Download** to install the updated version.  **To reinstall the tracker**, uninstall it from your device and install it again. Or open the installer and click **Repair**.  ![Repair WebWork Desktop App from the Installer](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-29-2025-02-00-19-6252-PM.png)   ### Add and Edit Time in Desktop Tracker URL: https://support.webwork-tracker.com/add-and-edit-time-in-desktop-tracker Summary: Learn how to add and edit time directly in the Desktop Time Tracker app of WebWork. The **Desktop Tracker** **App **allows you to add and edit time directly in the app.  1. Click the **Add and edit time** tab  ![Add and edit time tab on WebWork Desktop Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-11-2025-10-53-01-0954-AM.png) 1. Use the **Add time** button for adding time 2. Use the **Edit icon** on each time entry to edit  3. Add or edit the entry and click the **Check icon** to **save ** ![add and edit time on the Desktop App of WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-11-2025-11-19-18-6683-AM.png)   ### Projects and Tasks in Desktop Tracker URL: https://support.webwork-tracker.com/projects-and-tasks-in-desktop-tracker Summary: View project time details directly in the Desktop Time Tracker app of WebWork. [video] https://www.youtube.com/watch?v=H068iOzhOKo ### Projects and Tasks The Projects and tasks tab is where you **search and select the project and task to track on. ** **Start the tracker with the Start button next to each task and not from the top timer.** **You can track time both on projects and tasks and without a task or a project. ** - Track without project or task To track time without selecting a project, click **No project** and start the tracker from **no task. ** - Track on a project but no task To track time ** on a project but no task, ** click ** the project you need ** and start tracking from **no task. ** - Track on a project and a task To track time **on a project and a task**, select the project and start the tracker with the Play button on the task you want to track on. ![Start tracking time on the Desktop Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-11-2025-07-48-41-5322-AM.png) ### Project Time Details On Project time details tab, you will see tracked time and weekly limit of all projects you have access to. ![Project time details in Desktop Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-11-2025-07-50-48-2796-AM.png)   ### Screenshots in Desktop Tracker URL: https://support.webwork-tracker.com/screenshots-in-desktop-tracker Summary: Access your last twelve screenshots directly in the Desktop Tracker app. View and delete them if necessary without leaving the tracker. ### Screenshots The Screenshots tab shows your **last twelve screenshots **which you can view by clicking on each. You can also delete them by selecting each with a checkmark (or check the **Select all** box) and using the **Delete** button. ![screenshots in WebWork Desktop App](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-11-2025-11-40-06-3465-AM.png) ### Settings in Desktop Tracker URL: https://support.webwork-tracker.com/settings-in-desktop-tracker Summary: Learn how to use the settings in the Desktop Time Tracker of WebWork. Select which monitors to track, enable background mode, and more. To open the **Desktop Tracker settings**, click the **Settings icon** next to your avatar.  Here you can: - Select how many monitors can be captured - Enable and disable the Background mode - Enable and disable Auto-run and Auto-updates - Set a reminder about turning on the tracker - Enable sounds for key tracker effects - Set the app theme ![Desktop Time Tracker settings in WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-11-2025-12-40-49-8989-PM.png) #### Monitor Settings **Select how many monitors can be captured** - Choose between capturing 1 or multiple monitors if you have a multi-monitor setup - The tracker will take screenshots from all selected monitors - Useful if you work across multiple screens and want complete activity tracking #### Screenshot Modes **Background Mode** - When enabled: Screenshots are taken silently without any notification - When disabled: You'll see a brief notification each time a screenshot is captured - Enable this for uninterrupted workflow, especially during presentations or focused work sessions #### App Settings **Autorun** - When enabled: WebWork Tracker starts automatically when you turn on your computer - Ensures tracking begins immediately without manual intervention - Recommended for users who track time daily **Auto-update** - When enabled: The tracker automatically installs new versions when available - Keeps your tracker current with the latest features and bug fixes - Updates typically happen in the background without interrupting your work   ### Additional Settings (via Avatar Menu) Click your **profile avatar** at the bottom of the sidebar to access: ![system settings of Desktop Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-11-2025-12-59-27-8622-PM.png) **Workspace Management** - Switch between different workspaces if you belong to multiple organizations - Each workspace has its own projects and tracking settings **Refresh Tracker Data** - Forces the tracker to sync with the server - Use this if you notice discrepancies between tracker and dashboard data **Check for Updates** - Manually check for new tracker versions - Useful if auto-update is disabled but you want to stay current **Send Log** - Sends diagnostic information to support team - Use when troubleshooting issues with customer support **Contact Customer Support** - Direct link to get help with tracker issues - Opens your default email client or support form ### Quick Navigation The left sidebar provides quick access to: - **Home icon**: Opens your main Dashboard - **Reports icon**: Access your time and activity reports - **Chat icon**: Open team communication features ![open the dashboard from the Desktop Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-11-2025-12-39-02-0569-PM.png) ### Help Resources Click the **question mark icon** to access the Help Center for detailed guides and troubleshooting articles. ![open Help Center from Desktop Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-11-2025-01-20-59-9714-PM.png) #### Pro Tips - Enable Background Mode if screenshot notifications disrupt your workflow - Keep Auto-update on to ensure you have the latest bug fixes and features - Use Autorun if you frequently forget to start the tracker - Regularly check for updates if you experience any tracking issues           ### Shifts in Desktop Tracker URL: https://support.webwork-tracker.com/shifts-desktop-app Summary: View the shifts assigned to you directly in the Desktop App in WebWork. On the **Shifts** tab,** **you will see the **shift assigned to you or attendance details** if shifts are not enabled for your workspace. Shift details include the **required days, hours, shift start date, repeat option, and your system time zone**.  To view shifts in the dashboard, click **Open in web**. ![Shifts in WebWork Desktop App](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-11-2025-08-14-31-6062-AM.png)   ### How to fix activity detection issues on Mac? URL: https://support.webwork-tracker.com/fix-activity-detection-issues-on-mac Summary: Fix WebWork on macOS showing you as idle while working. Enable Accessibility permission to allow proper mouse and keyboard activity tracking. #### Why does WebWork show me as idle when I'm actively working? If WebWork shows you as idle or displays idle warnings even while you're actively using your mouse and keyboard, this means macOS has not granted Accessibility permissions to WebWork. **What happens without Accessibility permission:** - WebWork cannot detect your mouse and keyboard activity - The tracker thinks you're idle even when working actively - Idle popup warnings appear during active work sessions - Time tracking may pause incorrectly - Activity levels show as low or zero This is normal macOS security protection. All apps need special permission to monitor keyboard and mouse activity. #### How to fix this **Step 1: Update WebWork and macOS** 1. Check for WebWork Tracker updates in the app settings 2. Install any available updates (or download the [latest version](https://www.webwork-tracker.com/download/mac) directly) 3. Ensure your macOS is up to date 4. Restart WebWork after updating **Step 2: Enable Accessibility permission** 1. Open System Settings (or System Preferences on older macOS) 2. Click "Privacy & Security" in the left sidebar 3. Click "Accessibility" in the list 4. Look for "WebWork Tracker" in the applications list 5. Toggle the switch next to WebWork Tracker to ON (it turns blue/green) 6. If WebWork Tracker isn't listed: Click the "+" button Navigate to Applications folder Select WebWork Time Tracker and click Add **Step 3: Restart WebWork** 1. Completely quit WebWork Tracker 2. Launch WebWork again 3. The app should now detect your activity properly #### How to check if it's working After enabling Accessibility permission: 1. Return to System Settings > Privacy & Security > Accessibility 2. Verify WebWork Tracker toggle is ON (blue/green color) 3. Work normally for 5-10 minutes 4. Check that WebWork is tracking your activity without showing idle warnings 5. Verify activity levels are being recorded properly in the app #### Still having issues? **WebWork Tracker not showing in Accessibility list:** - Make sure WebWork is installed and has been opened at least once - Check if WebWork is in the Applications folder - Try adding it manually using the + button **Cannot toggle the permission (grayed out):** - Click the lock icon 🔒 at the bottom of the Privacy window - Enter your Mac administrator password - You need admin privileges to change these privacy settings **Still showing as idle after enabling permission:** - Restart your Mac computer completely - Check that Accessibility permission remains enabled after restart - Ensure no other time tracking apps are conflicting - If the issue persists, it means the permission changes haven't been reflected in the app - uninstall and reinstall WebWork, which will prompt for permissions again - If problems continue, [learn how to send an error log](https://support.webwork-tracker.com/how-to-send-a-log) to support #### Important information **About Accessibility permission:** - This permission allows WebWork to monitor your mouse and keyboard activity - It's essential for accurate time tracking and activity detection - WebWork only monitors activity levels, not specific keystrokes or content **Privacy protection:** - macOS Accessibility permissions protect your privacy - Only grant this permission to trusted applications like WebWork - WebWork uses this only to detect when you're actively working **What WebWork monitors:** - Mouse scrolls and clicks (not specific locations) - Keyboard activity (not actual keystrokes or content) - Overall activity levels for accurate time tracking - Idle detection for productivity insights **Need more help?** [Contact support](https://www.webwork-tracker.com/app/support/list) with your macOS version, WebWork version, and screenshots of your Accessibility settings if the issue continues. ### How to fix activity detection issues on Windows App? URL: https://support.webwork-tracker.com/fix-activity-detection-issues-on-windows Summary: Fix WebWork on Windows showing you as idle while working. Update to the latest version and relaunch WebWork as administrator to restore activity tracking. ## Troubleshooting: WebWork Shows Idle While You’re Actively Working If WebWork Time Tracker shows you as idle or displays idle warnings even while you're actively using your mouse and keyboard, this is usually caused by permission issues or outdated software. **What happens when activity tracking fails:** - WebWork cannot detect your mouse and keyboard activity - The tracker thinks you're idle even when working actively - Idle popup warnings appear during active work sessions - Time tracking may pause incorrectly - Activity levels show as low or zero This can occur due to Windows security restrictions, outdated WebWork version, or insufficient app permissions. #### How to fix this **Step 1: Update to the latest version** 1. Open WebWork Tracker application 2. Go to app settings or help menu 3. Click "Check for updates" 4. If an update is available, install it immediately 5. Restart the application after updating Running the latest version ensures you have important bug fixes and improved activity detection. **Step 2: Relaunch as administrator** 1. Look for the WebWork icon in your system tray (bottom-right corner of screen) 2. Right-click on the WebWork Tracker icon 3. Select "Relaunch as Admin" from the menu 4. Click "Yes" when Windows asks for permission 5. WebWork will restart with administrator privileges ![relaunch WebWork on Windows](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-16-1.png) **Step 3: Test activity detection** 1. Work normally for 5-10 minutes after relaunching as admin 2. Check that WebWork is tracking your activity without showing idle warnings 3. Verify activity levels are being recorded properly #### How to check if it's working After completing the steps above: - WebWork should detect your mouse and keyboard activity properly - No idle warnings should appear during active work - Activity levels should show green/active status - Time tracking should continue without interruptions #### Still having issues? **Cannot find "Relaunch as Admin" option:** If the **Relaunch as Admin** option is missing in the system tray menu, follow these steps: 1. **Quit WebWork completely** Right-click the WebWork icon in the system tray. Select **Quit** to close the application.           ![quitTracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/quitTracker.png) 1. **Start WebWork as Administrator** **From Desktop Icon:** Right-click the WebWork Tracker desktop icon → select **Run as administrator**. **         ** - **From Start Menu:** Find **WebWork Tracker** in the Start menu → right-click it → **More** → **Run as administrator**. ![screen4](https://support.webwork-tracker.com/wp-content/uploads/2026/04/screen4.png) or ![image (1)-2](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-1-2.png) **Still showing as idle after admin relaunch:** - Restart your computer completely - If problems persist, [learn how to send an error log](https://support.webwork-tracker.com/how-to-send-a-log) to support **Updates not installing:** - Run Windows Update to ensure your system is current - Try downloading the [latest version](https://www.webwork-tracker.com/download/windows) from the website **WebWork icon missing from system tray:** - Check if WebWork is actually running in Task Manager - Look for WebWork in the hidden icons area - Restart the application if it's not visible #### Important information **About administrator privileges:** - Administrator privileges allow WebWork to properly monitor system activity - Some applications running with higher privileges can prevent other processes from working smoothly - Windows OS may stop lower-privilege processes from accessing system resources - Running WebWork as administrator ensures it has high privileges needed for accurate activity detection - This is necessary for accurate time tracking on Windows - WebWork only monitors activity levels, not specific content or keystrokes **Security considerations:** - Running as administrator is safe for trusted applications like WebWork - This helps bypass Windows security restrictions that block activity detection **What WebWork monitors:** - Mouse scroll and clicks (not specific locations or content) - Keyboard activity (not actual keystrokes or typed content) - Overall activity levels for accurate time tracking - Application usage for productivity insights **Need more help?** [Contact support](https://www.webwork-tracker.com/app/support/list) with your Windows version, WebWork version, and description of when the idle detection occurs if the issue continues. ### How to fix Desktop App crash issues? URL: https://support.webwork-tracker.com/fix-desktop-app-crash-issues Summary: Fix WebWork desktop app crashing or freezing. Update to the latest version, restart your system, and send error logs to quickly resolve issues. #### Why is my WebWork desktop app crashing or freezing? If your WebWork desktop app is crashing, freezing, or showing error messages, the most common cause is running an outdated version of the application. Other causes can include: - System conflicts with other software - Outdated operating system - Corrupted application files - Network connectivity issues - Insufficient system resources #### How to fix this **Step 1: Update to the latest version** 1. Open WebWork Tracker application 2. Go to app settings or help menu 3. Click "Check for updates" 4. If an update is available, install it immediately 5. Restart the application after updating Running the latest version ensures you have important bug fixes, security updates, and performance improvements. **Step 2: Restart your computer** After updating WebWork: 1. Close WebWork completely 2. Restart your computer 3. Launch WebWork again 4. Test if the crashing issue is resolved **Step 3: Send error logs if crashes continue** If the app still crashes after updating: 1. Follow our guide: [How to Send an Error Log](https://support.webwork-tracker.com/how-to-send-a-log) 2. Include a brief description of what you were doing when the crash occurred 3. Note how frequently the crashes happen Error logs help our support team identify the exact cause of the problem much faster. #### How to check if it's working After completing the steps above: - WebWork should launch without crashing - The app should run smoothly during normal use - Time tracking should work without interruptions - No error messages should appear during regular operation - Verify everything is functioning properly in your [WebWork dashboard](https://www.webwork-tracker.com/app/dashboard?date=2025-09-04) #### Still having issues? **App won't update:** - Run the installer as administrator (Windows) or with admin privileges (Mac) - Download the [latest version](https://www.webwork-tracker.com/download) directly from our website **Crashes happen at specific times:** - Note when crashes occur (startup, during tracking, when idle) - Check if other applications are running that might conflict - Try running WebWork as administrator **Computer running slowly:** - Close other unnecessary applications - Check available disk space (WebWork needs at least 100MB free) - Ensure your system meets minimum requirements #### Important information **About updates:** - WebWork regularly releases updates with bug fixes and improvements - Automatic updates help prevent most crashing issues - Always restart the application after updating **Before contacting support:** - Update to the latest version first - Send error logs if available - Note your operating system version - Describe what triggers the crashes **Need immediate help?** [Contact support](https://www.webwork-tracker.com/app/support/list) with your system information and any error logs for faster assistance. Mention that you've updated the app and include details about when the crashes occur. ### How to fix screenshot issues on Mac? URL: https://support.webwork-tracker.com/fix-screenshot-issues-on-mac Summary: Fix WebWork screenshots showing only wallpaper on Mac. Enable screen recording permission in System Settings to capture your actual work apps. ## Enable Screen Recording Permission on Mac #### Why am I seeing only my desktop wallpaper in screenshots? When WebWork screenshots show only your desktop wallpaper instead of your work applications, it means macOS has not granted screen & system audio recording permission to WebWork. **What happens without permission:** - Screenshots are still taken at scheduled intervals - macOS blocks access to actual application content - Only the desktop wallpaper/background image is captured - Your actual work activity remains invisible to the tracker This is normal Mac security protection. All apps need special permission to take screenshots of your screen content. #### Here's how to fix this: **Step 1: Open System Settings** - Click the Apple menu at the top-left corner - Select "System Settings" (macOS 13+) or "System Preferences" (older versions) **Step 2: Go to Privacy & Security** - Click "Privacy & Security" in the left sidebar - Scroll down and click "Screen Recording" ![Screen Recording Settings on mac](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Untitled-6.png) **Step 3: Enable WebWork** - Look for "WebWork" in the applications list - Toggle the switch next to WebWork to ON (it turns blue/green color) - If WebWork isn't listed, click the "+" button and browse to add WebWork from Applications folder **Step 4: Restart WebWork** - Completely quit WebWork (right-click and quit) - Launch WebWork again (Make sure you're using the [latest version](https://www.webwork-tracker.com/download/mac) of WebWork for best compatibility) - The application may prompt you to grant permission when it first takes a screenshot #### How to check if it's working After restarting WebWork: 1. Return to System Settings > Privacy & Security > Screen & System Audio Recording 2. Verify WebWork Tracker toggle is ON (blue/green color) 3. Let WebWork take some screenshots during your work 4. Check that screenshots show your actual work content in [WebWork dashboard](https://www.webwork-tracker.com/app/dashboard?date=2025-09-04), not just wallpaper #### Still having issues? **Cannot toggle the permission (grayed out):** - Click the lock icon 🔒 at the bottom of the Privacy window - Enter your Mac administrator password - You need admin privileges to change these privacy settings **Still seeing wallpaper after enabling permission:** - Completely quit and restart WebWork - Restart your Mac computer if issue continues - If problems persist, [learn how to send an error log](https://support.webwork-tracker.com/how-to-send-a-log) to support #### Important information **About this permission:** - Screen recording permission allows WebWork to capture screenshots of your active applications **Privacy protection:** - WebWork will only record during tracking **Need more help?** [Contact support](https://www.webwork-tracker.com/contact) with your macOS version, WebWork version, and description of the issue you're experiencing. ### How to solve login problems on Windows App? URL: https://support.webwork-tracker.com/solve-desktop-app-login-problems Summary: Fix WebWork Windows login issues showing ‘poor internet connection’ error. Step-by-step guide to update hosts file, clear DNS cache, and resolve network rest… ## Resolve the ‘Poor Internet Connection’ login error on Windows by updating your hosts file, clearing DNS cache, and bypassing network restrictions. #### Why am I getting "poor internet connection" error when logging in? If you're getting a "poor internet connection" error message while trying to log into WebWork on Windows, even though your internet is working fine, this usually means your network is blocking access to WebWork's servers. This can happen due to: - Corporate firewall restrictions - Network security policies - DNS resolution issues - Internet service provider blocking #### How to fix this You can resolve this by adding WebWork domains to your system's hosts file, which tells your computer exactly where to find our servers. **Step 1: Find WebWork server IP addresses** 1. Press `Windows + R` keys together 2. Type `cmd` and press Enter to open Command Prompt 3. Type this command and press Enter: ``` nslookup webwork-tracker.com ``` 1. Write down the IPv4 addresses shown (you'll see one or more IP addresses like 192.168.1.1) **Step 2: Open hosts file as administrator** 1. Press `Windows + R` keys together 2. Type `notepad` and press `Ctrl + Shift + Enter` (this opens Notepad as administrator) 3. Click "Yes" when prompted for administrator permission 4. In Notepad, click File → Open 5. Navigate to: `C:\\Windows\\System32\\drivers\\etc\\` 6. Change file type filter from "Text Documents" to "All Files" 7. Select the `hosts` file and click Open **Step 3: Add WebWork domains** 1. Scroll to the bottom of the hosts file 2. Add these two lines (replace `IP_ADDRESS_1` and `IP_ADDRESS_2` with the actual IP addresses you found in Step 1): ``` IP_ADDRESS_1 www.webwork-tracker.comIP_ADDRESS_2 media.webwork-tracker.com ``` 1. Save the file (Ctrl + S) 2. Close Notepad **Step 4: Clear DNS cache and restart** 1. Open Command Prompt as administrator (Windows + X, then select "Command Prompt (Admin)") 2. Type this command and press Enter: ``` ipconfig /flushdns ``` 1. Restart your computer 2. Try logging into WebWork again #### How to check if it's working After completing these steps: 1. Open WebWork application (Make sure you're using the [latest version](https://www.webwork-tracker.com/download/windows) for best compatibility) 2. Try logging in with your credentials 3. The "poor internet connection" error should no longer appear 4. You should be able to log in successfully and start time tracking #### Still having issues? **Command not found or permission denied:** - Make sure you're running Command Prompt as administrator - Right-click Command Prompt and select "Run as administrator" **Cannot save hosts file:** - Ensure Notepad was opened as administrator - Check that you're editing the correct hosts file location **Still getting connection errors:** - Try using different IP addresses if multiple were shown in Step 1 - Test with a different internet connection (mobile hotspot or different network) to confirm it's a network-specific issue - Contact your IT administrator if you're on a corporate network - Check if your antivirus or firewall is blocking WebWork - If errors persist, [learn how to send an error log](https://support.webwork-tracker.com/how-to-send-a-log) to support #### Important notes **About the hosts file:** - The hosts file tells your computer which IP address to use for specific websites - This bypasses DNS lookup issues that might be causing the connection problem - Changes take effect after restarting your computer **Security:** - Only add trusted domains to your hosts file - These changes only affect your local computer - You can remove these entries later by deleting the lines from the hosts file **Need more help?** [Contact support](https://www.webwork-tracker.com/app/support/list) with your Windows version, error message screenshot, and the IP addresses you found in Step 1. ### Why am I appearing absent when the Desktop Tracker is on? URL: https://support.webwork-tracker.com/absent-but-desktop-tracker-is-on Summary: Learn how to fix the issue of appearing absent when your tracker is on. ###   If you’re tracking time on the WebWork Desktop Time Tracker but appear as Absent in your dashboard, you might be: - Tracking time in the wrong workspace - Viewing the dashboard of the wrong workspace Both of these cases can happen if you’re a part of multiple WebWork workspaces. It is also possible that you accidentally created a new workspace instead of joining by invitation. To fix this issue, **make sure you are viewing the right workspace.** ### Changing the active workspace on the dashboard If you find yourself in the wrong workspace click the **drop-down menu** at the top-right of the page and select the right workspace. Check if your attendance is showing now. ![The workspace dropdown in the WebWork dashboard.](https://support.webwork-tracker.com/wp-content/uploads/2026/04/TheDesktopTimeTrackerisonbutIamAbsent-1.png) ### Changing the active workspace in the Desktop Time Tracker Make sure you are tracking time in the right workspace on the Desktop Time Tracker.  - In the **Desktop Time Tracker**, click your avatar - Hover over your name and select the correct workspace ### What to do if you are experiencing difficulties on the Desktop App? URL: https://support.webwork-tracker.com/common-guidelines-if-you-are-experiencing-difficulties-with-tracker Summary: If you are experiencing issues with the Desktop Tracker, try the following steps. If the problem persists, contact us by a ticket, live chat, or email. If you are experiencing issues with the Desktop Tracker, try the following steps before contacting support: 1. **Update** the tracker to the latest version. We recommend that you use the tracker's latest version for better performance. You can [download the latest version here](https://www.webwork-tracker.com/desktop-time-tracker). 2. Double check the permissions settings. 3. Windows users: Run the tracker as an admin.  4. Mac users: Double check if the permissions are set up according to this [article](https://support.webwork-tracker.com/macos-permissions-of-the-webwork-desktop-tracker). If after trying these steps you are still experiencing issues, **send us a log**. Click your profile picture on the Desktop Tracker and **Send Log**. ![Send Log on WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_320.png) Contact us and provide the details, including a screenshot or a screen video showcasing the issue and when it happened. You can contact us in the following ways: - **Create a support ticket from Dashboard**  Click the arrow next to your Profile in the dashboard>**Customer Support**>**Open new ticket** - **Live chat** Click the Live Chat icon available at the bottom right corner of the website - **Email**  Send us an email at [contact@webwork-tracker.com](mailto:contact@webwork-tracker.com) We will investigate your error log and reach out to you with solutions shortly. ### Desktop App Overview URL: https://support.webwork-tracker.com/desktop-app-overview Summary: The Desktop App of WebWork tracks not only time but also employee performance through app and website tracking, activity level tracking, screenshots, and more. [video] https://www.youtube.com/watch?v=p2i4cFu127E **The Desktop App** tracks **time, break, overtime, app & website usage, activity levels** based on the number of mouse clicks, scrolls, and keystrokes, and can take** screenshots**. It is the **core time tracker** that monitors not just time but **employee performance** as well and turns it into reports and insights. To get the WebWork Desktop App go to **[Downloads on the website](https://www.webwork-tracker.com/desktop-time-tracker)** or **Downloads in your Dashboard. ** The **Desktop App** is the **Visible Tracker** and you can install it with the **Download button** or by **using the link** for scripting or MDM/AD deployment.  Learn how to install the tracker for each OS here: [Windows](https://www.webwork-tracker.com/download/windows), [Mac](https://www.webwork-tracker.com/download/mac), and [Linux](https://www.webwork-tracker.com/download/linux).  ### Time Tracker Section The **time tracker is always fixed on top of the app**, even when you navigate between tabs. To select a project and a task to track on, **click the dedicated section on the tracker**, or go to the **Projects and tasks** tab. ![WebWork Desktop Time Tracker App](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_277.png)   Note that you need to start the tracker with the **Start buttons next to Tasks**. The Start button on the timer is only for pausing and continuing tracking.  ### Overview  The first Overview tab shows **tracked time for today and this week**.  The **Today** section shows today's **tracked time, activity level, and productive time**. The **This week** section shows **this week's tracked time, weekly limit of time to track, and the tracked hours of every day** of the week.  ![WebWork Desktop Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_278.png)   ### How to fix black screenshot issues on Linux? URL: https://support.webwork-tracker.com/how-to-fix-black-screenshots-on-linux Summary: Learn how to fix black screenshots on Linux when using WebWork Tracker. Step-by-step guide to switch from Wayland to Xorg or enable Flameshot for Wayland com… ## Resolve the black screenshots problem caused by Wayland display server and learn how to switch to Xorg or use Flameshot for compatibility. If WebWork screenshots appear completely black on your Linux system, this happens because your Linux distribution is using Wayland display server instead of Xorg. **Why this occurs:** - WebWork Linux Desktop App is designed to work with Xorg display server by default - Wayland has different security and permission systems that prevent regular screenshot capture - When WebWork tries to take screenshots on Wayland, it captures only black screens - This is a compatibility issue, not a WebWork malfunction #### How to fix this You have two options to resolve this issue: ![webwork-wayland-xorg](https://support.webwork-tracker.com/wp-content/uploads/2026/04/webwork-wayland-xorg.webp) ###   ### Option 1: Switch to Xorg display server (Recommended) **For Ubuntu users:** 1. **Temporary switch (per session):** On the login screen, click your username Click the Gear icon ⚙️ next to "Sign In" button Select "Ubuntu on Xorg" from the dropdown menu Enter your password and log in normally 2. **Permanent switch (always use Xorg):** Open Terminal (Ctrl + Alt + T) Type this command and press Enter: `sudo nano /etc/gdm3/custom.conf` Add this line under the [daemon] section: `WaylandEnable=false` Save the file (Ctrl + X, then Y, then Enter) Restart your computer **For other Linux distributions:** - The process varies depending on your distribution and desktop environment - Look for display server or session options on your login screen - Consult your distribution's documentation for Xorg switching instructions ### Option 2: Install Flameshot for Wayland compatibility If you prefer to continue using Wayland: 1. **Install Flameshot screenshot utility:** Open Terminal (Ctrl + Alt + T) For Ubuntu/Debian, run: `sudo apt install flameshot` For other distributions, Flameshot is available on: Flathub (Flatpak) Snap Store AUR (Arch Linux) Your distribution's package manager 2. **Restart your system:** Completely restart your computer after installation This ensures Flameshot integrates properly with WebWork #### How to check if it's working After applying either solution: 1. Launch WebWork and start time tracking (Make sure you're using the [latest version](https://www.webwork-tracker.com/download/linux) of WebWork for best compatibility) 2. Allow WebWork to take a few screenshots 3. Check the screenshots in [WebWork dashboard](https://www.webwork-tracker.com/app/dashboard?date=2025-09-04) or reports 4. Screenshots should now show your actual screen content instead of black screens 5. Verify that all your applications and desktop are visible in the screenshots #### Still having issues? **Screenshots still black after switching to Xorg:** - Verify you're actually using Xorg by running: `echo $XDG_SESSION_TYPE` in terminal - Should return "x11" for Xorg, "wayland" for Wayland - Try logging out and logging back in **Flameshot installation failed:** - Update your package manager: `sudo apt update` (Ubuntu/Debian) - Try installing via Flatpak: `flatpak install flathub org.flameshot.Flameshot` - Check your distribution's specific installation method **Still getting permission errors:** - Ensure WebWork has necessary permissions to access screenshot tools - Try running WebWork from terminal to see any error messages - If you see errors, [learn how to send an error log](https://support.webwork-tracker.com/how-to-send-a-log) to support - Check if your desktop environment has additional security restrictions #### Important information **About display servers:** - Xorg (X11) is the traditional Linux display server with broader application compatibility - Wayland is newer and more secure but has stricter permission controls - Many applications still work better with Xorg, including most time tracking software **About Flameshot:** - Flameshot is an open-source screenshot utility trusted by the Linux community - It provides better Wayland compatibility for screenshot functionality - Installing it doesn't affect your other applications or system performance **Performance considerations:** - Both solutions work equally well for WebWork functionality - Xorg switching is usually simpler and more reliable - Flameshot installation lets you keep your preferred Wayland environment **Need more help?** [Contact support](https://www.webwork-tracker.com/contact) with your Linux distribution name, desktop environment, and current display server type (`echo $XDG_SESSION_TYPE` output).   ### Installing Silent Tracker on Linux URL: https://support.webwork-tracker.com/how-to-install-the-silent-tracker-on-linux Summary: Step-by-step guide to installing the WebWork Silent Tracker on Linux company computers. Download, extract, and run the tracker on company-owned Linux devices. The **Silent Tracker** is a **separate app **from the regular Desktop Tracker and must only be installed on **company-owned devices and company computers.** To download the Silent Tracker for Linux, follow these steps:  1. Go to the **Downloads **section in the top right-hand corner 2. Select the** OS and download** the tracker 3. Open **Terminal > Downloads **folder Use the following command: `cd Downloads`  4. Go to **Silent Tracker **folder Once you're in the Downloads folder, use the following command to navigate to the Silent Tracker folder: `sudo chmod a+x webwork-tracker-silent-linux-6.14.8.run` 5. Run the** installer script** You can find it on the [Downloads](https://app.webwork-tracker.com/app/downloads/linux) page under the **Silent** tab, in the **Run the Installer** section.   The script includes your workspace token to ensure that members are added to the correct workspace. 6. **Installation completion **Once you've entered the above commands, the Silent Tracker will be installed on your system. **You're all set!** Once installation is complete, the Silent Tracker will generate user accounts based on the device it is installed on. You can then rename the users to their actual names. ### Installing Silent Tracker on Mac URL: https://support.webwork-tracker.com/how-to-install-the-silent-tracker-on-mac Summary: Follow this guide to download, install, and set up the Silent Tracker on Mac. Learn how to give permissions for screen recording, accessibility, and automation. The **Silent Tracker** is a **separate app** from the regular Desktop App and must only be installed on **company-owned devices** and **company computers**. To download and install the Silent Tracker, follow these steps: 1. Go to the **Downloads **section in the top right-hand corner 2. Select the **OS and download** the tracker 3. Open **Terminal > Downloads **folder Use the following command: `cd Downloads`  4. Go to **Silent Tracker **folder Once you're in the Downloads folder, use the following command to make it executable: `sudo chmod a+x webwork-tracker-silent-mac-6.14.8.run` 5. Run the **installer script**You can find it on the [Downloads](https://app.webwork-tracker.com/app/downloads/mac) page under the **Silent** tab, in the **Run the Installer** section. The script includes your workspace token to ensure that members are added to the correct workspace. 6. **Installation completion **Once you've entered the above commands, the Silent Tracker will be installed on the device. 7. **Grant permissions**After the installation is complete, a pop-up will appear requesting you to grant the necessary permissions. Grant each required permission: **Screen recording** You need to give screen recording permission, as the Silent Tracker uses screen recording to take periodic screenshots. **- **Go to **Settings** > **Privacy and Security** > **Screen Recording****- **Enable the toggle next to **WebWork** **Accessibility** The tracker uses accessibility permissions to monitor the mouse, keyboard, and scroll wheel activity of workspace users. **-** Go to **Settings** > **Privacy and Security** > **Accessibility** **- **Enable the toggle next to **WebWork** **Automation** The app uses automation permissions to track app and website usage. **- **Go to **Settings** > **Privacy and Security** > **Automation** **- **Expand the **WebWork** dropdown **- **Enable the toggles for **System Events** and all web browsers **You're all set!** Once installation is complete and permissions are granted, The Silent Tracker will generate users accounts based on the device it is installed on. You can then rename the users to their actual names.   ### Installing Silent Tracker on Windows URL: https://support.webwork-tracker.com/how-to-install-the-silent-tracker-on-windows Summary: Learn how to download and install the Silent Time Tracker on Windows company devices. Follow instructions to set up the tracker and monitor productivity. The **Silent Tracker** is a **separate app **from the regular Desktop Tracker and must only be installed on **company-owned devices** and **company computers.** To download the Silent Tracker, follow these steps: 1. Go to the **Downloads **section in the top right-hand corner 2. Select the **OS and download **the tracker 3. **Install the file** Once the download is complete, install the file on the device where time tracking is required   4. **Complete the installation** Follow the installation prompts to finish the setup process. That's it. The Silent Tracker will generate users accounts based on the computer it is installed on. You can then rename the users to their actual names. ### How to send error logs? URL: https://support.webwork-tracker.com/how-to-send-a-log Summary: Learn how to send a log on the WebWork Desktop Tracker application. To send a log on the WebWork Desktop Tracker application, follow these steps: - Open the WebWork Tracker** Desktop App** - **Click on your avatar** in the lower left corner. This will display a list of available actions you can take. - From the available actions, click on **Send Log**. The system will automatically compile and send the log to our technical team for investigation. - After completing the steps to send the log, reach out to us providing as much detail as possible including screenshots or a screen video illustrating the issue and when it happened. We are available to assist you through: **Live chat:** The live chat icon is available at the bottom right corner of WebWork page [Ticket system:](https://www.webwork-tracker.com/app/support/list) Find it in the dropdown menu on the upper right corner of your dashboard **Email:** [contact@webwork-tracker.com](mailto:contact@webwork-tracker.com) We will investigate your log and reach out to you with solutions shortly. ### Break Tracking URL: https://support.webwork-tracker.com/how-to-track-break Summary: Learn how to track break on WebWork Time Tracker. Create Break Policies like lunch and set a break time limit. [video] https://www.youtube.com/watch?v=5jJVke3M1_8 To be able to track break time, first the Workspace Owner should create Break Policies in Settings>Break.  Learn how to create Break Policies here. ### Here's how to track break time: You can track break in two ways: 1. add it after idle time 2. start break tracking manually in the Desktop Tracker #### 1. Add Break Time after being idle  When you restart tracking time after being idle, on the idle pop-up, - click **I was not working** - select the** break type **and** Submit** **** The break will be added as a separate project different from tracked time.  If you click **Don't add break**, neither break nor tracked time will be added.  #### 2. Start tracking break on the Desktop App To start tracking break time on the Desktop App, - **click the coffee icon** in the top tracker section - select the **break type** (break policy) **** The tracker will change color and start tracking break. ![Break Tracking on WebWork Desktop Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_293.png) **To stop tracking break** and start tracking work time, **click the strikethrough coffee icon** again and the app will resume tracking work time.   ### Uninstalling Silent Tracker URL: https://support.webwork-tracker.com/how-to-uninstall-the-silent-tracker Summary: Learn how to uninstall WebWork Silent Tracker from Windows, macOS, and Linux devices. Step-by-step instructions for removing it from company-owned devices. If you need to uninstall the **WebWork Silent Tracker** from company-owned devices or company computers, on each device follow the steps below based on your operating system. #### Windows To uninstall the Silent Tracker on Windows: 1. Open **Settings** on the computer. 2. Go to **Apps > Installed Apps** (or **Apps & Features** on older Windows versions). 3. Search for **WebWork Tracker Silent **and click on it. 4. Click **Uninstall** and confirm the action. #### Mac To uninstall the Silent Tracker on macOS: 1. Open **Launchpad** from your Dock or Applications folder. 2. Locate **WebWork Tracker Silent**. 3. Drag the application to the **Trash**. 4. Right-click the **Trash** icon and select **Empty Trash** to fully remove it. #### Linux To uninstall the Silent Tracker from a Linux device: 1. Open the **Terminal**. 2. Run the following command: `sudo apt remove webwork-silent-tracker ` 3. Enter your password when prompted to complete the uninstallation. That's it. The tracker will be uninstalled from the device.   ### Idle Time URL: https://support.webwork-tracker.com/idle-time Summary: Learn how to use idle and inactive time tracking in WebWork. Idle tracking monitors inactive minutes and allows you to add them as worked minutes. [video] https://www.youtube.com/watch?v=A6sH4Y6TwVM **Idle** tracking is available **only** through the **Desktop Tracker**. **Idle tracking** monitors the inactive minutes of workspace members. When idle tracking is enabled in settings, the tracker will stop tracking when it detects inactivity and will display the idle pop-up asking if the member was working. This way, you can also track the time you were away from the device but still working.  Idle tracking is useful for tracking the activity of workspace members who may be present but not actively interacting with their devices, such as during meetings, calls, discussions, or thinking. #### How does it work? When a member has been inactive for longer than the set max inactive minutes, the tracker stops and counts the inactive time. To set the number of inactive minutes, - Go to **Settings** > **Tracking** > **Stop tracker after 10 minutes of no activity** (set your preferred minutes) When the tracker detects no activity on the device, it opens the idle pop-up. On this pop-up, members can select whether they had been working when the tracker was inactive or not.  ![Idle time pop-up in WebWork Desktop App](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Idle-time-pop-up-WebWork-tracker.png) 1. **No, I was not working** When selected, the inactive time will not be added to the timeline. Inactive period will not be recorded. 2. **Yes, I was working** When selected, members will be asked to select or specify what they were working on while away. If a member was working only for a portion of the idle time, they can use the slider to specify the period. They can also select the project and task they were working on. ![idle time pop-up in WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/idle-time-WebWork-tracker.png) **Idle** time is marked in gray color in [Timeline](https://www.webwork-tracker.com/app/reports/timeline). ![Timeline in WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/timeline-WebWork-tracker.png) #### Idle settings You can adjust the **Idle** settings from [Settings>Tracker](https://www.webwork-tracker.com/app/settings/tracker) page. **For Visible & Silent Tracker:** - Stop tracker after 7 minutes of no activity (set your preferred minutes) **For Visible Tracker:** - Show **idle warning pop-up** after 7 minutes of inactivity - Allow adding idle time Require activity description (optional) ![idle time settings in WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-11-2025-02-43-36-1375-PM.png) #### How to turn off idle tracking? If there is no need to add inactive time, the **Workspace** **Owner** or **Executive Managers** can disable the function of **Idle tracking**. In this case, the tracker will stop after reaching the **max inactive minutes. ** **** When you **turn on the idle/inactivity pop-up**, the tracker will record inactive time and once you start using the device, it will ask you to confirm whether you were working or not.  When the **Auto enable when active** setting is off, by the end of **Max inactive minutes** a special pop-up appears asking if members want to continue tracking or not. ![inactive pop-up in WebWork Desktop Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-11-2025-02-59-36-9422-PM.png) And if **Auto enable when active** is enabled for tracking, this pop-up will not appear. Instead, tracking will resume whenever the member is active again. #### FAQ **What is the difference between inactive time and idle tracking?** They are related but they represent different concepts. **Inactive time** refers to a period when the member did not make any clicks, keystrokes, or scrolls, while **idle tracking **is the function that** **records inactive periods and allows adding them to the timeline. **Why was the member inactive for a long period without any idle in the timeline?** This is because the inactive period was not continuous. The total inactive time might be longer than the **max inactive minutes**, but because it consists of small periods, the tracker does not consider those as inactive. ### macOS Permissions for WebWork Desktop Tracker URL: https://support.webwork-tracker.com/macos-permissions-of-the-webwork-desktop-tracker Summary: Learn how to give permissions to WebWork Desktop Tracker macOS so it can track activity and take screenshots. To ensure WebWork Desktop Tracker functions properly on macOS, you and your workspace members will need to grant it a few permissions. These are: - Accessibility permissions - Screen recording permissions - Automation permissions ### Accessibility permissions WebWork Desktop Tracker needs accessibility permissions for **activity tracking**. Specifically, the app uses these permissions to monitor the **mouse**, **keyboard**, and **scroll wheel **activity of workspace members. To grant accessibility permissions: - In the **Settings**, go to **Privacy and Security** > **Accessibility** - Enable the** toggle **next to WebWork ![macOS Accessibility settings for WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Untitled-5.png) ### Screen recording permissions The desktop tracker uses screen recording permissions to take **periodic screenshots**. To grant screen recording permissions: - In the **Settings**, go to **Privacy and Security** > **Screen Recording** - Enable the **toggle **next to WebWork ![macOS Screen & System Audio Recording settings for WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Untitled-6.png) ### Automation permissions The app uses automation permissions to track **app and website usage**. To grant automation permissions: - In the **Settings**, go to **Privacy and Security** > **Automation** - Expand the **WebWork dropdown** - Enable the toggles for **System Events** and **all web browsers** ![macOS Automation settings for WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Untitled-7.png) WebWork will now be able to track activity and take screenshots on macOS. ### Offline Time Tracking URL: https://support.webwork-tracker.com/offline-time-tracking Summary: Learn how offline time tracking works on WebWork Time Tracker. Track time and employee productivity even without internet. WebWork can track time and other data offline as well. Here is how offline time tracking works: ### Start Offline Time Tracking with No Internet You can start the Desktop Time Tracker without internet connection **only if you are already signed in.** The tracker will run on its own, collect and save your data locally, then when the connection is restored, it will sync the data with your dashboard.  ### Continue Tracking When Connection Is Lost  If internet connection is lost mid time tracking, the Desktop Tracker will continue tracking anyways. Then when connection is restored, the data will be synced with your dashboard.  ### What data is tracked without internet Along with time, offline tracking records **app & web usage**, **activity levels**, and **screenshots** (if enabled). All of this is saved locally and synced with the dashboard when connection is restored.   ### Downloading and Installing Silent Tracker URL: https://support.webwork-tracker.com/silent-tracker Summary: Learn how to install and use WebWork’s Silent Tracker on Windows, Mac, or Linux. The Silent Tracker is intended for company-owned devices and company computers. [video] https://www.youtube.com/watch?v=z4hYigqS_Dk WebWork's Silent Tracker can be used for **tracking time on company-owned devices **or **company computers. ** We strictly recommend that you use the Silent Tracker only on company-owned devices and inform members that their device is being tracked as the tracker cannot be accessed or administered by device users. The **Silent Tracker** is a completely **different app** than the regular Desktop App. To download the regular Desktop App, [click here](https://www.webwork-tracker.com/desktop-time-tracker).   How to choose which tracker to use for your workspace? 1. Go to **Settings > Tracking > General** 2. Select the desired tracker type for your workspace Depending on which mode you select, only that option will be available in the Downloads section for your team.   ![Tracking Settings in WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jul-09-2025-09-38-03-6636-AM.png)   ### Tracker Modes There are three tracker modes you can choose from: #### 1. Visible Tracker The **Visible Tracker** is the standard version of the WebWork Desktop Tracker. It allows members to view and interact with the tracker interface.  #### 2. Silent Tracker The **Silent Tracker** runs in the background without any visible interface. There’s no need to invite members. Simply install it on a **company-owned computer**, and once a member starts using it, their time and activity will be automatically tracked and synced. #### 3. Visible & Silent Tracker You can enable both tracker types in your workspace. This option allows you to use the **Visible Tracker** for some members and the **Silent Tracker** for others. Both versions will function concurrently within the same workspace. ### How to install the Silent Tracker? 1. Go to the **Downloads** section 2. Select your desired **OS > Silent Tracker** 3. Follow the steps to complete the installation ### Windows ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-12-2025-11-06-20-1552-AM.png) ### Mac ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-12-2025-11-07-59-0739-AM.png) ### Linux ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-12-2025-11-08-40-1532-AM.png) ### Managing Silent Tracker Members Once the Silent Tracker is installed and running on a device, the member will automatically appear in your workspace. Instead of showing an email or a name, the member will be identified by their **Device Name** and labeled as their **User Name**. ![Member in WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jul-09-2025-09-01-38-4784-AM.png) To rename a user: 1. Go to **People > Members** 2. Select the member 3. Navigate to **Personal Info** 4. Edit their name as needed ![Members Information in WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jul-09-2025-09-06-24-8459-AM.png)   *Note: This article covers installation. For what the silent tracker includes and how it compares with visible tracking, see the [silent time tracking software](https://www.webwork-tracker.com/silent-tracking-software) overview on our website.* ### Why is my activity not recorded when the Desktop Tracker is on? URL: https://support.webwork-tracker.com/the-desktop-time-tracker-is-on-but-no-activity-is-recorded Summary: Learn why the WebWork Desktop Time Tracker might not be recording activity and how to fix this issue on Windows and macOS. ### Identifying the issue This issue happens when the **WebWork Desktop Tracker does not record any activity levels at all**. The tracker runs, but activity stays at zero and nothing is detected. **How This Issue Appears to Users** When activity detection fails, depending on your settings, WebWork may display a popup asking "Were you working?" every 15 minutes (or at your configured interval). This happens because: - The tracker is running but cannot detect your keyboard/mouse activity - With zero activity detected, the system assumes you're inactive - It prompts you to confirm whether you were actually working during that period **Key indicator:** If you're actively typing, clicking, and scrolling but still getting "Were you working?" prompts regularly, this means activity detection has failed - even though you're genuinely working. This critical piece of information would help users immediately recognize that: 1. The popup is a **symptom** of failed activity detection 2. They're experiencing the exact issue this article addresses 3. The solution is to fix activity detection (permissions/admin rights), not just dismiss the popups If you **see activity inside the tracker but not in your dashboard**, that’s a different case. Please check this article instead: [Appearing absent while tracking time on the desktop](https://support.webwork-tracker.com/desktop-tracker-is-running-but-i-am-absent). #### Why This Happens The most common causes of no activity being recorded are: - **Missing permissions** — WebWork Tracker doesn’t have the required system access. - **Outdated versions** — either the WebWork app or your operating system. ### Windows: Quick Fix Steps On Windows, this issue usually comes from either outdated versions or missing admin rights. **Update Software** - Install the latest version of WebWork Tracker. - Make sure your Windows system is also up to date. **Relaunch as Administrator** - This option appears **inside the WebWork tray menu** (when you right-click the WebWork icon). - If available, you can use it directly — WebWork will quit and restart itself with administrator privileges. If the *Relaunch as Administrator* option is missing, you need to **quit WebWork manually first**, then start it again with elevated privileges. You do this by right-clicking either the **desktop icon** or the **Start menu entry** and choosing **Run as administrator**.   **Follow the detailed instructions here: **[Fix Activity Detection Issues on Windows](https://support.webwork-tracker.com/fix-activity-detection-issues-on-windows) ###   ### MacOS: Quick Fix Steps On macOS, the problem is almost always linked to permissions. **Update Software** - Ensure both WebWork Tracker and macOS are running the latest versions. **Enable Accessibility Permissions** - Go to **System Settings → Privacy & Security → Accessibility**. - Confirm that WebWork Tracker is allowed. - Also check **Screen Recording** and **Automation**, since they may affect activity tracking. **Full steps here: **[Fix Activity Detection Issues on macOS](https://support.webwork-tracker.com/fix-activity-detection-issues-on-mac)   ### Further troubleshooting If completing the above-mentioned steps doesn’t work, you can [contact our support](https://www.webwork-tracker.com/app/support/list) to resolve the issue. ### Which tracker mode should you use? Silent, Visible, or both? URL: https://support.webwork-tracker.com/which-tracker-mode-should-you-use-silent-visible-or-both Summary: Optimize team productivity with WebWork Tracker. Understand Visible, Silent, and Visible & Silent modes, and choose the best fit for your team's workflow.   When using WebWork Tracker, selecting the appropriate tracking mode can significantly impact your team’s workflow and overall productivity. WebWork provides three distinct tracking modes—Visible, Silent, and Visible & Silent—each designed to meet different workplace needs and scenarios. Let's explore each mode in detail and clarify when to best utilize them. Both the Visible and Silent tracker monitor the same data, activity, and screenshots. The Visible Time Tracker is the Desktop Time Tracker everyone can install on their devices and manage it themselves. The Silent Time Tracker is a separate app and is intended to be installed on company devices. It can only be accessed and managed by an admin. When installed on company computers, it cannot be accessed or managed by employees as it has no interface or sign of running. To choose or change your workspace's tracker mode, navigate to **Settings > Tracker > General**. Here, you can easily select the mode that best fits your team's needs. ![WebWork Silent, Visible and Visible & Silent Tracker Modes](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jul-16-2025-07-30-23-6863-AM.png) ### 1. Visible Mode **What is Visible Mode?** Visible mode actively involves users in the tracking process. Users see the tracker running, displaying information such as tracked time, tasks being worked on, and productivity indicators. The users can start and stop the tracker (if they have permission) as well as take breaks. **When to Use Visible Mode:** - **Transparency and Trust Building:** When transparency is paramount, visible mode reinforces trust between management and team members by clearly displaying monitoring activity. - **Self-Management:** Visible mode is perfect for encouraging employees to stay mindful of their productivity and manage their time independently. - **Project Management:** Ideal for teams collaborating on tasks requiring constant tracking updates for seamless coordination. ### 2. Silent Mode The **Silent Tracker** is a **separate app** from the regular Desktop App and must only be installed on **company-owned devices** and **company computers**. **What is Silent Mode?** Silent mode tracks user activity discreetly in the background without displaying the tracker interface to employees. Team members won’t see the tracker running, but their activity and time will still be recorded. **When to Use Silent Mode:** - **Minimizing Distractions:** Ideal for tasks that require deep concentration without the distraction of monitoring tools visible on screen. - **Trust-Based Remote Work:** Suited for teams where monitoring needs to be less intrusive and managers prefer evaluating productivity discreetly. - **Performance Auditing:** Useful for occasionally auditing team productivity without influencing natural employee behavior. ### 3. Visible & Silent Mode **What is Visible & Silent Mode?