Idle Time

Idle tracking is available only through the Desktop Tracker.

Idle tracking monitors the inactive minutes of workspace members.

When idle tracking is enabled in settings, the tracker will stop tracking when it detects inactivity and will display the idle pop-up asking if the member was working. This way, you can also track the time you were away from the device but still working. 

Idle tracking is useful for tracking the activity of workspace members who may be present but not actively interacting with their devices, such as during meetings, calls, discussions, or thinking.

How does it work?

When a member has been inactive for longer than the set max inactive minutes, the tracker stops and counts the inactive time.

To set the number of inactive minutes,

• Go to Settings > Tracking > Stop tracker after 10 minutes of no activity (set your preferred minutes)

When the tracker detects no activity on the device, it opens the idle pop-up. On this pop-up, members can select whether they had been working when the tracker was inactive or not. 

1. No, I was not working
   When selected, the inactive time will not be added to the timeline. Inactive period will not be recorded.
2. Yes, I was working
   When selected, members will be asked to select or specify what they were working on while away. If a member was working only for a portion of the idle time, they can use the slider to specify the period. They can also select the project and task they were working on.

Idle time is marked in gray color in Timeline.

Idle settings

You can adjust the Idle settings from Settings > Tracking page.

For Visible & Silent Tracker:

• Stop tracker after 7 minutes of no activity (set your preferred minutes)

For Visible Tracker:

• Show idle warning pop-up after 7 minutes of inactivity
• Allow adding idle time
  • Require activity description (optional)

How to turn off idle tracking?

If there is no need to add inactive time, the Workspace Owner or Executive Managers can disable the function of Idle tracking. In this case, the tracker will stop after reaching the max inactive minutes. 

When you turn on the idle/inactivity pop-up, the tracker will record inactive time and once you start using the device, it will ask you to confirm whether you were working or not. 

The switch is Show idle/inactivity warning pop-up after X minutes of inactivity. With it on, a pop-up appears once the max inactive minutes are reached.

With it off, no pop-up appears. The tracker stops and resumes on the next keystroke, click or scroll.

FAQ

What is the difference between inactive time and idle time?

They are two different numbers.

• Inactive time is the column “Inactive time” in the Attendance report. It adds up every tracked minute with no keyboard, mouse-click or scroll input. The max inactive minutes setting plays no part in it.
• Idle time is the periods the tracker records after the max inactive minutes are reached, when the idle pop-up appears. It is recorded only when idle tracking (Allow adding idle time) is on.

Scrolling counts as activity. Mouse movement alone does not, and it does not keep the tracker from going idle. A video call with no keyboard, mouse-click or scroll input counts as inactive. Two settings change how video meetings are handled:

• Don’t stop tracker during video meetings (Settings > Tracking > Desktop Software): the tracker does not stop for inactivity while Zoom, Google Meet or Microsoft Teams is active.
• Exclude video meeting time from activity level (Settings > Activity Level): activity during video meetings does not count toward the activity level.

Why was the member inactive for a long period without any idle in the timeline?

This is because the inactive period was not continuous. The total inactive time might be longer than the max inactive minutes, but because it consists of small periods, the tracker does not consider those as inactive.