** This hybrid mode allows specific users within the same workspace to utilize the visible tracker, while others use the silent tracker. It provides flexibility to assign monitoring visibility based on individual responsibilities and preferences. **When to Use Visible & Silent Mode:** - **Custom Monitoring Needs:** Ideal for workspaces requiring different monitoring levels for different users, allowing tailored tracking experiences. - **Flexible Oversight:** Suitable for environments where certain team members prefer or require visible tracking, while others benefit from discreet, distraction-free monitoring. - **Adaptable Transparency:** This mode balances transparency and discretion by allowing customization of tracking visibility based on user-specific requirements. ### Conclusion Selecting the appropriate WebWork Tracker mode depends on your organizational culture, the nature of your team’s tasks, and your productivity monitoring goals. Understanding the nuances and benefits of Visible, Silent, and Visible & Silent modes allows you to optimize productivity and create an environment tailored specifically to your team’s needs. ### Which tracker version to download on Windows? URL: https://support.webwork-tracker.com/which-tracker-version-to-download-on-windows Summary: Download and install the correct tracker version for your Windows 64 or 32-bit. Installing the correct tracker version for your Windows is essential for optimal performance and compatibility. Using the wrong version can lead to issues like incompatibility, performance issues, and errors. Therefore, you should first identify your current Windows version. To do so, follow these steps: - Go to Settings (or press **Windows + I** to open it) - Go to **System** **>** **About** - See your version under **System Type **(either 64 or 32-bit) Once you know your current Windows version, download the right **.exe file** from the **[Download page here:](https://www.webwork-tracker.com/download/windows)** 1. Windows 64-bit 2. MSI Installer  3. Windows 32-bit #### What is MSI Installer? You can use the **MSI Installer** to **automatically keep all company devices up to date** with the **latest stable version** of WebWork. Use the link below to deploy the tracker through **Microsoft Intune**, **Group Policy (GPO)**, **SCCM**, or any **custom deployment scripts**: https://www.webwork-tracker.com/tracker/latest/download/windows #### When relaunch as admin? Relaunch the tracker as an administrator in the following cases: - If activity isn’t recorded. - If you’re engaged in work but receive an idle notification. If you're using the latest version, try relaunching WebWork Tracker as an administrator. With this step, the PC will prioritize the app and let it work as it’s supposed to. In system tray icons, click on the app > **Relaunch as Admin** ![relaunch WebWork Desktop Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-16-1.png)       --- ## Browser Apps Learn to effectively use WebWork’s web time tracker and Chrome extension. ### Web Time Tracker (Browser Time Tracking) URL: https://support.webwork-tracker.com/web-time-tracker Summary: Learn how to use the Web Time Tracker on WebWork. Select the project and task and start tracking time in the browser. [video] https://www.youtube.com/watch?v=hyzs0mZwXzY Use the **Web Time Tracker** if you want to track time in the browser and access the dashboard.  To use the Web Tracker, follow these steps: - Go to www.webwork-tracker.com - Sign in or sign up if you don't have an account - Use the tracker widget on top to track time ![Web Time Tracking on WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-22-2025-02-20-11-0269-PM.png) The **Web Time Tracker **allows you to **track time only**. Select the project, task, and write activity description if necessary and start tracking.  To monitor activity, app & web usage, and get screenshots, ensure your team members install and use the [Desktop Tracker](https://support.webwork-tracker.com/webwork-desktop-tracker-features).  When you are tracking time on the Desktop App, web tracking will be disabled. You can always stop the Desktop Tracker and continue tracking on the Web Tracker. Note that to track time in the browser, **Web Tracking** (Browser time tracker) needs to be **enabled** in **Settings > Tracking > Visible and Visible & Silent Mode.** **** *Note: This article covers the settings. For what the browser version includes and how it compares with the desktop and mobile apps, see the [web time tracker](https://www.webwork-tracker.com/web-time-tracker) overview on our website.* ### Chrome Extension URL: https://support.webwork-tracker.com/chrome-extension Summary: With the Chrome Extension time tracker, you can track time on projects and tasks on the web and add activity descriptions. Get WebWork Chrome Extension on th… [video] https://www.youtube.com/watch?v=NzFCo7IyU8U With the Chrome Extension time tracker, you can **track time on projects and tasks** on the web. The Chrome Extension Time Tracker allows you to do the following: - Select task and project - Create tasks - Add time manually - Start and end break - View tracked hours ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-21-595x1024.png) Get WebWork Chrome Extension Time Tracker on the [Chrome Store](https://chromewebstore.google.com/detail/webwork-time-tracker/iicegpchbcgjakgkpdmlaigmhfmioeei). **Tracking** - In the first section you can enable or disable the tracker, track on different projects or tasks, write activity description as well as see other information such as your tracking location (office or remote), workspace time and how many hours you have tracked on the current week. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-22-590x1024.png) **Overview** - This section gives you a more detailed breakdown of your time, such as how much time you have spent on breaks and work or your status of lateness. In the bottom part of the extension you see the tracked hours for each day of the week in a graph. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-23-588x1024.png) **Project** - Project and task management is available in the Chrome extension too. All you have to do is go to the third section of the extension and select the specific project that you want to track on. Additionally if you have selected any project, in the top part you will also see the total hours for the current day and current week you have tacked on the selected project. You can also track your break usage in this section. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-24-586x1024.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-25-592x1024.png) **Tasks** - Based on the project that you have selected in the project’s section you can also see the tasks created under that projects in the “Tasks” section. You will have two views: “My Tasks” where the tasks created by you or assigned to you are available, and “All Tasks” where all the tasks are visible under the selected project regardless of whether those are assigned to you or no. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-26-590x1024.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-27-594x1024.png) You can also select another project from the relevant bar. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-28.png) **Time** - You can see your timecard with all the information regarding the time you have tracked, with all the entries and gaps, which you can edit or delete, as well as you can add manual time. In order to see the information for other dates you should change the date from the top part of the extension. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-29-585x1024.png) --- ## Mobile Apps Use WebWork mobile apps for iOS and Android, including time tracking. ### Android App Functionalities URL: https://support.webwork-tracker.com/android-app-functionalities Summary: The WebWork mobile application for Android enables users to manage time tracking directly from their phone, by downloading it from the Google Play. The WebWork mobile application for Android enables users to manage time tracking directly from their phone, by downloading it from the Google Play. However, note that the owner or the executive managers of the workspace should enable the Mobile tracking from their side for the users to be able to track from their mobile: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-28-1024x433.png) In the mobile Android application the following sections are available: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-29-707x1024.png) In the first section you can see information about the workspace (such as workspace name and time), the projects and tasks on which you can track time, write activity descriptions, manage your tracked time so far during the current week (if the specific project also has weekly limit it is visible as well). Additionally, if you also are tracking on another tracker (such as desktop, web or extension) you can see information regarding the tracking — which project and task the other tracker is running on. Note that in order to start the tracker on your mobile app, other trackers should be disabled. Ultimately, you can switch the tracker on by clicking on the pause button in the bottom part of your screen. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-30-707x1024.png) In the overview section you can see your tracked time on all devices so far for the current week and the current day. Additionally, some information is displayed about your attendance (clock-in time and status). ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-31-707x1024.png) In the second section you have two view options: Projects and Breaks. - Projects - Here yօu can see all the projects that you are assigned to and can clock on those projects and track on them. - Breaks - This section helps to see all the break policies assigned to you and hence you can have a look at the time spent on breaks on that day or for the current week. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-32-707x1024.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-33-707x1024.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-34-707x1024.png) - Time Editor - Here you see the timecard of the day: session per session indication of your work. If your tracker was paused during the working day and restarted after some minutes, you can see the pause under this section. If you have permission, you can also edit or delete the time entries. Additionally, if you need to add manual time, you can do that by clicking on the **Add Time** button above. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-35-707x1024.png) If you clicked on the **Add Time** button, you will have to fill the window shown in the screenshot (the time you are adding, the project and task for which you are adding the time as well as some additional notes if needed): ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-36-886x1024.png) - Geolocation tracking WebWork Mobile application gives opportunity to track geolocation. To switch this feature, click on **Settings,** then switch on the toggle **Location Collection,** allowing GPS data collection while tracking. Also, make sure to give permission to WebWork to access your geolocation. You should do that from your system settings. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-37-461x1024.png) - Other If the device Internet connection is lost, WebWork still will continue tracking offline. Hence, no information is lost during this time, as soon as the device is back to online mode, the data is synced. ### How to Check Your Tracking Status and GPS Status on Mobile If you want to verify whether your time tracking or GPS is active on the mobile app, you can do so in just a few steps. **Step 1: Open the Menu** Tap the **hamburger menu icon** (three horizontal lines) in the top right corner of the Home screen. **Step 2: Access Status Options** From the menu, you will see the following options: - **Switch Workspace** — if you are a member of multiple workspaces, you can use this option to switch between them and track time on the relevant one - **Refresh Data** — if a recent change in your workspace is not reflecting on your end, tap this to manually refresh and pull the latest data - **Tracking Status** — to check your time tracking activity - **GPS Status** — to check your location tracking activity #### Tracking Status Once you tap on **Tracking Status**, you will see: - **Time Tracking** — shows whether tracking is currently active or inactive - **Server Connection** — shows whether your device is connected to the server (Online/Offline) - **Work Time Status** — displays a breakdown of time tracked per project, including Server, Pending, and Offline time - **Break Time Status** — displays break time split by break type ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-38-461x1024.png) #### GPS Status Once you tap on **GPS Status**, you will see: - **Location Permission** — if denied, you will see an **Enable Location Access** button to grant the necessary permissions - **Workspace GPS** — shows whether GPS is enabled for your workspace - **Time Tracking & GPS Recording** — shows whether these are currently active - **GPS Activity** — shows the last recorded location and any pending uploads - **Sent to Server** — shows how many GPS data points have been successfully uploaded **Note:** If GPS Recording shows as Inactive, make sure to enable Location Access and ensure time tracking is running. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-39-461x1024.png) ### iOS App Functionalities URL: https://support.webwork-tracker.com/ios-app-functionalities Summary: The WebWork mobile application for iOS enables users to manage time tracking directly from their iPhone, by downloading it from the App Store. The WebWork mobile application for iOS enables users to manage time tracking directly from their iPhone, by downloading it from the App Store. However, note that the owner of the workspace should enable the Mobile tracking from their side for the users to be able to track from their mobile: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/05/image-1024x433.png) In the mobile iOS application the following sections are available: - Home ![](https://support.webwork-tracker.com/wp-content/uploads/2026/05/image-1-670x1024.png) In the first section you can see information about the workspace (such as workspace name and time), the projects and tasks on which you can track time, write activity descriptions, manage your tracked time so far during the current week (if the specific project also has weekly limit it is visible as well). Additionally, if you also are tracking on another tracker (such as desktop, web or extension) you can see information regarding the tracking — which project and task the other tracker is running on. Note that in order to start the tracker on your mobile app, other trackers should be disabled. Ultimately, you can switch the tracker on by clicking on the pause button in the bottom part of your screen. - Overview ![](https://support.webwork-tracker.com/wp-content/uploads/2026/05/image-2-670x1024.png) In the overview section you can see your tracked time on all devices so far for the current week and the current day. Additionally, some information is displayed about your attendance (clock-in time and status). - Projects ![](https://support.webwork-tracker.com/wp-content/uploads/2026/05/image-3-670x1024.png) In the second section you have two view options: Projects and Breaks. - Projects - Here yօu can see all the projects that you are assigned to and can clock on those projects and track on them. - Breaks - This section helps to see all the break policies assigned to you and hence you can have a look at the time spent on breaks on that day or for the current week. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/05/image-4-670x1024.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/05/image-5-670x1024.png) - Tasks - You can see either the tasks that you are assigned to (in the **My Tasks** section), or all the tasks under the selected project, if you have permission (in the **All Tasks** section). You can also change the status of the task by clicking on the status button and choosing the necessary status. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/05/image-6-670x1024.png) - Time Editor - Here you see the timecard of the day: session per session indication of your work. If your tracker was paused during the working day and restarted after some minutes, you can see the pause under this section. If you have permission, you can also edit or delete the time entries. Additionally, if you need to add manual time, you can do that by clicking on the **Add Time** button above. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/05/image-7-670x1024.png) If you clicked on the **Add Time** button, you will have to fill the window shown in the screenshot (the time you are adding, the project and task for which you are adding the time as well as some additional notes if needed): ![](https://support.webwork-tracker.com/wp-content/uploads/2026/05/image-8-886x1024.png) - Geolocation tracking WebWork Mobile application gives opportunity to track geolocation. To switch this feature, click on **Settings,** then switch on the toggle **Location,** allowing GPS data collection while tracking. Also, make sure to give permission to WebWork to access your geolocation. You should do that from your system settings. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/05/image-9-470x1024.png) - Other If the device Internet connection is lost, WebWork still will continue tracking offline. Hence, no information is lost during this time, as soon as the device is back to online mode, the data is synced. You can enable face ID for WebWork from the settings as well: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/05/image-10-876x1024.png) By enabling the following setting, you give permission to WebWork to show live tracking data (such as tracked hours so far) on the locked screen. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/05/image-11-876x1024.png) The same feature also indicates that you’re tracking in the dynamic Island when your phone is active. If this toggle is on, and you also enabled your location tracking, then by having **Show Timer in Island** setting on, you can also see your tracked time so far in the dynamic island. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/05/image-12-876x1024.png) ### Kiosk Mode You can access kiosk mode on your IOS Mobile application. Kiosk mode is a shared time-tracking interface designed for workplaces where multiple employees record their attendance and work activity, you can read more about it [here](https://support.webwork-tracker.com/kiosk). This is available on your device, to access which you should click on the three lines at the top of your screen and select **Switch to Kiosk Mode:** ![](https://support.webwork-tracker.com/wp-content/uploads/2026/05/image-13-526x1024.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/05/image-14-503x1024.png) You will see all the kiosks in the workspace, pick the one that you need and then either keep the badge near it or write the PIN: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/05/image-15-749x1024.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/05/image-16-472x1024.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/05/image-17-504x1024.png) Here you go, you can now see the kiosk! You can clock in and track, switch between projects and tasks or take breaks: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/05/image-18-500x1024.png) ### GPS Tracking URL: https://support.webwork-tracker.com/gps-tracking Summary: Use WebWork Mobile Apps to track employee geolocation. Install the Mobile Time Tracker, give it permission to track location, and start tracking time.     [video] https://www.youtube.com/watch?v=qjEb3GkrM3I To use GPS tracking by WebWork on your mobile device, follow these steps: 1. Install WebWork Mobile App (from [AppStore](https://apps.apple.com/us/app/webwork-time-tracker/id1107028746) or [Google Play](https://play.google.com/store/search?q=webwork+time+tracker&c=apps&hl=en)) 2. Open the app and sign in 3. Give the app permission to use your location 4. Start tracking time *Permission settings on Android* ![GPS permission to WebWork on Android](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_20250429-172956.png) *Permission settings on iOS (iPhone, iPad)* ![GPS permission to WebWork on iOS (iPhone, iPad)](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Image-from-iOS.jpg)       ### Key Functionalities of the Mobile App URL: https://support.webwork-tracker.com/mobile-tracker Summary: The mobile time tracker enables tracking time on projects and tasks, writing activity descriptions, and monitoring employee geolocation. Note that to be able… The mobile time tracker enables **tracking time on projects and tasks**, **writing activity descriptions**, and **monitoring employee geolocation**. Note that to be able to track on the mobile app, the workspace owner should enable it in the settings. 1. To get the mobile app, go to [www.webwork-tracker.com/download-tracker](http://www.webwork-tracker.com/download-tracker) and download it for your mobile OS.  2. Open the app and **Sign in**. ![WebWork Mobile Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Sign-In.jpg) 3. If you want to start tracking, choose a project and tap **Start**. Make sure the tracker is not active on the web or desktop versions and that you keep it active in the background on your mobile device. ![track time on mobile time tracker app](https://support.webwork-tracker.com/wp-content/uploads/2026/04/track-on-mobile.jpg) 4. In order for geolocation to work, you need to give the WebWork Mobile App permission to use your device location.  --- ## Timesheets Manage, approve, and edit tracked hours with full transparency. ### How do I add time manually? URL: https://support.webwork-tracker.com/how-do-i-add-time-manually Summary: Learn how to add time manually in WebWork Time Tracker. Use the Time Editor if you have permission, or submit a Time Request for manager approval. ## You can add time manually either by using the Time Editor (if you have permission) or by submitting a Time Request (if you don’t). #### Using the Time Editor If you have permission, open **Timesheets → Time Editor** and add or adjust your hours directly in List, Daily, or Weekly view. [Learn more about the Time Editor →](https://support.webwork-tracker.com/time-editor) #### Using Time Requests If you don’t have permission, go to **Timesheets → Time Requests**, click **+ Add Time**, fill in the details, and wait for manager approval. [Learn more about Time Requests →](https://support.webwork-tracker.com/time-requests) ### Time Edit Log URL: https://support.webwork-tracker.com/time-edit-log Summary: See all time edits in your workspace in the Time Edit Log report. Includes time changes such as time entries, edits, and deletion by members. [video] https://www.youtube.com/watch?v=TYY960fvYpg You can see all the time changes made in your workspace in Time Edit Log.  Go to **Timesheets > Time Edit Log** In the report, you can see time edit logs such as time entries added, edited, or deleted by members, both for themselves and for others.  The** initiator column** shows the member who made the time edit and the **member column** who approved it.  ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-22-2025-01-19-02-5830-PM.png) Feel free to select what columns to see in the report by clicking Columns and choosing from:  - **Member** - **Time Entry Date** - **Action** - **Previous Time** - **New Time** - **Project** - **Task** - **Activity Description** - **Initiator** - **Change Date** - **Source**   ### Time Editor URL: https://support.webwork-tracker.com/time-editor Summary: Explore the Time Editor in WebWork. Learn how to edit the tracked time data of your workspace members. [video] https://www.youtube.com/watch?v=5v744exfWFk To edit time, 1. Go to** Timesheets **> **Time Editor **in the sidebar On Time Editor, you can edit various details of tracked time. These include the **start **and **end times** of intervals, **activity descriptions**, **tasks**, and **projects**.  ### List, Daily Calendar, and Weekly Calendar views The **Time Editor **offers three views: - List - Daily Calendar - Weekly Calendar ![Time Editor in WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jul-25-2025-02-48-36-9874-PM.png) To edit time in the **Daily Calendar** and **Weekly Calendar** views, click on the time interval you want to change. # Smart Fill Smart Fill option is available starting from the Plus plan. If you did not have time to write activity descriptions, or track on the necessary project and task, you can use the Smart Fill option to have the needed fields filled in. This feature is powered by WebWork AI, and fills in the gaps based on its analysis of your used apps and websites, activity. Firstly, click on the button: ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-5-1024x257.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-6.png) Then, checkmark all the fields that you need to fill (note, that if the tasks or projects are not created prior to this, those fields will remain blank): As you see, the activity description fields is filled in now, according to what I was doing during the mentioned time, nonetheless the tasks section appears to be the same (even though I checkmarked it as well), since I have not created any tasks under the current project. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-7-1024x256.png) ### Time Requests URL: https://support.webwork-tracker.com/time-requests Summary: Learn how to add or request time addition on WebWork when you haven't tracked time on the tracker. [video] https://www.youtube.com/watch?v=dYpB1jWG9FA In case you or a workspace member worked away from their device and didn't track the time with the tracker, you can add or request time addition.  ### Who can add time without requesting? The Workspace Owner can set who can add time without requesting.  Go to **Settings** > **Timesheet** > **Who can edit time **and select the member types **** The other roles will have to request time which you will need to approve or reject. ### How to request time?  If you do not have permission to add or edit time without requesting, you have to request time addition and wait for approval. To request time, 1. From the Sidebar, go to **Timesheets > Time Requests** 2. Click **+Add time** from the top right-hand corner 3. In the open window, fill out the fields like project, task, time zone, and time 4. Click **Request** Now you need to wait for your request to be approved by the Workspace Owner or Executive Managers. When approved, the requested period will be added to your timeline. Another way of requesting time is right from the desktop app. In order to request time without entering your dashboard click on the Add and edit time section on your desktop app (the section with the time icon). Then click on Request time. Note, that if you are under one of the selected roles that can add time without requesting (such as Executive Manager), then this button will be Add time instead of Request time. Hence, you can add/request your time directly from the desktop app. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-29-2025-10-41-45-4265-AM.png) In case you want to add time for a specific task or project you can click on the pencil icon next to the project: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-29-2025-10-41-58-1747-AM.png) then fill the necessary information: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-29-2025-10-42-10-0146-AM.png) ### Timesheet Approval URL: https://support.webwork-tracker.com/timesheet-approval Summary: Enable timesheet approvals to review and approve timesheets manually. Learn how to assign timesheet approvals, set the pay period, and review the submitted t… [video] https://www.youtube.com/watch?v=5v744exfWFk Available on Plus and Premium plans. When you enable **Approvals**, timesheets will require your manual approval after workspace members submit them.  To enable **Timesheet Approvals**, go to **Timesheets>Timesheet Approval** and **Assign approvals.** **** Select the members whose timesheets will need to be approved, the pay period, and when this feature will take effect.  ### My member can’t submit or edit their time — what to check If a member says they can’t submit or edit time, it’s almost always one of these: - **They submitted the timesheet early.** Once a timesheet is submitted, the member can’t track or add more time until the end of the pay period. If it was accidental, they can unsubmit it — under the **Submitted** tab, click the three-dot icon → **Unsubmit**. (See *How to unsubmit timesheets?* below.) - **Their role isn’t allowed to edit time directly.** Only roles selected under **Settings → Timesheet** can edit time without requesting. Non-selected roles have to use Time Requests. Tick their member type and click **Save** to grant permission. (See *Time Editing Permissions* in [View & Edit Timesheets](https://support.webwork-tracker.com/view-edit-timesheets).) - **Edit Description is set to required.** If your workspace has time-edit descriptions set as required, members are prompted to enter a reason before saving — make sure they’re filling it in. ### Pay Period Types You can select the pay period to be: - Daily - Weekly - Bi-weekly - Twice a Month - Monthly - Custom **Custom pay period** gives workspace members flexibility and allows them to submit timesheets of **any date range **with a** Submit **button available right on the **Timesheets** page. ### How to approve timesheets?  To approve submitted timesheets, go to Timesheets>Timesheet Approval. In the Submitted tab, you will see all the submitted timesheets with respective pay periods. **To view** the timesheets before approving, - Click the three-dot icon next to each timesheet  - Click **View** To approve the timesheet in View mode, click the **green Approve button**. ![Submitted Timesheet View in WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_315.png) To approve them without viewing, in the Submitted tab, click the three-dot icon and Approve. ![Approve Timesheets on WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_316.png) ### Who can approve timesheets? To select who can approve timesheets in your workspace, - Go to** Settings>Timesheet ** - Under **Who can approve timesheets? **select the members ![Who can approve timesheets in WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_317.png) ### Emails to Submit Timesheets When timesheet approval is enabled, members will receive an email reminding them to submit their timesheets. ### Emails to Approve Timesheets When a timesheet is submitted, members who have permission to approve timesheets will receive an email reminder to approve the timesheet. ### Autosubmit of Timesheets  When you enable Autosubmit, the timesheets will be submitted automatically according to the set pay period.  To enable autosubmit: - Go to **Settings>Timesheet** - Enable the toggle for **Automatically submit timesheets for approval** ![Automatically submit timesheets for approval on WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_318.png) ### How to unsubmit timesheets? To cancel a timesheet's submission, under Submitted tab, click the **three-dot icon** and **Unsubmit**. ![How to unsubmit a timesheet](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_319.png) ### Can I revert or edit approved timesheets? No, you cannot revert or edit approved timesheets as timesheet approval is irreversible. Once approved, you cannot revert or edit the approved timesheet. That's why we recommend you verify it before submitting. If you think you may need to make changes later, leave it in Submitted state, or have the member unsubmit and resubmit. ### How to turn off Timesheet Approval for a member? To turn off or edit the details of timesheet approval for a member, you can do so in **People > Members > selected member > Billing**. ![Timesheet Approval Member Settings on WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_321.png) ### Why can't I track or add time after submitting a timesheet?  When you submit a timesheet earlier than the end of the pay period, you cannot track or add time until the pay period is up.  If you submitted by accident, you can unsubmit the timesheet and continue tracking time. ### Autoapproval of Timesheets Enabling autoapproval means once timesheets are submitted, they will be approved. You will no longer have to approve them manually. To enable autoapproval, go to **Settings > Timesheet > Automatically approve submitted timesheets. ** ### Can I unapprove a timesheet or edit an approved timesheet? URL: https://support.webwork-tracker.com/can-i-unapprove-a-timesheet-or-edit-an-approved-timesheet Summary: Timesheet approval is irreversible. Once a timesheet is approved, you can't edit it. You can unsubmit it and make changes but only before it is approved. No. Once a timesheet has been approved, you cannot edit or revert it. Approved timesheets are considered final and are typically used as the basis for payroll and invoicing. > **Caution:** **Approval is irreversible.** Once a timesheet is approved, it cannot be unapproved, reverted, or edited. Verify the timesheet carefully before approving. You can make changes to submitted timesheets before they are approved. **If the Timesheet Hasn't Been Approved Yet** The only way to make changes after submission but before approval is to unsubmit the timesheet. This returns it to draft state so the member can make corrections and resubmit. To unsubmit a timesheet: - Go to **Timesheets > Timesheet Approval.** - In the Submitted tab, click the three-dot icon next to the timesheet. - Select **Unsubmit.** Once unsubmitted, the member can edit their time and resubmit for approval. For full details, see [Timesheet Approval](https://support.webwork-tracker.com/timesheet-approval). **If the Timesheet Has Already Been Approved** There is no way to undo an approval. If the approved timesheet contains an error, the recommended steps are: - Contact your workspace Owner or Executive Manager to determine the best course of action. - Any corrections to tracked time going forward will need to be made manually in agreement with the approver. ### View & Edit Timesheets URL: https://support.webwork-tracker.com/view-edit-timesheets Summary: Learn how to view and edit timesheets in WebWork Time Tracker. Add time and breaks, edit time logs, and save the changes. [video] https://www.youtube.com/watch?v=hIA1eqI_nVk On **View & Edit Timesheet**, you can  - see the tracked hours for each day - add time and break - export the timesheet as CSV, XLSX, or PDF - edit the timesheet ### How to add time?  You can add time in two ways: 1. with the button +Add time 2. with the plus icon on each time log ![view & edit timesheets in WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jul-25-2025-08-28-54-4774-AM.png) The **plus icon** let's you add additional time entries for each day. Fill out the **time**, select the **project and task**, and add **activity description** if necessary. Click the **check icon** to save the added time.  ![add time to the timesheet in WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jul-25-2025-08-59-24-0581-AM.png) Similarly, the **+Add time** button allows you to add both time and break.  Select the **date**, the **project and task**, add the **time and description** and click **Add**. ![add time and break in WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jul-25-2025-09-07-28-6625-AM.png) To add break, click the **Break** tab, select the date, break policy, and time, and click **Add**. ![add break in WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jul-25-2025-09-13-35-7642-AM.png) ### How to edit time?  To edit time in the timesheet, click the **Edit** button in the top right corner. Each time log will become editable and you can edit the tracked hours, change the project, task, and the activity description. To save the edits, click **Save changes**.  To cancel, click **Back to view**. ![Edit time in WebWork timesheets](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jul-25-2025-10-55-55-5531-AM.png) ### Time Editing Permissions **Who can edit time?** Apart from the **workspace owner**, there are four member types who can have permissions for time editing: **executive manager, project manager, team manager, and regular user.** To set up their permissions, go to the **Settings** > **Timesheet** page in your workspace, then select the member types you need. Once you've selected the member types, be sure to click the **Save changes** button so the settings are applied. ![screen1-2](https://support.webwork-tracker.com/wp-content/uploads/2026/04/screen1-2.png)   *Please note that selected roles can edit time without having to request. Non-selected roles will have to request. **Who can approve other’s time requests?** Apart from the **workspace owner**, there are three member types who can approve or reject time requests: **executive manager**, **project manager**, and **team manager**.  To set up permissions, go to the **Settings** > **Timesheet** page in your workspace, then select the member types you need. Once you've selected the member types, be sure to click the **Save changes** button so the settings are applied. ![screen2-2](https://support.webwork-tracker.com/wp-content/uploads/2026/04/screen2-2.png)   Selected roles can approve and reject time requests of other members. Additionally, you can make a **description for the time editing** a required field, so members will be prompted to write a reason when they add or edit time. ![screen3-1](https://support.webwork-tracker.com/wp-content/uploads/2026/04/screen3-1.png)   ### Time Edit Log The **Time Edit Log** feature is available on WebWork’s **Plus **and **Premium **plans. You can use the **Time Edit Log** to view time entry changes across your workspace, including entries that members have added, edited, or deleted for themselves or on behalf of others. To view that information you can go to the **Timesheets > Time Edit Log** page in your workspace. ![screen4-2](https://support.webwork-tracker.com/wp-content/uploads/2026/04/screen4-2.png) ** ** You can see information about ⬇️ - Members - Time Entry dates - Actions - Previous time - New time - Projects - Tasks - Activity Descriptions - Initiator You can add all the information above via the **Columns **section. ![screen5-1](https://support.webwork-tracker.com/wp-content/uploads/2026/04/screen5-1.png)   --- ## Employee Monitoring Screenshots, app & web usage, activity level tracking, and more. ### GPS Tracking URL: https://support.webwork-tracker.com/gps-tracking-monitoring Summary: Monitor your team’s real-time locations with WebWork GPS Tracking. Track routes, job site presence, and more via mobile. GPS tracking works only when your team members are tracking time through the **WebWork mobile applications** (iOS — iPhone, iPad — or Android). WebWork offers **GPS tracking** as part of its time tracking solution, giving you an accurate way to monitor your team’s work locations. This feature is especially valuable for **field teams, remote workers, delivery staff, and anyone working outside the office**. With GPS Tracking enabled, WebWork records the **exact location of your team members during tracked working hours** and displays it on an **interactive map** inside your dashboard. This allows you to always know: - Where your employees are while on the clock - The routes they take during work hours - Whether they are at the correct job site or location To access GPS tracking data: - Go to **Monitoring > GPS Tracking**  - Choose one of the three available viewing options: ![](https://support.webwork-tracker.com/wp-content/uploads/2025/09/image-1024x439.png) For step-by-step instructions on enabling GPS Tracking and setting it up for your team, check out this [article](https://support.webwork-tracker.com/gps-tracking). # Geofencing and Job Site Management ***Note: To be able to use this feature you should enable Mobile Tracking from the settings, and GPS Tracking on the mobile. Geofencing is available starting from the Plus plan.*** **A job site** is any physical location where your employees work: a construction site, client office, warehouse, or store branch. You give it a name, set its address, and assign the team members who work there. **A geofence** is an invisible circle drawn around a job site on a map. When an employee's phone crosses that boundary, WebWork automatically detects it and records the entry or exit. Geofencing works through the WebWork mobile app on iOS and Android. When employees have the app running with location tracking enabled, WebWork monitors their position in real time, automatically logging when they enter or exit a geofenced job site, along with exact timestamps and time spent on location. Executive managers or the owner of the workspace can set up a new job site in a few steps. Each site stores its assigned members, location boundaries, and full visit history in one place. 1. Go to **Monitoring** —> **GPS Tracking**. 2. Click on **Manage Job Sites** 3. You can **Add job site** or **Import** if you have a CSV or Excel file with your job sites corresponding to our [template](https://app.webwork-tracker.com/files/job-sites.csv). 4. **Enter the address** — Type the job site address into the location field. The map updates automatically. 5. **Adjust the geofence radius** — Drag the radius on the interactive map to define how large the boundary should be around the site. 6. **Assign team members** — Select the employees who work at this location. Only assigned members are tracked for this site. 7. **Save the site** — The job site is now active and will begin logging visits immediately. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/09/image-1-1024x435.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2025/09/image-2.png) Note, that you can also filter by member or search job sites, if you have already created some: ![](https://support.webwork-tracker.com/wp-content/uploads/2025/09/image-3.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2025/09/image-4.png) Every visit is captured in a structured report. Managers can filter by date range, employee, or job site to quickly spot attendance patterns or missed visits. All activity is also displayed on an interactive map for a geographic overview across all sites. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/09/image-5-1024x343.png) You can also group based on the criteria that you want by dragging and dropping it to the space above: ![](https://support.webwork-tracker.com/wp-content/uploads/2025/09/image-6-1024x518.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2025/09/image-7-1024x520.png) ### Screenshots: Modes, Settings, and Privacy URL: https://support.webwork-tracker.com/screenshots-modes-settings-and-privacy Summary: Learn how WebWork’s screenshot feature tracks time, captures work activity, and keeps data secure with advanced encryption. [video] https://www.youtube.com/watch?v=qiviB1dp4e8 WebWork’s time tracker includes automatic screenshots of your desktop during tracked time, helping monitor work efficiently and securely. ### How Screenshots Are Captured For members to capture screenshots, they need to track time using the **Desktop Application**. If they use any other method of tracking time (such as the Web Tracker or Extension), screenshots will not be captured.  ### Screenshot Modes There are several settings available to customize screenshots. You can adjust the frequency, choose the screenshot mode, and set other preferences depending on your workspace’s needs by going to **Settings, **then **Screenshots.** ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-03-2026-12-01-53-3456-PM.png) There are **three**** criteria for screenshot adjustments **available for the workspace. The default mode is set at the **workspace level**, which applies when you create projects and assign users. However, you can override this default for individual projects or users if needed. 1. **Screenshot/Video/Off** Screenshot - A normal screenshot is taken. You can have up to 10 screenshots per 10 minutes (up to 3 under **Pro **plan, and up to 10 under **Plus **or **Premium** plan).  Video - The videos are like a GIF composed of screenshots. You can have up to 5 video screenshots per 10 minutes. Videos are available only under **Plus **or **Premium **plans. Off - No screenshot or video will be taken                                         2. **Visible/ Background** Visible - Whenever a screenshot/ video is taken, a notification appears in the bottom-right corner, allowing members to preview it. Background - The screenshot/video is taken, however no notification appears warning the user about it. The action is processed in the background. This ensures less distraction but still provides monitoring                                 3. **Blurred/Non blurred** Blurred - The captured image/video is blurred for added privacy. You can also choose the blur level in the same section. Non-blurred - The captured image/video is fully readable.                                                                     If you do not want video screenshots to apply to the entire workspace, but only to a specific member, project, or contract, you can leave this setting unchanged and adjust it from the relevant section (**Projects**, **Members**, or **Contracts**). **** ### Projects & Contracts  Whenever a project is created and a member is assigned, they will use the **default screenshot mode**. To set a specific screenshot mode for a project, go to **Projects > Projects.** ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-11-2025-02-56-44-3148-PM.png)   Then select the project you want to modify. Open **Properties**, and from there you can either choose a specific screenshot mode or continue using the default mode. From that point on, whenever members track time on this project, it will follow the selected screenshot mode. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-03-2026-01-09-34-3902-PM.png) You can also assign a specific screenshot mode to individual members. To do this, go to **Projects > Contracts**, select the member assigned to the project, and set their preferred screenshot mode. Now, whenever this member tracks time on that project, it will use the mode you specified.     ### Where to View Screenshots There are two ways to view screenshots. The first is directly through the **Desktop Application**. From the Screenshots section, members can view only their own screenshots. By clicking on a specific image, they can open it in detail. It’s also possible to select and delete individual screenshots, or even remove them all at once. Keep in mind that deleting a screenshot will also delete the related time entry. ![Desktop Tracker Screenshot Deletion](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-11-2025-06-05-14-4176-AM.png) The second way is through the **Web Platform** by going to **Monitoring > Screenshots**. Here, managers can view screenshots of all members. **** At the top of this section, you’ll find a clear breakdown of time, including: - Total time - Tracked time - Manually added time - Idle time - Paid leave - Break time This gives a complete overview of how tracked time is distributed. Below the breakdown, screenshots are displayed either in 10-minute intervals or as a full sequence. By clicking on a screenshot, you can open additional details. These are organized into three tabs: - **Screenshot Details** – shows the actual screenshot itself with the option to delete it (note: deleting also removes the corresponding time entry). - **Activity Description** – provides a minute-by-minute breakdown of activity, including apps, websites, and task descriptions. - **Computer & Tracking Info** – displays: The project being tracked Activity level (mouse movements, keystrokes, and scrolls) The capture interval Technical details of the member’s device, such as operating system type and version, computer name, local and public IP addresses, and tracker version From this section, members can also select specific screenshots (or all of them) to delete or download. ### Security of Screenshots To ensure the highest level of protection, WebWork uses a multi-step encryption system for all screenshots: - **Unique token assignment** – Every screenshot file receives a unique token, acting as its own security guard and ensuring individual protection. - **Advanced encryption** – After tokenization, each screenshot is encrypted using industry-standard methods. This guarantees data security both during storage and while in transit. With these safeguards in place, your screenshots are kept private and secure at all times. ### Website URL Tracking URL: https://support.webwork-tracker.com/website-url-tracking Summary: Track the URLs your workspace members visit during work and view them in the App and Website report. When your workspace members track time using the **Desktop App**, WebWork tracks the **URLs** they visit during work.  To view the tracked URLs of each member, follow these steps: 1. Go to **Reports > Apps & Websites** 2. Click the **Advanced **tab (available on **Plus** and **Premium** plans)  3. Make sure **URL** is enabled in columns  ![URL tracking in WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-10-2025-11-42-59-1336-AM.png) In the URL column, you will see the link of each visited platform if it has a link: ![URL tracking column in App and Website report in WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-10-2025-11-44-10-3025-AM.png)   ### Daily Activity Monitoring URL: https://support.webwork-tracker.com/daily-activity-monitoring Summary: Learn everything about Daily Activity Monitoring in WebWork. Track the activity of your workspace members for each day and every minute. [video] https://www.youtube.com/watch?v=OIuUVoEnTVg ### Viewing daily activity data To view the daily activity monitoring report: - Go to **Monitoring >** **Daily Activity** On Daily Activity, you can view **each member's detailed activity data per minute**. You can also track their activity in each project, again per minute. **For each tracked minute**, you can see data like: - Mouse, keyboard, and scroll usage frequency - Tracked projects and tasks - Activity descriptions - Used apps and websites - URLs - Screenshots - Used tracker version - IP address ![The Daily Activity Monitoring page in WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/DailyActivityMonitoring-1-1.png) **By default, several data columns are hidden**. To view these, click **Columns **in the top right of the page and enable what you want to see. In addition to this, you can also see how much time a given workspace member has tracked in a day. This includes **how much time they added, spent on leave, and were idle.**  ![Tracked time on daily monitoring report with tracked time on WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_230.png) ### Charts Use the charts view to see daily activity monitoring data in charts like line, bar, pie, areas, and treemap. Feel free to customize the charts by selecting your preferred color scheme, what data to display in the chart (e.g. project, task), and what each slice should represent (e.g. total time, activity level). ![Chart view in Daily Activity Monitoring on WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-05-2025-11-59-40-5698-AM.png) ### Filtering daily activity data The Daily Activity Monitoring page offers a few filtering options, including **Member**, **Project**, and **Date**. Changing these will update the page immediately. ### Using WebWork AI WebWork AI in Daily Activity Monitoring gives you personalized summaries, strategies, and analytics about the performance of each employee.  Note that first you need to select the member and date you want to ask WebWork AI about. If you click **Summarize this report**, it will summarize the report of the selected member in the selected date. If you want to ask other questions, click **Ask a question about this report**. Depending on your plan, you get a different number of credits to use with WebWork AI. These credits expire and renew each month. However, you can always purchase extra credits that you can use anytime as they don't expire. **Pro:** 10 credits **Plus:** 25 credits **Premium:** 50 credits **Each credit equals a message you send to WebWork AI.**   ![The summary of the daily activity report of an employee in WebWork.](https://support.webwork-tracker.com/wp-content/uploads/2026/04/daily-activity-summary.png)   ### How do I change the frequency of screenshots? URL: https://support.webwork-tracker.com/how-do-i-set-screenshot-modes Summary: Learn how to set and change the frequency of screenshots in WebWork. You can set them to be captured from 1-10 times per 10 minutes. [video] https://www.youtube.com/watch?v=2GEHvfO87mE To change the frequency of screenshots, go to **Settings>Screenshots**. Under **Set the number of screenshots taken in a 10-minute interval,** you can select the frequency from **1-10** in a **10-minute interval**. ⚡ Note that to set the frequency at more than three, you need to upgrade to Plus and Premium plans. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-29-2025-09-15-53-6955-AM.png)   ### How to download screenshots? URL: https://support.webwork-tracker.com/how-to-download-screenshots Summary: Learn how to download the screenshots of workspace members on WebWork Time Tracker. Plus and Premium users can download screenshots of any date range. **Plus** and **Premium** plan users can download screenshots of **any date range**, while **Pro** plan users can download screenshots of a **single date only**.  [video] https://www.youtube.com/watch?v=2GEHvfO87mE To download screenshots,  1. Go to Monitoring>Screenshots 2. Click Download ### Download Screenshots of a Single Date If you want to download the screenshots of a single date, select the date and click Download. The download will start immediately. ### Download Screenshots of a Date Range If you are a Plus or Premium plan user, you can download screenshots of any date range.  To do so, 1. Click Download 2. Select the date range of your choice 3. Click **Send to email** ![Download Screenshots on WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_333.png) The links to the screenshots will be sent to your email.  Note that the links of screenshots sent to your email are active for 3 days. If the date range is big, it might take up to an hour to receive the links.   ### Real-Time Monitoring URL: https://support.webwork-tracker.com/realtime-monitoring Summary: Learn everything about Realtime Monitoring in WebWork. View real-time reports, filter data, and more. [video] https://www.youtube.com/watch?v=MYpbHWPYLD0 With Real-Time Monitoring, you can see the current status of members, what platforms they are on, what tracker they are using, along with the project and task they are tracking on in real time. To view real-time data in your workspace: - In your dashboard sidebar, click **Real Time** On this page, you can view **real-time statistics of each member **in your workspace: - Online and offline statuses  - Work Location (for more information, check out this [article](https://support.webwork-tracker.com/office-and-remote-work-detection)) - Current project and task each member is working on - Type of tracker used by each member - Members who are absent or on leave - Productive, neutral, and non-productive members - Activity description **Note**: this page updates constantly as it displays data in real-time To **customize the view** of the report, click **Columns** and enable or disable the columns you need. ![Real-Time Columns](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-10-2025-12-20-01-7306-PM.png) To sort the data on the **Realtime Monitoring **page, simply click on the title of the column of your choice. ![Real-Time Monitoring Sorting Data](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-10-2025-12-23-42-4335-PM.png) ### Filtering real-time data The **Realtime Monitoring** page offers several filtering options: - Members - Projects - Titles - Statuses - Productivity labels ### Smart Monitoring URL: https://support.webwork-tracker.com/smart-monitoring Summary: Learn how to use the Smart Monitoring feature. WebWork AI analyzes member performance and categorizes the analysis into types. [video] https://www.youtube.com/watch?v=0aWyRQClJ8M **Smart Monitoring** is available as an **add-on** priced at **$2.50** per member/month.  In Smart Monitoring, [WebWork AI](https://support.webwork-tracker.com/what-is-webwork-ai) analyzes member data and highlights performance areas that require attention.  It categorizes performance according to the following types: - Positive Neutral Attention Needed Negative Irregular Activity Risk To view the details for each member's analysis, click the eye icon on the right. ![View Smart Monitoring details in WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jul-18-2025-02-35-12-1172-PM.png) The details will show why exactly attention is needed in this member's performance. ![Details in Smart Monitoring on WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jul-18-2025-02-38-55-4575-PM.png) For a quick glance, use the **Short Summary** column. It summarizes the details into one phrase so you don't have to read the details. ![Smart Monitoring Short Summary on WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jul-18-2025-02-43-33-5183-PM.png) Receive Emails and Notifications with Smart Monitoring Analysis You can select to receive emails or notifications with your preferred type of smart monitoring data.  1. In the **Smart Monitoring** page, go to **Configuration** 2. Check the boxes for those **types of analyses** that you want to receive either as an **email** or a **notification** ![Receive Notifications with Smart Monitoring Analysis on WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jul-18-2025-02-59-51-6613-PM.png) ### Unusual Activity Detection URL: https://support.webwork-tracker.com/unusual-activity-detection Summary: Unusual Activity Monitoring shows you deviations in employee activity measured in several metrics. Learn how it works and how to use it. [video] https://www.youtube.com/watch?v=7Y56t52tAC8 **Unusual Activity Detecting** is included in the **Premium** plan. Unusual Activity Detecting shows you deviations in employee activity measured in several metrics. These are measured in** instances**—an individual time period where unusual activity is found. See Unusual Activity in Monitoring > Unusual Activity. - **High activity** Unusually high activity is flagged when a member’s average activity stays above **95%** for **at least 45 minutes**. While short bursts of high activity can be normal during focused work, maintaining such intensity for longer periods is rare and may indicate artificial input.**** - **Consistent activity** Unusually consistent activity is flagged when a member’s **average activity rate** shows very little variation over time which can be a sign of scripted or artificial input. Unusually consistent activity is detected when: - The activity level fluctuates by 4% or less over a continuous 60-minute period, or There is no fluctuation at all (0%) for 30 minutes or more Note that while steady activity is expected during focused work, long periods of near-identical activity levels can be uncommon and may warrant review. - **Low keyboard input** Low keyboard input is flagged when a member uses the mouse consistently, but the keyboard activity remains at or near **0% for an extended period** — suggesting unusually unbalanced input behavior. Here is the detection logic behind: - For a continuous duration of 60 minutes or more Keyboard activity is ≤ 2, Mouse activity is 10+ in average per minute for this duration - **Low mouse input** Low mouse input is triggered when a member shows consistent keyboard activity but minimal or no mouse usage over an extended period. While some tasks (e.g., coding or writing) are keyboard-focused, a complete lack of mouse interaction may indicate unbalanced or scripted input. - For a continuous period of 60 minutes Mouse activity is ≤ 2 Keyboard activity is 10+ in average per minute for this duration - **No breaks** No breaks is flagged when a member tracks time for more than 4 consecutive hours without recording any minute with activity level below 10%. - **Total instances** Total instances shows the cumulative number of unusual activity cases. Let's say a member has shown one instance in **unusual activity in high activity **and one instance in **consistent activity**, the total instances will be **2**. - **Total time** **Total time **shows the duration of all instances combined together.       ### Why are screenshots not displaying? URL: https://support.webwork-tracker.com/why-i-dont-see-screenshots Summary: Learn how to fix the issue of screenshots not displaying correctly on WebWork TIme Tracker. This Help article covers possible reasons and offers solutions. If screenshots are missing, not displaying, or displaying a white or black screen, there might be a couple of reasons behind it. A couple of things to remember about screenshots: - Screenshots are captured by the [Desktop Time Tracker](https://support.webwork-tracker.com/desktop-app-overview) only. The other trackers (mobile, web, and extension) do not take screenshots. - Video screenshots are available on the Plus and Premium plans. - Idle time intervals show no screenshots by design. ### What to do if screenshots are not displaying? - If a screenshot is white with Extension written on it, it means the extension time tracker was used during that period. - If a screenshot is white with Web written on it, it means the web time tracker was used during that period. - If there are **no screenshots** or they are **black** or **white**, it might be due to disabled permissions. To resolve it, see the help articles for your OS: [Linux](https://support.webwork-tracker.com/how-to-fix-black-screenshots-on-linux), [Mac](https://support.webwork-tracker.com/fix-screenshot-issues-on-mac), and [Windows](https://support.webwork-tracker.com/how-to-fix-missing-screenshots-on-windows). If you have a Regular User role and cannot view your own screenshots, the permission to view might be disabled by your Workspace Owner or Executive Managers. ![WebWork Screenshot monitoring Interface](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jul-10-2024-09-53-29-7304-PM.png) ### Will WebWork take screenshots of all monitors if there are several? URL: https://support.webwork-tracker.com/will-webwork-take-screenshots-of-all-monitors-if-there-are-several Summary: You can enable your workspace members to select which monitors WebWork should track. Go to Settings>Tracker and enable Allow workspace members to select w… [video] https://www.youtube.com/watch?v=9dTn8jSP9c0 You can enable your workspace members to select which monitors WebWork should track. Go to **Settings > Tracker > Desktop Software Tab **and enable **Allow workspace members to select which monitors to track**.  ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-10-2025-12-34-47-6414-PM.png) However, if this setting is off, the tracker will track all monitors by default. **How to select monitors?** To adjust monitor settings, open the Desktop Application and navigate to **Settings**. In the Monitors section, you can select the number of monitors you want to capture. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-10-2025-12-37-59-0539-PM.png) Now WebWork will track the selected monitors. --- ## Reports & Insights Use reports and analytics to track progress and make data-driven decisions. ### Unified Reporting URL: https://support.webwork-tracker.com/unified-reporting Summary: If you want to view all the reports for a specific title, member, project or team, go to Unified Reporting by following these steps. In order to see all the reports for a specific member, title, team or project in one place, you should: 1. Go to **Reports** section 2. Click on the **Unified Reporting** subsection     Depending on which team’s, project’s, member’s or title’s reports you want to view, you can filter by **Member/Team/Title/Project.** This filter is situated next to **Unified Reporting**. This way you will have access to all the reports about finance, time-tracking, attendance, activity level and more in one centralized location for that specific category. You should click on the relevant section under **Unified Reporting** to be able to see the particular reports.     You have also section specific filter options which can help you to access the necessary information in an easier and time-efficient way. Based on the section you are studying (e.g., **Tracked Hours, Timeline, Attendance…)** these filters may be different. For instance, for the **Billable Hours** report, you can have a **Payment Method** filter, which, however, is absent when viewing the **Tracked Hours** report.     For each section under **Unified Reporting,** you can view the information in either table or chart format. To customize it, click the button under **Export** and choose the way you want the information to be displayed.                         You can download these reports by clicking **Export** and then select the desired file format.                                       If you are a **Plus** or a **Premium** user, you can also: 1. Share these reports with the WebWork link, even for people who do not have a WebWork account, by clicking **Send** and copying the given link or by entering the recipient’s email address and selecting the preferred file format. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-18-2025-08-08-09-2543-AM.png) 2. Create scheduled reports and receive the reports to your email (or send them to others) based on your selected schedule. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-18-2025-08-08-17-5589-AM.png) **Note:** By sharing, scheduling or exporting any report from **Unified Reporting**, the action will be processed for **only that specific report (e.g. Attendance; Billable Hours),** not to all reports in this section. ### Payroll Report URL: https://support.webwork-tracker.com/payroll-report Summary: The Payroll report shows you the statuses of payments made in WebWork. Learn how to use the report to ensure the payments are completed. **Payroll report** is available on **Plus** and **Premium** plans. [video] https://www.youtube.com/watch?v=HmdSmM7HY0E On Payroll report, you can see all the payments made in your WebWork workspace. You can filter the report by - Members - Teams - Titles - Payment Methods - Payment Status - Source - Currency - Date You can see the status of each payment to make sure it is completed.  You can also expand the report by selecting what columns to include on it: ![Columns in Payroll report in WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-25-2025-07-29-35-2708-AM.png) To view the report in chart view, click the Chart tab. Then select the chart type you prefer—line, bar, pie, area, stream, and more. ![Chart view in Payroll report in WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-25-2025-07-39-34-0447-AM.png) Feel free to customize the chart further by selecting what data it should display, such as payment method, status, and more.  ### Activity Description Reports URL: https://support.webwork-tracker.com/activity-description-reports Summary: Explore activity description reports in WebWork. View what your workspace members were doing while tracking work time and more. [video] https://www.youtube.com/watch?v=EZsWnyxN74E ### Viewing the Activity Description report To view the Activity Description report in WebWork: - In your dashboard, go to **Reports **> **Activity Description** On this page, you can see the activity descriptions your workspace members have entered while tracking time in a specific period. You can also view the type of tracking in the **Methods **column. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-29-2025-08-46-17-3063-AM.png) ** Tip:** If you see a lot of “(no description)” entries, you can enable the activity description reminded your workspace members to enter activity descriptions in **Settings **> **Tracker **> **Configuration**. ### Switching between hours and amounts By default, the **Activity Description** page will show your workspace’s tracked time data for each task. You can also view the amounts earned when tracking each task by clicking **Amount **on the top-left corner of the page. ### Filtering activity description data The **Activity Description** page offers several filtering options, including: - Members - Projects - Date After setting your filters, click **Apply ** in the top-right to see the data according to your set filters. ### Activity Level Report URL: https://support.webwork-tracker.com/activity-level-reports Summary: Learn about the Activity Level Reports of WebWork. View activity level reports, use the charts view, and more. [video] https://www.youtube.com/watch?v=DFQP7Y4f4W0 ### Viewing activity level reports To view activity level reports: - In your dashboard, go to **Reports **> **Activity Level** Here you can view the daily average activity level of your workspace members. By default, the **Activity Level **page will filter and show data from the current week. You can also filter the report by **Project **and **Member**. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-29-2025-08-40-59-6041-AM.png) ### How is activity level calculated? WebWork uses a custom formula to calculate the activity level of your workspace members. It uses the **keyboard**, **mouse**, and **scroll wheel **activity of members for this. To learn how activity level is calculated, view the [How does WebWork calculate activity levels?](https://support.webwork-tracker.com/activity-level) page. ### How to define activity-level ranges? To define the ranges of activity levels for the tracker to use, - Go to **Settings** > **Activity** - Set the slider values to define the three ranges Based on this setting, the tracker will display ctivity reports  in three colors— **red for **l**ow activity level**, **yellow for medium**, and **green for high activity level.** ![The Activity Level slider in the settings of WebWork.](https://support.webwork-tracker.com/wp-content/uploads/2026/04/ActivityLevelReports-1-2.png) ### Sending, scheduling, and exporting reports WebWork allows you to **send**, **schedule**, and **export **your activity level reports.                                      By clicking on the button **Send**, a pop-up will appear on your page with two windows. On the first one you will see written By email. By filling in the necessary information, such as the email address, the subject of the email and message text, as well as selecting the convenient file type for export (CSV or XLSX), you will be able to send the report immediately to the person’s email. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jan-08-2026-08-20-02-4131-AM.png) In the next section you will see the **Copy Link** text. In this case you can simply share the link which will available even for people who do not have a WebWork account. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jan-08-2026-08-20-16-8632-AM.png) Note, that the **Schedule **and **Send **options are available to you of you are a **Plus** or a** Premium** member. ### Charts  Use the Chart tab to view the Activity Level report in charts. Feel free to customize the chart by selecting the type to be line, bar, pie, or calendar and set their details like what data to show. ![Chart view in activity level report in WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-05-2025-12-50-19-3389-PM.png)     ### How does WebWork calculate activity levels? URL: https://support.webwork-tracker.com/activity-level Summary: To calculate employee activity levels, the system needs four types of data: To get the activity level percentage, For example, an employee has tracked 8 hour… Activity Level shows how actively a team member is using their computer during tracked time. WebWork measures three types of input (keyboard strokes, mouse clicks, and scroll actions) and converts them into an easy-to-read percentage from 0% to 100%. #### How is Activity Level Calculated? WebWork uses a two-factor formula that considers both input intensity and active time: **Activity % = Input Score × Active Time Ratio** All input actions are first summed up — keyboard strokes, mouse clicks, and scroll actions combined. Then active minutes are determined by subtracting inactive minutes (time within a tracked interval where no input was detected) from total tracked minutes. From there, input intensity is calculated by dividing total actions by active minutes, giving the average actions per active minute. The Input Score is then calculated by dividing actions per active minute by the Normative Value and multiplying by 100, capped at 100%. The Active Time Ratio is simply active minutes divided by total tracked minutes. The final Activity % is the Input Score multiplied by the Active Time Ratio, capped at 100%. In previous versions, activity was calculated by dividing total actions by total tracked minutes. This meant that a person who worked intensely for 2 minutes but was inactive for 8 minutes within a 10-minute interval could still show high activity. Now, WebWork separates how intensely you work from how much of the time you are actually working, giving a more accurate picture of real engagement. #### What is Activity Sensitivity? Activity Sensitivity is a setting that controls how strictly WebWork measures activity. It determines the Normative Value — the baseline number of actions per active minute that represents 100% input intensity. There are three sensitivity levels: Relaxed (25 actions/min), Normal (50 actions/min), and Strict (100 actions/min). The lower the sensitivity, the easier it is to achieve higher activity percentages. Relaxed is best for roles with less constant typing or clicking, such as designers, managers, or researchers. Normal is suitable for most office and knowledge work roles. Strict is best for roles with constant data entry or high-frequency computer use. #### Activity Level Categories Activity Level is displayed using three color-coded categories. By default, anything below 30% is considered Low and shown in red, 30% to 60% is Medium shown in yellow, and above 60% is High shown in green. These thresholds are customizable via the** Activity Level Range** setting in **Settings**. #### Configuration To configure Activity Sensitivity, go to **Settings **→ **Productivity**, select one of the three sensitivity levels under Activity Sensitivity, and optionally adjust the **Activity Level Range** slider to customize the** Low/Medium/High **thresholds. Sensitivity can also be configured per user, allowing different thresholds for different roles. ### App and Website Usage Report URL: https://support.webwork-tracker.com/app-and-website-usage-reports Summary: Explore the app and website usage reports of WebWork. Track which apps and websites your workspace members used while working, along with the URLs. [video] https://www.youtube.com/watch?v=tM97-hReuZI On **App and Website Reports**, you can see the apps and websites (including URLs) used by your workspace members, their tracked time on them, member activity levels, and more.  ### Viewing app and website usage reports To view app and website usage reports: - In your dashboard sidebar, go to **Reports **> **Apps & Websites** **Note**: to learn more about setting productivity labels for apps and websites, explore the [App and Website Monitoring help page](https://support.webwork-tracker.com/apps-websites-monitoring). ![The filters section of the “App and Website Usage” page in WebWork.](https://support.webwork-tracker.com/wp-content/uploads/2026/04/AppWebsiteReports-1-1.png) You can see the **productivity label** for each app, along with the **activity level**. This is also broken down into **mouse**, **keyboard**, and **scroll wheel** activity.  To see more data, click **Columns **and check the categories you want to be displayed. ![The columns drop-down menu on the “App and Website Usage” page in WebWork.](https://support.webwork-tracker.com/wp-content/uploads/2026/04/AppWebsiteReports-1-2.png) ### Advanced app and website usage reports To view the** URLs **of apps and websites, along with the **Active window title** of each, click the **Advanced tab**. **Advanced App & Website Report** is available on **Plus and Premium plans.** ![Advanced report of App and Website usage with URL tracking on WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-30-2025-10-23-40-6213-AM.png) Let's look at an example: **Active window title:** Hubspot Article Editor **App/Website:** Hubspot CRM **Type:** CRM **URL:** https://app.hubspot.com/knowledge-article **Duration:** 2:48 You can view more information like the number of mouse clicks and keystrokes used on each app/website by enabling the mouse and keyboard from Columns dropdown.  ### Sending, scheduling, and exporting reports Click **Schedule**, **Send**, and **Export** in the top right corner.                                                                            1. Schedule You can schedule your reports to be sent to your email with your desired frequency. Simply choose the export file type, then fill in the information for the email and select the frequency. 2. Send By clicking on the button **Send,** a pop-up will appear on your page with two windows. On the first one you will see written **By email.** By filling in the necessary information, such as the email address, the subject of the email and message text, as well as selecting the convenient file type for export (CSV or XLSX), you will be able to send the report immediately to the person’s email. In the next section you will see the **Copy Link** text. In this case you can simply share the link which will available even for people who do not have a WebWork account. 3. Export With this feature you will be able to download the reports in the format most convenient to you.                                   Note, that the **Schedule** and **Send** options are available to you of you are a **Plus** or a **Premium** member. ### Attendance Report URL: https://support.webwork-tracker.com/attendance-reports Summary: Learn everything about attendance reports in WebWork. View the attendance data of your workspace members and track punctuality with ease. [video] https://www.youtube.com/watch?v=eD9tqSAqlRM ### Viewing the Attendance report To view the Attendance report in WebWork: - In your dashboard, go to **Reports **> **Attendance** On this page, you can see how much time your workspace members have tracked **each day**. By default, you can see detailed tracked time data for a **specific day**. This includes how much time was tracked, how much was added, activity levels, and more. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-29-2025-07-02-50-4612-AM.png) To view attendance data for **multiple days at once**, switch to the **Custom Interval** view by clicking the text in the top-left of the page. Here, you can see when workspace members started and stopped working, along with their total tracked time on multiple days. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-29-2025-07-04-01-5437-AM.png) ### Daily Extra Hours, Outside/Inside Working Hours If you want to see how much time your employees spent working extra hours, what percentage of their work time is inside and outside of their shift, you can switch on these columns. **Daily Extra Hours** indicate the time worked beyond the expected daily hours. **Outside Working Hours** show the time worked outside the defined working hours and **Inside Working Hours** demonstrate the time tracked within the defined working hours. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jan-08-2026-08-57-42-3601-AM.png) ###   ### Charts View the Attendance report in charts like line, bar, pie, or calendar.  Click the Chart tab and customize the chart from the right sidebar. Feel free to select the chart type and set the details for each (e.g. what data to show). ![Chart view of attendance report on WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-05-2025-01-04-51-4083-PM.png) ###   ### Filtering attendance data The **Attendance **page offers several filtering options, including by member, team, and date. In the **Daily **view, you can set the date filter to a specific day. In the **Custom Interval** view, you can choose a period of multiple days. You can also view the attendance data of workspace members who **started late**, **left early**, **tracked less **time, or were **absent**. Simply click the **All **dropdown menu in the top-left and choose the option you wish to see. ### Worked vs Expected The **Worked vs Expected** tab compares how much time each member actually tracked against how much they were expected to work, based on their assigned shift schedule, over a date range you choose. For each member, the table shows: - **Tracked time** — the total time actually tracked - **Paid leave** — hours covered by approved paid leave - **Paid holiday** — hours covered by paid holidays - **Expected** — the hours the member was expected to work, calculated automatically from their assigned shift - **Difference** — the gap between tracked time (plus paid leave and paid holiday) and expected hours, shown in red when there's a shortfall and in green when a member has worked more than expected ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/Screenshot-2026-08-03-at-22.08.38-1024x623.png) If a member doesn't have a shift assigned, they'll show as **Not Scheduled** instead of an expected hours value. Like the other Attendance views, you can filter this tab by **Members**, **Member Source**, **Teams**, **Titles**, and **Custom Fields**, and set the date range you'd like to review from the calendar picker in the top-right.   ### Billable Hours Reports URL: https://support.webwork-tracker.com/billable-hours-report Summary: Learn everything about the Billable Hours report in WebWork. View the report, switch to chart views, and export in the formats of payment gateways. [video] https://www.youtube.com/watch?v=QUPRf1SINoQ ### What are Billable Hours Reports? **Billable Hours Reports** show you the **tracked time** and **earned amount** of each workspace member, along with their **hourly rate**, **activity description**, and **more relevant information.** ### To view billable hours reports: - In your dashboard, go to **Reports > Billable Hours** ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-29-2025-08-52-00-2229-AM.png) To see all tracked data, open **Columns** and select what data you want to see exactly. ![Columns in Billable Hour Report](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-22-2025-12-39-54-0067-PM.png) ### Export Tab You can export the billable hours report in two ways.  1. Export from the **Billable Hours tab with Export **in formats like **CSV, XLSX, and PDF.  **Note that the report will be exported in bulk.  ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-24-2025-06-53-05-2698-AM.png) 2. From the **Export tab** in the format of payment gateways such as **Wise Batch Payments, PayPal Mass Payouts, Gusto Payroll, and Standard CSV. ** ![Export Tab in Billable Hours Report on WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-22-2025-12-46-23-3021-PM.png)   ### Chart View To view the report in** line, bar, or chart** views, click the **Chart** tab. You can view the chart report by: - Tracked hours - Spent amount - Percentage of tracked hours - Percentage of spent amount ![chart view of billable hours on WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jul-29-2025-07-04-43-4642-AM.png) ### Branded Reports URL: https://support.webwork-tracker.com/branded-reports Summary: Learn how to add your logo to WebWork reports to make them branded and professional. Available on Plus and Premium plans. Branded Reports are available on **Plus and Premium plans.** To add your logo to reports and make them branded, go to Settings > Workspace and upload the logo. When you export the reports, your logo will be displayed on them. ![upload logo to reports on WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-05-2025-01-32-45-8875-PM.png) ### Breaks Report URL: https://support.webwork-tracker.com/break-reports Summary: Learn how to use Break reports on WebWork. The Breaks report shows you the number and duration of breaks taken by workspace members. [video] https://www.youtube.com/watch?v=88ZmB6KDnsM The Breaks report shows you the number and duration of breaks taken by workspace members. To view the report, - Go to **Reports > Break** ### Columns in the Breaks Report You will see the list of breaks taken by each member, along with the** Break Policy, duration, whether it is paid or unpaid, and the amount** if it is paid. Select which columns of data to see by clicking Columns in the upper right-hand corner and selecting the ones you want to be shown in the report. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-29-2025-10-43-32-7307-AM.png) By enabling **AVG Duration** column you will be able to see the average break duration for that specific day. If you took more than one break throughout the day then it will calculate the average duration of all the breaks of that day. However, if you took only one break, then the average duration will be equal to the duration of the break. **Limit Usage** indicates the percentage of the break that was used, based on the break policy and its maximum allowed minutes per day. ### Breaks Report Chart To view the report in a chart, click the **Chart** tab. #### Customize Your Chart On the right side of the chart, you’ll find customization options: - **Chart Type** Line Chart Bar Chart Pie Chart - **Color Scheme** Select your preferred color palette for the chart. - **Chart Values** Customize the chart by editing: X-axis values Y-axis values You can also toggle **Omit Zero Values**, which excludes time entries without breaks. ![chart view of Break report on WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jul-04-2025-11-45-57-1350-AM.png) ### Exporting the Chart To export the chart, click **Export** to download it as a PDF file.     ### Tracked Hours Report URL: https://support.webwork-tracker.com/hours-tracked-reports Summary: Explore the hours tracked reports in WebWork Tracker. View tracked earned amounts based on tracked time data and more. [video] https://www.youtube.com/watch?v=Tp3xzzP40Xg To view the Tracked Hours report: - In your dashboard, go to **Reports > Tracked Hours** On this page, you can view the tracked time of each member in the set date range. The Tracked Hours report has multiple viewing options: - Contract - Project - Member The **project **and **member **views display tracked time data for each project or workspace member respectively. The **contract **view shows all projects tracked on by each member, along with tracked time, tracker type, email, and more (you can add these data from columns). **Note**: the **Member **and **Contract **views are only accessible to the **Workspace Owner** and **Managers**. In addition to these three views, you can also choose to look at tracked time data **by day**, **week**, or **month**.  ![Hours Tracked Report Views on WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_210.png) ### Switching between hours and amounts By default, the **Tracked Hours** report will show data in hours. To view the data in amounts, click **Amount **at the top-left of the report.  ![Amount and Hour View in Tracked Hour Report in WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_211.png) ### Charts Use the Chart view to see the Tracked Hours report in charts like line, bar, or pie. From the sidebar, you can customize the charts by selecting the color scheme and details like what data to show.  ![Chart view on tracked hours report in WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-05-2025-01-51-28-7844-PM.png) ### Filtering data on the Tracked Hours report  The Tracked Hours page offers several filtering options: - Teams, Titles, and Members - Projects - Date **Note** : not all filters are accessible in all of the page’s views. To update the report after selecting your filters, click **Apply ** on the top-right. ### How to schedule reports? URL: https://support.webwork-tracker.com/how-to-schedule-reports Summary: Learn everything about scheduling reports on WebWork. Set key details like frequency and reporting period and receive reports periodically via email. [video] https://www.youtube.com/watch?v=WvTkhCn8oWA   Available on Plus and Premium plans WebWork allows you to schedule reports to receive important data to your inbox periodically. To schedule a report: - On your dashboard, go to **Reports **> the report you’d like to schedule - Click **+ Schedule Report** in the top-right corner **Note**: If there is **no** **Schedule report** button, it means that report cannot be scheduled. ![The “Schedule Report” pop-up window in WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/SchedulingReports-1-1.png) In the pop-up window, enter details such as: - The **email address** you’d like the report to be sent to - **Subject** and **message** of the email - The **frequency** of the report email - What **time of the day** the report will be sent at After filling in the details, click **Save **to schedule the report. The report will be sent to your set email at your set frequency. ### Viewing and managing scheduled reports To view and manage scheduled reports in your workspace: - Go to **Reports > Scheduled Reports** ![The "Scheduled Reports" page in WebWork showing two scheduled reports](https://support.webwork-tracker.com/wp-content/uploads/2026/04/SchedulingReports-1-2.png) On this page, you can see **all scheduled reports in your workspace**, including details like: - Report type - Frequency - Status You can perform three actions on a scheduled report by clicking the **three-dot icon** on the right of its column: - Edit - Pause/resume - Delete By **pausing **a report, it will stop being sent and you can resume it anytime. Still, all of the scheduled report’s details will be saved, allowing you to **resume **sending it when you wish. **Deleting **a report, on the other hand, will permanently stop sending the report and will remove it from your list of scheduled reports. ### How to send reports? URL: https://support.webwork-tracker.com/how-to-share-reports Summary: Learn everything about sharing reports on WebWork. Explore how you can share reports and who can view them. [video] https://www.youtube.com/watch?v=kly-NMz7-bU Available on **Plus** and **Premium** plans WebWork allows you to send reports to anyone, even outside of your workspace. To send a report: - On your dashboard, go to **Reports **> the report you’d like to share - Click **Send Report** in the top-right                           By clicking on the button Send, a pop-up will appear on your page with two windows. On the first one you will see written By email. By filling in the necessary information, such as the email address, the subject of the email and message text, as well as selecting the convenient file type for export (CSV or XLSX), you will be able to send the report immediately to the person’s email. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jan-08-2026-08-44-45-6655-AM.png) In the next section you will see the **Copy Link** text.  ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jan-08-2026-08-45-01-9493-AM.png) **Copy the report link **from the open window and share it with anyone. Anyone with this link can view the report without needing to sign in or be a member of your workspace. Because of this, you may want to be mindful about who you share a report with. ### Project Budget Report URL: https://support.webwork-tracker.com/project-budgeting Summary: Monitor how project budgets are spent in your workspace by members, tasks, and tracked time. [video] https://www.youtube.com/watch?v=2SlDbAopJm0 Available on **Plus** and **Premium** plans WebWork calculates how your workspace members spent project budgets based on the set hourly rate of members, projects, and their worked hours.  Project Budgeting is always accessible to the Workspace Owner, and Executive Managers, and Project Managers if given access by the Owner.  **To give Executives and Project Managers access to Project Budgeting, ** - go to **People > Members** - **click the Executive or Project Manager's name** you want to give access to - open the **Billing tab** in each member's window - enable **Show hourly rate ** To see the Project Budget report, go to **Reports > Project Budgeting**.  The report has three tab views: - Datagrid - Project Overview - Summary ![Project Budgeting Report Tabs on WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_213.png) Let's go over each tab separately. ### Datagrid Tab On the **Datagrid tab**, you can see all your projects with their - estimated budget - spent budget - spent hours - budget status - remaining budget - remaining budget in percentages You can customize the view by selecting to see the project you want, projects with the budget status you want, and active or archived projects from project status. ![Project Budgeting Report Filters on WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_214.png) ### How to create charts on Project Budgeting report? You can create charts only on the Datagrid tab. To create custom charts on Project Budgeting,  - make sure you are on the **Datagrit tab** - highlight the data you want - right-click the mouse  - navigate to **Chart Range** - click the chart type you want ![How to create project budgeting charts on WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_218.png) The chart will be ready and you can customize it further. ![Project Budgeting Chart on WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_219.png) ### Project Overview Tab On Project Overview tab, you can see the budget details of each project separately.  To view the budget data of each project, select the project you want from the top right-hand corner. ![How to select a project on Project Budgeting on WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_215.png) Now that you have selected the project, on top, you will see: - the **estimated budget** for the selected project - the **spent budget** of the selected project - the **tracked time** on the selected project - the **budget status** of the selected project Throughout the **Project Overview report**, you will see: - the** project budget spent by tasks** (how much time they took and how much budget) - the **budget spent by time **(whether this project's budget was spent through time tracking, idle time, or manually added or requested time) - the **budget spent by members** (their tracked time on this project, hourly rate, spent amount, and the percentage of the budget spent by each member out of the total spent budget) ### Summary Tab On the Summary tab on Project Budgeting, you can see: - **an** **overview of all projects** in your workspace and their **budget details** - **estimated project budgets** - **the** **budget amounts spent by each project** - **an overview of budget statuses** - **overspent projects** ![Project Budgeting Summary View on WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_217.png) ### Organize Columns  Now you can organize report columns by dragging and dropping them.  Click the column you want to move and drag it to the place you want it to be at. ### Charts The Charts tab shows you the project budgeting report in line, bar, and pie charts. You are free to select the chart type, the color scheme, the data displayed in charts, and what each slice should represent. ![Chart view of project budgeting report on WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-05-2025-10-49-23-2424-AM.png) ### Tasks Reports URL: https://support.webwork-tracker.com/tasks-reports Summary: Learn how to use the Task report on WebWork Time Tracker and see how much time was spent on each task. [video] https://www.youtube.com/watch?v=ojxgy2Hsyu0 To view the Tasks report in WebWork, - In your dashboard, go to **Reports **> **Tasks** Here you can view how much time was tracked on each task, which member tracked time on it, date, duration, and more that you can enable from columns. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-24-2025-06-57-54-4377-AM.png) ### Switching between hours and amounts By default, the **Task Report** will show tracked time data for each task. You can also change the view the **Amounts** from the top left corner to see how much was earned when tracking time on each task. ### Columns You are free to select what columns to see in the task report. Click the Columns dropdown and select the data you want to see. ![task report columns on WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-05-2025-09-57-47-4239-AM.png) ### Charts To get a visual idea on tasks and time spent on them, use the **chart view**. You can set the chart to be **line, pie, or bar**. ![Chart view on task reports in WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-05-2025-09-58-39-0027-AM.png) ### Filtering task data The **Task Report** page offers several filtering options, including: - Members - Projects - Teams - Titles - Tasks - Methods  - Customers - Date ### Why are my tracked hours not showing up? URL: https://support.webwork-tracker.com/why-are-my-tracked-hours-not-showing-up Summary: To see your tracked hours correctly, there are two things you need to ensure. 1. Check if you're in the right workspace Make sure you are tracking time and v… To see your tracked hours correctly, there are **two things **you need to ensure. **1. Check if you're in the right workspace** Make sure you are tracking time and viewing it in the right workspace. You can see your workspace on both web and desktop trackers. If you are tracking time on the **Dashboard**, click to your profile **and select the right workspace**.  ![workspaceChangeWeb-1](https://support.webwork-tracker.com/wp-content/uploads/2026/04/workspaceChangeWeb-1.png) If you are tracking time on the desktop tracker, click to your profile, hover your mouse over your name and change workspace.   **2. Check the project you're tracking on** The **second thing** to check when not seeing your tracked hours is the **project**. Make sure you are tracking time on the right project.   If you are **tracking time** on the **Dashboard**, click the **arrow next to the time** on the header and you will see the fields for **Project**, **Task**, and **Activity Description**. Ensure the right project is selected. ![webProject1](https://support.webwork-tracker.com/wp-content/uploads/2026/04/webProject1.png) ![webProject2](https://support.webwork-tracker.com/wp-content/uploads/2026/04/webProject2.png)   If you are **tracking time** on the **desktop tracker**, open it and see if you are tracking time on the right project. To do that, go to the **Projects **page, select project/task and click the start button next to the selected task.  ![desktopProject-1](https://support.webwork-tracker.com/wp-content/uploads/2026/04/desktopProject-1.png) When you change the project, the tracked time will change accordingly.      ### Timeline Report URL: https://support.webwork-tracker.com/timeline Summary: Learn everything about Timeline reports in WebWork. View tracked time data, and filter by workspace members, titles, teams, and more. [video] https://www.youtube.com/watch?v=n56u0t9s67E ### Viewing timeline reports To view timeline reports: - In your dashboard sidebar, go to **Reports **> **Timeline** On Timeline reports, you can see the tracked time of your workspace members in a timeline format. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-29-2025-08-49-48-1309-AM.png) The **Timeline **page has two views: **Contract **and **Member**. The **Contract **view shows the tracked time data of your workspace members by their assigned projects. The **Member **view combines this data and displays it for each member. ### Each color stands for a time tracker type that was used in that period Time data is shown in several colors on this page. Each color corresponds to a time tracker that was used by the selected member. On top of the page, you can see which color stands for which tracker type. Time tracked with the **Desktop tracker** will appear in different shades of green. The darker the green, the higher the activity level of that period and vice versa. If you hover over each timeline block you will see more data, including **mouse**, **scroll, and keyboard **activity. ### Filtering timeline data The Timeline page offers several filtering options, including: - Teams - Member titles - Date These filters allow you to view the tracked time data of specific workspace members. You can also view tracked time data on a specific day by setting the **Date **filter. ### Editing timeline data To edit timeline data, click **Edit timeline intervals** in the top-right of the **Timeline **page. Learn more about editing time data in the [Time Editor help page](https://support.webwork-tracker.com/time-editor). ### Data Table View To be able to see the reports in a table format, you should click on Data Table next to Daily Visual. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-22-2025-12-33-48-3219-PM.png) Here you can see the time span the member was working on a specific project or tasks, as well as the short pauses and inactive times that were taken during the working period. You can apply filters or customize the columns depending on which columns you would like to see.                                    ### Calendar URL: https://support.webwork-tracker.com/calendar Summary: Keeping track of your team’s schedule is easy with the WebWork calendar feature. In order to view the calendar of your workspace, you can go to Calendar. Keeping track of your team’s schedule is easy with the WebWork calendar feature. In order to view the daily, weekly, monthly, or yearly calendar of your workspace, you can go to Calendar and select the mode you would like to view. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-02-2026-12-26-53-5579-PM.png) ### Adding or Editing Time You can add time from this section by clicking on **Add** and choosing what time you want to add specifically. Next to the **Add** button, you can also see an easy way to be redirected to the **Time Editor** page. You can do this by clicking on the relevant button. [In this article](https://support.webwork-tracker.com/time-editor), you can learn more about WebWork’s **Time Editor** page.                                         Another way to add time is by simply clicking on a blank space on the page in daily or weekly modes. You can click on the day and time in the Calendar when you want to add your time, after which a pop-up will appear where you can fill in the necessary information and add the necessary time. In monthly or yearly modes you can add time by clicking on the day on the calendar you want to add time for. If you want to edit tracked or manually added time, you can drag and move the shift to the date and time you want, and it will be updated accordingly. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-02-2026-12-30-24-1810-PM.png) ### Filters There are different filters that allow you to customize your Calendar view. On the right side of the screen (Time, Shift, Leave, Holiday), you can choose the general type of data you want to display. Meanwhile, on the left side are filters indicating the methods (such as tracking methods, time registration methods, or break/leave policies). For example, if **Leave** on the right is enabled, but **Paid leave** on the left is disabled, you won’t see the leave blocks on the calendar in red, but you will still be able to see the leave for that day in the top part. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-02-2026-12-30-48-6376-PM.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-02-2026-12-30-56-9312-PM.png) ### Daily Mode The daily mode view provides you with information about a specific member’s shift, their tracked hours on projects or tasks, the breaks or leaves they have taken, and much more. You can filter your view using the filters above. Each of the filters is illustrated in a different color, making it easy to distinguish between them. Additionally, the regular shift of the member is indicated in light grey and the tracked time appears as colored blocks on top of it. The color depends on the tracking source (Desktop, Manual, Mobile, Web, etc.) as shown in the legend above. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-02-2026-12-31-18-1358-PM.png) ### Weekly Mode The weekly mode is also shown based on a specific member chosen by you. Weekly mode helps you navigate through the member’s shifts. You can see when the member started the tracker by the time indicated, when they stopped it by the gaps between sessions, and all other information about their breaks, leaves, manual, or idle times. Again, the filters are available above. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-02-2026-12-31-34-6005-PM.png) ### Monthly Mode The monthly view enables you to see information regarding a specific member’s or team’s leaves and holidays. Therefore, you will have filters by team or member. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-02-2026-12-31-52-5147-PM.png) When selecting a member, you will see that member’s non-working days in green (which mostly apply to the whole workspace and are also showcased in the member’s calendar) and the leaves taken by the member for themselves (not workspace-wide) in red. When selecting a team, you will see holiday information that refers to that team. ### Yearly Mode The yearly mode enables you to see the holidays, both working and non-working, as well as leaves that refer to the whole workspace, specific teams, or members. If neither a specific team nor a member is selected, this view will demonstrate the holidays or leaves referring to the whole workspace. As soon as you choose a team/member, you will see only the holidays/leaves related to them. Again, non-working holidays, working holidays, and leaves are shown in different colors, making the interaction with the platform as user-friendly as possible and enabling you to remove unnecessary information to avoid visual noise by applying filters. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-02-2026-12-32-08-9840-PM.png) Note that in yearly view, if there is more than one member taking a leave/holiday for a specific day, than you can see that information by hovering over the day. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-02-2026-12-32-24-1581-PM.png) ### Google & Outlook Calendar Integrations This is available under Plus or Premium subscription plans. There is also an opportunity to connect your WebWork’s calendar to your Google or Outlook Calendar by enabling the integration from the same page. This integration will allow you to view the events that are present in your other calendars (Google or Outlook) directly within WebWork. To enable the integration, you should click on either Google or Outlook icon next to **Calendar** in WebWork: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-12-2026-04-30-42-2797-PM.png) or, you can click on the Settings button and then select the integration: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-12-2026-04-30-56-7878-PM.png) When you click on Connect, you will be redirected to your Google/Outlook Calendar page and will be asked from WebWork to give permission to access your information there. After giving the permission, you will be back to your WebWork’s page and will have to select what exactly you want to be transferred to your WebWork’s calendar, and also select from which calendar (because you may have multiple Google/Outlook calendars, hence you should choose from which calendar the information should be imported): ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-12-2026-04-31-09-1368-PM.png) This is all, you have enabled the integration! ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-12-2026-04-31-55-0143-PM.png) **Note that enabling this option allows you to view only your personal events on the WebWork calendar, regardless of your role as an executive manager or workspace owner.** --- ## Attendance & Shifts Everything about attendance and shift management in your workspace. ### How do I set up attendance settings for my workspace? (Pro Plan) URL: https://support.webwork-tracker.com/attendance-settings-pro-plan Summary: To set up attendance settings in the Pro plan, go to Settings>Attendance. Select the working days for your workspace, set the daily work duration in hours… [video] https://www.youtube.com/watch?v=yaWPbnLw1oM To set up attendance settings in the **Pro plan**, go to **Settings>Attendance**. ![Attendance Settings on WebWork Time Tracker](https://lh7-us.googleusercontent.com/qA8ZSrvNDdrD9-hTqDqvB7oqXxZWgTDo7Vt80IHV4QDor5PMkcdecdtqwJnYa2yctAPnr_B8FYsi0Q-5Zz-TTC83DAcSgj9NznzkalFOk3JTACj_D0c0t1lC1kZspln-VcGun9rPY3T5dReAAEy_soM) Select the **working days** for your workspace, set the **daily work duration** in hours, and set the **start and end times** of work.  Under **Allowed Deviation from Schedule**, you can select how many minutes members are allowed to be late from the beginning of work and how early they can leave before the end of work.   ### How to clock in using WebWork? URL: https://support.webwork-tracker.com/how-to-clock-in-using-webwork Summary: To clock in using WebWork, you simply need to start the tracker. When started, the tracker records the time of starting work. To clock in, you simply need to **start the tracker**. When started, the tracker records the time of starting work.  You can start the tracker on the Desktop App, on the Web Tracker in a browser, on the Chrome Extension time tracker, and the Mobile time tracker. Similarly, when you stop the tracker and don't start it anymore in that day, the tracker records that as your clock out time for the day. ### How to create shifts? URL: https://support.webwork-tracker.com/how-to-create-shifts Summary: Learn everything about creating shifts and what parameters you need. Explore what parameters remain in the attendance settings. [video] https://www.youtube.com/watch?v=mVtaz2oR85o To create shifts on WebWork: 1. From the left sidebar on your dashboard, go to **Shifts**.  2. Click **Create shift **on the top-right. 3. Fill in the necessary properties for the shift you are creating. - **Members**: who the shift will apply to - **Start date**: when the shift will begin. This cannot be set earlier than the present day - **Minimum hours**: the minimum number of hours you want this shift’s assignees to work - **Start time**: the start of the shift’s working hours - **End time**: the end of the shift’s working hours ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-59-767x1024-1.png) If you would like your shift to be recurring, toggle the **Recurring** switch. This will reveal additional parameters: - **Select working days**: the days the shift will recur on - **Repeat options**: repeat **Weekly **or **Bi-weekly** - **Repeat until**: the day the shift will repeat until ### Standard, Custom and Rotating shifts WebWork offers three shift types: **Standard,** **Custom** and **Rotating**. - The Standard shift uses the same start and end times for all of your selected working days. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/Screenshot-2026-09-03-at-18.11.52-1024x388.png) - The Custom shift allows you to set different start and end times for each selected working day. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/Screenshot-2026-09-03-at-18.14.33-1024x923.png) - The Rotating shift allows admins to define a repeating cycle of working days and rest days with start and end times, and the pattern repeats automatically. A visual preview shows the upcoming schedule before saving. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-60-1024x676.png) ### Attendance settings When Shifts are enabled for your workspace, you will see the following attendance settings: - Change the **allowed deviation** from the schedule for workspace members. - Enable or disable time tracking outside of work hours. Otherwise, in the **Pro plan**, where **Shifts** are not available, **Attendance** settings are more detailed and apply to the whole workspace.  Read about **[Attendance settings in the Pro plan here](https://support.webwork-tracker.com/attendance-settings).** ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-61-1024x486.png)   ### How to manage shifts? URL: https://support.webwork-tracker.com/how-to-manage-shifts Summary: Learn how to manage your shifts in WebWork. Explore the different viewing and filtering options of the WebWork Shifts feature. [video] https://www.youtube.com/watch?v=mVtaz2oR85o To view the shifts of your workspace members: - Go to **Shifts** from your dashboard sidebar.  - On the **Shifts** page, you can see two view modes: **Members** & **Shifts**. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/Screenshot-2026-09-03-at-18.22.45-1024x622.png) ### Editing shifts To edit a shift, you must switch to the **Shifts view**. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/Screenshot-2026-09-03-at-18.21.43-1024x413.png) **To edit** shift details, you can: 1. Click the **View and edit **button on a shift or 2. Click the **three-dot icon **in the top-right of a shift, and select **Edit**. Clicking the **three-dot icon **in the top-right of a shift also allows you to **duplicate **or **delete **your shifts. If you want **to duplicate or delete shifts**, click the **three-dot icon** and select **Duplicate** and **Delete**. **Note** When duplicating shifts, you must give the new shift a unique name. You must also edit it to ensure it doesn’t overlap with other existing shifts. ### Shifts URL: https://support.webwork-tracker.com/shifts Summary: Explore the Shifts feature of WebWork and learn about what it does. [video] https://www.youtube.com/watch?v=mVtaz2oR85o Shifts allow you to set separate and different working schedules for each workspace member.  **Note**: The **Shifts **feature is available on WebWork’s **Plus **and **Premium **plans. ![A screenshot showing three shifts on WebWork's Shifts page.](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Shifts-1-1.png) Shifts can be created and assigned to workspace members by the **Owner **and** Executive** **Managers**. Each workspace member can have multiple shifts assigned, but these shifts **cannot overlap**.  Read more about [how to create shifts](https://support.webwork-tracker.com/how-to-create-shifts) and [how to manage shifts](https://support.webwork-tracker.com/how-to-manage-shifts).   ### Where can I see why my employees were late or left early? URL: https://support.webwork-tracker.com/where-can-i-see-why-my-employees-were-late-or-left-early Summary: You can see the reasons for being late and leaving early on Attendance Reports. Go to Reports>Attendance on the menu. Hover your mouse over the comment ic… [video] https://www.youtube.com/watch?v=qjFDVUQ_KEM You can see the reasons for being late and leaving early on **Attendance Reports**. Go to **Reports>Attendance** on the menu. Hover your mouse **over the comment icon** and see the reason. Note that you need to workspace members need to choose or write a reason on the pop-up so that you can see it. ![Attendance Report on WebWork Time Tracker](https://lh7-us.googleusercontent.com/pQApQw0gx4gkjLlfMaUOj5H6p9EfeV81jM2VK89YvXYVcEoL9MfZX62YePotd2FmMD3AMdoveEB1289TeafHq_L-Sid9LYCdx0bRRii_9sILQPuKzsDgZBEcZJLrNygm_RlnPH7SDuceGhILhTsz0ys) **Note **that you need to activate these requirements in **Settings**>**Tracker. ** For the **late-coming pop-up, **turn on the** Notify members when they are late from the scheduled time **and check the** Require to type the reason** so they have to submit a reason. For the early-leaving pop-up, turn on **Notify members if they turned off the tracker earlier than the scheduled time** and check **Require to type the reason** so they have to submit a reason. ![How to activate late-coming and early-leaving pop-ups on WebWork and see why employees are late](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_151.png)   ### Why don’t I have Shifts in my workspace? URL: https://support.webwork-tracker.com/why-dont-i-have-shifts-in-my-workspace Summary: Are you having trouble finding the Shifts feature in your WebWork workspace? Learn how to enable the feature in the settings. The **Shifts** feature is available on **Plus and Premium plans**. Once you **upgrade from Pro**, Shifts will appear in your dashboard sidebar. ![Shifts feature on WebWork dashboard sidebar](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_91.png) If you are on **Plus and Premium** and still do not see **Shifts**, ensure it is enabled in **Settings>Features**. 1. Click the **gear icon **in the top-right corner for **Settings**. 2. Go to the **Features **section of the settings page. 3. Make sure the **Shifts **feature is highlighted in purple, meaning it’s enabled. ![How to enable Shifts on WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_92.png) If it isn’t enabled, click on it and **Save changes**. In case these tips don't help, [contact us](https://www.webwork-tracker.com/contact) and our support specialists will help you out. ### Kiosk URL: https://support.webwork-tracker.com/kiosk Summary: Kiosk Mode is a shared time-tracking interface designed for workplaces where multiple employees record their attendance and work activity from a single device. [video] https://www.youtube.com/watch?v=4MsgoFPkXu4   **Kiosk Mode** is a shared time-tracking interface designed for workplaces where multiple employees record their attendance and work activity from a single device. Instead of each employee logging into their personal account on separate devices, a central device (such as a computer, tablet, or terminal) is set up as a **kiosk station** where employees can quickly identify themselves and track their working time. Kiosk in WebWork allows multiple employees to clock in/out, start or stop breaks and track on specific projects and tasks. It works from any **internet connected device** and mostly is used in such cases when multiple employees are working from the same device. #### Enabling the Kiosk Tracking To track on kiosks, you first need to enable it in your settings. Go to **Settings → Tracking**, select the **General** section where you'll find the available tracking modes, and enable **Kiosk**: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/03/Screenshot-2026-06-04-at-15.57.14-1024x623.png) #### Creating a Kiosk Kiosks can be created only by executive managers or the owner of the workspace. In order to create a kiosk you should go to **Kiosks **section and click on **Create Kiosk** ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-20-2026-03-19-28-6630-PM.png) When you click on **Create Kiosk,** you will see a pop-up window appears where you should fill the necessary information regarding your kiosk: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-11-2026-04-05-39-6922-PM.png) 1. You should give a name to your kiosk 2. Then, by clicking on assignees you should invite all the members that will use the device and will track their time. Select all, if you want to assign the kiosk to all the members. 3. By enabling the toggle **Switch between Projects and Tasks inside kiosk** you will give the employees the opportunity to track on specific projects and tasks. 4. You can also require login, which means that the workspace owner and executive managers need to log in to activate the kiosk. 5. By default the log out time of the kiosk is set as 24 hours, however this can be changed. When the set number of hours is reached, the kiosk will log out and require admin login again. 6. You can also require pin for each of the user tracking on the kiosk. Hence, assigned users can access the kiosk with their member PIN or universal kiosk PIN. #### How to access PINs of the assignees? If you have enabled PINs for each user, then you should **Export Assignees** in order to have the pins as shown in the screenshot: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-20-2026-03-20-00-6098-PM.png) When you click **Export Assignees**, a XLSX file will be downloaded to your device. In the file, you will see the PINs for each user. Note that these PINs may be confidential, so share them only with the user whose name appears next to the PIN. #### How to track on kiosks? When you have successfully created the kiosk, you can access it by copying the relevant link and pasting it to the browser: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-11-2026-04-06-01-4188-PM.png) And here is how it appears: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-11-2026-04-06-08-9757-PM-scaled.png) You can see the assignees in the right part of the screen. The member who is tracking should click on their name, write their PIN after which will see the options to start the tracker, take a break or, if the permission is enabled, also track on specific projects and tasks: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-11-2026-04-06-15-8037-PM-scaled.png) - **Clock in to** - by clicking on this button you will be able to clock in and start tracking. As soon as you pushed the button, a full green screen appears warning you the tracker starts. In the bottom part a three-seconds countdown runs and when it expires the screen again returns to its state where you can use the device for your purposes. Refer to the screenshots to better understand: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-11-2026-04-06-22-7212-PM.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-11-2026-04-06-29-5025-PM-scaled.png) Hence, if you are clocked in, you will see the status on your screen, under which you can also see the time you have tracked so far. - **Clock out** - this button will be available only if you are clocked in. A very similar process occurs to clocking in, when you want to clock out. As soon as you click on the **Clock out** button, a grey screen appears with the countdown again, warning you that in three seconds you will be clocked out. After the three seconds, you can see yourself clocked out. The screen with the assigned users appears on your device and in order to clock in again, you should select your name, write the PIN (if it is required) and clock in once again. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-11-2026-04-06-36-2511-PM.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-11-2026-04-06-43-0490-PM-scaled.png) - **Change/Switch Project -** This option is available only if the kiosk creator has enabled permission for you to track time on different projects or tasks and has assigned you at least one project or task. You can also start tracking time directly on a project without clocking in first. Simply select the project and clock in from there. If you are currently tracking time on a project, the project name will appear at the top of the screen. If you click the **double arrow icon next to the project name** and select another project, the **already tracked time will be transferred to the new project**, and tracking will continue under that project. If you want to **keep the tracked time on the current project but start tracking on another one**, click the **Switch Project** button. Your previous tracked time will remain on the original project, and tracking will continue on the newly selected project. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-11-2026-04-06-52-3410-PM-scaled.png) Here is what happens when you click on the double arrow: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-11-2026-04-06-59-9134-PM-scaled.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-11-2026-04-07-06-3686-PM.png) Or, you can just Switch the project. You can either track on another project, or just record your working time, without a specific project (No Project): ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-11-2026-04-07-15-6656-PM-scaled.png) - **Start break** - This button will be available only if a break is assigned to you. If you want to take a break, you can click on the **Start break** button, after which you should choose the break policy and start the break. An orange full screen appears with a three-seconds countdown in the bottom of the screen. After the three seconds your break starts. If you are done with the break, click **End break**, and you will see the regular kiosk screen again. You should manually clock in again in order to start tracking. Step 1 ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-11-2026-04-07-23-7287-PM-scaled.png) Step 2 ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-11-2026-04-07-30-2161-PM-scaled.png) Step 3 ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-11-2026-04-07-37-1473-PM.png) Step 4 ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-11-2026-04-07-45-8134-PM-scaled.png) Step 5 ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-11-2026-04-07-51-0050-PM.png) - **Back button** - You can click on the **Back** icon at the top of the screen and see the names of the assignees. Thus other people can clock in as well: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-11-2026-04-07-58-5531-PM-scaled.png) #### Editing a Kiosk After creating the kiosk you can also edit it, if additional information is necessary to add or already added information should be changed. You should do that by clicking on the three dots next to the created kiosk. After clicking on it, a little pop-up window appears where you can edit the necessary fields: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-20-2026-03-20-49-8211-PM.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-11-2026-04-08-13-1905-PM.png) #### Deactivating and Deleting a Kiosk You can also deactivate a kiosk temporarily, if you think it will not be needed for some time. To deactivate the kiosk, click on the three dots next to it: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-11-2026-04-08-22-8627-PM.png) If you have successfully deactivated it, you can see its status as “Inactive”. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-11-2026-04-08-31-3542-PM.png) If you want to delete a kiosk permanently firstly you should deactivate it as shown above. Then the inactive kiosk only will be possible to delete. Click on the three dots of the inactive kiosk and delete it. From the same place you can also resume it: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-11-2026-04-08-37-2938-PM.png) --- ## Finance Payments, payroll, payouts, invoices, and finance features. ### Bill Rate & Pay Rate URL: https://support.webwork-tracker.com/bill-rate-pay-rate Summary: In WebWork Time Tracker, rate types allow workspace owners to separately manage how employees are paid and how clients are billed. In WebWork Time Tracker, rate types allow workspace owners to separately manage how employees are paid and how clients are billed. There are two main types: - **Pay Rate** – The amount used to calculate employee earnings within the workspace. - **Bill Rate** – The amount used to generate invoices and charge clients for the work performed. You can set these rates for Projects, Members and Contracts. ### Rates for Projects When you go to **Projects → Projects,** and click on **Create a new project,** for billable projects you can set different pay and bill rates: ![image (5)-1](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-5-1.png) If you have already created/imported a project, you can still edit its rates. Click on the project and you can see the side panel of it. Then go to **Properties** and change the rates: ![image (6)](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-6.png) ### Rates for Members You can have different rates for each member. To configure the rates for them, you should go to **People → Members,** then click on the member and go to **Finances**. Here you can manage the permissions of the member: - Show pay rate/ salary - Allows members to view pay rate and salary details according to their role and access permissions. - Show bill rate - Allows members to view bill rate details according to their role and access permissions. Under **Timesheet & Payroll** you can change the rates: ![image (7)](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-7.png) In the general view section where all the members of the workspace are visible, you can also see the pay rates and bill rates of the member and configure those (if you are the owner or have permissions to access it): ![image (8)](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-8.png) ### Rates for Contracts Besides projects and members, you can also have various bill and pay rates for each contract (learn more about contracts [here](https://support.webwork-tracker.com/contracts)). When you go to **Projects → Contracts,** you can again see separate columns for bill and pay rates and configure them: ![image (9)](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-9.png) In **Contracts,** however, you cannot change the number of member bill/pay rate and project bill/pay rate as those are configured in their separate sections (respectively: **People → Members** and **Projects → Projects**). The only way you can change the number is by choosing **Custom Pay/Bill Rate** and writing the relevant number. Note, that the number under **Custom** refers only to that specific member under that specific project. ### Invoicing The pay and bill rates that you wrote in **Projects, Members** or **Contracts,** will then be used to create invoices. By default, if the invoice is from the employee billed to the workspace, the pay rate is selected. If the invoice is from the workspace (or specific member of the workspace) to one of your customers, then the bill rate is selected: ![image (10)](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-10.png) ![image (11)-3](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-11-3.png) This is the default, but the invoice creator can also change the rates if necessary. ### Expense Tracking URL: https://support.webwork-tracker.com/expense-tracking Summary: Learn everything about the expense tracking functionality of WebWork. Create expenses to track your company’s spending over time. [video] https://www.youtube.com/watch?v=XplHqnjGNGw Available on **Plus** and **Premium** plans and as a **paid add-on for the Pro** tier. ### What is expense tracking? WebWork’s expense tracking feature allows you to keep record of company expenses. It allows your staff to add expenses and log various key spending details like the date, amounts, and invoices. Please note that these are expenses other than payroll, which WebWork can help you monitor with the [Payroll](https://support.webwork-tracker.com/payroll) feature. ### Navigating to expense tracking To view expenses in your workspace: - In your dashboard, go to **Finances **> **Expense Tracking** Here you can see all expenses your workspace members have added in a given period. You can also see key details for each expense, including:  - Amount - Date - Expense information - Project - Category - Invoices **Note**: if an expense has an attached invoice, a **purple paper clip icon** will appear next to the **Expense**. ![The Expense Tracking page in WebWork showing several added expenses.](https://support.webwork-tracker.com/wp-content/uploads/2026/04/ExpenseTracking-1-1.jpg) To see when an expense was added, enable the **Added Date** column. Click **Columns **in the top-right and check the box next to **Added Date**. When adding an expense, WebWork allows you to mark them as either **billable **or **non-billable **so it's clear from first sight which expense needs reimbursement. ### How to add an expense? To add an expense, click **Add expense** on the **Expense Tracking** page. You can then enter details like expense date, amount spent, category, and a receipt. You can upload receipts in a variety of document and image formats like **PDF**, **PNG**, **HTML**, and more shown in the expense modal. ![The “New Expense” window on WebWork’s Expense Tracking page.](https://support.webwork-tracker.com/wp-content/uploads/2026/04/ExpenseTracking-1-2.jpg) In the **New Expense** window, you can add and edit expense categories across your workspace. Click the box below **Category **and start typing to create a new category. Typing here will also search through your existing categories. ![The “Category” option in the “New Expense” window on WebWork’s Expense Tracking page.](https://support.webwork-tracker.com/wp-content/uploads/2026/04/ExpenseTracking-1-3.jpg) After entering the name of your new expense category, click the **purple checkmark** to add it. If you’d like to edit an existing category, simply hover over it and click the **gray pencil icon** on its right. To delete a category, click the **red trash bin icon** instead. **Note**: deleting expense categories is permanent and cannot be undone. Clicking delete removes the category immediately. ### Filtering and editing expenses The Expense Tracking page offers several filtering options. These include: - Members - Projects - Categories - Date After finding the expense you were looking for, you can explore it in detail. Click the **three-dot icon **in the **Actions **column and select **View & Edit**. If you make any changes, click **Make changes **in the bottom-right of the window to save them. ![View and edit expenses in WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_260.png)   ### How to create invoices? URL: https://support.webwork-tracker.com/how-to-create-invoices Summary: Learn how to create invoices on WebWork Time Tracker: custom, hour-based, and automated invoices. [video] https://www.youtube.com/watch?v=_nLHcbjM4r4 On WebWork, you can create two types of invoices: custom and hour-based. ### Custom Invoices To create custom invoices,  1. Go to Finances>Invoices>**Create Invoice>Custom invoice** 2. Fill out the required fields 3. Under items, you can fill out the service your are billing the client for Before saving, on the right side panel, you will see **Notes** and **Accept Payment**  **Enabling Notes** will add a notes field where you can write anything you want, to express gratitude or else.  **Enabling Accept Payment** will include a link in the invoice itself which the client can use to pay you directly. Note that you need to connect your **Stripe** account to WebWork to be able to activate this setting.  4. Click **Save & Share** and select the option to share—**as a link, via email, or download PDF.** The **Accept Payment** setting is available to **Plus** and **Premium** plans. To access it on the **Pro plan**, you can enable the **Online Payments add-on** in Settings>Finances at $1.5 per user/mo. ![Accept Payment from Invoice on WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_342.png) ### Hour-Based Invoices To create hour-based invoices,  1. Go to Finances>Invoices>**Create Invoice>Hour-Based Invoice** 2. Fill out the required fields 3. Click Generate 4. Enable Notes and Accept Payment (explained above) 5. Click **Save & Share** and select the option to share—**as a link, via email, or download PDF.** For **Hour-Based Invoices**, fields such as **Item Name**, **Quantity**, and **Price** are automatically populated based on the hours tracked in the system and cannot be edited. You can also enable to** include expenses** in the invoice by enabling it in the sidebar. It will add the billable expenses of the selected period to the invoice as line items. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-49.png) #### Convert to Custom If you have created an **Hour-Based Invoice** and need to make changes, you can click **Convert to Custom**. This allows you to edit the invoice that was automatically generated. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-04-2026-07-06-57-2804-PM.png) ### Automatic Invoice Creation You can set to have invoices created automatically in two cases: when a timesheet is approved and when it's time to pay the set fixed salary.  #### Timesheet Approval To enable automated invoice creation based on approved timesheets, go to **Settings > Finance > Payroll tab > Create invoice when timesheet is approved** #### Fixed Salary To get automatic invoices created based on set fixed salary, go to **Settings > Finance > Payroll tab > Create invoices based on salary frequency**  ![automatic invoice creation in WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-30-2025-12-22-20-0434-PM.png) If you are an executive manager or the owner of the workspace, you can edit the **From —> To** section from your side, being able to generate invoices. You can have an invoice: 1. from your profile billed to the workspace or the client 2. from the workspace billed to the client 3. from your member billed to the workspace or client (if you do not want to request the employee to create an invoice from their side) This will be possible to configure even if you have selected **Time-based invoice** instead of **Custom**. For this, you should select the correct billing person/entity (either your profile, your workspace or your member): ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-1024x616.png) Then, also set the entity/person you’re billing accordingly, from the field next to it: ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-1-1024x512.png) Additionally, you can also edit the biller’s information by clicking the **Edit** button: ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-2.png) When you click on Edit, this window appears, where you can fill in the name, surname, email address, as well as other address and information: ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-3.png) By default, your invoice workspace information is pulled from your workspace name and owner email. If you'd like to use different details, you have two options: 1. **Edit the invoice directly **— Click edit on the invoice and update the workspace information manually. This is only available to the workspace owner, and any changes will be reflected for all members in the workspace. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-14.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-15.png) 2. **Set it up in your settings** — Enable workspace information in your settings so it auto-fills in the From or Billed To fields whenever you select Workspace. By default, both fields will use the same information, if you'd like them to differ, simply uncheck the relevant field in your settings. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-4-1024x526.png) You can also add a member's bank details in the Members → Finance section. Once saved, these details will automatically appear in the invoice whenever that member is selected: ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-16-1024x474.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-17-1024x538.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-18-1024x576.png) ## Invoices to the customers Our invoice automation extends to cover customer billing too. For this, you can also enable the bill rates for specific projects, members or contracts. Read more about our bill rating system [here](https://support.webwork-tracker.com/bill-rate-pay-rate). To enable automated invoice creation based on approved timesheets, go to **Settings > Finance > Payroll > Create billable invoices when timesheet approved** ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-19-1024x565.png) Once enabled, approving a timesheet will automatically trigger invoice generation; no manual steps are needed. The system identifies which clients the team member logged hours for, splits the time accordingly, and generates a separate invoice for each client based on the tracked hours. This means if a team member worked across multiple clients during the same period, each client receives their own invoice reflecting only the hours relevant to them. This works alongside the existing payroll automation, the same timesheet approval that generates invoices for paying team members can now also handle customer billing at the same time. Admins can enable this from the billing settings, and the rest is handled automatically. ### How to make hours billable in WebWork? URL: https://support.webwork-tracker.com/how-to-make-hours-billable-in-webwork Summary: Learn how to mark your team’s hours as billable in WebWork. Explore the different types of billable hours and how to use them effectively. [video] https://www.youtube.com/watch?v=k6zehaL9Z9M ### How to make hours billable? To mark hours as billable, you first need to activate the feature. To do so: - In your dashboard, go to **Settings **> **Features** - Turn on the toggle next to **Billable Hours** under **Finance** **** ### Marking a project as billable To mark hours as billable, you must first mark a project as billable. To do this for an existing project: - Go to **Projects **> **Projects** - Click the name of the project you want to edit or click the **three-dot icon **under **Actions **and click **Edit** - In the **Project Details **tab, enable the **Billable **toggle ![The Billable toggle in the Project Details window on the Projects page in WebWork.](https://support.webwork-tracker.com/wp-content/uploads/2026/04/BillableHoursHourlyRates-1-2.jpg) This will make all contracts within that project billable, allowing you to set an hourly rate in **Projects **> **Contracts**. To learn more about contracts, check out our [Contracts help article](https://support.webwork-tracker.com/contracts). Apart from **the Owner, Executive Managers **can also set a project as billable if given permission. To do that you need to give them permission to workspace finances. To grant Executive Managers permission to set projects as billable: - Go to **People **> **Members** - Click on the member you want to give permission to - Go to **Billing **and enable the **Give access to finances** toggle This permission will give them access to the Finance section of your workspace, including setting projects as billable, show them member rates, project budgeting, and amounts.  ### Three ways to set hourly rates WebWork offers **three ways** to set hourly rates for your team. These are: - By [contract](https://support.webwork-tracker.com/set-hourly-rates-for-a-contract) - By [project](https://support.webwork-tracker.com/set-hourly-rates-for-a-project) - By [member](https://support.webwork-tracker.com/set-hourly-rates-for-a-member) Additionally, the rate types are also separated based on purpose:  - **Pay Rate **– The amount used to calculate employee earnings within the workspace. - **Bill Rate** – The amount used to generate invoices and charge clients for the work performed. If both project and member hourly rates are available, you can choose which one to use for each contract on the **Contracts **page. Alternatively, you can also set a custom rate for each contract. ### Viewing earned amounts After enabling billable hours, WebWork will calculate earnings based on the set billable hourly rate and number of tracked hours. You can view this data in several places, like the **Timesheet, [Payroll](https://support.webwork-tracker.com/payroll), and** [Finance reports](https://support.webwork-tracker.com/finance-reports).   ### How to pay your team on WebWork? URL: https://support.webwork-tracker.com/how-to-make-payments-on-webwork Summary: Learn how to make payments directly on WebWork through PayPal, Stripe, Remote, Bitwage, and Xero. [video] https://www.youtube.com/watch?v=h5Ey6Fj19MA On WebWork, you can pay workspace members through PayPal, Stripe, Remote, Bitwage, and Xero. To do so, go to **Finances > Payments** > **Make Payment**. Before making payments, there are a few steps you need to follow. ### Before making payments To be able to pay your team members, first you need to connect or integrate with the payment solutions. The card option is enabled by default. 1. Go to **Finances > Manage Payroll** 2. From the top **Payment & Payroll** **Integrations** section, **activate** those you want to use ### Paying through card (same as Stripe) The card option is activated by default, meaning you can pay through card right away. However, the **receiver must create a Stripe account** in **Settings > Finance > Get Paid > Card payment.** ### PayPal To pay with PayPal, you need to connect it first. - Go to **Finances > Manage Payroll > PayPal** Log in to your PayPal account and it will be connected to WebWork. The **receiver can also connect** their PayPal from Settings > Finance > Get Paid.  However, **even if they don't connect** but have a PayPal account with the same email as for their WebWork account, **they will still receive the payment**.  ### Remote  To pay through Remote, you need to activate the integration first.  1. Integrate from **Integrations > Remote > Enable** 2. Or from **Finance > Manage Payroll** 3. **Import **and** sync** members  When you send payment through Remote, it's added to the member's cumulative incentive balance. This incentive is not paid immediately. Instead, it’s queued and paid out during the member’s next scheduled pay period alongside their regular salary. ### Bitwage To pay through Bitwage, you need to activate the integration first.  1. Integrate from **Integrations > Bitwage > Enable** 2. Or from **Finance > Manage Payroll** 3. **Import** and** sync **members Unlike Remote, payments on Bitwage are processed and delivered instantly.  ### Xero To pay through Xero, you need to enable the integration first.  1. Integrate from **Integrations > Xero > Enable** 2. Or from **FInance > Manage Payroll** When you send payment through Xero, WebWork pushes a Bill (purchase invoice) to Xero and links it to the supplier’s Contact record.  ### How to make payments on WebWork?  Now that you have connected and integrated with payment and payroll tools, you can make payments. 1. Go to **Finances > Payments > Make Payment** 2. Select the **payment method** 3. Select the member 4. Enter the amount you want to pay 5. Write a note if necessary 6. Click **Pay**   **All payments you make through WebWork are logged as invoices and you can track their status both on Payments and Invoice pages.** ### How to pay invoices on WebWork? In Finances > Payments, you will also see invoices that need to be paid. **These invoices are generated in three ways:** 1. When a **member invoices your workspace** by creating an invoice manually (see Finance > Invoices > Create Invoice) 2. When **invoice creation for timesheet approval is enabled**, invoices will be created automatically and appear in Payments (see Settings > Finance > Payroll > Create invoice when timesheet is approved) 3. When **invoice creation based on fixed salary** is enabled,** **invoices will be created automatically at the set frequency (see Settings > Finance > Create invoice based on salary frequency) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-25-2025-08-58-36-2967-AM.png) Now that you see the invoices, you can **pay them two ways**: 1. Select the **payment method** and click **Pay** to pay** directly through WebWork** 2. Click **Mark as Paid** if you prefer or have already paid outside of WebWork ![image (158)](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-158.png) ### Filtering and Exporting Invoices You can filter invoices by different payment methods and currencies using the filters in the top left-hand corner. You can **set different currencies** for each member in **Finance > Manage Payroll** or **People > Members > Select member > Finance**. When filtering by different export methods (Gusto, Wise, Payoneer, and PayPal Batch Payments), you can export invoices directly in the required format. This allows you to easily upload them into your preferred payment system. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-25-2025-09-03-40-5208-AM.png) Using the **Export** button in the top right-hand corner, you can export all invoices that match the selected payment system. Additionally, the export buttons next to individual invoices allow you to export a specific invoice. When creating a payment, you can change your **Payment System** to an **Export Method**. This way, you can directly export your invoice to your desired payment system. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-25-2025-09-24-43-0064-AM.png)   ### How to receive payments on WebWork? URL: https://support.webwork-tracker.com/how-to-receive-payments-on-webwork Summary: Connect your WebWork account with Stripe and receive payments. To allow your clients to pay you directly from the invoice, enable payable invoices. [video] https://www.youtube.com/watch?v=p0_bXIy1Hbo If you want to **receive invoice payments** on WebWork, you can do so through Stripe. To do so, connect your Stripe account with your WebWork account and enable payable invoices. Currently, we support **invoice payments** through Stripe only.  **Payable Invoices** are available on **Plus** and **Premium** plans and if **Payments & Payroll add-on** is enabled. However, **if you want to make a payment without an invoice**, you can do so through **Stripe, Bitwage, and Wise**.  ### 1. Connect Stripe account to WebWork To connect your existing Stripe account to WebWork, go to **Settings>Finances>Connect with Stripe.** ![Connect your Stripe account to WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_299.png) ### 2. Create and send invoices To create and share payable invoices,  1. Go to Finances>Invoices 2. Create invoice (custom or hourly-based) 3. Enable **Accept payment** **** ### Sending invoices of other workspace members If you are sending the invoices of other workspace members to a client, only your Stripe account is enough. In this case, workspace members don't need a Stripe account as the payment will be transferred to your Stripe account. ### Sending your own invoice If you are sending your own invoice to the client or Workspace Owner, you need your own Stripe account connected.  ### Making payment through WebWork Other than receiving payments through Stripe, you can **also make payments** on WebWork through Stripe, Bitwage, or Wise. To make a payment this way, **ensure you verify your email address.** To do so, go to: 1. Finances>Payments>**Make payment** 2. Select the **member** you want to pay 3. Add the **amount** you want to pay 4. Select the **Payment system** (Stripe, Bitwage, or Wise) 5. Click **Submit** After submitting, you can follow the payment status to ensure it is completed.   ### How to set fixed salaries? URL: https://support.webwork-tracker.com/how-to-set-fixed-salaries Summary: Learn how to set fixed salary for workspace members and pay them directly on WebWork. [video] https://www.youtube.com/watch?v=Rk1PYgpyek4 On WebWork, you can set how you want to pay each member—based on approved timesheets or fixed salary. You can set a fixed salary in two ways:  1. Go to **Finance** > **Manage Payroll** > **Payroll Type** > **Fixed Salary** 2. Set the **Salary Frequency** and the **Amount** **** Or you can set it similarly from People section. 1. Go to **People** > **Members** > **Select Member** > **Finance** > **Payroll Type** >** Fixed Salary** 2. Set the **Salary Frequency** and the **Amount** ** ** [Learn how to pay workspace members, including their fixed salaries, directly on WebWork here.](https://support.webwork-tracker.com/how-to-make-payments-on-webwork) ### How to set up and manage Payroll? URL: https://support.webwork-tracker.com/how-to-set-up-and-manage-payroll Summary: Learn how to set up and manage payroll on WebWork Time Tracker. Integrate with payment solutions, add hourly rates, choose payment methods, and more. [video] https://www.youtube.com/watch?v=YjVQclfc9jk **Payroll Setup and Management** is available on **Plus and Premium plans**. On **Pro plan**, you can get it as part of the **Payments & Payroll Add-On** with **$1.5 per user/mo**.  To set up and manage payroll go to **Finances > Manage Payroll** in the sidebar. If you are planning to make payments either directly through WebWork or outside of it, integrate with the supported financial integrations like** Card, PayPal, Deel, Remote, Bitwage, and Xero. ** To set up the payroll details for each member, fill out the following fields: - **Hourly Rate ** The **hourly rate** you set here will be used in **timesheet calculation**. Even if you select **Fixed Payment** for this member, you can **still set an hourly rate** for them which will be used on projects that are hourly-based or when billing customers outside of your workspace. - **Access to Finances** Enabling Access to Finances allows the member to **see the rates** of their and other workspace members based on their member type permissions. For **Employee** member types, it allows them to see **only their own rate**. - **Payroll Type** There are two types of payroll to select from: **Timesheet Approval** and **Fixed Salary**. Selecting each determines how you plan to pay this member. When selecting **Fixed Salary**, you will be required to enter the amount and frequency. - **Pay Through** Select how you want to pay this member: - Payment mehods like **Card, PayPal, and Bitwage** Payroll systems like **Deel and Xero** Export the file and pay through** Wise, PayPal, Payoneer, and Gusto** - **Pay Period** Select the pay period between **Daily, Weekly, Bi-Weekly, Twice a Month, Monthly, and Custom** - **Started at ** Indicates the date when the **timesheet approval period began**. ![Manage Payroll on WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_41.png) If you want to see **only those members with selected Payroll Type**, check the box next to **"Show only with payroll type."** ![Show members with payroll type on Payroll Management in WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_42.png) You can also export this information as a **CSV or XLS** file by clicking **Export** and the format. ![Export Payroll Data on WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_44.png)   ### Payouts URL: https://support.webwork-tracker.com/payouts Summary: View your past payouts in WebWork. Learn how to activate your payout profile in settings. ### View your payouts To view your payouts in WebWork: - In your dashboard, go to **Finances **> **Payouts** On this page, you can see all payments you receieved WebWork with a connected **Payment Gateway**. ### Create payment profile To receive payouts and view them, you need to connect a supported **Payment Gateway **first. To do this: - click **Create payment profile** on Payouts page or - Go to **Settings **> **Finance** - Click connect on the **Payment Gateway** of your choice In case you started creating a payment profile but didn't complete the action, the button of **Create payment profile** will read **Activate payment profile** until you finish creating it. To **receive payouts**, you must** create and activate a payment profile.**   ### How to set hourly pay rates for a contract? URL: https://support.webwork-tracker.com/set-hourly-rates-for-a-contract Summary: Learn how to set an hourly rate for a contract in your WebWork workspace, choosing between member, project, or custom rates. [video] https://www.youtube.com/watch?v=APz_umA9hRE ### How to change the hourly rate type in WebWork? Rate types in WebWork are distinguished per scope and per purpose. Contracts in your workspace can have one of three hourly rate types per scope: **Member Rate,** regarding the specific member only; **Project Rate,** regarding a specific project and all members engaged in that project; **Custom Rate,** which is useful if the member does not have a concrete rate, so it should be customized according to the project or workload.  ![The Contracts page in WebWork showing the three different types of hourly rates offered in the tracker.](https://support.webwork-tracker.com/wp-content/uploads/2026/04/BillableHoursHourlyRates-1-5.jpg) Additionally, they can be separated by purpose: - **Pay Rate** – The amount used to calculate employee earnings within the workspace. - **Bill Rate** – The amount used to generate invoices and charge clients for the work performed.   To set a the hourly rates based on these distinctions for a contract you should: - In your dashboard, go to **Projects --**> **Contracts** - In the **Hourly pay/bill rate** column, select **Member/Project/Custom Rate** from the drop-down menu - Click the input field on the right of the rate type and enter an amount ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Apr-03-2026-02-49-54-0584-PM.png) **Note**: apart from the **Owner**, editing hourly rates is only accessible to **Executive Managers **who have permission. To grant this permission to a member: - Go to **People **> **Members** - Click the **three-dot icon** under **Actions **and click **Edit Details** - Click** Billing **and enable the** Show hourly rate **toggle After making the necessary changes in the contract’s rate and setting up the necessary parameters, you can view the history of the contract’s rate change later, **if you are a Plus or a Premium user.** You might want to choose the specific project you want more information about. In the table at the bottom, you can see the necessary information. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Apr-03-2026-02-51-36-4287-PM.png) As you can see from the table at the bottom, it gives you data about: 1. Status - Whether the change made is active (**Current**), or is no longer active (**Past**), 2. Rate Type -Here, the **Rate Type** includes all the options: Custom, Member, Project, or Pay, Bill, since this view contains information about both the specific project and the member, allowing any rate changes related to either to be visible. 3. Period - What pay period was affected. In this case the changes were made on the member’s **Hourly Rate**. 4. Previous and New Amount - These are the columns that show how much the difference was before and after the change. 5. Effective Date - This column gives information about the date from which the calculations should be adjusted based on the new rate. 6. Change Date - This indicates the date when the change was made. Note that the **Effective Date** and **Change Date** may be different: you can change the rate with the intention of recalculating from an earlier date. 7. Set by - This column shows who implemented the rate change for the member. ### How to set hourly pay rates for a member? URL: https://support.webwork-tracker.com/set-hourly-rates-for-a-member Summary: Learn how to assign an hourly rate to a workspace member in WebWork. Make changes to past and future earned amounts with ease. [video] https://www.youtube.com/watch?v=APz_umA9hRE ### How to set an hourly rate for a member? To set an hourly rate for a workspace member: - In your dashboard, go to **People **> **Members** - Click **Add** in** Hourly Pay Rate **or **Hourly Bill Rate **column** **and enter an amount  ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Apr-03-2026-05-07-32-6650-PM.png) Note: In WebWork there are different types of rates based on purpose. Those are** pay rate **(the amount used to calculate employee earnings within the workspace), and** bill rate **(the amount used to generate invoices and charge clients for the work performed). If a workspace member already has an hourly rate assigned to them, you can modify this amount at any time. **Note**: apart from the **Owner**, **Executive Managers **can also edit rates if they have permission. To grant this permission to a member: - Go to **People **> **Members** - Click the **three-dot icon** under **Actions **and click **Edit Details** - Click **Billing **and enable the **Show hourly rate** toggle ### Choosing how a rate change will take effect When changing hourly rates, the tracker will ask whether to: - Change the hourly rate starting from a certain date in the past or the future - Change the hourly rate for all past and future time entries Use the second option with care, as any reports or invoices you’ve generated previously will be affected with the change. ### Rate History After setting all the necessary parameters about the member’s rate, you can view their rate change history later, if you are a **Plus **or a **Premium **user. When you click on the specific member, you will have the opportunity to view their detailed information. Under the **Finance **section, in the bottom, the Rate History feature is available. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Apr-03-2026-05-20-16-8453-PM.png) As you can see from the table at the bottom, it gives you data about: 1. Status - Whether the change made is active (**Current**), or is no longer active (**Past**), 2. Rate Type - Under this column you will see that only **Member Rate** was changed, since you are on the **Members** section. Those can be either project **bill **or **pay **rate, depending on which one you changed. 3. Period - What pay period was affected. In this case the changes were made on the member’s **Hourly Rate**. 4. Previous and New Amount - These are the columns that show how much the difference was before and after the change. 5. Effective Date - This column gives information about the date from which the calculations should be adjusted based on the new rate. 6. Change Date - This indicates the date when the change was made. Note that the **Effective Date** and **Change Date** may be different: you can change the rate with the intention of recalculating from an earlier date. 7. Set by - This column shows who implemented the rate change for the member. ### How to set hourly rates for a project? URL: https://support.webwork-tracker.com/set-hourly-rates-for-a-project Summary: Explore how to set an hourly rate for projects in your WebWork workspace. Learn how to set projects as billable and assign rates to them. [video] https://www.youtube.com/watch?v=APz_umA9hRE ### How to set an hourly rate for a project? To set an hourly rates for a project: - In your dashboard, go to **Projects>Projects** - Click the name of the project or click the **three-dot icon **under **Actions **and click **Edit Details** - Enable the **Billable **toggle and click **Save Changes** - Click **Properties **and enter an amount under **Hourly rate** ### Permissions of different member types The **Workspace Owner** and **Executive Managers** can enable the **Billable **toggle and set hourly rates for all projects. **Team Managers** can set hourly rates only for the projects of members they manage, though they cannot change the **Billable **option of any project. To make any finance-related changes, managers will need to have their **Show hourly rate **toggle turned on in **Members>Billing**. To enable this: - Go to **People **> **Members** - Click the **three-dot icon** under **Actions **and click **Edit details** - Click **Billing **and enable the **Show hourly rate** toggle Note: In WebWork there are different types of rates based on purpose. Those are pay rate (the amount used to calculate employee earnings within the workspace), and bill rate (the amount used to generate invoices and charge clients for the work performed). ### Choosing how a rate change will take effect When changing hourly rates, the tracker will ask whether to: - Change the hourly rate starting from a certain date in the past or the future - Change the hourly rate for all past and future time entries ![The “Select the rate effect time” section in the Project Details window in WebWork, which appears after entering a new hourly rate for a project.](https://support.webwork-tracker.com/wp-content/uploads/2026/04/BillableHoursHourlyRates-1-4.jpg) Use the second option with care, as any reports or invoices you’ve generated previously will be affected with the change. ### Rate History After setting all the necessary parameters about the project’s rate, you can view their rate change history later, **if you are a Plus or a Premium user. **To view the rate history you should select the project you want to review the rate for and go to Properties. You will see a table at the bottom. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Apr-03-2026-04-24-50-2845-PM.png) As you can see from the table at the bottom, it gives you data about: 1. Status - Whether the change made is active (**Current**), or is no longer active (**Past**), 2. Rate Type -Under the **Rate Type** column you will see **Project Rate,** because the rate here refers only to projects. Those can be either project **bill **or **pay **rate, depending on which one you changed. 3. Period - What pay period was affected. In this case the changes were made on the member’s **Hourly Rate**. 4. Previous and New Amount - These are the columns that show how much the difference was before and after the change. 5. Effective Date - This column gives information about the date from which the calculations should be adjusted based on the new rate. 6. Change Date - This indicates the date when the change was made. Note that the **Effective Date** and **Change Date** may be different: you can change the rate with the intention of recalculating from an earlier date. 7. Set by - This column shows who implemented the rate change for the member. ### Types of Invoices URL: https://support.webwork-tracker.com/types-of-invoices Summary: Learn about the types of invoices available in WebWork—custom and hourly-based. Create and share invoices for customers and the Workspace Owner. [video] https://www.youtube.com/watch?v=oEaGrsIG_kM On WebWork, you can create two types of invoices: **custom **and **hour-based**. On a **custom invoice**, you have to enter details manually. While the **hour-based invoice **is already based on worked hours.  ### To create a custom invoice - In your dashboard, go to **Finances **> **Invoices ** - Click **Create Invoice **in the top-right - Choose **Custom invoice **in the drop-down menu ![The “Create Invoice” button in WebWork’s Invoices page showing the “Custom invoice” and “Hour-based invoice” options.](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Finance-1-1.png) On the **Create Invoice** page, you can enter the details of your invoice, including: - **Date**: the creation date of the invoice - **From**: the details of the invoice creator, including **name**, **email**, and **address** - **Bill to**: the details of the invoice addressee—your workspace or a customer - **Items**: the details of the invoice’s payable items, including **description**, **quantity**, and **price** You can toggle additional settings for the invoice in the top-right of the **Create Invoice** page. These include: - **Notes**: if you want to add a note at the bottom of the invoice - **Accept Payment**: if you want to make the invoice payable. When you enable this function, the customer will be able to pay with a click directly from the invoice. **Accept Payment** is available only on [Plus and Premium](https://www.webwork-tracker.com/pricing) plans. On** Pro** plan, you can get it as part of the **Online Payment** **Add-On** with $1.5 per user/mo.  **Note**: to use the **Accept Payment** feature, you need to connect a **Stripe **payment profile to your WebWork account. ### Generating an hour-based invoice **Hour-based** invoices allow you to bill your customers for the amount of hours you or your team worked for them. To generate an **hour-based **invoice, - In your dashboard, go to **Finances **> **Invoices ** - Click **Create Invoice **in the top-right - Choose **Hour-based invoice **in the drop-down menu On the right of the **Create Invoice** page, you can select several filters to generate your **hour-based** invoice. This includes: - **Members** - **Projects** - **Date** **Note**: If you leave the **Members **and **Projects **filters blank, **all members and projects of the selected date** will be added automatically. The **Date **filter will be automatically set to **This Week**. After selecting your filters, click **Generate **to create your invoice. You can check the **Member, ****Project,** and **Description **boxes to add them to the invoice for adding more information. ![The “Filter by” section of WebWork’s “Create Invoice” page](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Finance-1-2.png) ### Viewing your invoices To view your invoices: - In your dashboard, go to **Finances **> **Invoices**  Here you can see all of your invoices and their key details, including: - **Date** - **Bill to** - **Total amount** - **Status** You can filter your invoices by their Status. These include: - **Draft** - **Pending** - **Marked as Paid** - **Paid** You can also filter invoices by **date **to see invoices created in a set date range. ### Editing the status of an invoice After creating or generating an invoice, you can click **Save as Draft** on the right of the **Create Invoice** page to assign the Draft status to it. If you click **Save & Share** and choose a sharing option, the invoice will be marked as **Pending**. If the customer pays an invoice through WebWork, it will be marked as **Paid**. If they pay outside of WebWork, you can assign it a **Marked as Paid** status manually. ### Invoice Customers or the Workspace Owner In the invoice creation page, you can select who you want to invoice—a Customer or the Workspace Owner of WebWork.  Customers are not active members of WebWork. You add their information for the mere purpose of invoicing them.  You can add a customer directly from the invoice generation page by clicking **Add Customer** in the customer field or by going to **People>Customers**. ![Create Customer in People on WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_350.png) **Invoices for Workspace Owners** will appear on the **Payments** page. ### Convert To Custom Option Additionally, there is an option to convert an hour-based invoice to a custom invoice, allowing you to make changes to it. Since item names, quantities, and other details cannot be edited in hour-based invoices, converting it enables you to modify these fields. To access this feature, click the Convert to Custom button: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jan-08-2026-08-49-24-0648-AM.png) This allows you to make changes to the item-related fields. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jan-08-2026-08-49-37-7539-AM.png) --- ## Task Management Create tasks and subtasks on WebWork to simplify team work. ### How to create a subtask? URL: https://support.webwork-tracker.com/how-to-create-a-subtask Summary: Learn how to create subtasks on WebWork. Break down large tasks to subtasks to simplify how you manage them. Open the task and click Add subtask. [video] https://www.youtube.com/watch?v=nUlnsbXYYjU To create a subtask from the Tasks page, follow one of these two methods: 1. Hover over the task you want to add a subtask to. Click on the **Create subtask **icon next to the task’s title. A new row will appear below the task for the subtask title. 2. Or open the task and click **Add subtask** from inside the task. ![Create subtasks in WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Tasks-1-4.png) 3. To save the task title press Enter/Return on your keyboard or click the purple **checkmark icon ** on the right of the row. **Note**: The **Create subtask** icon won’t appear on tasks that already have subtasks. To find the **Add subtask **fields for these, you can: 1. Expand the task by clicking on it. If you can’t expand a task, you may have chosen the **As separate tasks** view option for the subtasks. You can change this at the top of the Tasks page. ![A screenshot highlighting the subtask view options in WebWork.](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Tasks-1-5.png) 2. Click the **three-dot icon ** under the **Actions ** column on the right of the task’s row, then select **Edit task** . After finding the **Add subtasks** field, click on it and write the new subtask’s title. To save it, Enter/Return on your keyboard, or click on the purple **checkmark icon ** on the right of the row. ### How to create a task? URL: https://support.webwork-tracker.com/how-to-create-a-task Summary: Learn everything about creating a task in WebWork. Convert chat messages to tasks, edit task details, add subtasks, and more. [video] https://www.youtube.com/watch?v=nUlnsbXYYjU To create a task on WebWork, you first need to [create a project](https://support.webwork-tracker.com/projects). When you have already created a project, follow these steps to create a task: 1. Click **Tasks** on the left sidebar.  2. Select the project you want to add a task to and click **Add a new task** in the top-right corner.  New tasks created this way will be assigned the default **Open **status. If you have existing tasks with other statuses, you can create new tasks by clicking **Add Task** in each status category. You can find these buttons under each status group.  ![A screenshot showing multiple tasks under different statuses on WebWork. Three "Add task" buttons are underlined in red.](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Tasks-1-1.png) ### Convert a chat message to a task You can also convert chat messages to tasks in WebWork. To convert a chat message to a task: 1. Open the WebWork Chat by clicking the **Chat** icon in the top-right, or **Communications** > **Chat** on the left.  2. Find the message you want to turn into a task. Hover over it on its right side and click the **Convert to task** icon.  ![A screenshot showcasing the "Convert to task" button on WebWork Chat](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Tasks-1-2.png) 1. Select which project to save the new task to from the popup window. Here, you can also modify the new task’s title. Click **Save **to create a task from the message. ![A screenshot showing the "Convert to task" window in WebWork Chat.](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Tasks-1-3.png) ### Add task details After creating a task, there are a couple of ways to edit its details: 1. You can edit the **title**, **due date**, **priority**, **comments**, **status**, and **assignees **from the Tasks page.  2. Click on a task to edit these details. 3. You can also click the **three-dot icon** under **Actions **on the right and select **Edit task**. Besides the above-mentioned, here you can edit the task’s **description**, **start date**, **time estimate**, and **subtask details**. You can also attach any relevant documents by clicking **attach a file**. You can also add comments and reply to them under each task. ### Adding the same task for all the projects If you want to add the same tasks for many or all the projects you can do that by going to **All Tasks,** and then **Add new task.** ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-29-2025-10-45-32-4738-AM.png) From here you can select the projects you want to create tasks for (or select all the projects) and the same task will appear in multiple projects simultaneously. Fill in the rest of the information and save it. You can also assign them to all members of the project.  ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-29-2025-10-45-45-7820-AM.png) You have different filters to view you tasks: ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-9-1024x146.png) - My Tasks - You will see all the tasks assigned to you - Active Statuses - You will see all the tasks with the active statuses only - Show - You can select which specific task statuses to show - Assignees - You will see the tasks assigned only to the selected members ### Add custom fields You can also add custom fields to your tasks, if you feel like it will be necessary to include all the information about the task description in that way. To do that click on the **Create a new field** button while creating the task. To do that click on the **Create a new field** button while creating the task. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jan-08-2026-09-00-18-0349-AM.png) After clicking on it you can decide whether you want the field to be a text field, number, dropdown, or a checkbox. By creating the field it will appear in all the tasks that exist in your workspace, not just this one specific task.                                        To know more about **Custom Fields** go to the following article: [Custom Fields Article.](/custom-fields) ## Attach and Record Voice Notes You can attach pre-recorded voice files or record voice notes directly within the task detail page. Voice notes can be added to the task itself or to individual task comments. This provides a faster, more natural way to communicate context, instructions, and feedback without leaving the task view: ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/Screenshot-2026-05-29-at-18.33.39-1024x524.png) ### Set a task to recur Any task can be set to repeat on a schedule instead of only running once. To set up recurrence, open the **due date picker** for a task. This works from list view, kanban view, or from the task detail page. Click **Set recurring** at the bottom of the calendar. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/Screenshot-2026-08-03-at-22.18.47-1024x679.png) This opens the **Recurrence** panel, where you can configure: - **Frequency** — how often the task repeats: **Daily**, **Weekly**, **Monthly**, **Yearly**, or a custom interval. For daily recurrence, you can also check **Skip weekends** to avoid creating tasks on Saturdays and Sundays. - **Trigger** — whether the next occurrence is created **On Schedule** (the next task appears on its due date regardless of whether the current one is finished, and completing the current one early creates the next one right away) or only **on completion** of the current task. - **Create new task** — whether each recurrence generates a brand-new task, or instead updates the existing task in place. - **Recur forever**, or set a specific repeat count / end date if you'd rather have the recurrence stop after a certain point. - **Update status to** — automatically set the task to a chosen status each time it recurs. - **Sync recurrence to due date** — keep the recurrence schedule aligned with the task's due date if it changes. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/Screenshot-2026-08-03-at-22.19.10.png) When a new occurrence is created, its start and due dates carry forward automatically, preserving the same gap between them as the original task. Click **Save** to apply the recurrence settings. ### Moving and Editing Tasks URL: https://support.webwork-tracker.com/moving-and-editing-tasks Summary: Learn how to move and edit your tasks in WebWork. Change task details, move between projects, and delete tasks. [video] https://www.youtube.com/watch?v=nUlnsbXYYjU ### Moving tasks between projects To move a task between projects: 1. Open **Tasks**. 2. On the right end of each task, click the **three-dot icon **under the **Actions **column> **Move task**. 3. In the popup window, select which **project** to move the task to from the dropdown menu. or 4. Open the task you want to move, click the **three-dot icon **on top** > Move task** and select the project you want to move the task to. ![How to move tasks on WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_65.png) ### Editing task details To edit a task: - Open the task you want by clicking on it and edit details like **assignee, due date,** **title, description, time and budget estimate, attached files, subtasks,** and **comments**. or - On the right end of each task, click the **three-dot icon **under the **Actions **column > **Edit task**. ### Changing task statuses You can change task statuses in several ways: In the **list view** of the Tasks page: - Click the current status of a task and select another one. or - Drag and drop tasks between status groups to change their statuses. In the **board view** of the Tasks page: - Drag and drop tasks between status columns to change their statuses. Or **open each task** and change the status from within each task individually. ### Deleting tasks To delete a task: - On the right end of each task, click the **three-dot icon **under the **Actions **>**Delete task**. - or do the same from inside each task—click the **three-dot icon>Delete task**. **Note** : Deleting tasks is **permanent ** and cannot be undone. ### Task Statuses URL: https://support.webwork-tracker.com/task-statuses Summary: Learn everything about task statuses in WebWork. Create and edit statuses to organize tasks in your workspace. [video] https://www.youtube.com/watch?v=nUlnsbXYYjU ### Statuses Tab WebWork’s task statuses let you organize your tasks. By default, there are four statuses in your workspace:  - Open - In Progress - Done - Closed  Each of these is grouped in its own category:  - Open - Active - Done - Closed ### How to add and modify task statuses To add or edit task statutes, follow these steps: 1. Go to **Tasks** from the sidebar. 2. Hover over the project of your choice and click the **gear icon **next to its title. In the opened window, select **Custom **under **Use Workspace Statuses**. 3. Click **Add Status** and enter the name of your new status and press Enter/Return on your keyboard. ![How to create custom statuses on WebWork Task Management](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_90.png) This will add your new task status to the Open category of statuses. You can drag and drop the new status to the category of your choice by using the **six-dot icon **on the left of the status title. Each new status will be automatically assigned a unique color. To change this color manually, click on the **colored square **on the left. To delete added statuses, click the **three-dot icon** on the right and click **Delete Status**.  **Note**: you can change the colors and the names of the default statuses. But you cannot delete them or move them between status categories. You can also add and modify task statuses for your entire workspace. To do this: 1. **Go to Settings** by clicking the gear icon on the top right-hand corner.  2. Click on **Tasks **and edit or add statues the same way as described above. ![A screenshot showing the "Statuses" section under the "Tasks" settings page in WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Tasks-2-2.png) **Note**: If you want to delete a workspace status that’s in use by a task, you will need to select a different status to switch that task to. ### Permissions Tab  In the **Permissions Tab** , you can control who has the ability to create, view, and edit tasks in your workspace. These settings ensure that task management permissions are aligned with your team’s needs. Permissions Options - **Allow editing tasks by regular users **- when enabled, regular users can create, edit, and delete tasks assigned to them—whether the tasks were created by themselves or by others. - **Allow regular users to manage others’ tasks **- this option allows regular users to view, create, edit, and delete the tasks of other members within the projects they are assigned to. - **Allow editing of Task IDs **- when enabled, workspace owners and executive managers can edit task IDs. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-04-2025-01-16-47-8002-PM.png)   ### Viewing and Searching for Tasks URL: https://support.webwork-tracker.com/viewing-and-searching-for-tasks Summary: Learn how to search for specific tasks on WebWork. Change your task views and filter them to find the tasks you’re looking for. [video] https://www.youtube.com/watch?v=nUlnsbXYYjU ### Where can I view my tasks? To see the tasks assigned to you: - Go to **Tasks** from the sidebar. - **Click the project** you need from the left bar and click **My Tasks** on top. ![My Tasks on WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_66.png) ### Searching for tasks To search for a task:  1. Go to **Tasks** on the sidebar and click the project you need. 2. Write the task title you are searching for in **Search for tasks **at the top of the **Tasks **page. ### Filtering tasks WebWork offers three task-filtering options. These can be activated by clicking **My Tasks**, **Show**, and **Assignees **at the top of the **Tasks **page. - The **My Tasks **option will show only the tasks you’re assigned to in the open project. - **Show **will allow you to hide or show tasks with certain statuses. - **Assignees **will allow you to view tasks assigned to specific people. ![Filtering tasks on WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_87.png) ### Board view and list view The WebWork Tasks page has two view options: **board view **and **list view**. You can switch between these by clicking the respective button at the top of the page. Both views sort your tasks by their statuses. ### Subtask views You can change how subtasks are displayed in WebWork. Clicking the **Subtasks **button will give you three options: - Collapse all - Expand all - As separate tasks The first two options will **collapse **or **expand **all of your tasks that have subtasks. The **As separate tasks **option will display your subtasks as separate tasks. This is useful if a subtask and its parent task have different statuses. ### Hide or show task details To hide or show certain task details on the **Tasks **page, follow these steps: 1. On the top-right of the **Tasks **page, click **Show columns**. 2. From the dropdown menu, check the properties you want to be displayed or hidden. **Note**: this only works in the **list view** of the **Tasks **page. ![columns that hide or show task details on WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_89.png)   ### Custom Fields URL: https://support.webwork-tracker.com/custom-fields Summary: You can add custom fields for existing members or projects and tasks by setting their parameters in each section. [video] https://www.youtube.com/watch?v=qEBxbkflcG4   You can create new fields for existing members, projects tasks, or assets and filling in the necessary information setting up their parameters. Hence, you can add custom fields in Members, Projects, Tasks, and Assets sections. ### Custom Fields for Members When you have already successfully [invited members](https://support.webwork-tracker.com/how-to-invite-members-to-your-workspace) you can also add new fields for them. To do this, simply click on the member and go to Custom Fields section. Then click on the plus button next to Create a new field. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-20-2026-06-08-02-1726-PM.png) After clicking on it you can decide whether you want the field to be a text field, number, dropdown, or a checkbox. By creating the field it will appear in all the members info panel that exist in your workspace, not just this one specific member.  ### Custom Fields for Projects You can also add custom fields for your existing projects, if you feel like it will be necessary to include all the information about the project description in that way. To do that click on Custom Fields, then select the Create a new field button after creating the project and opening its side panel. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-20-2026-06-07-47-4855-PM.png) After clicking on it you can decide whether you want the field to be a text field, number, dropdown, or a checkbox. By creating the field it will appear in all the projects that exist in your workspace, not just this one specific project.  ### Custom Fields for Tasks You can add custom fields to your tasks as well. To do that click on the Create a new field button while creating the task. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jan-08-2026-09-06-05-6382-AM.png) After clicking on it you can decide whether you want the field to be a text field, number, dropdown, or a checkbox. By creating the field it will appear in all the tasks that exist in your workspace, not just this one specific task.                                    ### Custom Fields for Assets Adding custom fields to your [assets](https://support.webwork-tracker.com/asset-management) is also possible. You should go to **Tools** then click on **Assets**. When adding an asset and filling the necessary information about that asset you can also create custom fields. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/01/Screenshot-2026-06-02-at-22.06.14-1024x555.png) Custom fields can be applied to all asset types or to a specific asset type (e.g., computers only). Keep in mind that once you add a custom field to an asset type, it will appear on **every asset of that type** across your entire workspace — not just the one you're currently looking at. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/01/Screenshot-2026-06-02-at-22.07.32-928x1024.png) ### Custom Fields in Reports You can also see these **Custom Fields** in all the reports, next to the filters: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-20-2026-06-06-25-8402-PM.png) Thus, you can also apply filters based on custom fields you have created. Note that only the reports having the Task Column can show custom fields created for tasks too (those are Apps and Websites, Tasks, Billable Hours). For the rest of the reports when clicking on the Custom Fields filter you will have two options: either Member, or Project. Depending on which type of custom fields you have created in Members/Projects/Tasks, you will have the filters accordingly. For example, if you have created a custom field Text for your members, then the filter will look like this: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-20-2026-06-06-48-6764-PM.png) The box which has “Work Schedule” name *is* the **Text Custom Fields** created for my members. For texts you can then have options **“Contains”** or **“Equals”**. When selecting **Equals** you should then type the exact text you used when creating the text custom field. In case of **Contains,** you can write at least one word that the custom field includes. Then you should click **Apply,** and will see all the members having this specific text in their custom field. Let’s look at another example. For projects, for instance, this user has created a dropdown custom field with two options. Then, the filter in the reports looks like this: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-20-2026-06-07-07-3463-PM.png) When selecting the option you want, you will then be able to see all the projects that fall under that category.   --- ## WebWork AI AI tools that help analyze productivity and generate smart reports. ### WebWork AI URL: https://support.webwork-tracker.com/what-is-webwork-ai Summary: WebWork AI simplifies your workflow by analyzing performance, detecting irregularities, suggesting solutions and personalized strategies, and more. [video] https://www.youtube.com/watch?v=hqFCy6i1SQw WebWork AI simplifies your workflow by analyzing your team's workflow and performing autonomous actions for you.  ### What WebWork AI can do: - Analyze performance of each team member - Suggest solutions and personalized strategies - Review reports and send you emails periodically - Detect events and send you analyses emails - Create projects, tasks, and standups - Answer your questions related to workspace and member performance - Write and send birthday and holiday messages to Slack and WebWork Chat - Detect performance and other irregularities - Summarize reports ### How to use WebWork AI? #### As a chat You can use WebWork AI as a chat by opening it from the sidebar. Ask it any questions you want about your workspace members, performance, projects, and anything else you want a quick answer about.  Along with questions, you can also ask WebWork AI to create projects, tasks, and standups.  ![WebWork AI analysis of performance](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jul-07-2025-06-29-34-6015-AM.png) #### As an autonomous assistant You can set up WebWork AI to send you automated emails with workspace data analysis and when certain events are triggered.  - Triggered events like project time and budget overrun - Periodic reviews like top members who used non-productive apps - Chat automations like reports sent to Slack or WebWork Chat channels, birthday and holiday messages - Creation of projects, tasks, and standups To set up these autonomous actions, follow these steps: - Go to **Settings** > **WebWork AI** > **Events, Periodic Reviews, and Chat Automations**  Learn more about [Events here](https://support.webwork-tracker.com/webwork-ai-events) and about [Periodic Reviews here](https://support.webwork-tracker.com/periodic-a). ### What are credits & how do they work? On each plan, you get a number of credits that equals a message to WebWork AI or an action it takes.  Note that the total number of credits is given to the whole workspace and not an individual.  - Pro Plan: **10 credits** per month - Plus Plan: **25 credits** per month - Premium Plan: **50 credits** per month You can also buy additional credits at **$5 per 100 credits **from** Settings > WebWork AI > Credits.** The **monthly credits renew every month** to the starting amount (10, 25, or 50) for the entire workspace based on the subscription plan. **Additionally bought credits do not expire** and can be used anytime until consumed. ####   #### Permissions Settings You (the Workspace Owner) are in control of who can access and use WebWork AI in your workspace. To give members permission to do so, go to **Settings** > **WebWork AI** > **Permissions**. ![Permission settings of WebWork AI](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jul-07-2025-06-37-12-9009-AM.png) ###   ### Interact with WebWork AI using voice input. You can also chat with WebWork AI using your voice input. Simply tap the microphone to speak instead of typing. Your voice is instantly converted into text for faster, hands-free interaction. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-12-2026-04-44-21-0923-PM.png) #### Live Voice Mode Besides just chatting with our AI using your voice you can enable real-time voice conversations with it. Ask questions, interrupt, and respond naturally, just like talking to a person. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-12-2026-04-44-48-0306-PM.png) ### AI Response Retry and Task Creation When WebWork AI has already responded to your question, but you are not satisfied with it, you can also ask it to rephrase its answer by simply clicking on the retry button: ![image (12)-2](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-12-2.png) When you click on it, AI will think more about the given prompt/question and will provide a more elaborate or accurate answer.  You can also ask AI to create a task based on the response it gave to you. For that you should click the Task button under the response: ![image (13)](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-13.png) When you click on it a pop-up appears asking you to fill the necessary gaps and the response text goes as the task description: ![image (14)](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-14.png) ### WebWork AI - Schedules WebWork AI also supports schedules, allowing AI reviews to run automatically on a recurring basis. Managers receive periodic AI-generated insights about team performance without triggering them manually. The managers need to give the correct prompt to AI, such as: "Send me daily reports about my team's performance", ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-63-1024x349.png) after which it will ask the manager to type "yes" to confirm the scheduled reports, if the schedule settings are correct. You can also change the frequency, timing or any other detail by replying to the message. After the final confirmation AI once again informs that the scheduled report has been set, hence it should be available in the "Scheduled" tab: ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-64-1024x333.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/Screenshot-2026-09-03-at-18.40.46-1024x172.png) If you want to delete the scheduled report, simply click on the three dots and then "Delete". However, if you would like to discontinue the report sending but still have the template you can deactivate it by disabling the relevant toggle. Each report will consume one AI credit. If you want to configure the destination of your AI Schedules, go to the settings and click "Notifications": ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-65.png) Scroll down till you find "Scheduled AI task results". Checkmark all the apps where you would like to receive the report (Email, In-app or WebWork Chat): ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-66-1024x129.png) Selecting all three destinations will not consume three credits. Credits are calculated per report, not per destination. ### Guide to WebWork MCP Connector URL: https://support.webwork-tracker.com/guide-to-webwork-mcp-connector Summary: Connect WebWork with AI assistants like Claude and ChatGPT through MCP Connector. The WebWork MCP Connector lets you manage your WebWork data through AI assistants like Claude and ChatGPT using natural language, without opening the dashboard. ### What you can do Once connected, you can ask your AI assistant to do things like: - List your projects - Create and assign tasks - Start timers - Add time entries - Approve timesheets - Pull reports - Invite members The connector is built on the Model Context Protocol (MCP), an open standard supported by a growing range of AI assistants. It works with any MCP-compatible assistant through a single connection, so there's no separate setup for each tool you use. ### Who can use it The MCP Connector is available to workspace **Owners** and **Executive Managers**. ### How permissions and security work Every action runs as you as the signed-in user. The connector respects the same roles and permissions already set up in your workspace and never does anything you aren't already allowed to do. Connecting an assistant doesn't expand anyone's access. Additional safeguards include: - **OAuth sign-in** Access is granted through OAuth when you sign in, so your login credentials are never shared with the assistant directly. - **Confirmation for destructive actions** Actions that delete or archive data require your explicit confirmation before they run. - **No separate copy of your data** The connector doesn't store a separate copy of your WebWork data. - **Disconnect anytime** You can disconnect at any time to revoke the assistant's access. ### How to connect You connect the MCP Connector from within your MCP-compatible assistant and authorize access via OAuth when you sign in. For the full step-by-step setup instructions and the complete list of available actions, see the [MCP Connector documentation](https://api-docs.webwork-tracker.com/mcp-connector). ### How to disconnect You can disconnect the MCP Connector at any time to revoke the assistant's access to your WebWork data. For the exact steps, see the [MCP Connector documentation](https://api-docs.webwork-tracker.com/mcp-connector). ### WebWork AI Events URL: https://support.webwork-tracker.com/webwork-ai-events Summary: WebWork Agentic AI can analyze events like project or task budget overrun and send you automated emails. When an event like project or task time overrun happens, WebWork Agentic AI can analyze it and send you an automated email. Currently, you can select to receive emails about the following events: - Project Time Overrun - Project Budget Overrun - Task Time Overrun - Task Budget Overrun Each occurred event will consume one AI credit.  To activate the events,  1. Settings>WebWork AI 2. Events tab 3. Select the events you want  4. Click Save changes **Now, if you have selected Project Budget Overrun, for example, whenever a project exceeds the set budget estimate, WebWork Agentic AI will analyze it and send you an email.** ### WebWork AI in Slack and WebWork Chat URL: https://support.webwork-tracker.com/webwork-ai-in-slack Summary: WebWork AI is your assistant in directly in Slack. It can create stand-ups and tasks, give you updates and summaries, and more. WebWork AI is available as an app in Slack and can perform actions connected to your WebWork workspace. It works similarly in WebWork Chat. **Mention** it in a chat or a channel in **Slack**, or open it in Apps > WebWork AI. It can perform the following actions: - **Answer all your questions about your workspace and members **Example prompts: > “Who was most productive this week?” > “Any signs of burnout in the support team?” - **Create and remind about stand-ups** Start a standup for your team Remind the channel when it’s time - **Share updates and summaries** Example prompts: “Set up daily standups at 10:30 in this channel” “Remind my team to start the standup every morning” - **Create tasks and send reports in Slack ** Ask the AI to create tasks and projects or send you daily or weekly team reports. Here are example prompts you can use: “Create a task for Anna to review the UI design” “Send a weekly report to #team-leads” “Who was absent today?” - **Give you attendance summaries** Example prompt: “Who was absent today?” - **Show and give you details about tasks** Example prompts: “Show me my tasks” “What’s due today?” “List Sarah’s open tasks” - **Celebrate birthdays by writing and sending congratulatory messages ** Note that for the birthday feature to work, users must use the same email address both for WebWork and Slack. - **Remind about holidays and send messages to channels ** If you are using WebWork's holiday management feature, WebWork AI can do the following: Announce upcoming public or company holidays Let your team know whether it’s a working or non-working day Deliver a customized holiday message You can also ask it about holidays with similar prompts: “Is Monday a working day?” “What holidays are coming up?” ### Previous WebWork Bot commands also still work  **Create, view, and delete standups** - Type `/webwork standups` to view existing standups - Type `/webwork create standup` to create a standup - Type `/webwork_ask` create standup, standup list, remove standup, and delete standup for the same actions-View tasks - To view tasks assigned to you, type `/webwork tasks`or`/webwork_ask` I want my task list-Ask birthday dates **To learn the birthday dates of coworkers,** - type`/webwork_ask` When is Name Surname’s birthday? or When is the birthday of Name Surname? **To get notified about public holidays set for your workspace and whether they are working or non-working days,** - type `/webwork holidays` or `/webwork_ask` holiday list To see the full list of slash commands,  - type `/webwork help` **To ask the bot a question,** - type /webwork_ask and your question ### Other actions you can complete with the bot include: - Send reports to your preferred channel on Slack The bot can send out WebWork reports to Slack channels. There are 2 types of reports, weekly and daily, which include information such as present and absent employees, their work start and end times, and tracked time on each project. To turn on sending reports, go to **Settings**>**Bot Settings**>**Turn on Weekly or Daily Reports**. - Congratulate your team on public holidays If you use the Holiday Management feature on WebWork, the bot will notify your team about the upcoming Holidays and Memorial Days 2 days in advance. The notification will include whether it is a working or non-working day and a message.You can customize the messages by writing your own on WebWork. - Congratulate your teammates on their birthdays For the bot to congratulate on birthdays, make sure the birthday field on WebWork is filled out, and the WebWork Bot will take care of the rest. *Note that for the birthday feature to work, users must use the same email address both for WebWork and Slack.* **See also:** - [Slack Integration](https://support.webwork-tracker.com/slack-integration) — enable and connect WebWork to your Slack workspace - [WebWork Slack App](https://support.webwork-tracker.com/webwork-slack-app-guide-integration-commands-automation-setup) — commands, mentions, and automated notifications ### Periodic Reviews with Agentic AI Analysis URL: https://support.webwork-tracker.com/periodic-ai-analysis Summary: Set up Periodic Reviews to receive performance insights straight to your inbox. WebWork Agentic AI analyzes workspace data and sends you periodic reviews. WebWork Agentic AI can send the periodic reviews of your selected insights to your inbox.  To set up Periodic Reviews, go to **Settings > WebWork AI > Periodic Reviews**.  ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-62-1024x513.png) You can get reviews about: - Top 5 members with the most tracked time. - Top 5 members who used non-productive apps. - Top 5 members with the highest activity level. - Top 5 members with the lowest activity level. - Top 5 members with missed deadline tasks. - Top 5 members with the most late arrivals. - Tasks digest: completed work, stuck tasks with reasons, and open workload. Select which insights you want to be sent to your email and the frequency (Daily or Every Monday). When there is enough data, WebWork Agentic AI will analyze it and send you the reviews at your set frequency. *Note that each sent report consumes 1 credit. * --- ## Productivity AI-powered productivity tools to improve your team’s performance. ### Productivity Insights URL: https://support.webwork-tracker.com/productivity-monitoring Summary: Explore productivity monitoring in WebWork. Learn everything about viewing productivity data on the Productivity page. [video] https://www.youtube.com/watch?v=xZevMdHSh9w   To view productivity data in your workspace: - In your dashboard sidebar, go to **Productivity **> **Productivity Insights** On **Productivity page**, you can see: - Detailed tracked time - Workspace average active and inactive time - Tasks overview - Attendance overview - Productivity labels of used platforms - Categories of apps & websites members spent time on - Productivity percentages - App & websites usage  - Activity level overview - Meetings & calls - Activity Level: Office vs. Remote **Note**: to set productivity labels for apps and websites, go to **Productivity **> **Apps & Websites**. ### Activity Level: Office vs. Remote  In the **Activity Level: Office vs Remote** section, you can easily compare **activity and productivity levels** between your **office** and **remote teams** through clear, visual graphs. With these insights, you can: - **Compare activity levels** between members working remotely and those in the office. - **Identify productivity trends** based on location (e.g., higher activity during remote workdays). - **Make informed decisions** about hybrid or remote work policies by relying on real data rather than assumptions. - **Spot discrepancies in engagement** that may indicate areas for improvement or additional support. This section provides **easy-to-read visual graphs**, allowing you to interpret data at a glance. Whether you manage a fully remote team, an in-office team, or a hybrid model, this view gives you **clear visibility into how location impacts performance**. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Oct-02-2025-12-08-35-9771-PM.png)   You can view productivity data in three ways: - Per Member - Per Team - For Workspace ### Per Member and Per Team views By default, the **Productivity **page will be in the **Per Member **view. This view displays data with visual **graphs **and **charts**. ![producitvity insights general](https://support.webwork-tracker.com/wp-content/uploads/2026/04/producitvity-insights-general.png) ### Workspace view The **Workspace** view shows detailed productivity data for your entire workspace: - Activity levels - Tasks - App and website usage and much more. You can export productivity data from All Members view in **CSV **and **XLS**. **Note**: the **Workspace** view is only available to **Executive** **Managers **and the **Workspace Owner**. If you are a Plus or a Premium plan user, then you will have access to our **Benchmarks** feature.  Benchmarks help to boost productivity by comparing benchmarks of different metrics of the industry peers with all the WebWork users and offering insights into how others perform in the same areas. You can explore more about this feature in **Productivity Insights **subsection. Here you can see different filters to have a better understanding of the particular member’s, team’s or the whole workspace’s productivity. The benchmarks will appear in the widgets showing: 1. The productive time ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-19-2025-10-03-37-4321-AM.png)      2.    Activity level ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-19-2025-10-03-58-8268-AM.png)     3.   Inactive time ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-19-2025-10-04-09-5238-AM.png)     4.   Focus Time (time spent actively working without distractions) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-19-2025-10-04-19-7188-AM.png)     5․ Meeting Time ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-19-2025-10-04-38-3195-AM.png) If your filter is by **Member,** then in the widgets above the first thing shown will be the selected member’s productivity or activity; after that, WebWork will find and match WebWork users across the whole platform with the same or similar titles (e.g., **Customer Success Manager/Content Writer**), and display a comparison of their productivity, activity level and inactive time. However, if the system cannot find similar titles, then the comparison will happen against all the platform users. If your filter is by **Team,** WebWork will find and match other teams with the same or similar mission, name or responsibilities and compare the results of the same sections (productivity, activity level and inactive time). Likewise, if the filter is by **Workspace,** then your workspace will be compared to other workspaces within the same or similar industry. You can also view the information about your team’s or workspace’s productivity using **Data Table** view. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-22-2025-12-27-44-2366-PM.png) This is more convenient for exporting the sheet as a report. Here you can see every member of your workspace with the information about their Tracked Time, Activity Level, Tasks, as well as their Apps and Website Usage. The first line displays the same metrics of the whole workspace. ### Work-Mode Overview In **Productive Insights** you will also be able to see a section named **Work Mode Overview** if you are a **Plus **or a **Premium **user. Here you can see the focus time, shallow time, meeting time, paid time offs and breaks as well as undefined times, which do not fit into any of these time categories, mostly manually added time. Focus time indicates the time with high activity, this is the time spent actively working without distractions. Shallow time, in contrast, combines the time spent working at a lower activity level. **** ### AI Usage **AI Usage** shows how much of a member's tracked time is spent in AI tools. It's displayed as a percentage of total tracked time, along with the equivalent hours — for example, "49.7% — 2h 58m with AI." Below that, it breaks the time down per tool, showing each AI app's share of tracked time and how many hours or minutes were spent in it (e.g. Cursor AI at 48% / 2h 52m, Claude at 1.4% / 5m). ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-54.png) ### Distraction **Distraction** tracks how often a member's attention moves between apps. It shows the total number of app switches along with a normalized rate per tracked hour, the average amount of time spent focused on one app before switching to another, and how many of those switches were to non-productive apps. It also includes a "Top apps switched to" list, ranking the apps people land on most often when they switch, each with its own switch count. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-55-1024x635.png) ### App & Website Monitoring URL: https://support.webwork-tracker.com/apps-websites-monitoring Summary: Learn about App and Website Monitoring in WebWork. Set productivity labels, track usage time, and more. [video] https://www.youtube.com/watch?v=wSozS-sna9c When your workspace members use the **Desktop App**, it tracks their **app and website usage**, including time spent on each and their activity level during that period. On **App & Website Montioring**, you can label each platform as productive, neutral, and non-productive. Initially, you will see our **default list of most common apps and websites**. However, as your workspace members start tracking time on **other platforms, those will appear** here as well. ### Why do I need to label apps and websites? Labeling apps and websites as productive, neutral, and non-productive will help the tracker measure productivity based on how much time they spend on each. To find the app or website you need, you can choose the category in Category filter. - **Type**: whether it's an app or a website - **Category**: what purpose it serves ### Productivity Labels You can assign apps and websites into three different productivity labels: - **Productive** - **Neutral** - **Non-productive** Setting Productivity Labels You can set productivity labels for apps and websites in two ways: - **Workspace-wide**: Set productivity labels for apps and websites across your whole workspace. - **Team-specific**: Set unique productivity labels for apps and websites for a team within your workspace. ![WebWork Tracker Dashboard Apps & Websites Interface](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jul-24-2024-05-17-07-9689-PM.png) ### Sorting Apps and Websites You can sort the rows on the **Apps & Websites** page in two ways: - **By name** - **By tracked hours** This lets you view the apps and websites that your workspace members use the most. ### Automatically Adding Used Apps and Websites As your workspace members use apps and websites not included in WebWork's default list, the tracker will recognize and add them. You can then modify their productivity labels as well. ### Charts Use the Chart view to see the app & website report in charts like line, bar, and pie.  You can customize each chart type by setting details like color scheme and what data to show. ![Chart view of app & website report on WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-05-2025-02-06-11-2642-PM.png)   ### Bulk Action To make marking the productivity of apps and websites less time-consuming, the **Bulk Action** button is available. You can filter your settings by selecting the required titles or teams and then choosing the app or website categories. After that, click the button and set their productivity at once, without marking them individually. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-29-2025-10-49-02-1363-AM.png) ### AI Classification If you are a Premium plan user then the **AI-powered classification** feature will be available to you in your **Workspace** view. If you enable this AI will automatically classify unset apps and websites as Productive, Unproductive, or Neutral based on common work usage patterns. ### AI Categorization For Premium plan users, when a tool not included in the WebWork popular list is used, AI will automatically detect and assign the correct category and subcategory. Any tool used for at least 10 minutes will be categorized accordingly. ### Activity Level vs Productive Time: What’s the Difference URL: https://support.webwork-tracker.com/activity-level-vs-productivity-monitoring-whats-the-difference Summary: Activity Level and Productivity Monitoring measure different things in WebWork. Learn the difference and how to use both metrics to get an accurate picture o… **Activity Level **and **Productivity Monitoring** are two separate features in WebWork, and they measure very different things. This article explains what each metric actually measures, where to find it, and why a high activity level doesn't automatically mean high productivity or vice versa. ### What Is Activity Level? **Activity Level** measures how actively a member is using their keyboard, mouse, and scroll wheel during tracked time. WebWork captures these input signals and calculates a percentage that reflects physical engagement with the computer within a session. To view Activity Level reports, go to **Reports > Activity Level**. From this report, you can: - See the daily average activity level of each workspace member - View the report by filters - View data in charts (line, bar, pie, or calendar) - Send, schedule, or export reports in CSV or XLSX You can also customize activity level thresholds (low, medium, high) in **Settings > Activity** **Level**. For more on how the calculation works, see [How does WebWork calculate activity levels?](https://support.webwork-tracker.com/activity-level) ### What Is Productivity Monitoring? **Productivity Monitoring** measures how tracked time is distributed across apps and websites, based on how those platforms are labeled by the admin. First, you mark each app or website as productive, neutral, or non-productive, or use the default marking. The Productivity Insights page then shows what percentage of a member's tracked time falls into each category. To view Productivity Monitoring data, go to **Productivity > Productivity Insights**. From this page, you can see: - Productivity percentages broken down by app and website usage - Categories of platforms members spent time on - Activity level overview alongside productivity data - Data per member, per team, or for the whole workspace **Note:** Productivity Monitoring depends on app and website labels being configured first. Go to **Productivity > Apps & Websites** to set these. Without labels, the data will not be meaningful. See [How to label apps & websites as productive, neutral, or non-productive?](https://support.webwork-tracker.com/how-to-label-apps-websites-as-productive) **Key Differences at a Glance** | | Activity Level | Productivity Monitoring | | What it measures | Keyboard, mouse, and scroll wheel input during tracked time | How tracked time is distributed across apps and websites | | Expressed as | A percentage (e.g. 72%) | Productive, neutral, and non-productive time breakdown | | Based on | Hardware input signals | Admin-defined app and website labels | | Tells you | How actively a member is using their computer | Whether that activity is on productive tools | | Where to find it | Reports > Activity Level | Productivity > Productivity Insights | | Requires setup? | Thresholds customizable in Settings > Activity | Yes, app and website labels must be configured first | ### Why They're Easy to Confuse Because both metrics relate to how members work, it's possible to treat them as interchangeable. **Scenario A: High activity level, low productivity** A member has a 90% activity level as they're typing and clicking constantly throughout the day. But their Productivity Monitoring data shows that most of that time is on platforms labeled non-productive. The high activity level doesn't indicate productive work; it just means the computer was being used actively. **Scenario B: Low activity level, high productivity** A member has a 45% activity level which might look like disengagement. But their Productivity Monitoring data shows that nearly all of their tracked time is on productive platforms. They may be reading long documents, attending calls, or doing focused work, all of which generate little keyboard or mouse input but are clearly productive. **The takeaway: **always look at both metrics together before drawing conclusions about a member's performance. ### Why is my activity level low? URL: https://support.webwork-tracker.com/why-is-my-activity-level-low Summary: Learn how WebWork measures daily activity and activity per screenshot period and why they differ from each other. If your daily activity level is different from that of an individual screenshot interval, that's normal and as they are calculated differently. This article explains what WebWork measures, how it calculates activity over the course of a day, and why the number you see on a screenshot may look different from your daily total. ### What WebWork Measures Activity Level is based on three types of computer input: - Keyboard strokes - Mouse clicks - Scroll wheel actions WebWork counts the total number of these actions during tracked time and uses them to calculate an activity percentage. Time spent on a task that doesn't involve any of these inputs (such as reading, listening to audio, or being on a call) will register little to no activity, even if the work itself is meaningful. For a full breakdown of how the calculation works, see [How does WebWork calculate activity levels?](https://support.webwork-tracker.com/activity-level) ## Why Your Daily % Can Look Different from Your Screenshot % This is the most common source of confusion. A member might see 100% on their daily activity report but notice individual screenshots showing much lower percentages, or the other way around. Both numbers can be correct at the same time as they measure activity differently. **Per-screenshot %** Each screenshot in WebWork represents a 10-minute interval (can vary depending on the set frequency of screenshots). The activity percentage shown on that screenshot reflects only what happened during those minutes. The activity measuring formula is applied to just that interval's actions and time. **Daily %** The daily activity percentage is not an average of the individual screenshot percentages. Instead, WebWork takes all of the day's actions and all of the day's tracked minutes and runs the formula once across the combined totals. This means a period of intense activity early in the day can significantly raise the daily figure, even if later intervals look quiet on their own. | **Per screenshot percentage** | **Daily percentage** | | Screenshot interval (from 1-10 minutes) | The entire tracked day | | Formula applied to that interval's actions and minutes | Formula applied to all actions and minutes across the day | | | | Example Say a member tracks 30 minutes across three intervals, and the workspace is set to Normal sensitivity (normative value: 50 actions per minute): | Interval | Actions | Minutes | Per-interval % | | 1 | 5,000 | 10 | 100% (capped) | | 2 | 100 | 10 | 20% | | 3 | 50 | 10 | 10% | Looking at the screenshots, two of the three intervals show low activity — 20% and 10%. It's easy to assume the day was largely inactive. But to calculate daily activity, WebWork pools all the actions and all the minutes together:     **5,150 total actions ÷ 30 minutes = 171 actions/min**     **171 ÷ 50 (normative) × 100 = 342% → capped at 100%** The daily report shows 100% because the intense activity in interval 1 is heavy enough to bring the combined total well above the normative threshold. To put it shortly, the screenshot percentages answer the question: "How active was this person during this specific 10-minute slice?" The daily percentage answers: "How active was this person across their full tracked day?" ## Other Reasons Activity Level May Look Low ### Activity Sensitivity is set to Strict If the workspace is using Strict sensitivity (normative: 100 actions/min), the bar for reaching high activity percentages is much higher. A member who would show 80% on Normal might show 40% on Strict. Check your current sensitivity setting in [Settings > Activity Level.](https://support.webwork-tracker.com/activity-level-settings) ### The work involves low-input tasks Reading, reviewing documents, attending calls, or thinking through a problem generate little or no keyboard and mouse input. Activity Level will naturally be lower for these kinds of tasks, which doesn't necessarily reflect low engagement or effort. ### Inactive intervals are being included in the view If a member leaves their timer running during a break or meeting, those minutes will be included in the calculation. Active time and inactive time are both counted, which can lower the overall percentage. Members should pause the tracker when stepping away or you can set the tracker to stop after a certain period of inactivity in [Settings > Tracking](https://support.webwork-tracker.com/tracker-settings). ### Benchmarks URL: https://support.webwork-tracker.com/benchmarks Summary: Benchmarks help to boost productivity by comparing benchmarks of different metrics of the industry peers with all the WebWork users. [video] https://www.youtube.com/watch?v=eZv2bjWI8yw   **Benchmarks are available to you if you are a Plus or a Premium user.** Benchmarks help to boost productivity by comparing benchmarks of different metrics of the industry peers with all the WebWork users and offering insights into how others perform in the same areas. To explore more about this feature first thing you should do is: 1. Go to **Productivity** section on your dashboard 2. Click on **Productivity Insights** subsection ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-19-2025-09-57-29-3534-AM.png) Here you can see different filters to have a better understanding of the particular member’s, team’s or the whole workspace’s productivity. The benchmarks will appear in the widgets showing: 1. The Productive Time ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-19-2025-09-57-44-3265-AM.png)      2. Activity Level  ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-19-2025-09-58-08-1897-AM.png)     3. Inactive Time ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-19-2025-09-58-22-6308-AM.png)     4. Focus Time (time spent actively working without distractions) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-19-2025-09-58-37-0140-AM.png)     5. Meeting Time ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-19-2025-09-58-51-8484-AM.png) If your filter is by **Member,** then in the widgets above the first thing shown will be the selected member’s productivity or activity; after that, WebWork will find and match WebWork users across the whole platform with the same or similar titles (e.g., **Customer Success Manager/Content Writer**), and display a comparison of their productivity, activity level and inactive time. However, if the system cannot find similar titles, then the comparison will happen against all the platform users. If your filter is by **Team,** WebWork will find and match other teams with the same or similar mission, name or responsibilities and compare the results of the same sections (productivity, activity level and inactive time). Likewise, if the filter is by **Workspace,** then your workspace will be compared to other workspaces within the same or similar industry. ### How to label apps & websites as productive, neutral, or non-productive? URL: https://support.webwork-tracker.com/how-to-label-apps-websites-as-productive Summary: Learn how to label apps and websites as productive, non-productive, and neutral to track employee productivity on WebWork. [video] https://www.youtube.com/watch?v=ifuJz_Jg448 To track the productivity levels of your workspace members, you need to label apps and websites as productive, non-productive, and neutral. WebWork offers an initial list with the most popular platforms, but as your workspace members start visiting other platforms, these will be added to the list as well.  Note that **app and website tracking is available** only when members track time on the** Desktop App. ** To label apps and websites, follow these steps: 1. Go to **Productivity > Apps & Websites **in the sidebar 2. Select the label for each platform (initially they are all set to Unset) ![app and website labeling in WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-10-2025-12-20-56-7640-PM.png) That's it. Now when members track time on the Desktop App while visiting and opening apps and websites, WebWork will record their productivity levels based on the labels.  You can view the report in **[Reports > Apps & Websites](https://support.webwork-tracker.com/app-and-website-usage-reports). ** ### Burnout Risk URL: https://support.webwork-tracker.com/burnout-risk Summary: Learn about the Burnout Risk report on WebWork Time Tracker and how it is measured: overworked, irregular hours, lack of break, and high activity without pau… **Burnout Risk** measurement is part of Productivity Monitoring on WebWork. It detects criteria such as overworked days, irregular hours, lack of breaks, and high activity without pauses. It shows you the burnout risks of each workspace member with the number of days and times each criteria was detected.  Here is what it detects: ### Overworked Shows the number of days that the member worked for more than 9 hours (daily healthy hours) and the set minimum burnout percentage. ### Irregular Hours Shows the number of days that the member worked outside of schedule for more than 4 hour and the set minimum burnout percentage. ### Lack of Breaks Shows the number of times that the member worked more than 4 hours (active work without rest) and more than 20% (min burnout percentage). ### High Activity Without Pauses Shows the number of times that the member had higher than 60% mouse and keyboard activity and higher than 20% burnout. ### How is Burnout Risk calculated? Burnout Risk is calculated based on Work-Life Balance settings configured by the Workspace Owner or Executive Managers. Note that it shows only members who have exceeded the limits in work-life balance settings. [Learn how to set up the burnout risk criteria in Work-Life Balance settings.](https://support.webwork-tracker.com/work-life-balance-reminders-and-settings) ### Work-Life Balance Monitoring Report URL: https://support.webwork-tracker.com/work-life-balance-monitoring Summary: Explore the Work-Life Balance Monitoring report in WebWork. View work-life balance data in your workspace and ensure your team works a healthy amount. [video] https://www.youtube.com/watch?v=qpaCPoWsSs4 The Work-Life Balance Monitoring report gives you an** idea about your workspace members' working patterns.** You get to see whether each member has worked a healthy number of hours, or whether they have worked too much or too little. To view the work-life balance monitoring report: - Go to **Productivity **> **Work-Life Balance** On this page, you can view the **daily work-life balance statuses** for each of your workspace members in **numbers, percentages, and colors: ** - Healthy - Overworked - Underworked 🟩 Green stands for a healthy number of worked hours 🟨 Yellow stands for too many worked hours ⬛ Grey stands for not enough worked hours The range for worked hours can be set in **Settings > Work-Life Balance**. ![healthy work hours setting on WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_229.png)   In the **Absent** column, you can see how many days each person was absent in your chosen period. ![The Work-Life Balance Monitoring page in WebWork.](https://support.webwork-tracker.com/wp-content/uploads/2026/04/WorkLifeBalanceMonitoring-1.png) ### Filtering work-life balance monitoring data The work-life balance monitoring report has several filtering options to help you view the data you’re looking for more easily: - Members - Teams - Titles - Date Were looking for **Work-Life Balance Settings or Reminders? **[Read about them here.](https://support.webwork-tracker.com/work-life-balance-reminders-and-settings) --- ## Time Off Manage employee leave, PTO, holidays, and approvals. ### How to create Break Policies? URL: https://support.webwork-tracker.com/how-to-create-break-policies Summary: Learn how to create Break Policies in WebWork. A Break Policy is a set of rules for break types like lunch break, coffee break, and more. [video] https://www.youtube.com/watch?v=ba-kzp0cvcY Break policies are a set of rules for break types such as lunch break, coffee break, etc.  To create a Break Policy, follow these steps: 1. Go to **Settings > Create new break** 2. Fill out details like break name, select members who can take this break, whether this new policy will apply to newly added members as well, max minutes per day, and whether it's a paid or unpaid break 3. Click **Create ** 4. Now that the policy is ready, members can select it when taking a break. You can edit or delete the policy from the list. ### How to create Leave Policies? URL: https://support.webwork-tracker.com/leave-policies Summary: Learn how to create Leave Policies in WebWork. Define paid or unpaid leave, duration, hours or days, and more rules to manage time off fairly and efficiently. [video] https://www.youtube.com/watch?v=6pZcltbbM3U **Leave Policies** allow you to set the rules for how time off is managed in your workspace. They define the types of leave available — such as vacation, sick leave, or personal days—along with how leave is accrued and the conditions under which it can be taken. By creating and applying Leave Policies, you ensure that all team members follow consistent rules, which makes managing time off simpler and more transparent for both employees and managers. To create a Leave Policy, 1. Go to **Settings > Leave > Create new policy** 2. **Fill out the following fields ** - **Name:** Assign a name to the policy such as **Vacation, Sick Leave, etc.** - **Members: **Select which members the policy applies to, giving you flexibility to assign different policies to different teams or roles. - **Paid or Unpaid: **Decide whether the leave type is compensated or unpaid. - **Duration: **Set the maximum duration for this leave type. - **Hours or Days: **Choose whether the policy tracks leave in hours (useful for partial days) or full days. - **Allow negative balance: **Whether members can still take leave if their balance is consumed. These settings allow you to tailor each policy to reflect your organization’s approach to time off. For example, you might offer **paid sick leave** tracked in days for all employees, while setting up **unpaid personal leave** tracked in hours for contractors. With Leave Policies in place, you can: - **Standardize requests and approvals: **Ensure that all leave requests are handled under the same rules. - **Promote fairness and transparency: **Members clearly understand what types of leave they are entitled to and under what conditions. - **Simplify reporting and planning: **Leave data is automatically reflected in your reports, helping managers plan workloads, manage payroll, and maintain accurate attendance records. To learn more about Leave Policy settings, visit the [Leave Settings](https://support.webwork-tracker.com/how-to-create-leave-policies) article. ### Workspace-wide leave settings To change workspace-wide leave settings: 1. Go to **settings** in the WebWork web interface. 2. Click **Leave** on the left side of the screen. 3. Go to the **Workspace** tab, next to **Leave Policy**. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/09/image-22-1024x334.png) [](https://lh7-us.googleusercontent.com/docsz/AD_4nXfharPT73HOqn1dbPslUZWNGrqxhZqqdogb21pA4QKC0Ec1ceZyGqYMOizONoZlOKaubtaEFcwomOqHx2miQV0V-gvOFQ2_fzyB8oKFf3KyUHKmStliaiXL29UIk0KIqbWz4AcyphOHl4yQthGIE583QqKL?key=qhOYMb7XGJF9I-gNwUFT6A) Here you can change the following settings: - The duration of the notice period for leave requests - Which policies don’t require a notice period - The member types that can approve leave requests - The member types that don’t need approval for their leave requests - How durations are set for your leave policies **Note**: if you select **One duration for all** next to **Select duration option for Leave Policies**, you will need to input the **Time unit** and **Duration** for all your leave policies. If you switch back to **Separate duration for each**, the durations for your added leave policies will be restored. ## Multi-Level Approvals Leave requests can go through multiple sequential approval stages instead of a single approver, with default behavior unchanged at one level unless admins opt in to add more from the leave settings page, where levels can be added, reordered, or removed. Requests move through configured levels in order, each level must approve before the request advances to the next, and the approver at the current level is notified when it's their turn (no notification goes out to levels not yet reached). Request status stays "Pending" until every configured level has approved, and rejection at any level stops the request. This shows up on the leave settings page as a new approval-level configuration section, and on the request details page as a progress indicator showing the current level and completed levels. To enable this feature you should go to **Settings,** then click on **Leave** and **Workspace:** ![](https://support.webwork-tracker.com/wp-content/uploads/2025/09/image-23-1024x557.png) You can add up to 4 approval levels: starting from project manager and the highest level - the owner of the workspace. # Leave Schedules, Rollover, and Balance Import Administrators can configure how leave balances are allocated throughout the year, whether unused leave carries over into the next year, and import existing leave balances from a CSV file. These options are available when creating or editing a leave policy. ## Leave balance schedule The **Schedule of Leave Balance** setting determines when members receive their annual leave balance. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/09/image-24.png) WebWork supports three schedules: ### Annual Members receive their **full yearly leave balance**, regardless of when they are hired. **Example:** If the annual leave balance is 24 days, a member hired in December still receives the full 24 days. ### Hired-date based Members receive a leave balance based on their **hiring date**. The balance is prorated according to how much of the year remains when the member joins. **Example:** If the annual balance is 24 days and a member is hired halfway through the year, they receive 12 days for that year. ### Monthly Members receive their annual leave balance in **equal monthly portions**. One-twelfth of the yearly balance is added each month. **Example:** If the annual leave balance is 24 days, 2 days are added to the member's balance each month. ## Carry over unused balance to next year The **Carry over unused balance to next year** setting determines what happens to a member's unused leave at the end of the year. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/09/image-25.png) - **Enabled:** Any unused leave balance carries over into the next year. - **Disabled:** The unused balance resets at the end of the year. This setting is optional and can be enabled or disabled according to your organization's leave policy. ## Import leave balances Administrators can import current leave balances from a **[CSV file](https://app.webwork-tracker.com/app/new-settings/leave/balances/import/template)** instead of updating members' balances manually. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/09/image-26.png) When importing a CSV file, you can choose how the imported values should be applied: - **Replace** - overwrites the current balance with the file value. - **Add** - adds the file value to each member's current balance. ### Review changes before importing WebWork validates and analyzes the CSV file **before making any changes**. After you upload the file, the system: 1. Analyzes the CSV file. 2. Identifies the changes that will be made to members' leave balances. 3. Shows a preview of the exact changes. 4. Flags any issues found in the file. 5. Applies the changes only after the issues are resolved and you confirm the preview. This means an invalid or incorrectly formatted file **will not overwrite existing leave balances**. ### How to approve, reject, and edit leave requests? URL: https://support.webwork-tracker.com/approving-and-rejecting-leave-requests Summary: Approve or reject leave requests on WebWork. Learn how to manage the leave requests of your workspace. [video] https://www.youtube.com/watch?v=ymWmz1a38x8 ### View pending leave requests To view pending leave requests in your workspace: - Navigate to **Time off **> **Leave **in the sidebar menu of your dashboard. By default, this page will show you the **Pending **tab. These requests haven’t yet been approved or rejected. The **Approved **and **Rejected **tabs will show you approved and rejected leave requests respectively. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-29-2025-10-29-02-8784-AM.png) ### Approve, reject, and edit leave requests To **approve**, **reject**, or **edit **a pending leave request, click the **check mark to approve**, **x to reject**, and **pencil to edit**. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-29-2025-10-36-57-7899-AM.png) **Note**: editing a leave request won’t automatically **approve **or **reject **it. You can edit leave requests even after approving them in the **Approved **tab of the **Leave **page.                                You can also **Delete **the leave requests both as a regular user and an executive manager. To delete the leave request from the executive manager’s, owner’s or other’s side (if given permission), it should be either approved or rejected. By going to the relevant section you will find a trash bin icon next to the leave information. By clicking it, the request will appear in the **Deleted **section.  ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-29-2025-10-38-04-7063-AM.png) If you are a regular user and want to delete the request then you will see the trash bin in the Pending section. Once the request has been approved you can no longer delete it, unless a person with a higher role and permission deletes it from their side. ### Registered Leaves Note, that there is a **Registered** column in the **Columns** section. You can enable it in order to mark the registered leaves. This does not affect any detail or calculation, it is just an addition information for you own use.                       ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-29-2025-10-38-59-1552-AM.png) ### Leave Request Details In order to view the approved, rejected or pending leave requests' details you can simply click on the leave and a new page will appear with all the details about the leave.  ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jan-09-2026-09-35-52-1465-AM.png) You can edit or delete the leave requests from here too.  ### Holidays and Memorial Days URL: https://support.webwork-tracker.com/holidays Summary: Learn how to add holidays and memorial days to your WebWork workspace and get automated messages sent to Slack and WebWork chat channels. ### What does the feature of holidays do? The **Holiday **feature allows you to set working and non-working days for your workspace.  You can configure WebWork AI to send messages to your chosen **Slack **or** WebWork Chat** channels on those specific days. It will also send a reminder two days before a holiday or memorial day. The notification will also mention whether the days are working or non-working, based on the preferences you set in the system. ### How to add holidays or memorial days to workspace? To add holidays or memorial days to your workspace, - go to the **Time Off > Holidays** - click the **Add holiday** button  - fill out the details like name, date, whether it's a non-working day, whether it applies to the whole workspace or a team, and whether a message should be sent on the day - if you want a message to be sent to channels, enable the **Post in chat on event day** toggle, select the channel, and whether you want to write your own message or let WebWork AI write it                                 When adding a holiday you can also see the option called Paid Hours. From that section you can define how many hours the user should be paid for on that specific holiday. These hours will be included in the timesheet and reports and hence be considered as a paid holiday. Note that this feature will be active if the holiday is a non-working day. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-22-2025-12-31-28-6309-PM.png)   ### How to add leave for workspace members? URL: https://support.webwork-tracker.com/how-to-add-leave-requests-for-others Summary: Learn how to add leave requests on behalf of workspace members in WebWork. Go to Time off, select a member, fill in the details, and attach files. [video] https://www.youtube.com/watch?v=fu8FhglGFGY To add leave requests for other workspace members: 1. Go to **Time off **> **Leave **in the sidebar 2. Click **Add leave for a member **from the top right corner 3. Fill out the details You can also attach files to the leave request. If there are no **Leave Policies** to select from, you need to create them first. Learn [How to Create Leave Policies here.](https://support.webwork-tracker.com/leave-policies) ![Add Leave Requests for Other Members on WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_38.png)     ### How to add or request leave for yourself? URL: https://support.webwork-tracker.com/how-to-add-or-request-leave-for-yourself Summary: Learn how to add or request leave on WebWork Time Tracker. If auto-approval is enabled, your leave request will be approved automatically. [video] https://www.youtube.com/watch?v=fu8FhglGFGY ### How to add a leave request for yourself You can add a leave request for yourself only when the Workspace Owner gives you permission in the settings. 1. Go to **Time Off** > **Leave **> **Add  leave** ![Add Leave on WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_36.png) 2. Fill out the details like Leave Policy, Date, etc. You can also attach a file to the leave request. ![Leave Request Pop-Up on WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_142.png) **Your leave request will be approved automatically.** ### How to request leave for yourself  When auto-approval is disabled for you in settings, your leave request will need to be approved by your employer. 1. Go to **Time Off** > **Leave **> **Request  leave** 2. Fill out the details like Leave Policy, Date, etc. 3. Wait for your request to be reviewed and approved ****         ### Leave Balance URL: https://support.webwork-tracker.com/leave-balance Summary: The Leave Balance page shows how much leave each workspace member has used and how much is remaining. Go to Time Off > Leave Balance. [video] https://www.youtube.com/watch?v=4wjgKoiMU2g ### View the leave balance of your team members On Leave Balance, you see how much time off each workspace member has requested, d To view the leave balance of your team members: 1. Go to **Time Off **> **Leave Balance **in the sidebar of your dashboard. On Leave Balance, you see how much leave each workspace member has taken and how much remaining leave they have. ![Leave Balance on WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Leave-4-1.png) To see the list of active workspace members only, click **Exclude archived** and archived members will not show in the list. --- ## Communication Organize Chat and Video Meetings in your workspace. ### Chat URL: https://support.webwork-tracker.com/chat Summary: Learn how to use the Chat feature on WebWork Time Tracker. Communicate with your team and use WebWork AI to speed up your workflow in the chat directly. [video] https://www.youtube.com/watch?v=iwlk5r_kk_E WebWork Time Tracker has two communication channels—Chat and Video Meetings. **Chat** is available on **all pricing plans**, while **Video Meetings** are only available on **Plus** and **Premium**. To **open the Chat**, click the **chat icon** on the top right corner of your dashboard, or from the sidebar, go to **Communication>Chat**. ![WebWork Chat in the sidebar](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jul-23-2024-12-49-07-4628-PM.png) ![How to open WebWork chat in your dashboard](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jul-23-2024-12-48-35-6726-PM.png) On WebWork Chat, you can: - send direct messages - create channels (private and public) - edit and delete messages - save messages, files, and documents for later You can also **convert a message directly into a task**. To do so, - hover your mouse over the message you want to convert into a task - **click the arrow icon ** - **select the project** you want this task to be in - write a **title for the task** and click **Save** ![WebWork Chat Features](https://support.webwork-tracker.com/wp-content/uploads/2026/04/WebWork-Chat-Features.png) The message history is maintained for 30 days on the Pro plan, while it’s  unlimited for Plus and Premium plans. We keep your **message and file history** for **30 days** on the **Pro plan** and for an **unlimited** period of time on **Plus **and **Premium plans**. ### WebWork AI in Chat To chat with WebWork AI, open the direct messages with it. You can also mention WebWork AI in chats and ask it questions or give it tasks. Learn how to use [WebWork AI in chat here.](https://support.webwork-tracker.com/webwork-ai-in-slack) WebWork Time Tracker Chat is available both in your dashboard and as a standalone app. Learn more about [WebWork Apps here.](https://www.webwork-tracker.com/download) ### Reminders on Chat messages Users can set a reminder directly on any chat message, choosing from preset options (in 20 minutes, in 1 hour, in 3 hours, tomorrow, next week) or a custom date and time, and at the chosen time they receive a reminder notification so important points don't get lost in fast-moving conversations. This addresses a common pain point for teams with high chat volume, where key details or commitments mentioned mid-conversation are easy to lose track of without manually scrolling back or copying them elsewhere. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/Screenshot-2026-06-30-at-19.19.06.png) In the section called **Later, **you can then see all your scheduled messages, mark them as complete or reschedule them. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/Screenshot-2026-07-23-at-22.05.36-1024x258.png) ## WebWork Chat App If you have downloaded [WebWork Chat App](https://apps.apple.com/am/app/webwork-team-chat/id1661763986), you can also mark the messages unread by holding the message: ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-67-507x1024.png) Additionally, you can switch to dark mode by clicking on the settings and choosing "Appearance": ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-68-512x1024.png) **FAQ** Can managers see my private messages or access my chat? No. Messages are private and visible only to the members in the chat. Managers and admins cannot see your private messages as WebWork doesn't give manager visibility to admins. ### How to schedule a recurring video meeting? URL: https://support.webwork-tracker.com/schedule-a-recurring-video-meeting Summary: Learn how to schedule a recurring video meeting in WebWork. Set the recurring frequency and number of occurrences for your meetings. [video] https://www.youtube.com/watch?v=VhnOBaSHDJE ### Scheduling a recurring video meeting On WebWork, you can either start a video meeting immediately or schedule it ahead of time. To schedule a video meeting: - In your dashboard, go to **Communication **> **Video Meetings** - Click **New Meeting** and choose **Schedule a meeting** ![The "Schedule meetings" page in WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/ScheduleRecurringVideoMeetings-1.png) You will then need to fill in all necessary details, including the Topic, Date and Time, Duration, Members, and more. ### Making a video meeting recurring To make a video meeting recurring, check the **Recurring **checkbox when scheduling a meeting. Then enter additional details like - Recurrence type - Repeating frequency - End date After entering all details, click **Save **to schedule your video meeting. ### Managing scheduled meetings You can edit or delete recurring meetings in two ways: either **all occurrences** at once or a **specific one**. To edit or delete a video meeting, simply hover over it on the **Video meetings** page. ![The Video meetings page in WebWork showing the option to edit or delete a video meeting occurence](https://support.webwork-tracker.com/wp-content/uploads/2026/04/ScheduleRecurringVideoMeetings-2.png) After you click **Edit **or **Delete**, the app will ask you whether to edit or delete all occurrences or the one you selected. ![The "Edit Recurring Meeting" pop-up in WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/ScheduleRecurringVideoMeetings-3.png)   ### Video Meetings URL: https://support.webwork-tracker.com/video-meetings Summary: Learn everything about video meetings in WebWork. Start calls immediately or schedule them ahead of time to simplify collaboration in your team. [video] https://www.youtube.com/watch?v=VhnOBaSHDJE ### Navigating to video meetings You can host video meetings with your workspace members directly in your WebWork dashboard. To navigate to video meetings: - Go to **Communication **> **Video Meetings** **Note**: video meetings are only available on the Plus and Premium plans. ### Starting a video meeting WebWork allows you to either start a video meeting immediately or schedule it ahead of time. You can start video meetings immediately in two ways. You can either** **click **New Meeting** > **Start an instant meeting**, or go to your **Personal Room** and click **Start**. After starting your meeting, you may invite workspace members directly from the call or send them an invitation link manually. ![invite.members](https://support.webwork-tracker.com/wp-content/uploads/2026/04/invite.members.png) ### Sharing your screen in a video meeting During a video meeting, participants can share their screens in several ways. You can share: - The entirety of your screen - A specific window - A specific browser tab To share your screen, simply click the Share Your Screen icon at the bottom of the call screen. You will then need to grant WebWork the permission to share your screen. **Note**: you can also choose to share your screen’s audio with the participants of your call. ![The "Choose what to share with WebWork" pop-up window in a WebWork video meeting](https://support.webwork-tracker.com/wp-content/uploads/2026/04/VideoMeetings-1-1.png) ### Scheduling a video meeting WebWork allows you to schedule video meetings ahead of time. These can be one-off meetings or recurring ones. To schedule a video meeting: - On the **Video Meetings** page, click **New Meeting** > **Schedule a meeting** On the **Schedule meetings** page, you can fill in the details of your upcoming meeting. This includes the **date and time**, **duration**, and **participants **of the meeting. To make the meeting recurring, check the **Recurring meeting** checkbox. You can then choose the frequency of the meeting as well as how long it will last. ![Scheduling meeting](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Scheduling-meeting.png) After filling in the details of your meeting, click **Save ** at the bottom of the page. If you’d like to change something about a scheduled meeting, simply hover over it and click **Edit** . You can then choose to edit all future occurrences of that meeting or the specific one you selected. ![editing meetings](https://support.webwork-tracker.com/wp-content/uploads/2026/04/editing-meetings.png) ## Chat An integrated chat panel for text communication is also available, which is convenient to use during calls not to interrupt the conversation. You can access it by clicking the relevant button in the bottom right part of the screen: ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/Screenshot-2026-09-02-at-22.09.10-479x1024.png) ## Board If you want to have collaborative notes during you calls, which may help boost the productivity of the calls, you can access it by clicking on the "Planning Board" button next to "Chat" ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/Screenshot-2026-09-02-at-22.23.33-1024x528.png) This way you can: - Paste geographical figures (rectangle, diamond, ellipse, arrow, line) customizing their stroke and background color, stroke width, fill type, sloppiness level, edge type, opacity, and layers. Additionally you can duplicate the figures, delete them or insert links on them: ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/Screenshot-2026-09-02-at-22.27.07-1024x601.png) - Draw your own figures later changing their size: ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-56-1024x812.png) - Insert text or image, customizing the text size and font: ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/Screenshot-2026-09-02-at-22.37.51-1024x591.png) - Write with disappearing ink: ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-57.png) Additional tools: - Frame - you can create frames and put text in them: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/09/Screenshot-2026-09-03-at-17.04.49-edited.png) - Web Embed - You can put specific web links on your planning board too: ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/Screenshot-2026-09-03-at-17.48.58-1024x352.png) - Mermaid to Excalidraw - You can convert text-based diagram code into an editable, hand-drawn digital whiteboard sketch. Currently only ,and Diagrams are supported. The other types will be rendered as image in Excalidraw. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-58-1024x629.png) ### How to turn on chat notifications? URL: https://support.webwork-tracker.com/webwork-chat Summary: Learn how to turn on WebWork chat notifications on the Desktop and Mobile Chat apps and stay on top of your team's updates. [video] https://www.youtube.com/watch?v=iwlk5r_kk_E ### Chat Notifications in the Browser To turn on **chat notifications**** in the browser**, click the **icon on the left of the URL** and **enable the notifications toggle** as shown in the screenshot below. ![Turning on notifications for messages](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Turning-on-notifications-for-messages.png) ### Chat Notifications in the Chat App Other than our Desktop Time Tracker App, we also have a **separate [Desktop Chat App](https://www.webwork-tracker.com/features/chat)**. To **turn on chat notifications** in **WebWork Chat App** (both **desktop and mobile**),  - Go to your **device Settings>Notifications** - **Find** WebWork Time Tracker  - Turn on **notifications** for it You can also select **when to receive notifications** from WebWork Chat.  To customize **when to receive notifications** from WebWork Chat, **click on your name** on top left and click **Notification**.  - In the opened window, select your **preferred interval for receiving notifications ** - Click **Save** ![Receive notifications from WebWork Chat](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Setting-hours-for-messages.png) --- ## Integrations Integrate other tools with your WebWork workspace. ### MCP Connector URL: https://support.webwork-tracker.com/mcp-connector Summary: The WebWork MCP connector lets you manage your WebWork data through AI assistants like Claude or ChatGPT, using natural language instead of navigating the da… The WebWork MCP connector lets you manage your WebWork data through AI assistants like Claude or ChatGPT, using natural language instead of navigating the dashboard. It's a standard Model Context Protocol server, so it works with any MCP-compatible assistant (Claude, Cursor, VS Code, and others) through the same connection. ## The Necessary Steps Firstly, go to WebWork settings, click on Rest API and create your token. **IMPORTANT: Rest API is only accessible to the owner of the workspace:** ![](https://support.webwork-tracker.com/wp-content/uploads/2026/07/image-3-1024x659.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/07/image-2.png) The app name can be the AI assistant name with which you are connecting WebWork, for example: Claude. The redirect URL should be the one sent from our support team. If you need the redirect URL, please [write to our support.](https://app.webwork-tracker.com/app/support) After pasting the link, you might need to verify your identity by typing the authentication code, if 2FA is enabled in your workspace. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/07/image-4.png) This is what you should see if you have successfully created the OAuth2 App. After this, go to your AI assistant and click on **Settings**: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/07/image-5-1024x557.png) Then, click on **Connectors** and **Add custom connector**: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/07/image-6-1024x766.png) You should see a pop-up windows where you should put the following MCP URL: [https://mcp.webwork-tracker.com/mcp](https://mcp.webwork-tracker.com/mcp) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/07/image-7-1024x991.png) For security, the connector accepts only **approved OAuth clients** — a custom connection works only with the OAuth credentials WebWork issues for it, and other client credentials are rejected. Here you should put the Client ID and App Secret provided from WebWork in the Rest API section. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/07/image-8-1024x962.png) Then, click connect and authorize: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/07/image-9-1024x940.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/07/image-10-733x1024.png) Congratulations, WebWork is now connected to your AI assistant! ## What you can do Ask your assistant in plain language, and it will call the right action behind the scenes. For example: - **Projects and tasks** — "List my projects," "What are the open tasks in the Mobile App project?," "Create a task and assign it to Maria." - **Time tracking** — "What is Alex tracking right now?," "Start the timer for Alex," "Add 2 hours to yesterday." - **Approvals** — "Show pending timesheets," "Approve this week's timesheets," "Reject this leave request with a reason." - **Reports** — "Tracked-hours report for last week," "Activity report for June 1–15," "Who was late yesterday?" - **People** — "List members," "Invite [jordan@example.com](mailto:jordan@example.com) as a Regular User." In total, the connector covers 66 actions across workspaces, projects, tasks, members, contracts, time tracking, timesheets, time requests, leaves, expenses, time entries, project viewers, and reports. ## Who can use it - Your WebWork account must be a **workspace Owner** or **Executive Manager**. - Your email address must be verified. Every action runs as you, the signed-in user, so the connector respects your existing role and permissions. It never lets you do more than you're already allowed to do in WebWork — if you ask for something outside your permissions, the assistant will get a permission error back instead of completing the action. ## Permissions and safety - When you connect, you grant **read**, **write**, and/or **admin** access, and your AI assistant lets you approve individual actions. - **Destructive actions** (like deleting or archiving) always require your explicit confirmation before they happen. - Some actions send real emails — for example, inviting a member, adding a project viewer, or approving a leave request. Your assistant will tell you before it sends anything. - You can **disconnect at any time** to revoke access, whether from your AI assistant's settings or your WebWork account. ### Salesforce Integration URL: https://support.webwork-tracker.com/salesforce-integration Summary: How does our Salesforce integration boost workflow on WebWork? Salesforce integration on WebWork boosts your workflow by automatically converting your CRM da… **How does our Salesforce integration boost workflow on WebWork?** Salesforce integration on WebWork boosts your workflow by automatically converting your CRM data into trackable tasks and syncing tracked hours directly back to Salesforce. This eliminates manual setups, prevents double data entry, and allows managers to view client, deal, and ticket efforts without leaving their CRM. ### How to enable the integration? First and foremost, you should go to the **Integrations** page and select **Salesforce** from the **CRM** section. Click **Enable.** ![](https://support.webwork-tracker.com/wp-content/uploads/2026/07/image-18-1024x576.png) You will automatically be redirected to another window, where you should give permission to WebWork to access information from your Salesforce account (members, projects, etc). After giving the permission you will see the main integrations page. - Members ![](https://support.webwork-tracker.com/wp-content/uploads/2026/07/image-19-1024x591.png) You can import you members from Salesforce to avoid manually adding them and save time. Note that if you have already added some of your members manually to WebWork, after clicking Import, the members with the same email on both tools will not be duplicated. - Projects ![](https://support.webwork-tracker.com/wp-content/uploads/2026/07/image-20-1024x626.png) **Accounts** become projects, and **deals** and **support tickets** become tasks, with each pipeline stage or ticket status shown as a column on the board. - Auto-Sync ![](https://support.webwork-tracker.com/wp-content/uploads/2026/07/image-21-1024x368.png) If you want to save your time and avoid double data entry, you can turn on Members, Projects or Tasks auto sync, meaning that whenever you remove a member, project or task from one tool they will be automatically removed from the other. You can also import Salesforce to-dos to WebWork. Salespeople's Salesforce tasks are imported as WebWork tasks under their account's project. WebWork's own tracked-time activities are never imported back. **What Syncs Back to Salesforce:** Firstly, tracked hours appear on each deal and ticket in Salesforce, so managers see effort per client, deal, and ticket without leaving their CRM. Secondly, support tickets stay in two-way sync, updating and closing in Salesforce as the work is done. Your deals and records are never altered. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/07/image-22.png) ### Freshdesk Integration URL: https://support.webwork-tracker.com/freshdesk-integration Summary: How does our Freshdesk integration boost workflow on WebWork? The WebWork Freshdesk integration is built so a support team never has to leave Freshdesk to ge… **How does our Freshdesk integration boost workflow on WebWork?** The WebWork Freshdesk integration is built so a support team never has to leave Freshdesk to get accurate time data. Companies come in as projects, tickets as tasks, and agents as members matched by email, so managers get verified, automatically captured time in the same reports they already use for invoicing, without any manual timer entry. ### How to enable the integration? First and foremost, you should go to the **Integrations** page and select **Freshdesk** from the **Customer Support** section. Click **Enable.** ![](https://support.webwork-tracker.com/wp-content/uploads/2026/08/Screenshot-2026-08-06-at-18.51.17-1024x554.png) You'll then be asked for your **Freshdesk address** (yourcompany.freshdesk.com) and your **API key**. The key must belong to an administrator account. To get it: 1. Log in to your Freshdesk account as an administrator. 2. Click your profile picture in the top-right corner and choose **Profile Settings**. 3. Click **View API Key** on the right side of the page. 4. Complete the CAPTCHA to reveal the key, then copy it into the field in WebWork. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/08/Screenshot-2026-08-06-at-23.33.14.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/08/Screenshot-2026-08-06-at-23.37.20-1024x543.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/08/Screenshot-2026-08-06-at-18.51.37-1-1024x684.png) Enter your Freshdesk address and API key and click **Save**. You'll then land on the main integration page. - Manage Members ![](https://support.webwork-tracker.com/wp-content/uploads/2026/08/Screenshot-2026-08-06-at-23.44.39-1024x625.png) You can import your agents from Freshdesk to avoid manually adding them and save time. Each agent will show as **Not imported** until you select them and click **Import**. Note that if you've already added some of your members manually to WebWork, agents with the same email on both tools won't be duplicated. - Projects ![](https://support.webwork-tracker.com/wp-content/uploads/2026/08/Screenshot-2026-08-06-at-23.45.06-1024x611.png) **Companies** become projects, and **tickets** become tasks. For each company, you can toggle **With tasks** on or off depending on whether you want that company's tickets imported. On the right, you can choose which **ticket statuses** to import as tasks (Open, Pending, Resolved, Closed, Waiting on Customer, Waiting on Third Party, Assigned to AI Agent), and which **custom fields** — like Reference Number — to pull in as metadata on the imported tasks. Once you've made your selections, click **Import**. - Auto-Sync ![](https://support.webwork-tracker.com/wp-content/uploads/2026/08/Screenshot-2026-08-06-at-23.45.16-1024x494.png) If you want to save time and avoid double data entry, you can set up auto-sync for Members, Projects, and Tasks separately, so changes made in Freshdesk are reflected in WebWork automatically. If you ever reset your API key in Freshdesk, paste the new key into the **API key** field here to reconnect the integration. **What Syncs Back to Freshdesk:** Under **Sending data to Freshdesk**, you can turn on **Send tracked time data from WebWork**. Once enabled, tracked hours are added to the linked Freshdesk ticket as native time entries — one per member per day, attributed to the matching Freshdesk agent. Members without a linked agent are skipped. You can also turn on **Two-way sync (push to Freshdesk, tickets only)**. With this enabled, WebWork pushes ticket changes back to Freshdesk: subject, status, priority, due date, and the assigned agent. The customer's description is never modified, and nothing is ever created or deleted in Freshdesk. Keep in mind that a status change can trigger your existing Freshdesk automations, such as resolution or CSAT emails to the customer. ### Zoho Books Integration URL: https://support.webwork-tracker.com/zoho-books-integration Summary: How does our Zoho Books integration boost workflow on WebWork? The WebWork Zoho Books integration connects your Zoho Books customers and projects to WebWork,… ### How does our Zoho Books integration boost workflow on WebWork? The [WebWork Zoho Books integration](https://www.webwork-tracker.com/integrations/zoho) connects your Zoho Books customers and projects to WebWork, so tracked hours can be attached to the right client and sent straight to the Zoho Books timesheet, ready to invoice. ### How to enable the integration? Go to the **Integrations** page and find **Zoho Books** under the **Finance** section, then click **Enable**. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/08/Screenshot-2026-08-12-at-23.04.39-1024x560.png) You'll be taken to Zoho to sign in and authorize access. Review the permissions WebWork is requesting, viewing and managing your **Projects**, viewing and managing **Customers and Vendors**, and viewing your **Settings and Preferences**; check the box to allow access, and click **Accept**. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/08/Screenshot-2026-08-12-at-23.10.28-1024x647.png) Once authorized, you'll land on the main integration page, which has four tabs: **Customers**, **Projects**, **Members**, and **Settings**. - **Customers** Import your Zoho Books customers into WebWork so tracked hours can be attached to the right client. Search or filter the list, select the customers you want, and click **Import**. Each customer shows as **Not imported** until you do. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/08/Screenshot-2026-08-12-at-23.11.03-1024x620.png) - **Projects** Import your Zoho Books projects into WebWork. Tracked hours on imported projects are sent to the Zoho Books timesheet. Keep in mind that a project without a linked customer can't appear in per-customer reports — if that happens, import the project's customer first, then re-import the project. Select the projects you want and click **Import**. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/08/Screenshot-2026-08-12-at-23.11.41-1024x619.png) - **Members** Match your Zoho Books organization users to your WebWork members by email, or invite them to your workspace directly from this tab. Hours tracked in WebWork are logged in Zoho Books under the matched user. Select the employees you want to sync and click **Sync**; synced members show a green **Synced** status. Note that employees **with email addresses** will be **synced** with the members already existing in the workspace having the same email address․ If the employees **having an email on Zoho Books are not present in the WebWork workspace** then these members will be **newly added **to the workspace. While employees **without emails** **will be matched** by their first names and last names with existing members in WebWork and **synced**. However, if the employees **without emails** are also **not present in the workspace** and the system cannot find matching first names and last names, then these members will **neither be newly added nor synced**.  ![](https://support.webwork-tracker.com/wp-content/uploads/2026/08/Screenshot-2026-08-12-at-23.12.07-1024x628.png) - **Settings** This tab shows your **Connection Status** and which **Organization** you're connected to, and lets you configure your syncing preferences. Turn on **Send tracked time data from WebWork** to start sending tracked hours to Zoho Books. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/08/Screenshot-2026-08-12-at-23.12.37-1024x387.png) Once enabled, tracked hours are sent daily to the Zoho Books timesheet as one entry per member, per project, per day, logged on an auto-created **"WebWork tracked time"** task. Entries are created as **Unbilled**, so you can invoice them from Zoho Books whenever you're ready. ### Where to see imported data Imported customers appear on the **Customers** page (**Finances → Customers**) in WebWork. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/08/Screenshot-2026-08-12-at-23.12.52-1024x456.png) Imported projects appear on the **Projects** page the same way, marked with the Zoho Books icon. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/08/Screenshot-2026-08-12-at-23.14.51-1024x378.png) ### WebWork Slack App URL: https://support.webwork-tracker.com/webwork-slack-app-guide-integration-commands-automation-setup Summary: Learn how to integrate the WebWork Slack App, use slash commands, manage standups, tasks, holidays, birthdays, and configure automated reports. Complete setu… ### Integration To set up the Slack integration, see [Slack Integration](https://support.webwork-tracker.com/slack-integration). ### Mention Users can interact with the **WebWork Slack App** in multiple ways. Commonly used methods include: - **Mentioning WebWork in Channels** In any Slack channel where WebWork is added, users can **@mention WebWork** to initiate a conversation. WebWork will respond to queries or commands based on the user's message content and their access level. - **Messaging WebWork via the App Interface** Users can open the **WebWork app** from the **bottom-left Apps section** in Slack and go to the **Messages** tab to start a direct conversation. ### What You Can Do: - Ask questions about: How to use WebWork Available features - Inquire about **tracked data** such as time, activity, screenshots, and productivity. Access to this data depends on your permissions. Example questions: *"Provide work summary for John Doe for yesterday."* *"How many hours did John Doe work yesterday and on what projects and tasks?"* - Request creation or updates for items such as: Projects Tasks Standups Holidays Team members' birthdays Inviting a member WebWork will prompt you to provide any required details and will handle the request accordingly. ### Commands 1. When the user types a slash in the channel/direct message there are open options including the webwork commands: (/webwork) **/webwork standups** **/webwork holidays** **/webwork tasks** **/webwork help** **/webwork_ask** and your question ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-02-2026-12-25-22-7083-PM.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-02-2026-12-25-32-3397-PM.png) - Help section: Settings → [https://www.webwork-tracker.com/app/settings/webwork-ai/chat-automations](https://www.webwork-tracker.com/app/settings/webwork-ai/chat-automations) Get Help → [https://www.webwork-tracker.com/integrations/slack](https://www.webwork-tracker.com/integrations/slack) Contact us → [https://www.webwork-tracker.com/](https://www.webwork-tracker.com/contact) ### /webwork standups - /webwork_ask standups list - When the user types a slash in the channel there are open options including the webwork commands: (/webwork_ask) - **/webwork_ask standups list/show my standups** **/webwork_ask holidays/holidays list/show my holidays** **/webwork_ask tasks/tasks list/show my tasks** **/webwork_ask When is Name Surname's birthday?** ### /webwork help - When the user selects the /**webwork help** → shown all the available commands with their explanations - When the user selects the /**webwork** and types something that differs from the mentioned commands → there are shown all the available commands with their explanations - When the user selects the **/webwork_ask** and types something that differs from the mentioned command → ChatGPT answers the question                   ### /webwork standups - /webwork_ask standups list - When the user selects the **/webwork standups or /webwork_ask standups list (or one of the above-mentioned commands),** are shown all the standups if there are any standups created for the workspace and the channel (Standups are created by the Owner/Executive Manager from the “Tools” section on the Dashboard's sidebar) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-02-2026-12-30-34-2254-PM.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-02-2026-12-35-10-5034-PM.png) - If there is no standup created for the workspace and the user selects the /webwork standups or /webwork_ask standups list (or one of the above-mentioned commands) there is shown the message “There are no active standups to show.”. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-02-2026-12-35-39-0777-PM.png) ### /webwork create standup - /webwork_ask create standup - When the user types**/webwork create standup or /webwork_ask create standup** in the channel and has permission to create standup (permission has the Owner and Executive Manager) → opens modal where can set the days of the week and the time for standup - If the user has permission and chooses days and times → clicks on the "Create" button there is shown the message: “**Success 🎉 Standup created for your selected channel.”.** ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-02-2026-12-35-54-7436-PM.png) - If the user doesn't have permission to create the standup and types in the channel /webwork create standup or /webwork_ask create standup there is shown the message “You don't have permission to create standups.". ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-02-2026-12-36-41-4124-PM.png) - When the user types **/webwork_ask remove** standup or **/webwork_ask delete** standup in the channel and he has permission there is shown the message "Standups have been removed from this channel.” ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-02-2026-12-37-12-0338-PM.png) - If there isn't any standup created for this channel and the user types /webwork_ask remove standup or /webwork_ask delete standup in the channel and he has permission → there is shown the message "There are no active standups to delete.” ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-02-2026-12-37-40-4588-PM.png) - If the user doesn't have permission to create a standup and types /webwork_ask remove standup or /webwork_ask delete standup on the channel is displayed the message "You don't have permission!” ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-02-2026-12-38-06-2444-PM.png) - When the Owner/Executive Manager creates a standup for the workspace and chooses the channel where it should be shown, the standup message is displayed at the selected time in the selected channel. ### standup reminder - If the user didn’t write standup, the WebWork app reminds him to write → From standups the Owner/Executive manager chooses members to whom the reminder should be sent [Follow the link](https://support.webwork-tracker.com/standups) to learn how to create/edit standups from your WebWork account. ### /webwork holidays or /webwork_ask holidays - Lists all upcoming holidays for the workspace. (Holidays are created by the Owner or Executive Manager from the Time Off section in the Dashboard sidebar.) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-02-2026-12-41-25-2201-PM.png) - If no holidays are configured, the bot replies: "There are no holidays added for your workspace to show ☹️". ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-02-2026-12-41-40-3490-PM.png) ### /webwork tasks - When the user selects the **/webwork tasks or /webwork_ask tasks (or one of the above-mentioned commands** → all his/her tasks are shown to the user in this workspace (The tasks are being assigned to the user from the Task section by the Owner/Executive Manager/Project Manager) - If there isn't any task assigned to the user and the user selects the **/webwork tasks or /webwork_ask tasks (or one of the above-mentioned commands** → shown a message "**I checked and you don't have any tasks assigned to you** 🤔” ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-02-2026-12-42-24-4790-PM.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-02-2026-12-42-31-7184-PM.png) [Follow the link](https://support.webwork-tracker.com/how-to-create-a-task) to learn how to create tasks. - When a user chooses any command and their Slack email differs from the email associated with their Webwork account, a popup is displayed prompting them to enter their preferred email. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-02-2026-12-43-21-6055-PM.png) ### Commands that need to ask to WebWork Slack app direct message or /webwork_ask and question ### birthdays - When the user types **When is the “user’s name and last name” birthday?** and the user exists in the workspace and has personal information → is shown the information               - If the user doesn't exist in the workspace or doesn't have personal information → there is shown the message "Please write the **full name** so that I can tell you their birthday 🤓 For example: when is Name Surname's birthday?” ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-02-2026-12-44-25-6819-PM.png) ### tasks - When the user types **Show my tasks** or **I want my task list** in the channel → there are shown all the tasks assigned to the user. (The tasks are being assigned to the user from the Task section by the Owner/Executive Manager/Project Manager) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-02-2026-12-44-43-3075-PM.png) - If there isn't any task assigned to the user and he/she types Show my tasks or I want my task list → shown a message "I checked and you don't have any tasks assigned to you 🤔” ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-02-2026-12-45-13-5035-PM.png) [Follow the link](https://support.webwork-tracker.com/how-to-create-a-task) to learn how to create tasks. ### holidays - Type **holidays** or **holidays list** to list all workspace holidays. - If no holidays are configured, the bot replies: "There are no holidays added for your workspace to show ☹️". [Follow the link](https://support.webwork-tracker.com/holidays) to learn how to create holidays. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/undefined-Mar-02-2026-12-46-14-8415-PM.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-02-2026-12-46-17-7110-PM.png) ### standups - When the user types **the standups list** in the channel → all the standups created for this workspace are shown - If there isn't any standup created for this workspace and the user types **standups list →** there is shown the message "**There are no active standups to show.**" ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-02-2026-12-46-34-1585-PM.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-02-2026-12-46-39-6306-PM.png) [Follow the link](https://support.webwork-tracker.com/standups) to learn how to create/edit standups from your WebWork account. ### Automatically sent messages - The WebWork Slack app settings are seen by the Owner/Executive Managers. They can choose channels and times for sending messages. (Also, they can turn off the settings for not sending any messages) → [https://www.webwork-tracker.com/app/settings/webwork-ai/chat-automations](https://www.webwork-tracker.com/app/settings/webwork-ai/chat-automations) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-02-2026-12-47-35-6729-PM.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-02-2026-12-47-43-0895-PM.png) - If the user’s information about the birth is filled out on the user's WebWork account, a congratulatory message is displayed on the selected channel on the selected day and time (from the settings which can select Owner/Executive Manager) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-02-2026-12-47-51-8051-PM.png) - When the Owner/Executive Manager from the settings turns on the daily/weekly reports and chooses channels and times → messages are sent automatically to the respective channels and times ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-02-2026-12-48-16-9681-PM.png) - When the Owner/Executive Manager creates a holiday for the workspace and for the channel → there is a notification about the upcoming Holidays and Memorial Days 2 days in advance. The notification includes whether it is a working or a non-working day and a holiday greeting. Also on the selected day, the greetings message is displayed in the channel. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-02-2026-12-48-22-8418-PM.png) - If the user’s information about the birth is not filled out on the user's WebWork account, a reminder message is displayed. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-02-2026-12-48-30-0875-PM.png) **See also:** - [Slack Integration](https://support.webwork-tracker.com/slack-integration) — enable and connect WebWork to your Slack workspace - [WebWork AI in Slack](https://support.webwork-tracker.com/webwork-ai-in-slack) — natural-language AI questions and bot commands ### Make Integration URL: https://support.webwork-tracker.com/make-integration Summary: Connect more than 3000 apps with WebWork by integrating it with Make. Create automations and custom workflows in a few clicks. [The integration with Make](https://www.webwork-tracker.com/integrations/make) allows you to connect WebWork with more than 3000 apps.  ### Connect Make with WebWork 1. Go to **Integrations > Make > Create & Edit Scenarios** 2. **Log in** to your Make account You can use the following triggers and actions: **The Trigger is what activates your Zap.** **The Action is what the Zap will perform.** ### Triggers  Whenever any of the following events happens, it leads to an automated action: **New Contract Events** Triggers when a new contract is created. **New Task Events** Triggers when a new task is created. **Watch New Time Request** Triggers when a user has requested time. **New Member Events** Triggers when a new member is created. **Watch Approved Time Request** Triggers when a time request is approved. **Watch Rejected Time Request** Triggers when a time request is rejected. **New Project Events** Triggers when a new project is created. **Watch Approved Timesheet** Triggers when a timesheet is approved. **Watch Rejected Timesheet** Triggers when a timesheet is rejected. ### Actions  Whenever an event is triggered, the following actions can happen: **Create a Contract** Adds a contract to the system based on the information you provide. **Create a Task** Adds a new task to the system based on the information you provide. **Update a Member** Updates an existing member in the system. **Create a Member** Adds a new member to the system based on the information you provide. **Make an API Call** Performs an arbitrary authorized API call. **Update a Project** Updates an existing project in the system. **Create a Project** Adds a new project to the system based on the information you provide. **Update a Contract** Updates an existing contract in the system. **Update a Task** Updates an existing task in the system. ![Triggers and actions on Make integration with WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-27-2026-02-54-26-0126-PM.png) ### Connect Apps with WebWork Through Make 1. Go to your organization on Make 2. Click **Create scenario** 3. Search for the app you want 4. Select the trigger you want (e.g. Create Project) 5. Fill out details like the project name, start date, deadline, and others 6. Click **Save** 7. Click **Add another module ** 8. Select the other app and the action  9. Click **Create connection** 10. If you aren’t logged in, log in to the app to complete authorization 11. Click **Run once** to check if everything is working  12. If the automation works, click **Save** **** That's it. Now you have connected your desired apps with WebWork.  WebWork also supports** [integration with Zapier](/webwork-integration-via-zapier)**[. Learn more about it here](/webwork-integration-via-zapier).  ### Using Make AI Agents & AI Toolkit with WebWork ![Make AI Agents and AI Tools](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-02-2026-09-23-08-2049-AM.png) In addition to standard automation scenarios, Make also offers **Make AI Agents** and the **Make AI Toolkit**, which allow you to build more intelligent, dynamic workflows. What is Make AI Agents? Make AI Agents allow you to build autonomous workflows. What is the Make AI Toolkit? The AI Toolkit gives you AI-powered modules inside your scenarios. ### How It Works with WebWork You can insert AI modules between a WebWork trigger and an action in another app. Example workflow: 1. Trigger: Watch Approved Timesheet (WebWork) 2. AI Toolkit: Summarize the timesheet 3. Action: Send summary to Slack / Email / CRM ### Google Calendar Integration URL: https://support.webwork-tracker.com/google-calendar-integration Summary: Google Calendar integration allows you to sync your Google calendar with WebWork. Available on Plus and Premium plans. ### Enabling Google Calendar Integration [Google Calendar integration](https://www.webwork-tracker.com/integrations/google-calendar) allows you to sync your Google calendar with WebWork. Available on** Plus and Premium plans.** In order to enable it, go to** Integrations > Google Calendar > Enable. ** ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-20-2026-06-01-09-2516-PM-scaled.png) Or enable it from **WebWork Calendar**. Click the** Google Calendar icon on top > Connect. ** ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-20-2026-06-00-48-2288-PM.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-20-2026-06-01-26-0809-PM.png)             In the opened page, give WebWork **permissions to access your Google Account** by clicking **Allow**. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-20-2026-06-02-12-8338-PM.png) After giving the permission, **select which events you want to sync.** ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-20-2026-06-02-29-5047-PM.png) ## Sync Approved Leave with Google Calendar You can also **sync leave and time off** with Google Calendar. When synced, approved leaves from WebWork will become out-of-office events in Google Calendar. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/02/image.png) That's it. You can now see your calendar events next to your tracked hours.  ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-20-2026-06-02-47-6801-PM.png) Note that enabling this option allows you** to view only your personal events from Google Calendar, **regardless of your role as an executive manager or workspace owner. Learn more about [WebWork’s Calendar here](/calendar). ### Outlook Calendar Integration URL: https://support.webwork-tracker.com/outlook-calendar-integration Summary: Outlook Calendar integration allows you to sync your Outlook calendar with WebWork. Available on Plus and Premium plans. ### Enabling Outlook Calendar Integration [Outlook Calendar integration](https://www.webwork-tracker.com/integrations/outlook-calendar) allows you to sync your Outlook calendar with WebWork. Available on** Plus and Premium plans.** In order to enable it, go to **Integrations > Outlook Calendar > Enable. ** ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-20-2026-05-32-43-1680-PM-scaled.png) Or go to WebWork Calendar and click the **Outlook icon on top > Connect.** ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-20-2026-05-32-26-8324-PM.png) **                       **         In the opened page, **give WebWork access to your Outlook Calendar** by clicking **Accept**: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-20-2026-05-38-48-4282-PM.png) Now that you have connected the two, select which events and calendars you want to display in your WebWork Calendar. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-20-2026-05-39-04-4450-PM.png) Sync Approved Leave with Outlook Calendar You can also **sync leave and time off** with Outlook Calendar. When synced, approved leaves from WebWork will become out-of-office events in Outlook Calendar. That’s it. You can now see your calendar events next to your tracked hours.  ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-20-2026-05-39-19-8519-PM.png) Note that enabling this option allows you **to view only your personal events from Outlook Calendar, **regardless of your role as an executive manager or workspace owner. Learn more about [WebWork’s Calendar here](https://support.webwork-tracker.com/calendar). ### Bitwage Integration URL: https://support.webwork-tracker.com/bitwage-integration Summary: In order to process your payments through Bitwage you should integrate Bitwage with WebWork and import the existing members in Bitwage to the workspace. In order to process your payments through Bitwage you should [integrate Bitwage with WebWork](https://www.webwork-tracker.com/integrations/bitwage) and import the existing members in Bitwage to the workspace. To enable this integration you should: 1. Go to **Integrations** 2. Find **Bitwage** from the Finance section and click **Enable** ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-22-2025-02-27-15-5810-PM.png) After clicking Enable, you will be directed to a new window, where you must log in to your existing account and give WebWork access to your Bitwage account. After approving it, you can sync or import the existing members in Bitwage to WebWork under the section Bitwage Members. If you already have a member with the same email in WebWork, then this member will not be created twice, instead will be synced from Bitwage. However, if the user is new and WebWork does not find any member with the same email in the workspace, then it will automatically create a new member by importing them to WebWork. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-22-2025-02-27-28-8995-PM.png) In the section next to it, called WebWork Members, you can invite any members from WebWork to Bitwage, in case they are missing in Bitwage. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-22-2025-02-27-46-1346-PM.png) You can see the imported or synced members by going to **People,** then **Members.** Now you can pay your employees through Bitwage with this enabled integration. To do that, simply go to **Payments,** select the member you want to pay, then select the payment system: **Bitwage**, fill out the necessary information and proceed with the payment. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-22-2025-02-28-01-4830-PM.png) If the payment was successful, then the Status will turn from **Processing **to **Paid**. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-22-2025-02-28-14-9109-PM.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-22-2025-02-28-28-2569-PM.png) ### QuickBooks Integration URL: https://support.webwork-tracker.com/quickbooks-integration Summary: The integration with QuickBooks enables you to automatically sync tracked hours, manage invoices, and ensure accurate payroll without manual entry. [video] https://www.youtube.com/watch?v=tVM7YMF7xe0   The [integration with QuickBooks](https://www.webwork-tracker.com/integrations/quickbooks) enables you to automatically sync tracked hours, manage invoices, and ensure accurate payroll without manual entry. With this integration you can send QuickBooks the tracked hours of your users directly from WebWork. To enable the integration make sure you follow these steps: 1. From your WebWork browser app go to **Integrations,** 2. Then, from **Finance **section find **Intuit QuickBooks** 3. Click **Enable** **         ** After this, a new window will appear, where you should sign in to your QuickBooks existing account and **allow access **to import data from there. Once you have given the permission to access your information in QuickBooks, you will authorize the workspace by selecting it from the given options. Now that you have already completed the mentioned steps you can start importing members and projects from QuickBooks to WebWork on your browser app.  From the **Employees/Contractor **section you can sync your employees from your QuickBooks account with the ones in your workspace. Note that employees **with email addresses** will be **synced** with the members already existing in the workspace having the same email address․ If the employees **having an email on QuickBooks are not present in the WebWork workspace** then these members will be **newly added **to the workspace. While employees **without emails** **will be matched** by their first names and last names with existing members in WebWork and **synced**. However, if the employees **without emails** are also **not present in the workspace** and the system cannot find matching first names and last names, then these members will **neither be newly added nor synced**.          For syncing the members, click on the member name and then press **Sync **at the bottom. If the member is synced then you will see the status as **Synced **in green.  **       ** To view these members, you can simply go to the **People **section in your WebWork browser app, then click **Members. **Here you can find the synced users.        If you want to import your customers from QuickBooks to your WebWork workspace, you can return to **Integrations, **then **Intuit QuickBooks, **and then go to the **Customers **section. Select the customers you want to import and click **Import **at the bottom.          If the customer is imported, then you will see the status as **Imported **in green. **       ** To view the imported customers you can go to the **People **section in your WebWork browser app, then click **Customers. ** **        ** You can also import your existing projects in QuickBooks to WebWork by the same steps as you did for Customers. You will find your imported projects in the **Projects **subsection under **Projects **section**. ** **        ** You can find the integration settings in the **Settings **section by clicking again **Integrations, **then **QuickBooks. **Here you can find the connection status (if connected then the status will be **Connected**) as well as the company ID. If you want to send data from WebWork to QuickBooks, you should also enable the **Sending Data to QuickBooks **button.        This means that every time a member tracks time for the imported projects from QuickBooks or adds manual time for them, this data will be sent to QuickBooks too.  To view the sent tracked time data in QuickBooks, you should first go to your QuickBooks account, then go to **Projects. **         Here, under the **Total Time** column you can see the tracked time imported from WebWork. If you select the project in QuickBooks and then click **Time Activity, **you will be able to see the member that has tracked the time for the project, the date of the time tracking as well as the amount of it. By clicking on the member’s name you will get a more detailed breakdown of the time they tracked.           ### Hubstaff Migration URL: https://support.webwork-tracker.com/hubstaff-migration Summary: Move your Hubstaff data to WebWork. Import projects, tasks, members, and holidays in just a few steps. If you are switching from Hubstaff, you can transfer all of your data, including projects, tasks, members, and holidays to your WebWork workspace.   To migrate your Hubstaff account, follow these steps: Go to **Integrations** > **Migrations **>** Hubstaff** Click **Migrate** Log in to your **Hubstaff** account Click **Authorize** to grant WebWork access to your Hubstaff account Select the **Organization** you want to migrate Choose which **members** to migrate to WebWork Select to import either only **Projects** or **both Projects and Tasks** Select **Holidays and Memorial Days**: Review the holiday name, type, and whether it’s a working or non-working day If you don’t have any holidays or memorial days, click **Skip** Click **Continue** You’ll see a summary of all migrated data once the process is complete. Once the migration is complete, you’ll find all your projects, tasks, members, and holidays in WebWork ready to continue without interruption. ### Insightful Migration URL: https://support.webwork-tracker.com/insightful-migration Summary: Migrate your Insightful account to WebWork. Easily transfer members, projects, and tasks in minutes. [video] https://www.youtube.com/watch?v=2jHkETFUVM8 If you are switching from Insightful to WebWork, you can transfer your account data— **members, projects, and tasks.** To migrate your Insightful account, follow these steps: 1. Go to **Integrations** > **Migrations** > **Insightful** 2. Click **Migrate** 3. To continue, you’ll need an **API Token** from your Insightful account: Log in to Insightful and go to **Settings** → **API Tokens**. Create a new token. Name your token, set **Permissions** to **Read**, and click **Generate Token**. Copy the generated token. 4. Return to WebWork and **paste the token** into the API field. 5. Select the **members** you want to invite to your workspace. 6. Choose whether to import: **Projects and Tasks** or** Projects only** 7. Once you’ve finished selecting what to import, you’ll see a summary of all migrated data once the process is complete. After completing the steps, your members, projects, and tasks from Insightful will be available in your WebWork workspace. ### Asana Integration URL: https://support.webwork-tracker.com/asana-integration Summary: Asana is one of the task management integrations available on our platform. This integration enables importing projects, tasks, and members into WebWork and … [video] https://www.youtube.com/watch?v=uo4GIsQgk94 #### How does our Asana integration boost workflow on WebWork? Asana is one of the [task management integrations](https://www.webwork-tracker.com/integrations/asana) available on our platform. This integration enables importing projects, tasks, and members into WebWork and sent tracked time to Asana. #### Integration guideline 1. Go to the [Integrations](https://www.webwork-tracker.com/app/integrations) section in your WebWork dashboard. Here you can see all the integrations available in WebWork, including Asana, Trello, Bitrix24, etc. Select the **Enable** button next to **Asana** to get started. 2. Log in to your Asana account, select the workspace you want to integrate if you have few. Then permit WebWork to access your Asana account. 3. Next, on your WebWork [page](https://www.webwork-tracker.com/app/integrations/settings/asana#users) make integration adjustments - **Members:** Your Asana members will be reflected here. You can import them all or some by selecting with checkbox. Not imported members are marked with red, after importing they are marked with green. Members already registered in WebWork with the same email as in Asana, will be synced. Otherwise, members will be imported to WebWork, and an invitation will be sent to their email. After accepting the invitation, they will become active members of WebWork as well. ![Asana integration WebWork members](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Asana-integration-WebWork-members.png) **Projects**: Navigate to the Projects tab. Select the projects you want to import. You have the option to import them with tasks and filter by status. All task statuses are selected by default, but you can choose specific ones by checking the boxes. Only tasks with the selected statuses will be imported. When a task is imported, its sub-tasks come with it, and the task keeps its **priority** and any **Asana custom fields** it had, so nothing gets flattened in the move to WebWork. **Not imported** projects are marked in red. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-36-1024x628.png) **Importing** projects are marked in blue. After toggling Import, it might take some time to import the projects. **Imported** projects are marked in green indicating that they have been successfully imported. All task statuses are selected by default, but you can choose specific ones by checking the boxes, and only the selected items will be imported. It might take a while to import projects so after toggling import please wait for a minute and refresh the page to check the current status. - **Auto-Sync:** Open Asana and go to [Developer Console](https://app.asana.com/0/my-apps). Create a new token. Navigate to the [Auto sync tab](https://www.webwork-tracker.com/app/integrations/settings/asana#settings) at WebWork, enter it in the API token field and click **Save**. **Auto-sync:** Projects/tasks will be synched, if they are created, updated in **Asana** it will be reflected in **WebWork**. **Auto-sync & auto-remove**: Any projects or tasks that are created/edited/removed in **Asana** will also be created/edited/removed in **WebWork**. ### Working with tasks in both directions Once connected, the integration keeps WebWork and Asana in sync as work happens in either tool. - **Creating tasks from WebWork:** You can create a new task directly from WebWork and pick which Asana project it should belong to. The task is created in Asana automatically, no need to switch tools. - **Editing tasks:** Changing a task's **name**, **description**, **start date**, or **due date** in WebWork writes the change back to the matching task in Asana. - **Reassigning tasks:** Changing a task's assignee in WebWork updates the assignee on the Asana task as well. - **Status changes:** Moving a task to a different status in WebWork moves it into the matching section on the Asana board. - **Send tracked time data from WebWork**. Enable or disable sending tracked time. Time tracked in WebWork is pushed back to Asana as native time-tracking entries on the correct task and assignee, so tracked time reflected in Asana too. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-37.png) Now you can see all the imported data on [Projects](https://www.webwork-tracker.com/app/projects) page marked with **Asana** icon. ![Asana integration WebWork icom](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Asana-integration-WebWork-icom.png) #### FAQ - **What is the data synchronization period?**If the auto-sync checkbox is turned on, real-time syncing will occur, except for new projects, which will sync within two hours. - **How to Unlink the integration?**Navigate to **Integrations → Asana** and select **Unlink**. This will not reflect the imported data but auto-syncing will end. To resume tracking you should repeat the integration process. **Pause** integration option is available too. - **Where can I see tracked time in Asana?**Go to the Project in **Asana** press **+** on the right side of the task and select **Time tracking** from add field section. Tracked time will be reflected here. Happy tracking 💜🚀 ### Azure DevOps Integration URL: https://support.webwork-tracker.com/azure-devops-integration Summary: Learn how to integrate Azure DevOps with WebWork and track time on Azure DevOps projects and work items. The [integration of Azure DevOps](https://www.webwork-tracker.com/integrations/azure-devops) with WebWork allows you to import projects and work items (as tasks) into WebWork and track time on them.  Follow these steps to enable the integration: 1. Go to [Integrations](https://www.webwork-tracker.com/app/integrations)** > [Azure DevOps](https://www.webwork-tracker.com/app/integrations/settings/azure)** 2. Click **Enable**  3. Grant WebWork **permission to access your Azure DevOps account** 4. Select projects and work items to import. **Projects** will be added as **WebWork projects,** and **items as tasks.** 5. **Choose** any imported project or task and **start the time tracker** 6. Enable **auto-sync** to keep projects and tasks in sync between the two platforms   ### BitBucket Integration URL: https://support.webwork-tracker.com/bitbucket-integration Summary: Learn everything about the BitBucket integration in WebWork. Explore what data is synched and how, and how to enable the integration. ### Enabling the BitBucket integration 1. In your WebWork dashboard, go to **Integrations **and click **Enable** below **BitBucket**. 2. The page that opens next will display what access **WebWork Tracker** needs to proceed further. Review these permissions and click **Grant access**. ![WebWork permissions in BitBucket](https://support.webwork-tracker.com/wp-content/uploads/2026/04/webwork-permissions-in-bitbucket.png) 3. You will be redirected to your WebWork dashboard. You'll need to authorize the integration for one of your active workspaces here. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-19-2024-12-02-26-1710-PM.png) ### Checking integration settings After enabling the integration, you can review its settings in **Integrations **> **BitBucket**. **Auto-Sync:** If you enable the Auto-Sync toggle, your data will be added from BitBucket to WebWork automatically. But, if you remove imported projects and tasks from BitBucket, these changes will not be reflected on WebWork. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-19-2024-12-02-57-0131-PM.png) **Note:** WebWork **projects **are BitBucket **repositories**—while WebWork **tasks **are BitBucket **issues**. Similarly, BitBucket repositories will be imported as projects in WebWorks, while issues will be imported as tasks. ### Bitrix24 Integration URL: https://support.webwork-tracker.com/bitrix24-integration Summary: Bitrix24 is one of the task management integrations available on our platform. This integration enables you to import projects, tasks, and members into the W… #### How does our Bitrix24 integration boost workflow on WebWork? The [WebWork Bitrix24 integration](https://www.webwork-tracker.com/integrations/bitrix24) lets teams bring their Bitrix24 projects into WebWork and track time against them. You choose exactly which projects to import along with their workgroup and department hierarchy, your employees are automatically invited to WebWork with their roles and department mapping applied, and once connected, changes flow between the two tools in both directions. #### Integration guideline 1. Go to the [Integrations](https://www.webwork-tracker.com/app/integrations) section in your WebWork dashboard. Here you can see all the integrations available in WebWork, including Asana, Trello, Bitrix24, etc. Select the **Enable** button next to **Bitric24** to get started. 2. You can see the integration guidelines. Follow all the steps in the specified order. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-44-1024x688.png) 3. Begin by logging in to your Bitrix24 account. In the menu, click on **Applications** and then choose **Developer Resources**. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-43.png) 4. Next, select **Other**, and then pick **Local Application**. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/Screenshot-2026-08-14-at-00.06.59-1024x465.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/Screenshot-2026-08-14-at-00.07.19.png) 5. In the **Your handler path** and **Initial installation path** fields, enter the following link.[https://www.webwork-tracker.com/app/integrations/bitrix24/response](https://www.webwork-tracker.com/app/integrations/bitrix24/response) 6. In the **Menu item text English (en) *** input, type **WebWork integration**. 7. In the **Assign permissions** input, add the options **Tasks (task)**, **Tasks (extended permissions) (tasks_extended)**, **Workgroups (sonet_group)**, **Custom fields settings (userfieldconfig)**, **Users (user)**, and **Company structure (department)**. 8. After you've completed all of these steps, click **Save**. You will then receive your **Application ID (client_id)** and **Application key (client_secret)**. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/Screenshot-2026-08-13-at-23.38.48-1-1024x652.png) 9. Hit **Save** at the bottom of the local applications page. 10. Look at the URL in the address bar of your browser. In the URL above, **yourcompanyname** is your Bitrix24 portal ID. It's the part that identifies your specific Bitrix24 instance. Copy this portal ID and put it in the Portal ID field in WebWork. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/Screenshot-2026-08-13-at-23.40.29-1024x148.png) 11. After adding **Application ID**, **Application Key,** and **Portal ID,** press the **Save** button to continue. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/Screenshot-2026-08-13-at-23.40.43-1-865x1024.png) 12. From this point on, you'll land on the main integration page, with three tabs: **Members**, **Projects**, and **Sync Settings**. - **Members**: Your Bitrix24 employees are automatically invited to WebWork, with their roles and department mapping applied. To import them yourself instead, select them using the checkboxes on the side and press **Import**. - **Projects**: Go to the **Projects** section and filter projects to import. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/Screenshot-2026-08-13-at-23.52.25-1024x610.png) 13. **Sync Settings**: To auto-sync tasks and projects you need to connect **Bitrix24** and **WebWork** with an API token. The following points outline the project and task syncing process. Without auto-sync, the projects and tasks will be synchronized only at the current moment, yet the changes on **Bitrix24** will not be reflected on **WebWork**. - Begin by logging in to your Bitrix24 account - In the menu, click on **Applications**, and then choose **Developer Resources** - Next, select **Other**, and then pick **Outbound webhook** - In the **Your handler URL*** fields, enter the following link: [https://www.webwork-tracker.com/app/integrations/bitrix24/webhook](https://www.webwork-tracker.com/app/integrations/bitrix24/webhook) - In the **Events** input, add these options **ONSONETGROUPADD**, **ONSONETGROUPUPDATE**, **ONSONETGROUPDELETE**, **ONTASKADD**, **ONTASKUPDATE**, **ONTASKDELETE**, **ONUSERADD**. - After you've completed all of these steps, click **Save**. - Enter your **Application token** from Bitrix24 to the WebWork and click **Save** - **Turn on auto-sync:** Projects/tasks will be synched, if they are created, updated in **Bireix24** it will be reflected in **WebWork**. Once connected, this also works instantly through webhooks: when a status, assignee, deadline, or completion changes in Bitrix24, WebWork reflects it right away. - **Turn on auto-remove**: Any projects or tasks that are removed in **Bitrix24** will also be removed in **WebWork**. - **Send tracked time data form WebWork**. Enable or disable sending tracked time data from **WebWork**. Time tracked in WebWork is pushed back to Bitrix24 as per-task time entries. - **Two-way sync (push to Bitrix24)**: With this turned on, WebWork pushes changes back to Bitrix24 — task title, description, and deadline; priority; status; the responsible person; subtasks; and tasks created or deleted in WebWork. Note that Bitrix tasks have a single responsible person, so the primary WebWork assignee is what gets mirrored over. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/Screenshot-2026-08-13-at-23.53.13-1024x545.png) You can also create Bitrix24 tasks directly from WebWork. Just create the task as usual on an imported project, and it will be created in Bitrix24 as well. Now you can see all the imported data on **[Projects](https://www.webwork-tracker.com/app/projects)** page. Projects imported from **Bitrix24** are marked with **Bitrix24** icon. ![Bitrix24 WebWork integration projects icon-1](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Bitrix24-WebWork-integration-projects-icon-1.png) **The integration feature is not free on Bitrix24.* #### FAQ - **What is the data synchronization period?** If all auto-sync settings are configured correctly, it will sync in real time. - **Where can I see the tracked time in Bitrix24?** It is on tasks Time Spent section. - **How to Unlink the integration?** Navigate to **Integrations → [Bitrix24](https://www.webwork-tracker.com/app/integrations/settings/bitrix24#users)** and select **Unlink Integration**. This will not reflect the imported data but auto-syncing will end. To resume tracking you should repeat the integration process. ### ClickUp Integration URL: https://support.webwork-tracker.com/clickup-integration Summary: Learn how to integrate ClickUp with WebWork to import members, projects, and tasks instantly. [video] https://www.youtube.com/watch?v=7DJedGT4AVA To [integrate ClickUp](https://www.webwork-tracker.com/integrations/clickup) with your WebWork workspace, - Go to the [Integrations](https://www.webwork-tracker.com/app/integrations) in your WebWork dashboard - Find ClickUp and click **Enable** ![clicup integration WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/clicup-integration-WebWork.png) - In the opened window, **select the ClickUp workspace you want to integrate** - Click **Connect Workspace**  Now that you have integrated ClickUp, let's see what data you can import. ### Choose the data to import In **Integrations>ClickUp**, you will see three tabs: **Members, Projects, and Auto-Sync**. In **Members**, you will see members from your ClickUp workspace and can import them to WebWork.  - Select the names of members you want to import to WebWork and click **Import.** ![Clichup WebWork tracker integration members](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Clichup-WebWork-tracker-integration-members.png) In **Projects, **you can see the projects from ClickUp and can import them similarly.  - Select the projects you want to import to WebWork and click **Import** - If you want to import the tasks as well, **enable the task toggle** for each project you want to import  - On the right, you can **select tasks with which statuses to import**  ![Clichup WebWirk integration projects](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Clichup-WebWirk-integration-projects.png) In **Auto-Sync**, you can sync the projects and tasks in your ClickUp and WebWork workspaces To auto-sync tasks and projects you need to connect ClickUp and WebWork with an API token.  1. Go to **ClickUp Settings→Apps** and choose **Generate** 2. Copy the generated token and paste it in the devoted field on WebWork **To sync projects, enable auto-sync for projects** **To sync tasks, enable auto-sync for tasks** In the dropdown menu several options are available for syncing projects and tasks: **No Sync** **Auto-sync**: Projects and tasks will be added to WebWork when created on ClickUp **Auto-sync & auto-remove**: Any projects or tasks that are removed, updated, or created in **Clickup** will also be removed, updated, or created in **WebWork** 3. To send the time data you track on WebWork to ClickUp, enable the toggle for** Send tracked time data from WebWork ** 4. Click **Save ** Now you can see all the imported data on **[Projects](https://www.webwork-tracker.com/app/projects)** page in your WebWork Dashboard. Tasks imported from **ClickUp** will be marked with **ClickUp** icon. ![Clickup WebWork integration imported projects](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Clickup-WebWork-integration-imported-projects.png) ### Deel Integration URL: https://support.webwork-tracker.com/deel-integration Summary: How to set up Deel integration: ## How to set up Deel integration: [video] https://www.youtube.com/watch?v=W-NIC8Zd-6I 1. **Log in** to WebWork 2. Navigate to **Integrations** on the Menu 3. Find and select **Deel** (in Finance) 4. Click on **Enable** ![Deel Integration with WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/setup-deel.png) 5. **Sign in** to Deel (or **sign up**) 6. Give WebWork the necessary **permissions** ![Give WebWork Permission to Your Data on Deel](https://support.webwork-tracker.com/wp-content/uploads/2026/04/permission.webp) 7. Select the **users** you want to **import** from Deel 8. Click on **Import** ![Import Member from Deel to WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/import-members.webp) 9. Turn on the **Timesheet** toggle for those users whose timesheets you want to be sent to Deel (note that for **timesheets to be activated**, users on Deel must be using the **contracts Pay as you go or Ongoing**) ![Send Timesheets from WebWork to Deel](https://support.webwork-tracker.com/wp-content/uploads/2026/04/manage-members.png) 10. Go to **Deel > People > Select member** ![Select Members on Deel](https://support.webwork-tracker.com/wp-content/uploads/2026/04/deel-integrate.webp) 11. Go to **Payments and expenses** ![Payment and Expense Settings on Deel](https://support.webwork-tracker.com/wp-content/uploads/2026/04/integrate-deel.webp) 12. Scroll down to **Invoice Details** 13. **Approve or Deny timesheets** ![Approve or Deny WebWork Timesheets on Deel](https://support.webwork-tracker.com/wp-content/uploads/2026/04/approve-timesheet.webp) *In **Contracts/Agreements**, make sure you turn on the toggle of **Client** under **Who can submit work** ![Contracts Settings on Deel](https://support.webwork-tracker.com/wp-content/uploads/2026/04/employment-info.webp) ![Who can submit work on Deel](https://support.webwork-tracker.com/wp-content/uploads/2026/04/how-to-integrate.webp)   ### New Feature: - **Customizable Weekday for Timesheet Sending**: Users can now select a specific weekday (e.g., Wednesday) on which they want the system to send the tracked hours report. - **Reporting Period**: The timesheet will cover the hours tracked from the selected day in the previous week to the day before the currently selected day. ### Example: - If you set the system to send timesheets on **Wednesday**, the report you receive will contain the tracked hours from **Wednesday** of last week through **Tuesday** of this week. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Oct-14-2024-12-49-07-9045-PM.png) ### Multiple Contracts in Deel If a member has multiple contracts in Deel, WebWork will display the corresponding contract name within the integration. You can choose to submit separate timesheets for each contract. A pop-up window will appear, allowing you to select which project’s tracked time should be assigned to each contract. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-20-2026-06-09-12-6914-PM.png) ## Teams Import & Auto-Sync You can also import and sync **teams, projects and titles** from Deel. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-11-1024x339.png) Once these are imported, you can enable automatic syncing so that members, titles, or projects are added or removed in WebWork whenever changes are made in Deel. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-12-1024x478.png) If the first toggle is enabled (**Auto sync members from Deel**), then another option appears automatically, where you can automatically assign timesheet approval selecting the pay period. This means that newly synced members will automatically have timesheet approval settings applied. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-13-1024x430.png) ### GitHub Integration URL: https://support.webwork-tracker.com/github-integration Summary: Learn everything about the GitHub integration in WebWork: how to set it up, how to import members, repositories, and issues. [This integration](https://www.webwork-tracker.com/integrations/github) enables you to import members, repositories as projects and issues as tasks into WebWork. To enable the integration, follow these steps: 1. Go to [Integrations](https://www.webwork-tracker.com/app/integrations) > GitHub 2. Click **Enable** Log in to your GitHub account and authorize WebWork Time Tracker ![GitHub integration WebWork Authorize](https://support.webwork-tracker.com/wp-content/uploads/2026/04/GitHub-integration-WebWork-Authorize.png) Now that you have enabled the integration, select members and projects to import. **Members** Select the members you want to import from GitHub and click **Sync**. **Projects** Select the projects you want to import from GitHub. Enable the toggle for **tasks** if you want to import tasks as well and select which **statuses** to import. GitHub **repositories **will be imported as **projects**, and** issues** as **tasks**.  ![import repositories from GitHub to WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-06-2025-10-51-12-8683-AM.png) Now you can see all the imported data on the **[Projects](https://www.webwork-tracker.com/app/projects)** page. Projects imported from **GitHub** are marked with the **GitHub** icon. ![GitHub integration WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/GitHub-integration-WebWork-.png) #### Auto-Sync Enable auto-sync to sync projects and tasks between the two platforms. 1. Select the projects and tasks to sync 2. Click **Save** ![auto-sync projects and tasks between GitHub and WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-06-2025-10-54-13-9316-AM.png) #### FAQ - **What is the data synchronization period?** If the auto-sync checkbox is turned on, it will sync within two hours. - **How to Unlink the integration?** Navigate to **Integrations →** [GitHub](https://www.webwork-tracker.com/app/integrations/settings/github) and click **Unlink **in the top right-hand corner. This will not reflect the imported data but auto-syncing will end. To resume tracking you should repeat the integration process. ### Google Workspace Integration URL: https://support.webwork-tracker.com/google-workspace-integration Summary: Learn how to integrate Google Workspace with your WebWork Time Tracker workspace. This integration allows you to import members to WebWork instantly. ###   [video] https://www.youtube.com/watch?v=cbgd5LgQThI ### Enabling the Google Workspace integration 1. Go to **Integrations **and find** Google Workspace**  2. Click **Enable**  3. In the next window, **select your Google Account** 4. In your **WebWork workspace**, you will now see your **Google Workspace members **and can select to import them 5. Select the members you would like to import to WebWork and click **Import** 6. In **Sync Settings**, you can choose what can be synced between your workspaces. When auto-sync is on, whenever you add members to Google Workspace, they will be automatically added to your WebWork workspace as well.  7. Similarly, if you turn on **auto-remove**, whenever you remove members from Google Workspace, they will be removed from WebWork as well. 8. To unlink the integration, go to the **Sync Settings tab** and click **Unlink integration** in the top right-hand corner.   ### Todoist Integration URL: https://support.webwork-tracker.com/how-to-enable-todoist-integration-with-webwork Summary: Learn everything about the Todoist integration in WebWork. Connect your Todoist account and sync projects, members, and tasks. [video] https://www.youtube.com/watch?v=NzqvSfnUnB0 ### How does our Todoist integration boost workflow on WebWork? The [WebWork Todoist integration](https://www.webwork-tracker.com/integrations/todoist) brings a user's Todoist projects into WebWork so tracked time always sits on real projects and tasks. Planning stays in Todoist, and WebWork adds time tracking, screenshots, and activity monitoring on top; then keeps both tools in sync as work happens in either one. ### Enabling the Todoist integration By integrating Todoist with WebWork, you can import projects, tasks, and members to your workspace.  **To enable the Todoist integration:** - On your WebWork dashboard, go to **Integrations** - Click **Enable** below **Todoist** WebWork will request access to your Todoist account. Review the necessary permissions and click Agree to give it access. ![WebWork access to Todoist account.](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-16-2024-10-34-26-1369-PM.png) Once connected, WebWork automatically recognizes your Todoist plan. Features that Todoist only offers on Business plans, like member sync, will only show up if your account actually supports them, so you won't see options you can't use. ### Manage Members If your Todoist account is on a Business plan, your workspace members are invited to WebWork automatically once you connect. This tab lets you review and manage which members have been imported. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/Screenshot-2026-08-12-at-22.07.23-1024x621.png) ### Projects Go to the **Projects** tab to choose what to import. Toggle **With tasks** on for each project you want tasks pulled in for, then click **Import**. - Projects come in along with their **nested sections**, so only the structure you actually use in Todoist comes into WebWork. - Tasks are imported together with their **sub-tasks**, and keep their **priority**, **labels**, **due dates**, and **recurring rules** intact. - On the right, you can pick which task **statuses** to pull in as imported tasks, and choose whether to pull **labels** from each task onto the imported task as well. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/Screenshot-2026-08-12-at-22.27.16-1024x625.png) Imported projects will have the Todoist icon next to them on the **Projects** page so you know they are from Todoist. ![WebWork Projects Interface](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-16-2024-10-37-43-2706-PM.png) ### Auto-Sync To keep data flowing automatically between the two tools, go to the **Auto-Sync** tab and set up a webhook: - Go to the [App Management Console](https://developer.todoist.com/appconsole.html). - Create a new app by entering a name and URL (e.g. **WebWork** and `https://www.webwork-tracker.com`). ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/Screenshot-2026-08-12-at-22.30.49-1024x643.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/Screenshot-2026-08-12-at-22.31.50-1024x651.png) - Create a test token. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/Screenshot-2026-08-12-at-22.32.28-1024x647.png) - Scroll down to the **Webhooks** section and add the webhook callback URL shown on the Auto-Sync tab in WebWork, then click **Copy** to grab it. - Under **Watched Events**, check *item:added*, *item:updated*, *item:deleted*, *item:completed*, *item:uncompleted*, *project:added*, *project:updated*, and *project:deleted*. Then click **Activate webhook**. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-38-1024x491.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/Screenshot-2026-08-12-at-22.34.43-1024x651.png) Once the webhook is active, use the **Projects** and **Tasks** dropdowns on the Auto-Sync tab to choose your sync behavior for each. With auto-sync on, changes made in Todoist are reflected in WebWork as they happen; completing a task, moving it to another project, or changing its labels, for example. ### Working with tasks in both directions The integration works both ways, so you're never stuck switching tools: - **Completing tasks:** completing or reopening a task in WebWork does the same to the matching task in Todoist. - **Creating tasks from WebWork:** create a new task directly in WebWork and pick which Todoist project it should go into; it's created in Todoist automatically. - **Editing tasks:** changes to a task's **content**, **description**, **due date**, or **priority** in WebWork are written back to Todoist. ### Sending time to Todoist Since Todoist has no built-in time tracking, tracked hours aren't written as native time entries. Instead, under **Sending Data to Todoist**, turn on **Send tracked time data from WebWork** to have tracked time added to the Todoist task as a comment, with a link back to the corresponding time entry in WebWork. You can also turn on **Two-way sync (push to Todoist)** to have the edits and completions described above pushed back to Todoist as they're made in WebWork. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-39.png) ### WebWork Public API and Webhooks URL: https://support.webwork-tracker.com/how-to-use-our-public-api Summary: Our public API allows you to access and integrate data from our platform into your applications.  If you want to use our API, begin by reviewing it here.  [video] https://www.youtube.com/watch?v=Y6Q9tfZ4IXA Our public API allows you to access and integrate data from our platform into your applications.  If you want to use our API, [begin by reviewing it here](https://www.webwork-tracker.com/rest-api/doc/introduction).  To access the API, you will need the following: - The Workspace Owner's login information (email address) - The token generated by the Workspace Owner in Profile Settings>API ![WebWork API Token Generate Interface](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jul-15-2024-03-44-27-1284-PM.png)   Once you have the workspace owner’s email address and the generated token, you can use these credentials to access the API and receive the data you need. ### Requesting Additional Data Our API is designed to be flexible and expandable. If you need data that isn’t currently available through our public API, we can add it for you. Here’s how to request additional data: 1. **Contact Support**: Reach out to our support team via email or through the support portal on our website. Provide details about the data you need and how you intend to use it. 2. **Specify Requirements**: Be as specific as possible about the data requirements. Include details such as the data fields, format, and the purpose for which you need this data. 3. **Implementation**: Our development team will review your request. If feasible, we will add the requested data to the public API and notify you once it’s available. **Custom API is accessible only to users on our Premium plan.** Webhook support has been introduced in API v2, enabling real-time event notifications for key resources within the platform. Webhooks are now available for the following resources and events: **1. Member (invited, activated, updated, including personal details and role changes, archived, deleted)** As soon as a new member is invited, activated, archived, deleted or their personal details and roles have been updated WebWork automatically sends a webhook event to the configured external system. 1. **Project (created, updated, archived, deleted)** Whenever a project has been created, archived, deleted or updated WebWork automatically sends a webhook event to the configured external system. 1. **Contract (created, updated, deleted, paused, activated)** Whenever a contract has been created, archived, deleted or updated a webhook event is sent to the external system. 1. **Task (created, updated, deleted, comment updated, assignee updated)** If there had been updated on your tasks, such as updated assignee, comment, or a creation of a new task/deletion of an old one, the external system will be notified. 1. **Timesheet Approval (created, updated).** Whenever there are updates regarding the timesheet WebWork triggers a webhook event. This enhancement allows seamless integration and real-time synchronization with third-party systems. **** ### Jira Integration URL: https://support.webwork-tracker.com/jira-integration Summary: Learn everything about the Jira integration in WebWork. Import members and projects from Jira, and sync tracked time data from WebWork. [video] https://www.youtube.com/watch?v=QXIpIno0wmA ### Enabling the Jira integration [To integrate Jira with WebWork](https://www.webwork-tracker.com/integrations/jira): - In your dashboard, go to the **Integrations** and click **Enable **below **Jira** - Review the permissions WebWork needs and click **Accept** ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-33-790x1024.png) - You will be redirected to WebWork after giving it access. Select the organization you'd like to enable the integration for and authorize. ### Changing integration settings After enabling the integration, you can change its settings in **Integrations **> **Jira**. On the** Members **tab you can: - **Invite** members - **Search** for members - **Import** members — when you import a member, their Jira role comes with them, so permissions stay consistent across both tools To import members, select them and click **Import:** ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/Screenshot-2026-07-29-at-18.06.23-1024x617.png) On the **Projects **tab you can**:** - **View** projects - **Import** projects *(boards on Jira come to WebWork as projects)* - Select and import projects with certain **statuses** - Import a project's **tasks**, including sub-tasks, which stay linked to their parent issue so the hierarchy is preserved. Note that WebWork doesn't currently distinguish between issue types on import — Tasks, Stories, Bugs, and Epics all come in as generic WebWork tasks, so the original Jira issue type isn't preserved - Each imported issue keeps the workflow status it had in Jira, so nothing loses context along the way - Selected **custom fields** from Jira can be brought across as well, along with each issue's original **estimate** ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-34-1024x619.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-35-709x1024.png) WebWork doesn't import at the board level, and Scrum/Kanban board selection isn't available — import is done per project. Sprints (state, capacity, or hours per ticket) also aren't pulled into WebWork. ### Syncing Data with Jira To sync data from Jira to WebWork: 1. In your Jira dashboard, go to **Manage Account **>** Security,** and under **API token**, click **Create and manage API tokens**. 2. Create your **API token** and click **Copy**. 3. Go back to WebWork, paste your** API token** in the **Sync Settings **tab, and click **Save**. To send **tracked time data **to Jira, enable the toggle at the bottom of the **Auto-Sync** tab and click **Save**. **Where to see sent tracked hours in Jira. ** - Open the Jira board - Select the desired issue - Expand the issue details - Locate the total tracked hours section ** Note:** in the members tab, you will only be able to see the users whose **contact settings** are set to **Anyone **on their Atlassian account.  To set **contact settings** to **anyone**, - Log into your **Atlassian Account**: - Update** Profile and Visibility Settings:** Go to [Profile and Visibility settings](https://id.atlassian.com/manage-profile/profile-and-visibility). Scroll down to the **Contact** section. Change the visibility setting from **Only you and admin** to **Anyone**. ![Atlassian Account Profile And Visibility Interface](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jul-24-2024-04-48-28-8225-PM.png) ### Keeping data in sync automatically Once the integration is connected and your API token is in place, WebWork uses webhooks to keep everything up to date in real time. If you enable the toggle Two-way sync (push to Jira), the moment a status, assignee, summary, description, priority, or due date changes on an issue in Jira, that change is mirrored in WebWork right away — no manual syncing needed. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/Screenshot-2026-07-31-at-22.31.54-1024x539.png) The sync also works the other way. Creating, updating, or deleting a task in WebWork is reflected back in Jira, and a status change made in WebWork drives the matching workflow transition in Jira. Note that issues don't transition automatically based on timer activity — starting or stopping a timer in WebWork doesn't by itself trigger a Jira transition. Transitions only happen when you explicitly change an issue's status in WebWork. ### Notion Integration URL: https://support.webwork-tracker.com/notion-integration Summary: By integrating Notion with WebWork, you can turn your Notion databases into projects and tasks in WebWork, along with your workspace members, ready for time … By[integrating Notion with WebWork](https://www.webwork-tracker.com/integrations/notion), you can turn your Notion databases into projects and tasks in WebWork, along with your workspace members, ready for time tracking. [video] https://www.youtube.com/watch?v=GuR2gimteKQ ## Enabling the Notion integration 1. Go to **Integrations**. 2. Find **Notion** and click **Enable**. **** WebWork will request access to your Notion account. Select the pages and databases you want to give WebWork access to, then click **Allow Access**. ![Give WebWork access to your Notion](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_332.png) ### Importing Members and Projects from Notion From the **Manage Members** tab, you'll see everyone in your Notion workspace listed, ready to import. If you want your Notion guests imported along with your workspace members, turn on **Show with guests**; this pulls guest accounts into the same list so you can select and import them too. Select the members you want and click **Import**. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/Screenshot-2026-08-19-at-21.54.53-1024x440.png) ## Mapping your Notion databases Go to the **Databases** tab. Here you'll see the databases WebWork can access. Before importing, choose how each one should come into WebWork. Each database is mapped separately, so one import can create projects from one database and tasks from another. Hover over any option to see a short explanation of what it does. There are four options: ### As Standalone Project The entire database is imported as a single project in WebWork, and each page inside the database becomes a task under that project. For example, a **Marketing** database with 10 pages becomes one **Marketing** project with 10 tasks. ### As Projects Each page in the database becomes its own separate project in WebWork. For example, a **Clients** database with 5 pages becomes 5 separate projects. ### As Tasks Each page in the database becomes a task, placed under the matching project from the related database you choose. This option works together with a database imported **As Projects**. For example, if your **Clients** database is imported as projects and your **Deliverables** database is related to it, each deliverable page becomes a task under its matching client project. ### Don't sync The database is skipped entirely, and nothing from it is imported into WebWork. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-12-2026-04-36-18-4186-PM.png) On the right, you can pick which **Statuses** to pull into imported tasks, and which **Custom fields** to pull in as metadata. ## Keeping WebWork up to date with Auto-Sync The initial import is a one-time copy of your Notion data. If you want changes made in Notion to reach WebWork afterwards, turn on **Auto-Sync**. Auto-Sync is set separately for **Members**, **Projects**, and **Tasks**, and each one has three options: 1. **No Sync** — nothing is updated automatically. Your imported data stays as it was. 2. **Auto-Sync** — anything new you create in Notion is added to WebWork in real time. Existing items aren't removed. 3. **Auto-Sync & auto-remove** — anything created, updated, or removed in Notion is created, updated, or removed in WebWork too. Only items from databases you've already imported will sync automatically; a database still set to **Don't sync** on the Databases tab won't start flowing in just because Auto-Sync is on. New pages follow the mapping you set for their database. For example, if a database is mapped **As Projects**, a new page added to it in Notion is created as a new project in WebWork. **** ## Two-way sync (push to Notion) Under **Sending Data to Notion**, turn on **Two-way sync (push to Notion)** to have tasks flow in both directions. Once enabled, creating or editing a task in WebWork updates the matching Notion page, alongside the existing Notion-to-WebWork sync. This is opt-in per workspace, so your Notion pages won't change unannounced unless you turn it on. If a push to Notion fails, the sync doesn't just drop it; failed pushes are retried automatically, and the most recent sync error is shown directly on this settings page so you can see if something needs your attention. ## Sending tracked time back to Notion The integration also works in the other direction: you can send the time tracked in WebWork to your Notion projects and tasks. For this to work, the Notion database must have a property of type **Number** named **WebWork hours**. Once that property exists, the hours tracked in WebWork appear on the matching Notion page. **** Particularly, you can send the tracked time in WebWork to your Notion’s projects or tasks, however it is important to have **a property type Number** in Notion **named “WebWork hours”** for that: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Feb-12-2026-04-38-20-7982-PM.png)   ### PayPal Integration URL: https://support.webwork-tracker.com/paypal-integration Summary: By integrating PayPal with WebWork, you can pay team members directly from WebWork.  Learn how to connect PayPal with WebWork and make direct payments. [video] https://www.youtube.com/watch?v=Myi4ax7NcUQ By [integrating PayPal with WebWork](https://www.webwork-tracker.com/integrations/paypal), you can pay team members directly from WebWork.  For this integration to work, you need to have a **PayPal business account** and **enable the Payouts feature** on it. [Use this link to do it](https://www.paypal.com/payoutsweb/landing). Or log in to your account, navigate to **Pay & Get Paid**>**Payouts** to confirm product activation. If you don't yet have access, the system will request account details (for account verification) and about the purpose of the payouts. Once you provide the details, access will be granted automatically. If your account is already verified (as most are), the process can be completed in under a minute. Here is how to connect PayPal and make payments through it: **Step 1** To be able to pay with PayPal, you need to connect your **PayPal business account** with WebWork first.  Go to **Settings**>**Finances**>**Connect with PayPal**.  Note that without connecting your accounts you will not be able to make a payment.  Right now, only the Workspace Owner can make payments. The Executives can as well, however, the payment will be sent from the Owner's account.  **Step 2** To make a payment, go to **Finances**>**Payments**>**Make Payment**.  Select **PayPal**, the **member** you want to pay and **enter the amount**.  ![Pay with PayPal on WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_348.png) **Step 3 ** If you haven't connected PayPal, you will be taken to the page where you can connect it.  If you have connected it and if the person receiving the payment has a PayPal account with the same email, they will receive the payment. If the person receiving the payment does not have a PayPal account with the same email address they used for WebWork, you will get refunded. Now that you have made the payment, you can monitor the status and make sure it is completed.  PayPal has fees that will be included in the charge. [Learn more about PayPal fees here.](https://www.paypal.com/us/business/paypal-business-fees#statement-10)   ### Remote Integration URL: https://support.webwork-tracker.com/remote-integration Summary: Integrating WebWork with Remote allows you to import members to WebWork and make payments through Remote. Follow these steps to integrate. [video] https://www.youtube.com/watch?v=bT1OjXFU5BE The [integration of WebWork with Remote](https://www.webwork-tracker.com/integrations/remote) allows you to import members to WebWork and make payments with Remote. To activate the integration, 1. Go to Integrations, find Remote, and click **Enable** **** 2. If you are not logged into Remote, log in  3. If you are logged into Remote, click **Approve** in the opened Authorization window, to give WebWork access to your Remote account ![Give WebWork access to Remote](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-142-1.png) 4. You will see the list of Remote members. Choose the members you want to import to WebWork and click **Import** ![Import members from Remote to WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-146-1.png) Once complete, the status will change to Imported. ![Imported members from Remote to WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-143-1.png) Members will be imported to WebWork with the same employment type they have on Remote (employee or contractor). Now that you have integrated WebWork with Remote, you can make payments through it.  ### How to make payments on WebWork with Remote  You can make payments with Remote if you are on **WebWork** **Plus** or **Premium** plan, or if **Online Payments add-on** is enabled. 1. Go to Finances>Payments on the side panel 2. Click **Make Payment** 3. Choose an imported member 4. Enter the amount you want to pay them 5. Select Remote as the payment system 6. Choose the type, whether it is gross or net, the effective date, a note, and click **Submit** When you make a payment this way, **it will be paid not instantly but at the end of the set payroll cycle on Remote. ** When paying a member, their **currency will be set to the same currency that is set for them on Remote. ** **** Now the payment will be processed and you can see it on the Incentives page on Remote. When the payment is completed in Remote, the status will update on WebWork as well. ![Payments Through Remote on WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-144-2.png)   ### Slack Integration URL: https://support.webwork-tracker.com/slack-integration Summary: Integrating Slack with WebWork will enable you to import your whole team from Slack straight into WebWork. [video] https://www.youtube.com/watch?v=Vua1d5O_DwA [Integrating Slack with WebWork](https://www.webwork-tracker.com/integrations/slack) will enable you to import your whole team from Slack straight into WebWork. - The Owner/Executive Manager/Team Manager goes to the Integration section and sees the “Slack” in the “Communication” subsection - By clicking "Enable" the Owner/Executive manager/Team Manager can create/choose his workspace on “Slack” and navigate to “Slack” ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-02-2026-12-20-02-3112-PM.png) - The “WebWork” app is displayed on the “Slack” workspace's apps section ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Mar-02-2026-12-20-29-5737-PM.png) - The member of the channel clicks on the channel's title and navigates to the “Integrations” section → can “Add WebWork” by clicking on the “Add an App” → clicking on the “Add” button of the “WebWork” or typing “@WebWork” in the channel, then clicking on the “Invite” **Step 1:** **Step 2:****** **Step 3:** **Step 4: @WebWork --> invite ** **See also:** - [WebWork Slack App](https://support.webwork-tracker.com/webwork-slack-app-guide-integration-commands-automation-setup) — commands, mentions, and automated notifications - [WebWork AI in Slack](https://support.webwork-tracker.com/webwork-ai-in-slack) — natural-language AI questions and bot commands ### Teamwork Integration URL: https://support.webwork-tracker.com/teamwork-integration Summary: The Teamwork integration brings your Teamwork projects into WebWork so your team can track time against them. You choose exactly which companies and projects… ## How to Enable Teamwork Integration with WebWorkTracker The [Teamwork integration](https://www.webwork-tracker.com/integrations/teamwork) brings your Teamwork projects into WebWork so your team can track time against them. You choose exactly which companies and projects to import. Changes then move in both directions: what you update in WebWork is written back to Teamwork, and the hours you track appear on the matching Teamwork tasks. [video] https://www.youtube.com/watch?v=gTKHjvT9nQY ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Oct-02-2024-07-49-56-1312-PM.png) The Teamwork integration brings your Teamwork projects into WebWork so your team can track time against them. You choose exactly which companies and projects to import, so only the data you need comes across. Changes then move in both directions: what you update in WebWork is written back to Teamwork, and the hours you track appear on the matching Teamwork tasks. ### Enabling the Teamwork integration To connect Teamwork to your WebWork workspace: - In your WebWork dashboard, go to **[Integrations](https://www.webwork-tracker.com/app/integrations)** - Find **Teamwork** and click **Enable** - Review the access WebWork needs and click **Allow** ### Inviting your team members Team members are invited to WebWork as part of the setup. Select the Teamwork members you want on your WebWork workspace and click Import. Team members are invited to WebWork as part of the setup. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-50-1024x635.png) ### Importing projects Importing a project brings over more than just its name. Each imported project comes with: - Its **tasks**, along with their **subtasks** and **descriptions** - Any **labels** you've selected, applied to the matching imported tasks - Its **tasks**, along with their **subtasks** and **descriptions** - Only the **task statuses** you've chosen to import — **To do**, **In progress**, **Completed**, and/or **For QA** ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-52-1024x631.png) Imported Projects will have the **TeamWork** icon for easy recognition. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Oct-02-2024-07-52-06-0429-PM.png) ### Importing tasks, statuses, and labels Projects are imported together with their tasks, and each task keeps its **subtasks** and **description**. You can narrow down which tasks come across: - **Select the task statuses to import** — **To do**, **In progress**, **Completed**, and **For QA** - **Select the labels to import** — the labels you choose are applied to the imported tasks in WebWork ### Keeping data up to date with Auto-Sync Auto-Sync keeps your members, projects, and tasks current in both workspaces, so you don't have to re-import after every change in Teamwork. - Enable **Auto-Sync** for members, projects, and tasks - With **auto-remove** turned on, items removed in Teamwork are also removed in WebWork — along with updates and newly created items - Click **Save** ### Creating and updating Teamwork tasks from WebWork The integration works in both directions, so your team can stay in WebWork without leaving Teamwork out of date. - **Create Teamwork tasks directly from WebWork** — the task is added to the matching Teamwork project - **Edit an imported task in WebWork** — changes to its **description**, **status**, **time estimation**, and other fields are written back to Teamwork and reflected there ### Sending tracked time to Teamwork The hours your team tracks in WebWork are sent to Teamwork and reflected there instantly, on the task the time was tracked against. No manual copying, and no separate timer in Teamwork. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-51-1024x631.png) ### Trello Integration URL: https://support.webwork-tracker.com/trello-integration Summary: Learn how to enable the Trello integration with WebWork Tracker. Connect your Trello account to sync tasks and track time across projects. ## Follow these steps to enable and configure the Trello integration: Step-by-Step Guide to Enable Trello Integration [video] https://www.youtube.com/watch?v=ibpwZIULKs0 ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Oct-15-2024-05-12-04-1444-PM.png) ### Check Settings #### From the Integrations > Trello page, you can check the existing settings to ensure everything is working correctly. - **Members:** Your Trello members will be reflected here. You can import them all or some by selecting with checkbox. Not imported members are marked with red, after importing they are marked with green. Members already registered in WebWork with the same email as in Trello, will be synced. Otherwise, members will be imported to WebWork, and an invitation will be sent to their email. After accepting the invitation, they will become active members of WebWork as well. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Oct-15-2024-05-09-30-9487-PM.png) - **Projects**: Navigate to the Projects tab. Select the projects you want to import. You have the option to import them with tasks and filter by status. All task statuses are selected by default, but you can choose specific ones by checking the boxes. Only tasks with the selected statuses will be imported. 1. **Not imported** projects are marked in red. 2. **Importing** projects are marked in blue. After toggling Import, it might take some time to import the projects. 3. **Imported** projects are marked in green, indicating that they have been successfully imported. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Oct-15-2024-05-09-54-6304-PM.png) All task statuses are selected by default, but you can choose specific ones by checking the boxes, and only the selected items will be imported. It might take a while to import projects so after toggling import please wait for a minute and refresh the page to check the current status. You can also bring the custom fields from your Trello cards: ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-40.png) - **Auto-Sync**: Turn on Auto-Sync for each Member, Project, and Task. In the dropdown menu, several options are available for syncing Members, Projects, and Tasks 1. **No Sync** 2. **Auto-sync**: Projects and tasks will be added to WebWork when created on Trello 3. **Auto-sync & auto-remove**: Any projects or tasks that are removed, updated, or created in Trello will also be removed, updated, or created in **WebWork** - To send the time data you track on WebWork to Trello, enable the toggle for **Send tracked time data from WebWork** ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-42-1024x382.png) ### Working with tasks in both directions The integration is two-way, so work flows between WebWork and Trello no matter where it starts: - **Creating tasks:** tasks you create in WebWork appear as new cards in Trello. - **Editing tasks:** edits to a task's **title**, **description**, **dates**, or **priority** in WebWork are written back to the matching card. - **Status changes:** moving a task to a new status moves its Trello card into the matching list. - **Deleting tasks:** deleting a task in WebWork removes its card in Trello. - **Assignees:** adding or removing an assignee in WebWork adds or removes that member on the Trello card. - **Tracked time:** time you track in WebWork is posted to the card as a comment, so logged hours are visible right on the board. #### Managing the Integration - **Switch Accounts:** If you need to switch Trello accounts, unlink your current account from the integration settings page, then re-enable the integration and log in with the new account.   ### Google Sheets Integration via Zapier URL: https://support.webwork-tracker.com/webwork-integration-google-sheets-via-zapier.-example-workflow Summary: Learn how to create a Zapier workflow to integrate WebWork Time Tracker with Google Sheets. The goal is to create a task from each new row in Google Sheets. Let's create a Zapier workflow to integrate WebWork with Google Sheets as an example.  The **goal** is to** create tasks** in WebWork from **every new row** in Google Sheets. 1. **Select the Workflow** Scroll down and select the **Create task in WebWork Time Tracker from new rows in Google Sheets** option from the suggested [list](https://www.webwork-tracker.com/app/integrations/settings/zapier). 2. **Set up Trigger** **Choose a trigger app**: Google Sheets is selected automatically. **Choose a trigger event**: New Spreadsheet Row is selected automatically. **Connect your Google Sheets account**: If you haven't already connected your Google Sheets account, you'll be prompted to do so. Click** Continue**. **Choose Spreadsheet**: Select the **Google Sheet** that you want to use. **Choose Worksheet**: Select the specific worksheet within the spreadsheet and click **Continue**. **Test the Trigger**: Zapier will pull in a sample row from your Google Sheet to ensure everything is set up correctly. Click **Test Trigger**. **Review test results**: If Zapier finds records in your Google Sheets account and displays recent records from the specified Google Sheet, the test was successful. Press **Continue with selected record**. 3. **Set up Action** Next, add an action: **Choose your action app**: WebWork Time Tracker is selected automatically. **Select your action event**: Select **Create Task**, which will be the event that the Zap performs in WebWork. **Select your app account**: Choose the app account to use in the Zap action and click **Continue**. **Set up your action**: Configure the data that you want to send over to your action app. **Task ID**: Select the row with Task ID. **Task Title**: Select the row with Task Title. **Task Description**: Select the row with Task Description. You can also add custom text in this field. **Project ID**: Select the row with Project ID. Click **Continue**. If you don't have any of the mentioned data, you can skip it. You can also add custom text in the fields. 4. **Test and Activate** **Test your action**: Test your action to see if it's working as expected. When you click **Test**, a **new task** will be created. Plus, a **new project named "Zapier"** will be created with the test task, which indicates that the test was successful. **Publish your Zap: **After you set up and test your Zap, click **Publish**. A **new project named "Zapier"** will be created in WebWork. By following these steps, new rows in Google Sheets will turn into tasks in WebWork. ### Zapier Integration URL: https://support.webwork-tracker.com/webwork-integration-via-zapier Summary: Learn how to use the Zapier integration with WebWork Time Tracker. A step-by-step guide for automating workflows and creating your own Zaps. [video] https://www.youtube.com/watch?v=dF6CFuHKeu4 Zapier allows you to connect WebWork with apps that are not natively supported. Follow these steps to [enable the integration](https://www.webwork-tracker.com/integrations/zapier), you can either use an existing Zap or create a new one: ### Using an Existing Zap 1. In your WebWork account, go to **Integrations > Zapier** 2. Select the existing Zap you want to use  3. Sign in to your **Zapier account** 4. Now sign in to both your **WebWork** and selected app account 5. Grant access to both accounts Once connected, you’ll be able to create automated workflows between WebWork and your selected app.   ### Creating a New Zap If you want to ** Create a new Zap:** 1. Go to **Integrations > Zapier** in your WebWork account 2. Click **Create New Zap** 3. Sign in to your **Zapier account** 4. Click **Create > Zaps** 5. Set a **Trigger event** and an **Action event** The **Trigger** is what activates your Zap The **Action** is what the Zap will perform Example: **Google Sheets > WebWork** - **Trigger**: Select **Google Sheets** as the app, then choose a Trigger event - Sign in to your Google Sheets account - Select the spreadsheet and workflow this Zap should apply to - Test the Trigger to make sure it works - **Action**: Select **WebWork Time Tracker** as the app, then choose the action (e.g., *Create Project*).**** - Enter the required details such as project name and ID**** - Test the Action to confirm it works - Publish Your Zap Your Zap is now live and ready to automate workflows between WebWork and your chosen apps.   WebWork also supports [integration with Make. Learn more about it here.](/make-integration) ### Wrike Integration URL: https://support.webwork-tracker.com/wrike-integration Summary: How to Enable Wrike Integration with WebWorkTracker ## How to Enable Wrike Integration with WebWorkTracker [video] https://www.youtube.com/watch?v=_SSbcCgtNXg Wrike is one of the [task management integrations](https://www.webwork-tracker.com/integrations/wrike) available on our platform. With this integration, our users will be able to keep track of project completion statuses and increase productivity by tracking Wrike projects. It allows users to import **Projects, Tasks and Members, Task Statuses** **New and Done**, as well as you can access tracked time data directly in Wrike. #### Step-by-Step Guide to enable Wrike Integartion - Go to the **Integrations** section in your **WebWork Tracke**r dashboard. - Select the **Enable** button next to **Wrike** to get started. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-26-2024-08-14-03-2596-PM.png) **Review Permissions** - The page that opens will display Permissions **WebWork Tracker** needs. - Click on **Accept** and here you are. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-26-2024-08-14-28-1882-PM.png) **Check Settings** From the **Integrations > Wrike** page, you'll land on three tabs: **Manage Members**, **Projects**, and **Auto-Sync**. - **Manage Members** - **Projects** On the right, pick which **Statuses** to import as tasks: your Wrike statuses (New, In progress, Completed, On hold, Cancelled, Planned, In review) are brought into WebWork as-is, so tasks keep the same status they had in Wrike. Imported tasks come in with their full attributes: **dates, description, assigned people, status,** and **priority**. You can also choose which **Custom fields** to pull in as metadata on the imported tasks. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-45-1024x419.png) Click **Import** to bring in the selected data. Under **Syncing Data from Wrike** in the **Auto-Sync**, use the **Projects** and **Tasks** dropdowns to set your sync behavior for each. With sync on, webhooks keep everything up to date, for example when a status, assignee, or due date changes in Wrike, WebWork reflects it instantly. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-46-1024x477.png) Under **Sending Data to Wrike**: **Two-way sync (push to Wrike)** — with this turned on, WebWork pushes changes back to Wrike: task title/description/dates, status (mapped to the matching Wrike workflow custom status), assignees (responsibles), subtasks, and tasks created or deleted in WebWork. **Send tracked time data from WebWork** — time you track in WebWork is instantly reflected in Wrike. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-47-1024x400.png) **Where to see sent tracked hours in Wrike.** - Open the Wrike Project. - Select the Board. - Expand the Task details. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-26-2024-08-15-34-3976-PM.png) **Unlink integration:** If you like to unlink integration, click on the **Unlink integration** button ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-48.png) Imported Projects will have the **Wrike** icon for easy recognition. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Sep-26-2024-08-16-59-2848-PM.png) ### Xero Integration URL: https://support.webwork-tracker.com/xero-integration Summary: Learn how to use the Xero integration with WebWork to export members and send invoices directly to Xero. [video] https://www.youtube.com/watch?v=duuWHz9bHRw The [integration with Xero](https://www.webwork-tracker.com/integrations/xero) enables you to send invoices to Xero directly from WebWork.  To enable the integration, follow these steps: - Go to [Integrations](https://www.webwork-tracker.com/app/integrations) > **Xero** - Click **Enable** ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Nov-07-2024-11-13-47-2814-PM.png) - **Allow access** in the open window ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Nov-07-2024-11-14-33-0260-PM.png) - **Authorize the workspace **by selecting it ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Nov-07-2024-11-15-12-7713-PM.png) Now that you have enabled the integration, you can export WebWork members as Xero contacts. - **Select the members you want to export to Xero as contacts** - Click** Export** ![export members from WebWork to Xero](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-06-2025-09-39-51-7498-AM.png) ### Sending Invoices to Xero You can send both external and internal invoices to **Xero.** **Internal Invoice** When you select to **bill your workspace** when creating an invoice, the Workspace Owner or Executive Managers can then send the invoice to Xero. **External Invoice** When you select to **bill a customer **when creating an invoice, select **Send to Xero** from **Save & Share**. **** Sent invoices can be found in **Xero > Bills To Pay** ![Bills to Pay on Xero](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Nov-07-2024-11-19-33-3226-PM.png)     ### Zoho Projects Integration URL: https://support.webwork-tracker.com/zoho-projects-integration Summary: Learn everything about the Zoho Projects integration in WebWork and sync data between the two platforms. [video] https://www.youtube.com/watch?v=HPVmUQztOS4 ### Enabling the Zoho Projects integration To integrate Zoho Projects with WebWork: - In your dashboard, go to **Integrations **and click **Enable **under **Zoho Projects** - Review the permissions WebWork needs and click **Accept **to give access ![WebWork Tracker Access Request Interface](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jul-30-2024-05-42-45-9762-PM.png) After enabling the integration, you can view and make changes to it. To do this: - Go to **Integrations **> **Zoho Projects **and click** Settings** Here, you can select **members, projects, tasks, and task statuses** to import. You can also turn on ** auto-sync** to sync Zoho Projects data in WebWork. ![Zoho Projects Integration Settings with WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jul-30-2024-05-43-55-5189-PM.png) Enable the **Send tracked time data from WebWork** toggle to sync data from WebWork in Zoho Projects. **Note**: Imported projects will have the **Zoho** icon next to them in your dashboard. ### Unlinking the Zoho Projects integration If you like to unlink integration, click **Unlink or Pause** in the top right corner of its settings. Also, to see sent tracked hours from WebWork, navigate to Zoho>Timesheet Click on the “View” button next to any task, and you will see the total spent hours on the task. --- ## Additional Tools Additional tools of WebWork and how they streamline work. ### Asset Management URL: https://support.webwork-tracker.com/asset-management Summary: Asset management is available for the users using the Plus or higher plans. This feature helps to track every laptop, phone, and device your team uses. Asset management is available for the users using the Plus or higher plans. This feature helps to track every laptop, phone, and device your team uses. You can access it by going: 1. **People** 2. then click on **Assets** ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/Screenshot-2026-08-25-at-17.54.45-1024x559.png) ## Creating Assets You can either add or import an asset. - Importing an asset - You can import assets through uploading a CSV file, based on this [template](https://app.webwork-tracker.com/app/assets/import/csv-template), or from tracked devices. You can see the devices active in the last 30 days in the section, grouped by team member + hostname. Already imported devices are disabled: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-8-1024x496.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-9-1024x897.png) - Otherwise, you can add a new a asset by clicking: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-10-1024x594.png) When you click this button, a pop-up appears where you should choose the asset category: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-11.png) After choosing the category, another pop-up appears where you should also fill the necessary details about the asset and click on **Add Asset.** Note that each category has its own category-specific properties. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-12-1024x926.png) Also, there are some prearranged types of assets, however you can also add custom types: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-13-1024x457.png) You can also add custom fields, if you feel like more fields are necessary to include the information about the asset. Learn more about custom fields [here](https://support.webwork-tracker.com/custom-fields). ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-14-1024x219.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-15-935x1024.png) Custom fields can be applied to all asset types or to a specific asset type (e.g., computers only). Keep in mind that once you add a custom field to an asset type, it will appear on **every asset of that type** across your entire workspace — not just the one you're currently looking at. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-16-928x1024.png) You can view the added assets in the **Assets** table. The table includes columns such as the name of the asset, quantity, category (computer/mobile/networking/server/other), type, brand & model, the member whom the asset is assigned to, the status (in use/available), asset addition date and modification date. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-17-1024x535.png) Additionally, to group some columns, you can drag the relevant column to the bar above the table: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-18-1024x586.png) Note that only certain columns are possible to drag to the bar. Those are: **Category, Type, Status,** and **Assigned to.** Filters are available next to the search bar: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-19-1024x206.png) At the top of the section you can also see the summary of all the assets added. Particularly you can see how many assets you have added from each category: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-20-1024x143.png) ## Exporting the Asset Management Section The report is exportable in a CSV, XLSX or PDF file format: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-21-1024x233.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-22-1024x508.png) ## Editing or Archiving the Assets You can edit the asset by clicking on the pencil button next to the asset: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-23-1024x184.png) The eye button helps you to view the asset in detail: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-24-1024x296.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-25-1024x512.png) The detailed view not only gives you a more elaborate picture of the asset information, but also it enables you to see the **Audit Log**, showing what kind of changes were made on the asset and who was the initiator. In order to remove the asset you should firstly archive it and then remove it from the **Archived** section permanently: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-26-1024x253.png) You can also restore the asset instead of fully deleting it: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-27-1024x233.png) ### Announcements URL: https://support.webwork-tracker.com/announcements Summary: Explore the Announcements feature of WebWork. Learn who can create them and how, where they will be shown, and more. [video] https://www.youtube.com/watch?v=vuRHGJuLhRQ WebWork’s Announcements feature allows you to inform your workspace members about important events at your company. These announcements will be shown at the top of the WebWork dashboard. ### How to create announcements? To create an announcement: - Go to **Tools **>**Announcements **from your dashboard sidebar - Click **Add announcements **in the top-right **Note**: only the **Workspace Owner** and **Executive Managers** can **create **and **edit **announcements. In the **Add a new announcement **pop-up window, you can set the details of your new announcement. These include: - if the announcement will be shown to **everyone in your workspace** or to the members of **certain teams** - if the announcement is **positive**, **neutral**, or **negative **in tone so it has the **respective color** background - the **subject **and **message **of your announcement - **when **the announcement will be shown ![The “Add a new announcement” window in WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Announcements-1-1.png) #### Viewing and Editing Announcements To view all announcements in your workspace: - Go to **Tools**>**Announcements **in your dashboard sidebar On this page, you can filter your announcements by the **teams **they’re set for and by their **dates**. You can view the key details of all announcements in your workspace, including a **preview **of what the announcement looks like when active. ![The Announcements page in WebWork showing two announcements](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Announcements-1-2.png) To change an announcement, click the **three-dot icon** on its right end. From the drop-down menu, you can **edit **its details, **pause **the announcement, or **delete **it. **Note** : deleted announcements **cannot be restored** . ### Standups URL: https://support.webwork-tracker.com/standups Summary: Learn everything about Standups in WebWork: what they are, how to create them, and more. [video] https://www.youtube.com/watch?v=nQTcuS5yJtk ### What are standups in WebWork? The Standups feature is a periodic reminder for your workspace members to **post updates on their work**. For instance, what they plan to work on today and what they did the day before. You can receive standups in a **channel** in **WebWork Chat** or **Slack**. ![A standup message in WebWork Chat](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Standups-1-1.png) ### Creating standups To create standups: - Go to **Tools **> **Standups **in your dashboard sidebar - Click **Add Standup **in the top-right **Note**: only the **Workspace Owner** and **Executive Managers** can **create** and **edit **standups. In the **Add New Standup** pop-up window, you can enter the details of your new standup. These include: - which **channel** it will be sent to - at what **time** it will be sent at - which **workspace members** will see the standup. You can select members based on teams - what **weekdays** it will be sent on ![The “Add New Standup” window in WebWork.](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Standups-1-2.png) **Note**: you can also create standups with the **WebWork Bot**. To learn more about what our bot can do for you, explore the [WebWork Bot help page](https://support.webwork-tracker.com/webwork-bot). ### Viewing and editing standups To view and edit standups: - Go to **Tools**>**Standups **in your dashboard On this page, you can see all standups in your workspace. You can filter them by which **weekdays **they are recurring on.  To edit a standup, click the **gray pen icon **on the right of its column. To delete it, click the **red trashcan icon**. ![viewing and editing standups on WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_168.png) **Note** : deleted standups **cannot be restored** . --- ## Single Sign-On Set up and manage SSO to simplify secure access. ### Custom SAML SSO Configuration URL: https://support.webwork-tracker.com/custom-saml-sso-configuration Summary: Learn how to enable secure login to WebWork using your Identity Provider with Custom SAML integration. Available on** Premium plan. **Only the **Workspace Owner & Executive Managers** can enable **SSO (single sign-on)**. ### What is SAML? **Security Assertion Markup Language (SAML)** is a secure authentication standard that enables communication between an **Identity Provider (IdP)** and a **Service Provider (SP)**—such as WebWork. This guide walks you through setting up Custom SAML SSO, including WebWork’s streamlined metadata-based approach. ### 1. Enable custom SAML Note that enabling Custom SAML will override any existing SSO settings. 1. Go to your **Workspace settings**. 2. Navigate to **Single Sign-On (SSO)**. 3. Select **Custom SAML**. ### 2. Choose a login policy Define how strictly **SAML authentication** should be enforced for your organization by configuring it in your **Identity Provider (IdP)**, **not in WebWork**. Your IdP may offer login policy controls that determine who is required to authenticate via SAML. Common options include: - **All users must use SAML authentication**** ** Applies to all members and guest users. - **All users except guests must use SAML authentication**** ** Only member users are required to use SAML; guests are allowed to use other login methods. - **SAML authentication is optional**** ** Users can choose between SAML and standard login methods. Please configure your desired login enforcement policy **directly within your IdP settings** (e.g., Azure AD, Okta, etc.). WebWork does not control or enforce this policy—your IdP does. ### 3. Configure your identity provider (IdP) Provide your IT team with the following WebWork SAML service details: - **Audience URI (SP Entity ID)** - **Single Sign-On URL (ACS URL)** Note that **WebWork’s SP certificate does not expire**, so no certificate updates are necessary. **Assertion Requirements** - A unique **NameID** in any format is required. - **Do not use email addresses **as the NameID to avoid issues if user emails change. #### Attributes: **** ### 4. Use the IdP metadata URL (WebWork simplified setup) WebWork makes SAML configuration simple by accepting your **IdP Metadata URL**, which auto-fills all necessary fields. ** To complete setup:** 1. Ask your IT team for the **IdP Metadata URL**. 2. Paste it into the **SAML configuration screen** in WebWork. 3. Click **Save Changes**. That’s it! WebWork will extract and apply the correct settings, including your IdP’s login URL and certificate. ![Custom SAML SSO Configuration](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot-2025-05-02-at-1.32.35-PM.png) ### 5. Log in via SAML After saving, you’ll be redirected to **log in using your Identity Provider**. This first login will automatically **link your WebWork account** to the authenticated IdP user. After successful connection, you can securely log in via SSO: [https://www.webwork-tracker.com/login/sso](https://www.webwork-tracker.com/login/sso) ### Google Single Sign-On (SSO) Configuration URL: https://support.webwork-tracker.com/google-sso-configuration Summary: Configure Google Single Sign-On (SSO) in WebWork. Let users authenticate with their Google accounts for simpler, more secure workspace access. Available on **Premium plan. **Only the **Workspace Owner & Executive Managers** can enable **SSO (single sign-on)**. #### What is Google SSO? **Google SSO** is an identity federation method that allows users to authenticate with WebWork using **Google Login**. Instead of managing separate usernames and passwords for WebWork, users can access the platform using their existing Google accounts. This is especially useful for teams that already use Google Workspace (formerly G Suite). **Key benefits include:** - Simplified Login: Users authenticate with one click using their Google accounts. - Stronger Security: Leverages Google’s secure authentication infrastructure, including 2-Step Verification. - Centralized Control: Admins can manage access using Google’s organizational policies. #### How It Works in WebWork Once Google SSO is enabled for your workspace, the login flow adapts in the following ways: #### 1. Login with Google Button Users can click the **“Login with Google”** button on the WebWork login page. This redirects them to the Google login screen. Once authenticated, they are instantly logged in to WebWork. #### 2. Email-Only Login Flow Alternatively, users can enter their email on the login page. If the email belongs to a domain authorized for Google SSO, they are automatically redirected to the Google login screen without needing to click a button. **Password Login Disabled**: When Google SSO is active, users can no longer log in using a password. This prevents bypassing the configured authentication policy. #### Additional Configuration - **Verify Domain**: Ensure your organization’s email domain matches the domain registered in Google Workspace. For example, if your team uses @companyname.com, this domain must be active in Google. - **Save Settings**: Any changes you make will apply immediately. Users will be directed to authenticate through Google on their next login. ![Google SSO on WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot_39.png) #### User Experience Summary Here’s a breakdown of what users experience when Google SSO is active:** ** | **User Action** | **Behavior with Google SSO Enabled** | |  Clicks “Login with Google” |  Redirects to Google login | |  Enters email in login form |  Redirects to Google login | |  Attempts password login |  Login denied (if SSO enforced) | |  Enters unrecognized email |  Login denied | Google SSO integration in WebWork offers a secure and user-friendly way to access the platform. Whether you log in directly through the Google button or simply enter their email, WebWork ensures they're routed through a trusted and centralized login process. For organizations using Google Workspace, enabling Google SSO is a best-practice step that reinforces both usability and enterprise security. ** **After successful connection, you can securely log in via SSO: [https://www.webwork-tracker.com/login/sso](https://www.webwork-tracker.com/login/sso) ### Duo Single Sign-On (SSO) Configuration URL: https://support.webwork-tracker.com/how-to-configure-duo-sso-with-webwork Summary: Learn how to enable Single Sign-On (SSO) authentication with Duo to log in to WebWork securely through Duo's unified login. WebWork Time Tracker supports SAML 2.0 Single Sign-On (SSO) with Duo Single Sign-On, so your organization can manage WebWork access centrally in Duo. #### Before configuring Duo SSO, ensure you have the following: - An active Duo account with administrator privileges - Access to SSO settings in WebWork Time Tracker (available to the Owner and Executive Managers in the Premium plan) ### How to add WebWork to Duo? 1. **Sign in** to the **Duo Admin Panel** and open **Applications **>** Application Catalog**. 2. Find **WebWork Time Tracker (SSO)** and click **➕ Add** 3. Under **User access**, grant the app to the Duo group(s) you’ll test with 4. **Attribute mapping**: Duo pre-maps these fields and you can change only if your directory uses non-standard names: | WebWork expects | Active Directory | Other SAML IdP | | Email | `mail` | `Email` | | First name | `givenName` | `FirstName` | | Last name | `sn` | `LastName` | | Username | `sAMAccountName` | `Username` | | objectSid | `objectSid` | `objectSid` | **Keep the Duo tab open** and click **Save**. You’ll need its ***IdP metadata URL* momentarily ** In case WebWork Time Tracker isn’t listed in Duo’s catalog, follow [their Generic SAML guide](https://duo.com/docs/sso-generic) instead. ### How to configure Duo in WebWork? 1. In WebWork, go to **Settings > Single Sign-On (SSO)** 2. Choose **Custom SAML** 3. Copy Duo’s **IdP metadata URL** and paste it into **IDP Metadata URL** in WebWork 4. Click **Save changes** 5. WebWork now shows a **Single Sign-On URL (ACS URL)** 6. Copy and paste it into **Service Provider** in the Duo Admin Panel **Single sign on URL** field 7. Scroll down and click **Save** All other **SAML values** (Entity ID, certificate, bindings) are auto-populated from the metadata. ### How to test your setup? 1. Open a private or incognito browser window 2. Browse to **https://webwork-tracker.com/login** 3. Click** Log in with SSO** 4. Enter your email and you’ll be redirected to Duo SSO 5. Complete primary login (AD or another IdP) and Duo MFA 6. Return to WebWork 7. If successful, repeat with additional pilot users, then change Duo’s **User access** setting from the test group to **All users** If you have questions or encounter issues, [reach out to our support here](https://www.webwork-tracker.com/contact). For advanced SAML configuration, see our [Custom SAML SSO Configuration](https://support.webwork-tracker.com/custom-saml-sso-configuration) guide.   ### Microsoft Single Sign-On (SSO) Configuration URL: https://support.webwork-tracker.com/microsoft-sso-configuration Summary: Learn how to configure SCIM and SAML for Microsoft Entra ID to enable secure SSO and user provisioning in WebWork Time Tracker.   Available on **Premium plan. **Only the **Workspace Owner & Executive Managers** can enable **SSO (single sign-on)**. We recommend that **you ****first enable SCIM and only then SAML**. ### WebWork SCIM integration features WebWork’s SCIM integration supports several member management features. - **Push New Users**** ** New users created through Microsoft Entra ID will also be created in WebWork. - **Push Profile Updates**** ** Updates made to a user's profile through Microsoft Entra ID will be pushed to WebWork. - **Push User Deactivation**** ** Deactivating a user or disabling their access to the application through Microsoft Entra ID will deactivate the user in WebWork. **Note**: for WebWork, deactivating a user means removing access to login, but maintaining their information as an inactive user. - **Reactivate Users**** ** WebWork member accounts can be reactivated in Microsoft Entra ID. #### How to configure SCIM? **Note**: to set up provisioning, you must **first have Microsoft Entra ID SSO enabled** for your workspace.  1. Go to **Applications ** > **Enterprise applications** > **New application ** > ** Create your own application. ** ** ** ![Creating a custom enterprise application for WebWork in Entra ID](https://support.webwork-tracker.com/wp-content/uploads/2026/04/1.png) ![Navigating to provisioning settings in Entra ID for WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/2.png) ![WebWork SCIM settings page showing Tenant URL and Secret Token](https://support.webwork-tracker.com/wp-content/uploads/2026/04/3.png)   2. Then go to **Provisioning** > **Connect your application.**** ** ![Pasting SCIM credentials into Entra ID for WebWork integration](https://support.webwork-tracker.com/wp-content/uploads/2026/04/4.png) ![Testing the SCIM connection with WebWork Time Tracker](https://support.webwork-tracker.com/wp-content/uploads/2026/04/5.png) 3. Go to your **WebWork account **>** Settings **>** Single Sign-On.**** **** **4. Copy** SCIM Tenant URL** and **SCIM Secret Token.**** ** ![Disabling group provisioning for WebWork SCIM setup](https://support.webwork-tracker.com/wp-content/uploads/2026/04/6.png) 5. Come back to **Microsoft Entra ID **and **paste **them in respective fields. 6. Click **Test connection ** > ** Create ** ** ** 7. Go to **Attribute mapping (Preview) ** > ** Provision Microsoft Entra ID Groups ** > switch **Enabled ** to **No ** > ** Save ** ** ** ![Updating external ID attribute for WebWork SCIM provisioning](https://support.webwork-tracker.com/wp-content/uploads/2026/04/9.png) 8. Go to **Attribute mapping (Preview) **>** Provision Microsoft Entra ID Users **>** **scroll to **Attribute Mappings ** 9. In **Customappsso Attribute: emails[type eq “work”].value**, click** Edit** **Microsoft Entra ID Source attribute: **from **mail** to **userPrincipalName** >** **click **Ok **10. Also in **Customappsso Attribute: externalId** >** **Edit **Microsoft Entra ID Source attribute: **from **mailNickname** to **objectId **>** **then press **Ok **and **Save ** ![Successfully synced users from Entra ID to WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/12.png) ** How to configure SAML after SCIM?** 1. Log in to your organization's **Microsoft Entra ID admin center.** 2. Click on **Applications **> **Enterprise applications** > **your application **>** Set up single sign on **>** Get started **>** Select a single sign-on method (SAML) ** ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/image-20-1024x391.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/2-1024x646.png) 3. Go to your **WebWork account **>**Settings **>**Single Sign-On. **4. Copy**SAML Identifier (Entity ID)** and **SAML Reply URL (Assertion Consumer Service URL) ** ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/3-1-1024x283.png) 5. Go to **Basic SAML Configuration **> **Edit **>paste them in their respective fields and **Save**. ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/4-1024x430.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/5-1024x666.png) 6. Go to **Attributes & Claims > Edit > **in **Additional Claims **edit all 4 Claim names & Values from **the version below to the next after it: ** ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/6-1024x243.png) Access each attribute and fill the exact information shown in the steps below:** ** ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/7-1024x361.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/8-1024x358.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/9-1024x362.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/10-1024x365.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/11-1024x637.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/12-1024x244.png) ** **7. Go to**SAML Certificates **>copy **App Federation Metadata URL **> paste your **WebWork account SSO settings **>**Save changes ** ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/13-1024x511.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2025/08/14-1024x377.png) ** **8. Go to **Users and groups** >**Add user/group **>click **User/Group >** **Select **>**Assign ** ![Copying Federation Metadata URL for WebWork SSO](https://support.webwork-tracker.com/wp-content/uploads/2026/04/15.png) ![Pasting metadata URL into WebWork account settings](https://support.webwork-tracker.com/wp-content/uploads/2026/04/16.png) ![Assigning users to the WebWork SSO application](https://support.webwork-tracker.com/wp-content/uploads/2026/04/17.png) ![Resolving assignment error during WebWork SAML setup](https://support.webwork-tracker.com/wp-content/uploads/2026/04/18.png) 9. Then Go to **Single sign-on **>** **click **Test **>** Test sign in** ![Restarting provisioning to fix user assignment in WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/20.png) This will direct you from Microsoft Entra ID back to your WebWork Account and SSO will be enabled on your Profile. **Note: **To appear on WebWork’s Members page, assigned users must first log in with SSO. In case you get the message “**Application assignment failed**”, go back to **Enterprise applications **>** **click on your **Application **>** Provisioning **> **Pause provisioning **>** Start provisioning.** ### Automatic User Provisioning  With Automatic User Provisioning WebWork can manage user accounts based on your company’s Microsoft Entra ID directory. Instead of manually adding, updating, or removing members in WebWork, changes in Microsoft Entra ID are synced automatically. - **New hires** are added to WebWork as soon as they are created in Microsoft Entra ID. - **Profile changes** (name, email, role) are updated automatically. - **Departing employees** are deactivated in WebWork when removed from Microsoft Entra ID. - **Reactivated employees** regain access instantly once they’re restored in Microsoft Entra ID. This ensures accurate, secure, and up-to-date member management without extra work from your IT team. **Make sure to follow those steps:** 1. ** Sign in ** to your WebWork account 2. Click **Sign in with Microsoft Entra ID** 3. Enter your **Microsoft Entra ID ** email address [https://www.webwork-tracker.com/login/sso](https://www.webwork-tracker.com/login/sso) ### Okta Single Sign-On (SSO) Configuration URL: https://support.webwork-tracker.com/okta-sso-configuration Summary: Learn how to configure SCIM and SAML in WebWork. Integrate your workspace with Okta to manage users in WebWork and other apps in one place. Available on **Premium plan. **Only the **Workspace Owner & Executive Managers** can enable **SSO (single sign-on)**. We recommend that ** you ****first enable SCIM and only then SAML**. ### How to configure SCIM first and then SAML? ### WebWork SCIM integration features WebWork’s SCIM integration supports several member management features. - **Push New Users** New users created through Okta will also be created in WebWork. - **Push Profile Updates** Updates made to a user's profile through Okta will be pushed to WebWork. - **Push User Deactivation** Deactivating a user or disabling their access to the application through Okta will deactivate the user in WebWork. **Note**: for WebWork, deactivating a user means removing access to login, but maintaining their information as an inactive user. - **Reactivate Users** WebWork member accounts can be reactivated in Okta. #### How to configure SCIM? **Note**: to set up provisioning, you must **first have Okta SSO enabled** for your workspace.  1. Go to **Applications **> **WebWork Time Tracker** > **Provisioning** and click **Configure API Integration**. 2. Check the **Enable API integration** box to enter WebWork credentials. 3. Go to your **WebWork account > Settings > Single Sign-On**. 4. Copy **SCIM Base URL **and **SCIM API Token**. ![The single sign-on settings in WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/SCIM-2.png) 5. Come back to Okta and **paste** them in respective fields. 6. Click **Test API Credentials**. If successful, a verification message will appear at the top of the screen. 7. Click **Save**. ![The WebWork API integration screen in Okta](https://support.webwork-tracker.com/wp-content/uploads/2026/04/SCIM-3.png) ### Enabling supported features 1. In Okta, go to the **Provisioning** tab and click **Edit**. ![The Provisioning tab of the WebWork app in Okta showing one available setting](https://support.webwork-tracker.com/wp-content/uploads/2026/04/SCIM-4.png) 2. Check the **Enable** boxes and click **Save**. ![The Provisioning tab of the WebWork app in Okta showing several available settings](https://support.webwork-tracker.com/wp-content/uploads/2026/04/SCIM-5.png) ### WebWork SAML integration features WebWork’s SAML integration supports two sign-in options: - IdP-Initiated SSO - SP-Initiated SSO ### How to configure SAML after SCIM 1. Log in to your organization's **Okta Admin Dashboard**. 2. Click on the **Applications** tab > **Applications** on the menu. ![Okta Dashboard side panel](https://support.webwork-tracker.com/wp-content/uploads/2026/04/SAML-1.png) 3. Click the **Browse App Catalog** button. ![Okta Dashboard Browse App Catalog](https://support.webwork-tracker.com/wp-content/uploads/2026/04/SAML-2.png) 4. In the search bar, **search **for WebWork Time Tracker and **click** on it. 5. Click the **Add Integration button**. ![The WebWork app in the Okta App Catalog](https://support.webwork-tracker.com/wp-content/uploads/2026/04/SAML-3.png) 6. Configure your preferred settings and click **Done**. ![Adding WebWork in Okta](https://support.webwork-tracker.com/wp-content/uploads/2026/04/SAML-4.png) 7. Go to **Applications **> **WebWork Time Tracker**. 8. Go to the **Sign On** tab and click **Edit**. 9. **Copy** the **Metadata URL** and **paste** it in the **IDP metadata URL field** on **WebWork>Settings>Single-Sign-On**.******** 10. From **WebWork Single Sign On Settings**, copy **Audience URI (SP Entity ID)** and the **Single sign-on URL** and** paste** them in the respective field on **Okta**. ![The Audience URI and Single sign on URL boxes in the Settings in WebWork](https://support.webwork-tracker.com/wp-content/uploads/2026/04/SAML-7.png) 11. **In Okta**, under **Credentials Details**, select **Email** as **Application username format** and click **Save**. ![Okta SAML configuration Credentials Details page](https://support.webwork-tracker.com/wp-content/uploads/2026/04/SAML-8.png) ### Assigning users to your workspace To assign people, go to the **Assignments** tab and click **Assign**. **Note**: To appear on WebWork’s Members page, assigned users must first log in with SSO. ### Automatic User Provisioning Automatic user provisioning allows WebWork to automatically manage user accounts based on your company’s Okta directory. Instead of manually inviting or removing members in WebWork, their accounts are kept in sync with Okta. - **New users** created in Okta are automatically added to WebWork. - **Profile updates** in Okta (such as email or name changes) are instantly applied in WebWork. - **Deactivated users** in Okta lose access to WebWork, while their information is kept as inactive for records. - **Reactivated users** in Okta regain access to WebWork without any manual steps. This ensures accurate, secure, and up-to-date user management with minimal effort from your IT team. ### Logging in with SP-initiated SSO For SP-initiated SSO, your workspace members must visit WebWork Time Tracker’s sign-in page: [https://www.webwork-tracker.com/login/sso](https://www.webwork-tracker.com/login/sso) 1.** Sign in **to your WebWork account 2. Click **Sign in with Okta** 3. Enter your **Okta **email address   ### Single Sign-On (SSO) Settings in WebWork URL: https://support.webwork-tracker.com/single-sign-on-sso-settings-in-webwork Summary: Single sign-on allows your workspace members to sign into multiple services, including WebWork, with only one set of credentials. Available on **Premium plan. **Only the **Workspace Owner & Executive Managers** can enable **SSO (single sign-on)**. We recommend that ** you ****first enable SCIM and only then SAML**. Single Sign-On (SSO) allows your team to securely access WebWork and other connected apps using just one login. This simplifies account management, strengthens security, and saves time for your entire organization. ### What SSO Options Does WebWork Support? WebWork supports the following SSO providers: - **Okta**** ** - **Microsoft**** ** - **Custom SAML** All options let your users authenticate through your organization's Identity Provider (IdP), eliminating the need to manage separate WebWork credentials. ### How to enable or disable SSO in WebWork? To access and update your SSO settings: 1. **Log in** to your WebWork account. 2. Navigate to **Settings**. 3. Click **Single Sign-On (SSO)** from the left-hand menu. 4. Choose one of the following: - **Don’t require SSO** – if you don’t want to enforce SSO login. - **Okta**, **Microsoft**, or **Custom SAML** – to enable secure login for your team. ![WebWork SSO configuration](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot-2025-05-02-at-1.16.56-AM.png) ![WebWork Okta SSO Configuration](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot-2025-05-02-at-1.25.53-AM.png) ![WebWork Microsoft SSO Configuration](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot-2025-05-02-at-1.27.25-AM.png) ![WebWork Custom SAML SSO Configuration](https://support.webwork-tracker.com/wp-content/uploads/2026/04/Screenshot-2025-05-02-at-1.28.16-AM.png) ### What is SCIM? **SCIM** (System for Cross-domain Identity Management) is a protocol that automates user provisioning between your Identity Provider and WebWork. With SCIM, you can: - Automatically **create, update, or deactivate users** from your IdP. - Manage all user changes (name, role, access) in one central place. - Eliminate the need for manual user management in WebWork. ### What is SAML? **SAML** (Security Assertion Markup Language) is a secure protocol used to exchange authentication data between two systems: - **Identity Provider (IdP)** – such as Okta or Microsoft Entra ID - **Service Provider (SP)** – in this case, **WebWork**** ** When a user signs in through the IdP, the IdP sends a trusted authentication "assertion" to WebWork, granting access without requiring a separate login. ### Automatic User Provisioning  Automatic User Provisioning ensures that WebWork user accounts are automatically created, updated, and removed based on your company’s identity system (e.g., Okta, Microsoft Entra). This saves you from manual work and keeps user access aligned with your organization’s security policies. ### Learn More [Okta SSO Setup Guide](https://support.webwork-tracker.com/scim-and-saml-configuration) [Microsoft SSO Setup](https://support.webwork-tracker.com/how-to-configure-scim-first-and-then-saml-for-microsoft-entra-id) Custom SAML SSO Setup Guide  Need help? Contact our support team or visit the Help Center. --- ## Compliance and Security Everything about keeping your workspace secure and staying compliant with data privacy standards. ### Compliance Monitoring URL: https://support.webwork-tracker.com/compliance-monitoring Summary: Compliance Monitoring gives workspace owners visibility into their team's device security. Compliance Monitoring gives workspace owners visibility into their team's device security. WebWork's desktop app checks each member's devices against a set of security criteria and reports the status in one centralized view, so you can see at a glance which devices meet your requirements and which don't. **Compliance Monitoring is available on Premium and above, or as an add-on for $1 per member per month.** ### What gets checked The desktop app checks each device for: - **Password Manager** — whether a password manager is in use - **Hard Drive Encryption** — whether the device's storage is encrypted - **Antivirus** — whether antivirus software is active - **Auto Updates** — whether automatic OS updates are turned on - **Screensaver Lock** — whether the screen locks after a set period of inactivity You can also turn on **USB / External storage** detection. This is informational only and doesn't count toward a device's compliance status, it simply flags whether external storage was connected. ### Configuring which checks count To choose which checks apply to your workspace: - Go to **Profile Settings** > **Compliance Monitoring** - Toggle each check on or off under **Compliance checks** - Set **Require screen lock after inactivity of** to the amount of idle time you want to allow before a device is expected to lock (e.g. 10 minutes) - Toggle **USB / External storage** under **Device detection** if you want that flagged as well Only the checks you've toggled on here count toward a device's compliance status. If you have not checkmarked any of these, they will appear as secure in the monitoring section. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/08/Screenshot-2026-08-31-at-21.24.36-1-1024x637.png) ![](https://support.webwork-tracker.com/wp-content/uploads/2026/08/image.png) ### Viewing compliance across your team Go to **People** > **Members**, then open the **Compliance** tab. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/08/Screenshot-2026-08-31-at-21.28.58-1024x520.png) At the top, you'll see your workspace's overall **Compliance rate**, broken down into: - **Compliant** — devices that pass every enabled check - **Non-compliant** — devices that fail at least one enabled check - **No data** — devices the desktop app hasn't reported on yet - **Ignored** — devices you've excluded from compliance tracking This summary covers devices active in the last 90 days. Below it, the table lists each member with a column for every check: **Devices checked**, **Password Manager**, **Hard Drive Encrypted**, **Antivirus**, **Auto Updates**, **Screensaver Lock**, **USB / External**, along with their overall **Compliance status**. A green check means the device passes that check, a red x means it fails, and a dash means there's no data for it. You can filter this view by **Members**, **Projects**, **Member Type**, **Compliance status**, **Member Source**, and **Custom Fields**. A **Compliance settings** shortcut in the top-right takes you straight to the configuration page described above. ### Reviewing a member's devices Click into a member's profile and open the **Devices/Assets** tab to see their compliance details device by device. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/08/image-1-1024x431.png) The **Tracking devices** table shows each device's **Compliance** status, its specific **Non-compliant point** (which check it's failing), whether **USB / External** storage was detected, and when it was **Last checked**. From here you can: - Click **View asset** to see the device listed as an asset - Click **Include** on a device you'd previously ignored, to bring it back into compliance tracking (devices can be ignored from this same table) Underneath, the **[Assets](https://support.webwork-tracker.com/asset-management)** section lists all of the member's registered devices and assets, whether or not they're currently being tracked for compliance. ### Security and Compliance: GDPR, HIPAA, and CCPA URL: https://support.webwork-tracker.com/1371-2 Summary: Learn how WebWork complies with GDPR, HIPAA, and CCPA and get answers to common questions about data encryption, screenshot security, and how to report conce… This article covers the most common compliance and security questions we hear from users. ## GDPR ### Is WebWork GDPR compliant? Yes. WebWork complies with the EU's [General Data Protection Regulation (GDPR)](https://www.webwork-tracker.com/gdpr), which became enforceable on May 25, 2018. GDPR sets strict rules for how organizations collect, process, and store personal data belonging to EU citizens. WebWork has reviewed its infrastructure (both hardware and software) to ensure personal data is fully protected at every point of collection and processing. Compliance is treated as an ongoing process as we continuously work to maintain and strengthen our data practices. All data you provide to WebWork when using the tracker is used solely to deliver the service you've signed up for. We do not sell your data. For full details, see our [Privacy Policy](https://www.webwork-tracker.com/privacy-policy) and [Sub-Processors list](https://www.webwork-tracker.com/sub-processors). ### Where is my data stored? Is it inside the EU? Your data is stored on Amazon Web Services (AWS) S3 Cloud and Contabo servers. Both providers offer strong, state-of-the-art infrastructure for secure data storage. If your organization requires data residency within the EU specifically, please reach out to our support team at [contact@webwork-tracker.com](mailto:contact@webwork-tracker.com) to discuss your requirements. ### How do I get a Data Processing Agreement (DPA) from WebWork? To request a Data Processing Agreement, contact us at [dpo@webwork-tracker.com](mailto:dpo@webwork-tracker.com) or [contact@webwork-tracker.com](mailto:contact@webwork-tracker.com). Please include your company name and the nature of your request, and our team will follow up with next steps. ### How do I respond to an employee's GDPR data access request? Under GDPR, individuals have the right to request access to their personal data. As a WebWork customer, you act as the data controller for your workspace, meaning you are responsible for managing and responding to data subject requests from your employees. Here's how to handle the request: **If an employee wants to access their data:** You can export tracked data (timesheets, activity logs, screenshots) from your WebWork workspace and share the relevant records with the employee. **If an employee wants their data deleted:** Contact us at [contact@webwork-tracker.com](mailto:contact@webwork-tracker.com) to submit a deletion request. Note that WebWork permanently deletes personal and workspace data after 6 consecutive months of account inactivity, in line with our data retention policy. ## HIPAA ### Is WebWork HIPAA compliant? Yes. WebWork Time Tracker complies with the [Health Insurance Portability and Accountability Act (HIPAA)](https://www.webwork-tracker.com/hipaa) of 1996, as amended by the HITECH Act of 2009, along with all associated regulations. To meet HIPAA requirements, WebWork has implemented strict administrative, physical, and technical safeguards, including: - Encryption of data both in transit and at rest - Regular risk assessments and system audits - Strict access controls limiting who can view sensitive data - Exclusive use of HIPAA-compliant third-party services ### Can we use WebWork in a healthcare environment with patient data on screen? Yes, WebWork can be used in healthcare environments. Because WebWork is HIPAA compliant, it includes the safeguards required to handle environments where Protected Health Information (PHI) may be present, for example, if a screenshot captures a screen that contains patient data. That said, as the employer and data controller, your organization is responsible for ensuring that your internal use of WebWork aligns with your own HIPAA policies. This includes configuring screenshot frequency appropriately, managing access controls within your workspace, and ensuring employees understand what is being monitored. If your organization requires a **Business Associate Agreement (BAA)**, WebWork offers one. Contact our support team at [contact@webwork-tracker.com](mailto:contact@webwork-tracker.com) to request a signed BAA. ## CCPA ### How does WebWork comply with CCPA? WebWork fully complies with the [California Consumer Privacy Act (CCPA)](https://www.webwork-tracker.com/ccpa), which gives California residents specific rights over their personal information. Under CCPA, WebWork provides: - **Transparency** about what data is collected, why it's collected, and how it's shared - **Right to know** — users can request to see what categories of personal information WebWork holds about them - **Right to deletion** — users can request that their personal data be deleted - **Right to non-discrimination** — exercising your CCPA rights will not affect your access to WebWork's services WebWork collects only the data necessary to provide and improve its time tracking, productivity monitoring, and project management services. ### How do I submit a CCPA data deletion request? To submit a deletion request under CCPA, contact us at [contact@webwork-tracker.com](mailto:contact@webwork-tracker.com). Include your name, account email, and a note that you are submitting a CCPA deletion request. Our team will verify your identity and process the request in accordance with CCPA timelines. ## Encryption & Authentication ### Does WebWork support two-factor authentication (2FA)? Yes. WebWork supports multi-factor authentication, adding an extra layer of security to the login process. For enterprise SSO, WebWork integrates with Microsoft Entra ID and Okta, allowing organizations to enforce their own identity and access management policies across the workspace. If you need help setting up 2FA or SSO for your team, contact [contact@webwork-tracker.com](mailto:contact@webwork-tracker.com). ### Is data encrypted in transit and at rest? Yes, data is encrypted both in transit and at rest. **In transit:** All data transmitted between your device and WebWork's servers is encrypted using RapidSSL TLS RSA CA G1 wildcard certificate issued by DigiCert Inc. **At rest:** All data stored on WebWork's servers is encrypted using AES-256 encryption — a widely recognized industry standard for secure data storage. Passwords are hashed to prevent exposure in the event of a breach. ### What encryption standard does WebWork use for screenshots? Screenshots go through a multi-step encryption process designed specifically for this type of sensitive content. First, each screenshot is assigned a unique token that acts as an individual identifier, making unauthorized access to any single screenshot significantly harder. Then, each file is encrypted using industry-standard encryption, protecting it both in storage and during transmission. This approach means that even if one layer of security were somehow compromised, the additional layers continue to protect the file. For more technical detail, see WebWork's [Security Innovations page](https://www.webwork-tracker.com/security-innovations). ## Reporting Security Issues ### How do I report a security vulnerability to WebWork? If you've discovered a security vulnerability or potential weakness in WebWork's systems, please report it to us at [security@webwork-tracker.com](mailto:security@webwork-tracker.com). You can also use the **Share a Concern** form on our [Privacy and Security page](https://www.webwork-tracker.com/employee-monitoring-privacy-and-security). We review all reports seriously and respond as quickly as possible. Responsible disclosure helps us protect all users, and we appreciate the effort it takes to report issues properly. ### Where do I report a data breach or privacy concern? For suspected data breaches or privacy concerns involving your WebWork account or workspace data, contact us immediately: - **Email:** [security@webwork-tracker.com](mailto:security@webwork-tracker.com) - **Concern form:** [webwork-tracker.com/employee-monitoring-privacy-and-security](https://www.webwork-tracker.com/employee-monitoring-privacy-and-security) Please include as much detail as possible: what you observed, when it occurred, and which account or data was affected. Our team will investigate and follow up with you directly. You can also monitor our [Security Updates page](https://www.webwork-tracker.com/transparency-and-security-updates) for any platform-wide security notices. ### Security & Sensitive Account Changes URL: https://support.webwork-tracker.com/security-sensitive-account-changes Summary: Request secure authentication changes through our support team, with identity verification to keep your account safe. Your account security is our top priority. Certain actions — such as updating authentication factors or other sensitive settings — can affect your access or the safety of your data. This article explains how to safely request changes if you cannot perform them yourself and when performing these actions directly in the platform, how and when the system will require you to confirm your password.   ### Requesting Changes to Authentication Factors If you need to change an authentication factor (such as your **email address or password**) and cannot do it yourself through the portal, our support team can assist you. #### Step 1: Contact Support - Contact our support team through the **official support portal or support email**. - Clearly describe the change you need (for example, an email update or password reset). #### Step 2: Verify Your Identity - If you contact support from an email address **different from your registered email**, identity verification is required. Our team may: - Send a confirmation request to your registered email and ask you to reply, **or** - Ask you to submit the request directly from your registered email address. If email verification is not possible for any reason, your **workspace owner** may confirm your identity using their registered email. This step ensures that only the account owner can request authentication changes. #### Step 3: Change Confirmation - Once the change is completed, we will send a confirmation message. - Log in as soon as possible to verify that everything works correctly. - If you receive a **temporary password**, update it immediately after logging in. #### Keep Your Account Secure - Enable two-factor authentication (2FA) if it is not already active. ### Password Confirmation for Sensitive Account Changes To protect your account and personal data, WebWork requires you to confirm your password before making certain changes that could affect your access or security. This security measure helps ensure that **only you** — the verified account owner — can perform actions that have significant impact on your account’s integrity. Password confirmation protects your account from unauthorized changes and helps prevent loss of access if someone else gains temporary access to your device. #### When Password Confirmation Is Required You’ll be prompted to enter your password when performing any of the following actions: - **Change your account password** - **Update your email address** - **Enable or modify Two-Factor Authentication (2FA)** - **Generate a new API token** These actions can affect how you log in, how your identity is verified, or how your external systems integrate with your account — so confirming your password adds an extra layer of protection ### Audit Log URL: https://support.webwork-tracker.com/audit-log Summary: Whenever a workspace member makes workspace-related changes, they are are recorded in the Audit Log, giving you full visibility into the activities. [video] https://www.youtube.com/watch?v=9n1H2MCHsEo Audit Log is available on Plus and Premium plans. Audit Log is the list of all the important changes made within your workspace. It can be accessed by the Workspace Owner and Executive Managers.  Whenever a member of the workspace changes a setting or performs any other workspace-related action, these events are recorded in the Audit Log, giving you full visibility into the activities taking place. ### What types of activities are recorded in the Audit Log? The Audit Log keeps a detailed record of key changes made in your workspace. This includes - all updates to your workspace settings - inviting or removing members - changes to contracts - creating, deleting, or editing projects as well as changes with their statuses - and more Along with the made changes, it also shows who made them and when. ### Audit Log Types If you want to filter the logs in order to view them in a more organized way you can select the necessary types by clicking on the Types button at the top section. After choosing the desired type click Apply and see the results. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Jan-08-2026-09-26-13-9540-AM.png) ### Data Protection & Privacy Compliance URL: https://support.webwork-tracker.com/data-protection-privacy-compliance Summary: At WebWork the security of our users are of utmost importance to us. We are committed to maintaining the highest standards of data and privacy compliance. At WebWork, the security and privacy of your data are a top priority. WebWork Time Tracker is compliant with the major data protection regulations that apply to our customers — **GDPR** (EU), **HIPAA** (US healthcare), and **CCPA** (California). This page is a quick overview and the place to start if you need to exercise your privacy rights or request a Business Associate Agreement. ### GDPR Compliance WebWork complies with the EU's General Data Protection Regulation (GDPR). We only collect the data that is necessary to deliver the service you pay for, and we protect it across our entire infrastructure (hardware and software). For the full statement of our GDPR program, see [WebWork's GDPR page](https://www.webwork-tracker.com/gdpr). For details on what data we collect and how we use it, see our [Privacy Policy](https://www.webwork-tracker.com/privacy-policy). #### How to request deletion of your data To file a data deletion request, or for any other question about how your data is used, contact: - **Data Protection Officer**: dpo@webwork-tracker.com - **General Contact**: contact@webwork-tracker.com ### HIPAA Compliance WebWork Time Tracker complies with the Health Insurance Portability and Accountability Act (HIPAA), as amended by the HITECH Act and all associated regulations. We offer a **Business Associate Agreement (BAA)** to support compliance for healthcare organizations and their business associates. For the full statement, see [WebWork's HIPAA page](https://www.webwork-tracker.com/hipaa). #### How to request a signed BAA If your organization requires a signed BAA, please [contact our support team](https://www.webwork-tracker.com/contact). ### CCPA Compliance WebWork complies with the California Consumer Privacy Act (CCPA). California residents can exercise the following rights over their personal information: - **Right to Know** — what personal information we collect about you - **Right to Delete** — request deletion of your personal information - **Right to Non-Discrimination** — exercise your privacy rights without facing any penalty or reduction in service To exercise any of these rights, email our Data Protection Officer at **dpo@webwork-tracker.com**. For the full statement, see [WebWork's CCPA page](https://www.webwork-tracker.com/ccpa). ### Ongoing Commitment Compliance is an ongoing process. We continuously review and improve our data-protection measures to keep pace with regulatory requirements — and to keep your trust. ### Chat Privacy WebWork's built-in Team Chat is protected with end-to-end encryption, keeping messages secure in transit and at rest. Direct messages between team members are private conversations and can only be accessed by members in the chat. No manager, executive, or workspace owner can access or read them. --- ## Other Extra WebWork features and resources beyond the main categories. ### Everything about the Referral Program URL: https://support.webwork-tracker.com/referral-program Summary: The Referral Program allows WebWork users to earn balance by inviting other workspaces to join the platform. Unlike the Affiliate Program, which is designed … The Referral Program allows WebWork users to earn balance by inviting other workspaces to join the platform. Unlike the Affiliate Program, which is designed for external partners and marketers, the Referral Program is built for existing WebWork users who want to benefit from sharing the product with their network: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-1024x531.png) You can join the referral program by following this link: [https://app.webwork-tracker.com/app/referral-program](https://app.webwork-tracker.com/app/referral-program) **How It Works** When you refer a new workspace to WebWork and they start a paid subscription, you automatically receive a percentage of their payment as balance in your account. **More specifically you earn 20% of each referred workspace’s payments for 12 months after they join. Moreover, the referred workspace saves 10% off their subscription during the first three months.** There are three steps to join your referral program: 1. Get your link - Activate the program and receive your unique referral link 2. Share & Earn - Send your link to other teams — share it anywhere 3. Collect Rewards - Earnings are added to your WebWork Balance automatically Why join this program? There are certain benefits, the program gives the user: - Use Balance on Invoices - Apply your referral earnings directly to offset future WebWork invoices - No Referral Limit - Refer as many workspaces as you want — each one earns you 20% for 12 months - Win-Win for Everyone - Referred workspaces get 10% off their first 3 months of subscription - Automatic Tracking - Earnings are calculated and credited to your balance automatically **The Onboarding** When you follow the referral program link above, you will be redirected to the relevant window, where you should click on the **Join the Referral Program** button: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-1-1024x674.png) A pop-up appears, which warns you about the program you’re joining, click Activate & Get My Link: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-2-845x1024.png) You are now redirected to you new referral dashboard, where you can see the unique link available only to you. Make sure you send this specific link to the team you are referring WebWork so that your balance automatically fills up: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-3-1024x260.png) You will also receive your unique link to your email: ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-4-1024x576.png) Then, you can see different widgets about the analytics and insights, such as how many referrals you have, the available balance amount from the referrals, a graph showing your earnings, etc. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-5-1024x479.png) To make it easier for you to spread the word, we provide a set of ready-to-use promotional materials, including the WebWork logo, presentation decks, and other branded assets. In the bottom of your screen you can download our media kit! ![](https://support.webwork-tracker.com/wp-content/uploads/2026/06/image-6-1024x364.png) To read more about the terms of the referral program follow this [link](https://www.webwork-tracker.com/referral-program-terms). ### Multi-Language UI URL: https://support.webwork-tracker.com/multi-language-ui Summary: The WebWork Platform is available in 5 languages, including English, Spanish, French, German, Portuguese. Follow these steps to set the language parameters. The WebWork Platform is available in 5 languages, including: 1. English 2. Spanish 3. French 4. German 5. Portuguese To select the language in which navigating across the platform will be the easiest for you, you should: 1. Go to the WebWork’s web platform, Dashboard 2. Click on your avatar at the top right section. ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Dec-19-2025-06-16-09-7916-AM.png)      3. Click on the language button                               4. Select your desired language                            ### Perks URL: https://support.webwork-tracker.com/perks Summary: Become a WebWork user and get perks from our partner companies—discounts, free trials, and more. WebWork partners with a number of companies to give our users perks and discounts. To get the perks, you must be an active WebWork user. ### Payroll Tools  #### Payoneer Workforce Management As a customer of WebWork, you can get the following perks from our partner Payoneer Workforce Management: - 25% off for a year - Applies to Employee of Record (EOR), Agent of Record (AOR), and Contractor Management Services To get the perk, go to **Integrations > Perks > Payoneer > Get perk** ![](https://support.webwork-tracker.com/wp-content/uploads/2026/04/image-png-Aug-22-2025-09-23-48-9257-AM.png) #### Remote  As a customer of WebWork, you can get the following perks from our partner Remote: - 20 Off Remote's Global HR Platform - Offer is valid for all plans, including monthly and yearly subscriptions To get the perk, go to **Integrations > Perks > Remote > Get perk** #### Native Teams  As a customer of WebWork, you can get the following perks from our partner Native Teams: - 20% off on your subscription plan for up to a year - Offer is valid for all plans, including monthly and yearly subscriptions To get the perk, go to **Integrations > Perks > Native Teams > Get perk** #### Bitwage As a customer of WebWork, you can get the following perk from our partner Bitwage: - 6 months of the Premium plan for free Contact Bitwage Customer Support to claim your deal by mentioning that you are a user of WebWork   ### Employer of Record Services #### Deel As a customer of WebWork, you can get the following perks from our partner Deel: - 20% off for an entire year - The offer refers to both contractors and full-time employees To get the perk, go to** Integrations > Perks > Deel > Get perk** #### Lano As a customer of WebWork, you can get the following perks from our partner Lano: - 10% off when you hire 5 EORs (employer of record) - 20% discount when you hire 11+ EORs To get the perk, go to** Integrations > Perks > Lano > Get perk** ### Accounting #### Xero As a WebWork customer, you’re eligible for an exclusive perk from our partner Xero: - Enjoy 90% OFF for 6 months on any Xero plan - Available for monthly subscriptions. To get the perk, go to** Integrations > Perks > Xero > Get perk** ### MDM Services #### Swifteam As a customer of WebWork, you can get the following perks from our partner Swifteam: - 10% off on your subscription plan for up to a year - Offer is valid for all plans, including monthly and yearly subscriptions To get the perk, go to** Integrations > Perks > Swifteam > Get perk** ### Task Management #### Todoist As a customer of WebWork, you can enjoy the following perk from our partner Todoist: - 2 months free on the Todoist Pro plan — the perfect way to organize tasks, boost focus, and stay productive every day. To get the perk, go to** Integrations > Perks > Todoist > Get perk** ### Collaboration #### Cosmos As a customer of WebWork, you can get the following perks from our partner Cosmos: - 25% off for an entire year - 30-day free trial   ### WebWork Time Tracker Affiliate Program URL: https://support.webwork-tracker.com/webwork-tracker-affiliate-program Summary: Learn everything about the WebWork affiliate program and how you can make money by recommending the time tracker to your network. Do you have a network of followers, clients, or colleagues who struggle with managing their time and projects? If so, you can turn their struggle into your income by joining the WebWork Time Tracker affiliate program! ### What is WebWork Time Tracker? WebWork Time Tracker is a powerful time-tracking software that helps businesses and individuals boost their productivity. With features like automatic time tracking, project management, invoicing, and more, WebWork can help speed up business growth. ### How Does the Affiliate Program Work? As a WebWork Tracker affiliate, you'll receive a commission for every new subscriber who signs up using your **unique affiliate link** and makes a payment. This means you can generate income simply by recommending WebWork Tracker to your network. **Here's what you get as a WebWork Time Tracker affiliate partner:** - **30% commission:** Earn a generous 30% commission on every new paying subscriber you refer. You will receive a commission for each payment made by a workspace registered through your unique affiliate link for up to one year. - **Performance tracking:** On your personal affiliate dashboard, you can monitor your affiliate performance and track clicks, conversions, and your earnings. ### How to become an affiliate partner? URL: https://support.webwork-tracker.com/how-to-become-an-affiliate Summary: Learn how to join the WebWork affiliate program to earn income by being our partner. [video] https://www.youtube.com/watch?v=FZYyWLlDqjQ **To become an affiliate and earn by promoting WebWork, follow these steps:** - Visit our **affiliate program page **[here](https://www.webwork-tracker.com/affiliate-program) - Click **Become Affiliate **to start your application and fill out the [affiliate form](https://www.webwork-tracker.com/affiliate/signup). - Click **Submit** Note that by signing up you [Agree to our Affiliate Terms of Service.](https://www.webwork-tracker.com/affiliate-program-terms) **After submitting your application, our team will review it.** If all information is complete, you'll receive an **approval email** with a link to set your password and access your affiliate dashboard. ### Where to find your affiliate link? URL: https://support.webwork-tracker.com/where-to-find-your-affiliate-link Summary: Learn where to find your affiliate link to participate in the WebWork affiliate program. To find your affiliate link, follow these steps:  - In your affiliate dashboard, go to[Links](https://app.webwork-tracker.com/affiliate/links) - **Copy **any of the links** **(home page, sign up page, and pricing page) - Share the link with others - Once they sign up using your link and make a payment, you will receive  You will find several links to share: - Home page - Sign up page - Pricing page ![The Links page in the WebWork Affiliate Program.](https://support.webwork-tracker.com/wp-content/uploads/2026/04/WebWork-affiliate-1.png) WebWork’s affiliate program offers a 30% commission for 12 months on qualified purchases. Read our [affiliate terms here.](https://www.webwork-tracker.com/affiliate-program-terms) Sign up to **[become an affiliate partner here.](https://www.webwork-tracker.com/affiliate-program)** ### FAQ **Do I need to pay for the WebWork affiliate program?** The WebWork affiliate program is free to enter. **Can I track my affiliate performance?** Yes, you will have access to a dashboard where you can track your sales, commissions, and other performance metrics. --- ## Affiliate Program Become a partner to promote WebWork and earn commissions. ### WebWork Time Tracker Affiliate Program URL: https://support.webwork-tracker.com/webwork-tracker-affiliate-program Summary: Learn everything about the WebWork affiliate program and how you can make money by recommending the time tracker to your network. Do you have a network of followers, clients, or colleagues who struggle with managing their time and projects? If so, you can turn their struggle into your income by joining the WebWork Time Tracker affiliate program! ### What is WebWork Time Tracker? WebWork Time Tracker is a powerful time-tracking software that helps businesses and individuals boost their productivity. With features like automatic time tracking, project management, invoicing, and more, WebWork can help speed up business growth. ### How Does the Affiliate Program Work? As a WebWork Tracker affiliate, you'll receive a commission for every new subscriber who signs up using your **unique affiliate link** and makes a payment. This means you can generate income simply by recommending WebWork Tracker to your network. **Here's what you get as a WebWork Time Tracker affiliate partner:** - **30% commission:** Earn a generous 30% commission on every new paying subscriber you refer. You will receive a commission for each payment made by a workspace registered through your unique affiliate link for up to one year. - **Performance tracking:** On your personal affiliate dashboard, you can monitor your affiliate performance and track clicks, conversions, and your earnings. ### How to become an affiliate partner? URL: https://support.webwork-tracker.com/how-to-become-an-affiliate Summary: Learn how to join the WebWork affiliate program to earn income by being our partner. [video] https://www.youtube.com/watch?v=FZYyWLlDqjQ **To become an affiliate and earn by promoting WebWork, follow these steps:** - Visit our **affiliate program page **[here](https://www.webwork-tracker.com/affiliate-program) - Click **Become Affiliate **to start your application and fill out the [affiliate form](https://www.webwork-tracker.com/affiliate/signup). - Click **Submit** Note that by signing up you [Agree to our Affiliate Terms of Service.](https://www.webwork-tracker.com/affiliate-program-terms) **After submitting your application, our team will review it.** If all information is complete, you'll receive an **approval email** with a link to set your password and access your affiliate dashboard. ### Where to find your affiliate link? URL: https://support.webwork-tracker.com/where-to-find-your-affiliate-link Summary: Learn where to find your affiliate link to participate in the WebWork affiliate program. To find your affiliate link, follow these steps:  - In your affiliate dashboard, go to[Links](https://app.webwork-tracker.com/affiliate/links) - **Copy **any of the links** **(home page, sign up page, and pricing page) - Share the link with others - Once they sign up using your link and make a payment, you will receive  You will find several links to share: - Home page - Sign up page - Pricing page ![The Links page in the WebWork Affiliate Program.](https://support.webwork-tracker.com/wp-content/uploads/2026/04/WebWork-affiliate-1.png) WebWork’s affiliate program offers a 30% commission for 12 months on qualified purchases. Read our [affiliate terms here.](https://www.webwork-tracker.com/affiliate-program-terms) Sign up to **[become an affiliate partner here.](https://www.webwork-tracker.com/affiliate-program)** ### FAQ **Do I need to pay for the WebWork affiliate program?** The WebWork affiliate program is free to enter. **Can I track my affiliate performance?** Yes, you will have access to a dashboard where you can track your sales, commissions, and other performance metrics.